SpinitCasino

Good morning, I would like to file a complaint against Spint Casino regarding my winnings which I won over a month ago. The verification process is still ongoing. When you write to the chat or email, you will receive a response. Please wait patiently. We are working on your case. Please help me. I have PLN 166,000 to withdraw and I haven't withdrawn a single zloty yet. Thank you very much in advance and I am waiting for your reply. Best regards.

Don't make the same mistake I did...

This casino has a valid license number and accepts French players, but it doesn't pay its players.

I registered on July 5th. That same evening, I requested a card withdrawal, and they canceled it on July 9th for no reason!

I still have 3 pending withdrawals, and nothing, nothing, nothing is happening. I'm waiting and waiting. I've sent messages to support, but they keep repeating the same thing (like a bot).

I made my last withdrawal request via SEPA on July 9th to see if the problem persists, and I still haven't heard anything.

They owe me €4,800 in total, €4,800! Guys!

If you take steps to settle my winnings, I may change my review in the future, but right now I feel robbed, even though you are a licensed casino, this is unacceptable.

Dear AskGamblers Team,

I kindly ask for your assistance with a minor issue that ultimately concerns only one thing: fair play.

After a long time, I logged into this casino again and was offered a very generous 400% deposit bonus. I have attached screenshots as proof.

Unfortunately, the bonus was not credited after my deposit and also disappeared from the interface. Fortunately, I take screenshots in cases like this for precisely such reasons.

The live chat promised to look into it and get back to me via email. As expected, I did not receive a response and had to send a follow-up email myself. Shortly afterward, I was informed by email that “as per management decision,” no bonuses were available to me. No explanation was given, nor was it clarified why the system offered the bonus in the first place.

I understand that technical errors can occur. Some casinos will still grant the bonus in such cases as a gesture of goodwill. Others refund the deposit. Unfortunately, this casino falls into the category of those that are unwilling to refund unless the deposit is wagered, even though it could be easily reversed through their internal payment system “FunID” with just two clicks.

In summary: the casino makes an offer, the customer accepts and fulfills their part of the agreement. But when the casino fails to honor its end of the deal, the customer is expected to risk their money on slots instead of receiving a proactive refund or even a small goodwill gesture like a few free spins for their trouble.

I hope you share my view, and that this complaint is sufficient to encourage the casino to reconsider this business practice and handle such situations fairly in the future—rather than relying on the assumption that no one will bother complaining, especially over small amounts.

The attached screenshots of the casino website were automatically translated from German to English, so please excuse any translation errors.

Thank you very much!

I won 700$ on November 27th, now we have past the 3 business days.

I talked every day with the live chat, and they all said the same thing....be patient...

I wrote to the support team all they said was I was in the queue,

I made some withdrawals before and never had any problems.

They are not respecting the 3-day delay, and never give a clear answer.

I am patient but..

Hi there my account still hasn’t been verified going on 2nd week now. I submitted all necessary documents terms say they get reviewed within 3 days it’s was past that timeframe now. 3 pending withdrawals still hasn’t been processed going on 3rd week now.

This is ridiculous how does this casino have high rating if this how they do business with there customers.

This is really frustrating and I need help! I spoke to live chats and they repeat the same thing if all necessary documents have been submitted it was take 3 days to be reviewed plz be patient it is way past that timeframe! I have been patient and this is getting ridiculous!! Plz help me out thank you I appreciate!!

You can see the dates on the screenshots of my pending withdrawals when I have submitted them.