Hi everyone,
I’m hoping someone here can offer some advice or share their experience, because I’m getting increasingly concerned about my situation with The Sun Play Gaming.
Here’s the timeline:
• I won £30,000 over 10 days ago.
• I have completed every verification request they have made.
• I have provided my passport, live photo, bank statements, payslips and Apple Pay details.
• Despite providing everything requested, I am still waiting for my winnings.
• I keep receiving generic responses telling me to wait for a further response or contact an email address that doesn’t respond to my messages.
What I find particularly strange is that just days before winning the £30,000, I withdrew over £5,000 in winnings from the same account, and that withdrawal was processed and paid to me within around an hour.
Now, after winning a significantly larger amount, I’ve been waiting over 10 days despite apparently completing all the requested verification checks.
I’m becoming particularly anxious because I previously had a similar experience with another casino, where I waited around four weeks before my winnings were ultimately refused. Naturally, I’m now worried that I’m potentially heading towards the same situation again.
I’m not trying to cause unnecessary trouble — I just want some clarity. If all the verification has been completed and my previous £5,000+ withdrawal was processed within an hour, I don’t understand why I’m now being left waiting with no clear explanation or timeframe.
Has anyone else had a large withdrawal delayed by The Sun Play Gaming?
If you’ve had a similar experience, I’d really appreciate hearing:
• How long you had to wait.
• Whether you were asked for additional verification.
• Whether you eventually received your winnings.
• Whether contacting anyone specific helped resolve the situation.
I’m hoping this is simply a lengthy verification process and that I’ll eventually receive my winnings, but after my previous experience with another casino, I’m understandably very worried.
Any advice or experiences would be greatly appreciated.
<full name removed>
