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Sultanbet Casino

6.2
CasinoRank
3.3
Player rating 3 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Home to leading game providers
  • Accepts cryptocurrencies
  • 24/7 live chat
  • Mobile friendly games
What we don’t like
  • Multiple country restrictions

Best Casino

  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Finnish, Norwegian

Established

2016

Licences

Curacao

Affiliate Program

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

Deposit Methods

Rapid Transfer, Skrill, Neteller, Paysafecard, Jeton, Payz, AstroPay Card, Bank Wire Transfer, Pix, Interac, MyCrypto, MuchBetter, Discover, Pay4Fun, Skrill 1-Tap, American Express, Venus Point, NetBanking, JCB

Currencies

Euros, US dollars, Norwegian kroner, Russian rubles, Japanese yen, Polish zlotys, Indian rupees, Canadian dollars, Brazilian reals, Swiss francs, Chilean pesos, Peruvian nuevos soles

Withdrawal Methods

MyCrypto, AstroPay Card, Payz, Interac, Bank Wire Transfer, Jeton Wallet, MuchBetter, NetBanking, Pix, Neteller, Skrill, Rapid Transfer, Venus Point

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 2-7 days
Cheques: Not offered
Card Payments: 2-7 days
Pending Time: 0-96 hours

Withdrawal Limit

EUR/USD 2,000 per day, EUR/USD 10,000 per week, EUR/USD 20,000 per month

Software

1x2Games, Amatic Industries, Betsoft, Big Time Gaming, Blueprint Gaming, Booming Games, Booongo Gaming, Caleta Gaming, Amusnet (Former EGT Interactive), Elk Studios, Endorphina, Evoplay, Ezugi, Golden Hero Games, Habanero, Hacksaw Gaming, iSoftBet, Kalamba Games, Kiron Interactive, Games Global, Mr. Slotty, NetEnt, Nolimit City, OneTouch Games, Patagonia Entertainment, Pocket Games Soft, Play'n GO, Playson, Pragmatic Play, Quickspin, Push Gaming, Red Tiger Gaming, Relax Gaming, Spinomenal, Stakelogic, Thunderkick, Tom Horn Gaming, Wazdan, Yggdrasil Gaming, Authentic Gaming, BetGames, Evolution Gaming, LuckyStreak, Gamzix, Yolted, Spribe, SmartSoft Gaming, Playtech, Onlyplay, Novomatic, Gamomat, Fugaso, 3 Oaks Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Sultanbet Casino is an online casino and sportsbook where players have their pick of the games. The casino is home to popular video slots, table games, live dealer rooms and more. Players can enjoy these games from a list of software providers including well-known names like Play’n GO, Nolimit City, Pragmatic Play, Red Tiger Gaming, Thunderkick, Quickspin and other leading names. 

When players visit the casino, they can choose from several different languages and can open or create an account through most web and mobile platforms. The casino is also fully licensed and regulated by the Government of Curacao for complete peace of mind.

Restricted Countries and Territories

Players are responsible for checking the online gambling laws in their jurisdiction however, due to online gambling laws, there are some country restrictions. We will include a list under ‘more casino details’.

Virtual Games

The games lobby is packed with plenty of games and filtering options to make it as player-friendly as possible. For starters, there is a drop-down menu so players can select their favourite providers to narrow down their search. Another handy filter is sorting games into alphabetical order or reverse alphabetical order. 

If players know the name of the game they can also use the search engine to go straight to it. All of these filters can help players enjoy a better all-around experience. Some of the titles available here include the Starburst Slot, Money Train Slot, Fire Hopper Slot, and Fire Joker Slot

If players enjoy table games, they too have lots to choose from. The casino has games of Blackjack, Roulette, Poker and more. Each table will vary when it comes to betting limits and rules so players can decide how to best use their strategies. 

Players will also find a variety of video poker games in the same section. There are games like Deuces Wild and Joker Poker. 

Live Casino

In the live casino, there are over 400 games from different providers like Evolution Gaming, Pragmatic Play Live, Ezugi, and more. These games are hosted by real-life dealers so players can go head to head with a live croupier. 

These games are interactive, so players are getting a real experience, just like in a land-based casino. There are games like Live Deal or No Deal, Live Sweet Bonanza and Live Dream Catcher. 

Mobile Gaming

Players can take the casino with them on the go, so they never have to miss a session on their favourite games. Most, if not all of their games are now mobile compatible and with one set of account details, players can keep everything seamlessly in one place.

There is no app as such players can register or log in using their smartphones or tablets for instant access.

Support

Anyone who needs help and assistance can contact the casino, and there are several different ways to do so. One of the easiest ways is to speak to a live chat agent who will be available 24 hours a day, 7 days a week. 

However, there are other ways too. Players can also reach out to the casino over email or through their online contact form to send any messages, suggestions or feedback. 

Security and Fairness

There are no issues with security, the casino uses high levels of encryption to ensure their players' personal information stays secure. They also use a random number generator to determine their game results. 

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Player Reviews

3.3
3 reviews
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Player rating
Saint90
May 25, 2023
1

Never have I ever experienced something this blatant and unfair on a Casino. I won 1800 Euro canceled the bonus which I never touched, played on with my OWN RAW MONEY and won again and again. Now I can only cashout 2x my deposit even though I never touched the bonus and cancelled it immediately. How can this be legal? And how can this Casino has still such a rating with Terms and Conditions like this?

That's not what a Non Sticky Bonus is and is it therefore false to promote the bonus as such.

I really would like someone to help me in this regard since I as well asked the chat what the max cahout on the bonus would be and they replied with a 10x and now I am stuck with this. Unbelievable

Message
Sultanbet Casino
June 6, 2023

Dear Saint90,

Thank you for bringing this matter to our attention.

We have had a thorough review of your account, along with with your bonus and full gaming history and would like to shed some light on the matter.

Please note that after you have deposited you have proceeded to play with your funds and have only cancelled the bonus after more than 400 gameplay rounds, generating profit while the bonus was in the account, after which you've cancelled the bonus and requested a withdrawal.

Be advised that this amount has been generated while having the bonus and bonus-related restrictions in the account, meaning it is subject to restrictions.
We would like to draw attention to the following term of our bonus Terms and Conditions which are available on our website at all times:

10. Any winnings made prior to the bonus expiring can be withdrawn by cancelling the bonus but the maximum winnings that can be withdrawn will be 2x the initial deposit amount. If the winnings are made from the initial deposit, the maximum withdrawal amount will be two (2x) times the initial deposit.

Please note that as per our Terms and Conditions we have adjusted your balance, you may feel free to instruct a withdrawal of your funds and we will process it with priority.

Thank you once again for bringing this to our attention.

Kind regards,
Sultanbet Team

Schneider95
September 23, 2022
1

I wish I could write something, that I liked. The only thing maybe is, that they have a lot of popular games, which you can play, and the Layout of the Site is good. All of the rest is awful, what I explain down here:

This is the worst casino I ever played on (And I really did play a lot of casinos in over 10 years). I did a deposit over 95€ with the "non sticky Bonus" - I hit big instantly and got 1500€, didnt even touch the Bonus money and requested a withdrawal. They rejected my withdrawal and told me that I only can withdraw 2x the Deposit Amount because of the Bonus although they write it as a non sticky bonus and I did not touch the Bonus. Also the German T&C is not the same as in English. You have to be extremely careful and read the Bonus Terms in English. And you only have the chance to withdraw 2x the initial deposit so I don't know what to say. This is an awful casino and 1 Star is already too much.

remuschirila02
July 21, 2022
8

Not a bad casino to be honest.
Transactions here are smooth. I've been playing here for a month now and so far no problems.
The withdrawal limit is more than enough tbh, and they have a solid customer support. I also love the extensive collection of live dealer games, overall this casino pretty much covers the basics.

The casino is mainly focused on the sports betting aspect. I do appreciate that but they do need to also put their focus on a lot of the casino games, at-least more than live dealer games. It's an international casino but some payment methods are with all countries. I guess it has something to do with the regulations and policies per country.

Sultanbet Casino
July 21, 2022

Dear REMUSCHIRILA02,

Thank you for your kind words!
We're happy that you're enjoying Sultanbet.
You can also enjoy our casino with a selection of 4,500+ games, which include live dealer ones too!
If you cannot find what you're looking for, please let us know, and we'll share your feedback with our casino managers.

Your thoughts and wishes are always welcome and taken into consideration!

Regards,
Mira
Sultanbet Team

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Sultanbet Casino Complaints

  • resolved

    1 of 1

  • avg response

    2 days

  • avg complaint life

    2 days

  • avg amount

    4,279 USD