- Home to industry giants
- Live chat & telephone support is available
- Mobile optimized games
- Holds a license from the UKGC
- Limited live chat hours 08: - 00:00 GMT/BST
- Fewer payment methods available
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Royal Valley Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Royal Valley Casino is an online casino which is powered by Nektan UK Limited. They offer something to suit everyone with a variety of video slots and table games from industry giants like Microgaming, NetEnt, Pragmatic Play and Eyecon. The site is primarily available in English and can be enjoyed on most devices which includes all the latest iPads, iPhones and tablets. Players can feel safe in this online environment as they are fully licensed and regulated by the UK Gambling Commission.
Restricted Countries and Territories
Unfortunately, the casino is not able to offer their services to players that are located in certain jurisdictions. We have listed the full set or restricted countries and territories under ‘more casino details’ but players should additionally check the online gambling laws in their own country before creating an account.
Mobile Gaming
Royal Valley Casino now supports most mobile devices which includes the latest smartphones and tablets. There is no app as such, players can simply gain instant access to the casino's mobile optimized games through a compatible mobile browser. These come standard with most mobile devices so players don’t have to waste any time downloading apps.
Security and Fairness
When it comes to personal information this is kept secure at all times. The casino follows industry-wide best practices to keep their customers safe by using the strictest processes to ensure sensitive information is stored securely at all times. Furthermore, all card transactions are processed by a global leader in online payments, providing a robust and secure payments system.
Their slots and table games also use a random number generator, which randomly generates results. This randomness is then closely and regularly monitored by in-house Markor (Gibraltar) Ltd experts which has been certified externally by a leading industry independent testing company.
- E-Wallets 0-72 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
The casino is home to a catalogue of video slots from some big industry names like Microgaming and NetEnt. When it comes to using the games lobby unfortunately, the filters are limited which means players may have to spend some time finding their favourite games.
However, on a more positive note there is a handy search engine which makes it quicker. Those who decide to use this can type in the name of their favorite slot and the search engine will find it, almost instantly. Some of the casinos most popular games include the Wolf Gold Slot, Starburst Slot, Fluffy Favourites Slot and Mustang Gold Slot.
There are some table games here too which are perfect for anyone who is bored of spinning the reels, Some of the traditional variations include Blackjack, Roulette and Poker. Players can put their strategies to the test or newbies can find tables that allow them to place small bets and start learning the game.
Live Casino
Players who visit the live casino will find more tables, only these are hosted in real live studios with human dealers. Games are streamed as the action happens so players can place live bets against the dealer or other real players. These games replicate the experience one would feel in a real casino, or as close as! Betting limits can vary so players should check the table limits before betting.
Support
Anyone who needs help and assistance can get in touch with the casino's customer service team. One of the easiest ways to get help is by using their live chat facility which is open daily between the hours of 08:00 - 00:00 GMT/BST.
Players can also email the casino which is open 24/7 and the casino aims to respond within 24 hours. Additionally, players can telephone customer services which are open during the same business hours specified above for live chat. A postal address is also specified in their support section for any postal correspondence.
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* Games are clean and there’s a good range to choose from
* Verification is quick and easy; account was verified in a matter of minutes - which is rare
* Withdrawals take an age to be processed when, in this day and age, they really needn’t
* Would love someone to explain to me how it can take 72 hours for a relatively small online casino, with a finite number of players, to authorise a withdrawal. Ridiculous
* Live chat is very inefficient - having to provide personal details each time, even when logged in, is pointless
Would advise anyone reading to stick to a more mainstream site that may actually have some concept of what good customer service entails.
They also have the temerity to actually send you emails regarding the level of service you received when making a query! Got enough time to seek feedback but not enough time to actually pay you your cash - not a good look.