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Temple Nile Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 21 reviews
5.6/10
21 reviews
Complaint Response 7 complaints
0 hours avg. 7 complaints
What we like
  • Casino available in instant-play format
  • Mobile-friendly
  • Live gaming present
  • Live chat available 24/7
  • Website encrypted with SSL
  • Games proven fair
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Temple Nile Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.templenile.com
Established
2018
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, French
Casino Type
Instant Play, Mobile

Temple Nile Casino is an online casino where members can enjoy an array of video slots, table games, and live games, that run on the NetEnt, Microgaming, Play’n GO, Thunderkick, and other software platforms. The website is available in six different languages, including English, French, and German. All casino members can access a wide range of games on the go, through Temple Nile mobile casino. Temple Nile Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

There are some country restrictions when it comes to opening an account at Temple Nile Casino. Some of the restricted countries include Bulgaria, Cuba, Italy, Poland, Romania, and Switzerland. The entire list of restricted countries can be found under the 'More casino details' tab.

Mobile Gaming

All casino members can play their favourite games on the go, thanks to Temple Nile’s mobile casino. Players can choose from a variety of online slots, table games, and live games, that are reachable on their mobile devices.

Security and Fairness

In order to protect players' most sensitive information, Temple Nile Casino implements SSL encryption technologies. Therefore, players can rest assured their data is protected from unwanted losses.

Games at Temple Nile Casino are regularly tested and monitored for fairness, making players certain that the outcome of any game will always be fair and random.

Complaints

Read the complaints other players have left for Temple Nile Casino. Learn more about complaints.

Show all complaints
Temple Nile Casino - Refusal to accept verification documents and won't pay out winnings
I recently joined Temple Nile and played through for a couple of days- in the end, after meeting all requirements, I requested to withdraw $1000 of my winnings. They refuse to accept legitimate forms proving I am who I am! After literally a dozen emails back and forth and NUMEROUS proofs of identity, proofs of my bank account, proofs of deposit to Gigadat (which is how i deposited)- they continue to stonewall and refuse to pay me my money. I can provide all emails and proofs I sent them. I belong to numerous casinos (online) and while some requests of proof take time, the continued stonewalling is unacceptable in their case. What they want is impossible - they want my deposit on a statement from my bank which in itself isn't a problem, but they want my name, address etc on the page where that deposit is. The bank doesn't provide that. The latest I sent them was a statement of my bank's page, illustrating the deposit with the institution number, transit number and bank account number and the relevant information but it does NOT display my name. I sent WITH that a VOID cheque with the exact same institution, transit and bank account number which clearly shows my full name and address. This is at least the fifth or sixth thing I've sent - this, along with the others refused. Please help!

I am attaching a series of screen shots - labelled - which show some of the correspondence we have had. i will also attach all the various forms of proof I sent as requested. Note that in my original request for a manual withdrawal (because their form for withdrawal ON SITE was inaccessible)- I even included my driver's license to proof I was who I was.

If there is anything else (and I would be happy to forward the actual emails if you like)- let me know. I am very frustrated! I've never had these kind of issues. I am a new member of Temple Nile (and clearly will never use them again) but I would like the money they owe me. I joined Zodiac Casino at the same time and while it took 10 days to process as I was also new there, there was no avoidance or loggerheads! I am attaching some of the documents I sent them.

thanks for any help you can provide.
staus Resolved
$1000
Temple Nile Casino - Withdraw never received and issue not resolved
I won for the first time $1900 at this casino.
I withdrew the winnings as of Nov.28/2018 and went through the waiting period of 2 days for them to review and was sent an email to provide identification and a bill for proof of address which I did.
They sent another saying the withdraw was processed and i should receive payment into my bank account within 2-5 days.
I waited and after 5 days time still no payment received.
I emailed numerous times asking them to review my banking information and sent in a pre authorized debit form 3 different times along with an updated bank statement to prove I have not received payment.
I have received back email after email from them stating "give me 2 days to review this info and thank you for your patience.
They are giving me the run around and saying funds have processed from their end and it must be my bank I need to speak with.
I have spoken with my bank on a daily basis . No funds have bee sent to my account from this casino.
I'm at a loss. Tgey keep sending me emails with no information as to what they are doing to rectify this and just keep saying its been processed on there side.
I need help here. I have all the emails they have sent me and all the proof I have not received a penny from them.
I trusted enough in them to deposit my hard earned money and I want the money they owe me
I won it fair and square. Can you help me? I have attached some of the emails I received from temple nile. All pretty much say the same thing. I really need help on this one!
staus Resolved
$1900

Complaint Statistics

Resolved 7
Avg. Amount $ 1,135
Avg. Complaint Duration 0 hours
Avg. Response Time 0 hours

Review this casino

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Player rating
5.5/10 21 reviews

Top reviews from our players

I registered here hoping to get the massive 200% bonus but I didn't since my country is restricted from participating in promotions unless otherwise stated. The variety of software providers is astonishing massive. Literally you can play anything you desire. Verification process wasn't completed until on the 3rd day I went on chat and the agent completed it and verified my account. Later I deposited (minimum deposit 20euros) but I wasn't lucky. But the slots got good rtp. Later I received a special promo only for me which gave me 40% hopefully I will take it soon.

The only thing I didn't like was that in order to find the bonus terms its kinda perplexed. Except that everything's cool.

Hi KAYENNE23, Thanks for taking the time in writing us this review :) We really appreciate that you are having a great time in our site. Regarding our bonus terms, we need to say they are very easy to find since there is a link below the main image of the site, next to the Bonus promotional text. Have a great week. Best, Temple Nile Casino

user avatar

Great selection of games
Good bonus
Fast withdraw
really nice support
A really enjoy playing in this casino, I didnt have any problems,
Recommended

The bonus cannot be forfeit, you have to complete the wagger even if your have like 30000 Euros in real money and only 10 euros in bonus money, but Thats why you always have to read the T&C and bonus policy.

Hi ARIMANSNAKE Thanks for giving us more than 6 green stars! Wow… Thanks! We are happy to read that you like our big selection of games and that you are happy with our offers and services. Thanks again! The Temple Nile Team

user avatar

Decent selection of slots, great web design, very good bonuses.

(Look at the end for TLDR and conclusion)

The customer support is horrible, it can take upto 30 or 40 minutes to get something resolved.

I used a bonus which had 50% and 50 freespins on any net ent game however when I went to choose a net ent game, the freespins weren't there, headed over to customer support and someone who typed in english (I'm from Norway so expected someone from Norway to reply like usual) said that I would have to play it on book of dead, but as the terms and promotions stated, I could use it on any net ent game, turns out that there are different welcome bonuses for different countries and I was subjected to the UK one which had 50 spins on book of dead, which is really bad considering I am from Norway and should be subjected to the Norwegian Terms & Promotions, now the guy in the support told me I could play my book of dead spins and tell him when I was done so he could take my bonus balance, he refused to let me play it on any net ent game I desired, so after I did the spins, I went back to support and was put with someone who typed in Norwegian, told him my situation and what the guy had told me to do, after he removed my bonus balance, I told him again how the Norwegian welcome bonuses are different from the UK one, he didn't even respond to it and said "Is there anything else I can help you with?".

TLDR: Was subjected to the UK Bonus Terms and promotions when I am from Norway and they have their own Norwegian terms & Promotions, was told to use my spins on book of dead which is what you get in UK Terms & Promotions and not an optional net ent game like in the Norwegian terms & promotions, talked to another guy in customer support and he removed my bonus balance and completely ignored my situation.

Conclusion: Stay away if you want what is promised with bonuses, play if you don't really care for a fuck up or two despite customer support having no leniency when they're clearly in the wrong.

Hi SORAION, Thanks for your review. We are happy to hear that you like our selection of games, our website and our bonuses... We are here to give the best service we can and words like this are always great to see :) Regarding your comments on our customer service, we are sorry that our team took 30 to 40 mints to resolve your case. We have a high level of customer satisfaction and our customer loyalty is even higher. We train our customer service team to give the best service possible and sometimes they do extra checks and this can take some extra time. We hope you have a great day. Best, Temple Nile Casino

user avatar
Inactive user
3/10

Everything was ok until you will take a withdraw. Many games and quickly chat.

Since I have a little bonus saldo I can not take a withdraw and they will not take this bonus away. I have never seen that on any others casino.

Hi OHAUGLA3, Thanks for your review. We are happy to hear that you like our selection of games and that you are happy with our live chat team :) Regarding your withdraw, please get in touch with our customer service team/live chat team again, to get a solution. Thanks, Temple Nile Casino

user avatar

Large variety of games and fast payouts. The support offers great service and they've answered all of my emails quickly.

Bonus claim system could be more smooth, now you have to contact support to claim your bonus.

Hi, Thanks for your positive review 😊 We are happy to read you like The Temple Nile Casino. We are known for our good customer service, so we will take your suggestions on board. Thanks, The Temple Nile Team

user avatar

Liked this casino alot, there was a good bonus and helpful support. They really responded fast and the bonus was instantly. Liked also how u could choose not to have a bonus. as the other bonuses are abit smaller so fine to have the option. Games worked well, except for one, but it worked later on.

Not much to say here. Only thing was that I popped out of av round in a game and couldnt get in again, before after a while. But this has happened to me before as well, but on other casino. It was netent game so this is not directly the casino fault.

Hi KIMMMI, We are very happy to read your review! Thanks for taking the time to write it, we really appreciate it :) Here in Temple Nile we work hard for our customers and we always try to give the best service possible. We will send your review to the relevant departments, they will be glad to read that they are doing a great job. Have a good evening. Regards, Temple Nile Casino

user avatar

Nice website, loads of games and friendly support and fast payouts.

They only let you withdraw 5000 euros per week which I dont really understand I've deposited more then 10k on the page..

Hi there! Thanks for your comments! We are happy to read that you like our friendly support team 😊 Regarding your withdrawal limit, this is all documented in our Terms and Conditions. Please feel free to reach us out if you have any doubts. Thanks again, The Temple Nile Team

user avatar

Temple Nile is a great casino under White hart gaming. A wide range of slots,
Great navigation and no lagging. Nice welcome bonus of 200% + 30 free spins. Bonus points accumulated whilst playing. I requested a withdrawal which was processed after pending for two days as stated in their terms. Overall I enjoyed my experience at Temple Nile. I surely will play here again !

To redeem free spins or prizes from bonus points accumulated from playing you have to contact customer support you cannot automatically exchange them.

Hi LADYLUX, Thanks for your review! We are happy to read that you enjoy our site, games, and customer support. It’s great to receive your kind words! Have a good day! The Temple Nile Team

user avatar

Great Casino, very good game selection, nice interface, support availability is excellent and also friendly, fast withdrawal which is important in my opinion and smooth gameplay.

The only thing i would like to see different is the way you have to contact chat to redeem point for, for example free spins.

Hi BLACKTEMPLE, Thanks for your comments! And thanks for your green stars! We are happy to read that you enjoy our site, games, customer support and withdrawal system. Kind Regards, The Temple Nile Team

user avatar

Great site if i could register. slots look nice ect

can't register due to im a bonus abuser (new casino comes with 200%) of course im going to join just like most of the white hat gaming played on nearly all with there welcome offers. but can't with this one only happend after i got a big withdraw from one of there other casino's before that registering was not a problem.
thanks

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