SpinitCasino Complaints

Dear AskGamblers Team,

I am filing this complaint against SpinitCasino due to a delayed withdrawal.

Five days ago, I requested a payout of 800 CHF. To this day, the funds have not been released, and the withdrawal remains unprocessed.

Yesterday, I contacted the customer support to ask for an update regarding the processing time. Unfortunately, I only received standard boilerplate responses stating that I would receive an email once it is processed and that the finance department is currently facing a high workload.

This is not the first time I have experienced significant payout delays with this casino. I have already informed the support team yesterday that I would file an official complaint today if the money was not processed. Since nothing has changed, I am turning to your service for assistance.

I kindly request SpinitCasino to look into this matter immediately and process my 800 CHF withdrawal without further delay.

Thank you for your help.

I would like to ask for help to receive my payment, which has been withheld for a long time, and I have not been paid 140,000 forints.

Withdrawals to be processed. With a processing time of three days. Please contact their withdrawal processing department so that they can do their job faster. I've been waiting for more than 1 month 2026 04 22

I am writing to file a complaint against Spinit regarding a delayed withdrawal.

Withdrawal amount: 30,000 HUF

Request date: April 20, 2026

Payment method: Bank transfer

Current status: "Under review" for more than 7 days

My withdrawal has been stuck in "under review" status for over a week now, with no progress at all. I have contacted customer support multiple times, but I only receive generic responses saying there is a delay and that everything is fine.

No specific reason has been provided, and no additional documents have been requested from me.

This delay exceeds the normal and acceptable processing time. I believe this is an unfair practice and unnecessary stalling.

I kindly request immediate processing of my withdrawal, or a clear and specific explanation for the delay

If the issue is not resolved promptly, I am prepared to escalate this further to the relevant licensing authority.

I have attached screenshots as proof of my request and communication.

I am filing this complaint against Spinit Casino regarding a withdrawal that has not been processed.

I requested a withdrawal of $1037 on 24/03/2026, and it has now been over a week with no progress. The withdrawal is still showing as pending.

I have contacted customer support multiple times through live chat, and every time I receive the same response stating there is a “delay in the finance department.” No clear explanation or timeline has been provided.

This delay exceeds the casino’s stated processing times of 3 days and is unacceptable. I have complied with all requirements, and there are no valid reasons for this delay.

I am requesting that my withdrawal be processed immediately.

If this issue is not resolved promptly, I will escalate this further through additional complaint channels and public reporting platforms.

Good morning, I would like to file a complaint against Spint Casino regarding my winnings which I won over a month ago. The verification process is still ongoing. When you write to the chat or email, you will receive a response. Please wait patiently. We are working on your case. Please help me. I have PLN 166,000 to withdraw and I haven't withdrawn a single zloty yet. Thank you very much in advance and I am waiting for your reply. Best regards.

Don't make the same mistake I did...

This casino has a valid license number and accepts French players, but it doesn't pay its players.

I registered on July 5th. That same evening, I requested a card withdrawal, and they canceled it on July 9th for no reason!

I still have 3 pending withdrawals, and nothing, nothing, nothing is happening. I'm waiting and waiting. I've sent messages to support, but they keep repeating the same thing (like a bot).

I made my last withdrawal request via SEPA on July 9th to see if the problem persists, and I still haven't heard anything.

They owe me €4,800 in total, €4,800! Guys!

If you take steps to settle my winnings, I may change my review in the future, but right now I feel robbed, even though you are a licensed casino, this is unacceptable.

Dear AskGamblers Team,

I kindly ask for your assistance with a minor issue that ultimately concerns only one thing: fair play.

After a long time, I logged into this casino again and was offered a very generous 400% deposit bonus. I have attached screenshots as proof.

Unfortunately, the bonus was not credited after my deposit and also disappeared from the interface. Fortunately, I take screenshots in cases like this for precisely such reasons.

The live chat promised to look into it and get back to me via email. As expected, I did not receive a response and had to send a follow-up email myself. Shortly afterward, I was informed by email that “as per management decision,” no bonuses were available to me. No explanation was given, nor was it clarified why the system offered the bonus in the first place.

I understand that technical errors can occur. Some casinos will still grant the bonus in such cases as a gesture of goodwill. Others refund the deposit. Unfortunately, this casino falls into the category of those that are unwilling to refund unless the deposit is wagered, even though it could be easily reversed through their internal payment system “FunID” with just two clicks.

In summary: the casino makes an offer, the customer accepts and fulfills their part of the agreement. But when the casino fails to honor its end of the deal, the customer is expected to risk their money on slots instead of receiving a proactive refund or even a small goodwill gesture like a few free spins for their trouble.

I hope you share my view, and that this complaint is sufficient to encourage the casino to reconsider this business practice and handle such situations fairly in the future—rather than relying on the assumption that no one will bother complaining, especially over small amounts.

The attached screenshots of the casino website were automatically translated from German to English, so please excuse any translation errors.

Thank you very much!

I won 700$ on November 27th, now we have past the 3 business days.

I talked every day with the live chat, and they all said the same thing....be patient...

I wrote to the support team all they said was I was in the queue,

I made some withdrawals before and never had any problems.

They are not respecting the 3-day delay, and never give a clear answer.

I am patient but..

Hi there my account still hasn’t been verified going on 2nd week now. I submitted all necessary documents terms say they get reviewed within 3 days it’s was past that timeframe now. 3 pending withdrawals still hasn’t been processed going on 3rd week now.

This is ridiculous how does this casino have high rating if this how they do business with there customers.

This is really frustrating and I need help! I spoke to live chats and they repeat the same thing if all necessary documents have been submitted it was take 3 days to be reviewed plz be patient it is way past that timeframe! I have been patient and this is getting ridiculous!! Plz help me out thank you I appreciate!!

You can see the dates on the screenshots of my pending withdrawals when I have submitted them.