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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

It’s been a long time since I've enjoyed gaming this much online. Super-fast cash outs, tons of games with really fair RTP percentages, and customer support that actually feels like they enjoy helping you. It's clear they're committed to making players happy—I couldn't ask for more.

Dear Ler1ci, We're absolutely thrilled to hear you're enjoying online gaming with us so much and that it's been a long time since you've felt this way. It's awesome that our super-fast cashouts, tons of games with fair RTP, and customer support that truly enjoys helping you are making such a positive difference. We're definitely committed to making our players happy, and your feedback shows we're succeeding! Best regards, Spinia Casino Team

user avatar

Live chat and email work fine, but sometimes a direct phone call would be much easier. I had an issue with a deposit, and explaining it over chat was a bit tedious. A quick call could have resolved it in minutes. Not many platforms offer phone support anymore, but it would be nice to have the option. It’s just about having more ways to get assistance.

Dear Dreva777, Thank you for your valuable feedback. We're glad to hear that our live chat and email support are working fine for you. We understand your point about the convenience of phone support for certain issues, and we appreciate you bringing this to our attention. While many platforms have moved away from phone support, we're always looking for ways to improve our customer assistance and offer more options. Your suggestion is definitely noted as we strive to enhance our service. Best regards, Spinia Casino Team

user avatar

Tried this casino for the first time and it's alright. Deposits were smooth, and I like that they accept crypto. Played some live roulette and actually walked away with profit, which is rare for me 😂 Haven't tried to cash out yet, but hoping it goes through fast. Its not bad tbh, i'll be playing here for a while.

Hey Nipster, Thanks for giving us a shot — and congrats on the roulette win! 🎉 Great to hear deposits went smoothly and that you're enjoying the crypto option. We’re confident you’ll find withdrawals just as easy, but if you ever need support, we’re here 24/7. Warm regards, Spinia Casino Team

user avatar

I tested their withdrawal system with a small cash-out first, and it was processed within the same day—super fast! Customer service is also really helpful and actually available 24/7, unlike some sites that claim they are but then never respond. I’ve played both the slot games and live casino, and both experiences have been fantastic. Overall, this casino feels really fair and well-managed. I’ll definitely be sticking around!

Hey Shyvi4in, Thanks so much for the kind words! We're really happy to hear your withdrawal was lightning fast and that our support team came through 24/7 — exactly how it should be. Great to know you're enjoying both slots and live games. We’ll keep doing our best to make your experience just as smooth and fair every time! Happy playing, Spinia Casino Team

user avatar

I had a bad experience with other casinos in the past, so I actually stopped playing my favorite live poker for a while, even though it used to bring me a nice profit—well, if the casino actually paid out the winnings. For some time, I tried playing poker with friends on weekends, which was fun, but of course, it didn’t come close to the level of real or live casino games. Then I randomly came across Spinia casino and decided to give it a shot—and wow, I’m so glad I did! It’s completely fair and legit, with all the necessary documents available on the site, which immediately put me at ease. The live poker tables here are top-notch, and most importantly, all my winnings actually make it to my wallet. Cheers!

Hi WilliMak, Thanks a ton for such a thoughtful review! We’re really glad you gave Spinia a shot and even happier to hear it helped restore your trust in live poker. It means a lot to know you feel safe and valued here — that’s exactly what we aim for. Here’s to more great hands and smooth payouts ahead! All the best, Spinia Casino Team

user avatar

So, I had this weird moment where I hit $317 on a random slot—nothing crazy, but hey, free money. Went to cash out, and for a hot second, I thought I messed up ‘cause the withdrawal was “pending” for like 6 hours. Turns out, it was just standard processing time. Got the money in my e-wallet overnight. Not the speed of light, but no hoops to jump through, either. Games selection? Decent, but I wish they had more low-stake tourneys. Not bad overall, just don’t expect instant payouts.

Dear Payen, Thank you for sharing your experience and for the honest feedback! We're glad to hear that your $317 win made its way to your e-wallet without complications — even if it wasn’t lightning-fast. Our aim is always to keep the withdrawal process smooth and transparent, and we're happy it was ultimately hassle-free for you. We also appreciate your suggestion about low-stake tournaments. Our team is always exploring ways to expand event offerings, and your input is exactly the kind of feedback that helps shape future updates. Thanks again for choosing Spinia — we hope your next spin brings even more surprises! Warm regards, Spinia Casino Team

user avatar

I really like how Spinia integrates multiple digital currencies, making withdrawals and deposits flexible. The live casino area features professional croupiers who elevate each round. Their 24/7 assistance is also a highlight. I just wish they ran more promo deals, but otherwise, the platform is secure, fun, and diverse.

Dear Pinkonil1, Thank you so much for the fantastic review and for highlighting some of the things we’re especially proud of — including crypto flexibility, our live casino environment, and 24/7 support. It’s great to know we’ve created a gaming space that feels both secure and enjoyable for you. We’ve noted your interest in more promotional deals and will share this with our promotions team. Our goal is to keep your experience fresh and rewarding, and we’re always working on ways to bring more excitement to the platform. Looking forward to seeing you at the tables again soon! Kind regards, Spinia Casino Team

user avatar

Between the numerous bonuses, efficient withdrawal methods, and lively gaming interface, Spinia truly appeals to me. The broad game assortment keeps me entertained for hours, and their live chat support is particularly courteous.

Hi Jep3t, Thank you for your great review! 🎰 We're happy to hear that you enjoy our bonuses, fast withdrawals, and vibrant gaming experience. Our live chat team is always here to help! Best, Spinia Team

user avatar

I enjoy Spinia for its exceptional features. They offer high withdrawal limits with multiple methods, a variety of bonuses, and a broad range of promo events. The support team responds quickly to any query. Combined with an impressive game selection and robust security, every visit feels enjoyable and worthwhile.

Hi Amico, We truly appreciate your feedback! 🚀 It's great to know that our high withdrawal limits, diverse promotions, and responsive support team enhance your gaming experience. We look forward to seeing you back at the tables! Best, Spinia Team

user avatar

Spinia is simply superb. Fast withdrawals, appealing bonuses, and low wagering requirements create an unbeatable gaming experience. The game assortment is vast and exciting, ranging from popular slots to immersive live dealer games. Customer service is always ready to assist and ensure smooth play. The website’s security measures and user-friendly design enhance every interaction with the platform truly.

Hi Sweetpin11, Thank you for your kind words! 🎉 We're glad you enjoy our fast withdrawals, exciting bonuses, and secure platform. Your satisfaction is our top priority, and we’re always here to assist you. Best, Spinia Team

user avatar

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