Urgent Complaint Regarding Pending Deposit and Lack of Resolution
I believe you are the gaming authority of Sultanbet.com
I am writing to formally raise a complaint regarding a serious issue I’ve experienced with Sultanbet.com platform.
I have been a long-time user of Sultanbet and have deposited significant amounts over time. Recently, I made two separate deposits. While the first one was eventually reflected in my account after a 12-hour delay, the second deposit has now been pending for over three days, despite multiple follow-ups.
Over the past three days, I have been in constant communication with your support team to resolve this issue. I have submitted all required documentation, including transaction confirmations and payment details, exactly as requested. However, I have yet to receive a clear answer or any action to either credit the deposit to my account or refund the amount to my wallet.
It is unacceptable to face such delays and lack of transparency, especially when the issue involves real money and a loyal customer. The pending status is still showing on my account, and no real resolution has been provided.
I respectfully request that my funds be immediately released to my account or returned to my original payment method
I hope this can be resolved quickly and professionally.
I am attaching a screenshots of the conversation with the customer services and the pending amount, which has been 3 days so far.
Finally, you said one thing that is completely true:
“This is not a matter of opinion, emotion, or claim; it is a matter of verifiable fact.”
Yes—exactly. And the verifiable fact here is that you have spent weeks playing games with this complaint without providing a single shred of evidence from your side—not even a screenshot—while blaming me and claiming all my evidence is somehow fake or “misleading.”
Let’s be very clear:
I have shared all requested evidence multiple times—on time, every time.
I provided screenshots, email confirmations, video screen recordings, and entire transaction lists directly from Binance.
I even offered my wallet login credentials so you could check for yourselves.
I shared extensive chat logs from your own support staff confirming the Pending status on your website, along with all the excuses they gave me (“night shift delay,” “team unavailable,” and so on).
Yet you continue to dismiss all of that as “irrelevant,” “edited,” or “misleading.”
Just wondering: All of these documents, screenshots, videos—what exactly do you think they are? A chocolate bar? A cup of coffee?
They are exactly what you demanded. And they have been shared both here and in your own WhatsApp support chat—clearly showing I cooperated fully and on time.
From the screenshots I’m sharing of that WhatsApp chat, your own team openly admits there was a “minor issue” and claims they were “fixing it,” only to later give other vague reasons to delay or avoid resolving it. It is clear evidence of your team playing around and offering contradictory excuses instead of solving the problem.
I am sharing even more screenshots of those conversations here to prove it once again for anyone reviewing this. These chats show I sent everything you asked for. I’m genuinely curious: how do you plan to claim those are “edited or misleading” too?
The real verifiable fact here is simple: your system, your team, or your crypto provider failed—and you refuse to take responsibility. Instead, you’re working as hard as possible to flip the blame onto me.
This issue is not about emotion or opinion. It is about your refusal to deal honestly with a paying customer who spent hours and days trying to fix this with you.
From my side, this case remains open. I will now wait for AskGamblers to review the evidence and deliver a final decision.
And a bit of advice for you: Please actually review the evidence and do a serious internal check. Your ChatGPT you are usuing can might fix your email and the grammar, but they don’t fix your system failures, your approach to customers, or this problem.
Kind regards,
Sultanbet Casino Complaint Stats
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