General Information About RollXO Casino
RollXO Casino is owned by Stable Tech N.V., a company registered in Curaçao and licensed by the Curaçao Gaming Control Board with licence no.OGL/2024/161/0191. The operator offers online casino and sports betting services to its customers.
The website is available in a few languages, including English, German, French, Norwegian, Finnish and Italian. I tested the casino from Norway, but I used the English version of the website.
Right now, the casino has an excellent 8.8/10 CasinoRank and an almost perfect 9.9/10 Player Rating on our website. Players praise the withdrawal process and the bonus offers, but there have been some concerns about customer support availability and responsible gambling features.
The AskGamblers Casino Complaint Service (AGCCS) has successfully resolved four out of five accepted complaints against the casino so far. The interesting thing is that the complaints are about various issues, and the only one that repeated was prolonged verification.
Setting up an account is very simple, and I only had to provide a valid email address and phone number, and set a password for future logins. The welcome bonus offer is 100% up to €2,000 on the first deposit plus 50 Free Spins.
As part of the welcome bonus package, match deposit bonuses are available for your first four deposits if you wish to claim them. The minimum deposit is €20 for each of these offers.
High rollers have a different welcome bonus offer: a VIP welcome bonus that includes a week of trial VIP access after a minimum €500 deposit. All these bonuses have 40x wagering requirements, which is a bit steep for me, so I decided to skip the offer.
Payment Information and Options at RollXO Casino
The casino supports a wide variety of payment methods, and it's a crypto casino. All accepted deposit methods are in the Payments section, but you'll be able to see the ones you can use when you click on the Deposit button.
Available payment methods depend on your location, but the minimum deposit for fiat options is €20 or the equivalent amount in your local currency. Since I prefer using cryptocurrencies where available, I went to make a deposit in USDC, and I saw that the minimum was 5 USDC.
Even though I made a crypto deposit, my balance was displayed in the currency I set when I signed up, which is euros. The casino doesn't charge any deposit or withdrawal fees, but amounts below the minimum deposit won't be credited to your account.
The minimum withdrawal is €20, but since I didn't get to test it, I can't tell you much about the process itself.
If you request a withdrawal, you may need to complete the verification process. You will need to provide proof of identity and payment, especially for fiat deposits. Once verified, the casino aims to process your withdrawal within 24 hours.
If you have accepted no deposit bonuses, the maximum withdrawal from the bonus is €50.
Mystery Drop winnings are not classed as progressive jackpots and are not subject to the one-time full withdrawal rule. Mystery Drops have a standard daily withdrawal limit of €2,500 and a €12,000 monthly limit. Progressive jackpots are paid in full.
Other than jackpots, regular withdrawal limits are €3,000 per week or €15,000 per month. The casino charges a dormant €25 account fee after 12 months of inactivity, which is quite steep. Every deposit you make needs to be wagered at least once before you can make a withdrawal.
Customer Support at RollXO Casino
If you have any questions or concerns, you can contact the casino, and one of the fastest options is live chat. Initially, you will be met with a chatbot, or you can check out the Tours the casino prepared.
The tours can be useful if your question or doubt is covered by one of them. They provide a step-by-step guide for questions covered in the FAQ section.
If you choose to chat with the chatbot and later potentially with a support agent, you can do that in English, Italian or German.
You'll need to go through the chatbot questions before you can join the queue to speak to an agent. While the chatbot provides basic information, it takes some back-and-forth to finally get past it to a support agent, but I managed.
The support agent, Alessandro, joined the chat after a few seconds, and I asked him to help me set a daily deposit limit if the casino provided that option. He confirmed that it does, and he set it to €100 as I requested, and it was all done in just a few minutes.
Alessandro also confirmed that live chat support is available 24/7, but if you need additional help or prefer a more formal conversation, you can email the casino.
Games at RollXO Casino
RollXO Casino has a great game selection and is home to some of the best online slots in the industry. You can list the games by provider in the lobby, and there are plenty to choose from, with well over 100 software providers listed on the website.
You can also use the search bar to find providers and games quickly. You'll find the latest Megaways, Bonus Buy, Hold & Win titles, progressive slots, and others, all sitting in a menu of their own to make it easier to find what you're looking for.
When I opened the casino lobby, the top of the page was reserved for Halloween slots, because it was that season. That inspired me to try the Le Vampire slot by Hacksaw Gaming, but I didn't have much luck with it.
So I tried Big Bass Halloween Splash 1000 by Pragmatic Play, and my luck was not much better. I managed to spend my entire deposit without any notable wins.
Table games are also available through sections in the menu, and they are divided into roulette, card games, and other games. The live casino is a little easier to find since it is in the main menu, right next to online slots.
There is a good selection of games, especially blackjack, from providers such as Pragmatic Play Live, Evolution, Playtech and Las Vegas.
You will find many options, including live poker, live baccarat, live blackjack, the latest live game shows, sic bo, craps, and more. I haven't tested the live casino games, but I encourage you to share your opinion with other players if you do, so they can know what to expect.
RollXO Casino's Commitment to Responsible Gambling
The casino is committed to responsible gambling, but its website doesn't provide much information. The responsible gambling page only lists a few helpful resources, such as Gamblers Anonymous and the websites for protecting minors.
Once you register an account, you'll have access to a Personal Limits feature, but you will not know that, because that information is not listed anywhere. I contacted customer support to ask about responsible gambling tools, and it turned out that the casino offers a few options there.
You can set limits on your deposits, losses and wagers by having customer support do that for you. Alessandro set my daily deposit limit to €100, and I tested the tool by trying to deposit €200. The system didn't allow that, reminding me that the amount was above my set limit.
If you need to take a break, you can set a cooling-off limit from 24 hours up to 6 months, or you can self-exclude for longer. The minimum self-exclusion period is 6 months. Again, this is not indicated anywhere on the website, so you must contact support with all your requests.
The lack of transparency is really a warning sign for me because it seems like they offer tools they don't want people to use because they don't know they exist.
Players appreciate the wide variety of games available, including a strong selection of slots and live dealer options, which enhance their gaming experience. Additionally, many users commend the fast and reliable customer support, as well as the quick processing times for deposits and withdrawals.