Revolution Casino

Withdraw request not processed with no explanation

€1,500

This is second time I have had the same problem with same casino; last time this complaint helped so I am hopeful it will do it again!

Policy on site and live customer support operator confirmed that withdraw requests are processed within 3 working days (72h).

It has been 4 full days (no holidays, no weekends) and 10 hours since request was made.

The response I get from live support is generic with no clarification whatsoever.

Please help me out like last time.

I was a fool to think that maybe they changed practices since couple of months ago. They are still doing this, unreasonably long periods for payout.

Username: < username removed >

Transaction ID: 98d0574d-948d-4b18-9c81-c5b7e1e02428

Amount : 300euros

Request was made 02.08.2026 19:37h

Time of writing complaint is 06.08.2026 10:27h

Thank you AskGamblers for everything you do.

Non stop sending unwanted marketing

€300

Revolution casino continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails with them and an SMS marketing that I got from them today.

Problems with withdraw request

Hello, My name is < first name removed >, I'm writing to you cause I have problems withdrawing my winnings.

I have won on normal deposit, without bonuses used, around 1000 euros. I made a request to withdraw 500 euros last Sunday 31.05.2026 at 8:29 in the evening.

Policy of this casino states, that they fulfil requests within 72 hours. I have waited and waited, after 3 or 4 days I've contacted their support, they assured me everything was ok, that they have high volume and that I just need to be a bit more patient and I will get my winnings.

BTW I've followed their guideline and used same card (payment method) I've used to deposit for withdraw.

Tonight, I was surprised by an email that my request had been cancelled and my funds are just sitting in Casino Balance.

I've contacted support about it, they brushed me off with generic answers like "Oh we are sorry, there may be problem with cache and cookies, try clearing those and then request again" which is totally irrelevant to the request for withdraw.

After I have pointed out that there is no logic in that, they "kindly" told me they will do Manual withdraw request. Whatever that means.

I have triple-checked that there is no further verification needed for my account. (providing a screenshot).

I have triple-checked that I wasn't using some bonus that they give.

I am providing all information I have, including screenshots from my account and email that they have sent to me.

< personal information removed >

Transaction ID of cancelled transaction is: 987630985

As of now that I am writing this to you 06.06.2026 01:41 funds sit in casino balance. I am hopeless and afraid I will get scammed out of my winnings. Please help me with this. Let me know if you need anything else from me I will be more than happy to provide.

I am so frustrated by their support cause they do not even read what I am writing to them, avoiding questions and just posting generic answers. I just wish to get my winnings, not else.

Thank you for your time and please help me out.

Withholding payment since May 25th

€500

Delayed withdrawal

Casino name: Revolution Casino

Description of the issue:

I am submitting this complaint regarding excessive and unexplained delays in processing my withdrawal requests.

I currently have three pending withdrawals of €500 each via bank transfer, for a total of €1,500. The withdrawal requests were submitted on the following dates:

* Withdrawal ID: 75fe9fb3-0862-45c8-b62b-bc196fc9dff8 – requested on 20/05/2026 (14 days pending)

* Withdrawal ID: e7f11d6a-ccb4-4c9e-9151-1e70777e8d5f – requested on 22/05/2026 (12 days pending)

* Withdrawal ID: 012edec1-5035-4757-a9ba-5cb8bf302c28 – requested on 23/05/2026 (11 days pending)

All three withdrawals remain pending despite repeated contact with customer support.

My account is fully verified. The casino has confirmed via email that my verification is complete and that no additional documentation is required. I have retained copies of these communications and can provide them upon request.

There are no active wagering requirements on my account. My winnings were obtained through normal gameplay, and I possess complete records of my deposits, bets, wins, and transaction history.

During the past two weeks, I have contacted customer support numerous times. Every response has been essentially identical: I am told that withdrawals are being prioritized, that the casino is experiencing withdrawal delays due to high volume, and that I should continue waiting. However, no meaningful update or timeframe has ever been provided.

What concerns me further is that another player known to me, who plays at the same casino and has a similar account level, received a withdrawal within approximately one day during the same period that my withdrawals have remained pending. This suggests that withdrawals are still being processed, but mine continue to be delayed without explanation.

In addition to the €1,500 currently pending, I have approximately €15,500 remaining in my account balance that I intend to withdraw once the pending withdrawals are processed. At the current pace, it could take an unreasonable amount of time to receive my legitimate winnings.

I have complied with all casino requirements, my account is verified, and no issues have been raised regarding my gameplay or withdrawal eligibility. Therefore, I respectfully request AskGamblers to investigate this matter and assist in obtaining the processing and payment of my pending withdrawals.

Player username: < sent to the casino >

Total amount currently pending: €1,500

Remaining balance intended for withdrawal: approximately €15,500

Withdrawal method: Bank transfer

Rejected

€1,500

Good afternoon.

I hope you are well.

I have three withdrawals pending with Revolution; one from the 25th May, another from the 30th May and another from the 1st June, totalling €1150.

I have a further €881.63 awaiting withdrawal on the account (you are only allowed 3 pending withdrawals).

Meaning in total there is €2031.63 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Casino name: Revolution Casino

Description of the issue:

On 09/05/2026, I submitted a withdrawal request for €3,500 via Revolut. The casino has a daily withdrawal limit of €500 per 24 hours.

It has now been 5 days and my withdrawal is still marked as 'under review'. I have contacted their live support multiple times and each time I receive the same generic response: that the finance team is working on it and they cannot provide a specific timeframe.

My account is fully verified. All wagering requirements have been completed. There is no legitimate reason for this delay.

I have also filed a complaint with Casino Guru on 14/05/2026.

I am requesting AskGamblers to mediate this dispute and help me recover my funds of €3,500.

Player username: Ioan Adrian Nicolicea
Withdrawal amount: €3,500
Withdrawal method: Revolut
Date of withdrawal request: 09/05/2026

€2,032

DelayedWithdrawal

Huge delayed payment of 267 TND

€3,500

I have a withdrawal request of 267 TND in casino revolution since the 2nd of April still until now pending review, i ask daily since a week about any updates by live chat and by sending emails, they saod the same thing everytime, we understand your frustration but your money are safe and you will get it very soon... But no updates since nearly 2 weeks (time frame in this casino is maximum 3 days) , they just kodding me, only excuses and lies and nothing seems serious!!

د.ت.‏267

Revolution Casino Complaint Stats

Resolved 25 / 26

Avg. Amount $1,560

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Revolution Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players

Player Rating

9/10 ● 86 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the well-organized and easy-to-navigate site, which made finding games convenient. Many also highlighted the fast and transparent withdrawal process, enhancing their overall gaming experience.

Players were frustrated with the withdrawal process, citing long wait times and a lack of communication regarding request statuses. Additionally, some found the bonus claiming process restrictive, particularly with certain payment methods.

Top Reviews From Our Players

Hopep

9/10

The site feels well organized and easy to navigate. I didn’t have to spend much time searching for games, and the overall layout made everything convenient to access.

Ingjerd8

9/10

I requested a withdrawal of 5736 NOK and received the money within 3 days. The payout system was easy to use, and I liked how clear and transparent everything was from start to finish.

UruManau

10/10

I love that all their mobile games support full portrait mode so you can comfortably play with one hand on your phone. Most sites force you to rotate your screen sideways, which gets awkward fast, but this platform makes casual one-handed play completely effortless.

LailaA1

8/10

When you request a withdrawal, they give you a clear, step-by-step progress tracker on your dashboard that shows when it’s approved and sent. No guessing games or wondering where your funds are.. just total transparency from start to finish.

Gov

2/10

The site itself is well organized, with plenty of games and gamification of the profile; everything is up to par on this side. They offer bonuses from time to time on deposits with some limitations, and that is industry standard. They do not lack in the fun part at all.

Problem starts and ends with withdrawal requests, believe me, it is impossible to withdraw your funds without escalating the matter to support, the complaints department, and 3rd party's such as AskGamblers.

Abnormal wait times (10days+) for relatively small amounts, 500 euros and so on, is just not normal business. Avoid this Casino and all of its clones.

Personally, the worst part for me is that they do not give you any information on when you can expect requests to be processed.

Generic responses to straightforward questions, and live support feels like you are in chat with AI.

MakaHohepa

10/10

I like how clear everything is. No confusing menus or bonus rules. This has easily become one of my favorite casino sites. The games load quickly and I haven't had any technical issues.

Aslak250

9/10

Feels like a proper modern app compared to the other websites I used to play on. The graphics pop, the sound doesn't glitch and transitioning from sports betting back to the tables is seamless. Moving my balance back to my bank account was an absolute breeze.

HendrixB

9/10

I like that everything works without needing to contact support all the time. The payout process has been smooth every single time. This site is great for both short sessions and longer ones.

Kyle66

10/10

This casino offers a relaxing place to play. The games are engaging, the platform is responsive, and I feel lucky whenever I win. Also their support is fast in assisting issues.

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