Revolution Casino

Hello AskGamblers Team,

My name is < full name removed >, and I am submitting a complaint regarding my withdrawal from Revolution Casino (Curacao license).

I won a total of €11,933.60 on Revolution Casino. To release this amount, I played a bonus of €1,400 on a €20 initial deposit, fulfilling all bonus requirements according to the casino rules. After completing the bonus, my remaining balance of €11,933.60 became available for withdrawal.

On Friday, 16/01/2026 at 09:00 AM, I submitted my first withdrawal request of €500 (Transaction ID: c861a710-1be7-4386-b583-0c4d7b06a7f0), which is the maximum daily withdrawal allowed for my player level (Level 1). According to the casino’s terms and conditions (Clause 6.15), withdrawals should be processed within 3 business days, excluding weekends and public holidays.

As of today, 22/01/2026, my withdrawal is still marked as “under review”. I have contacted Revolution Casino multiple times via email and live chat:

• Chat agents stated that the withdrawal had been “sent from their side”

• Email support said the withdrawal is still “being reviewed by the Finance Department”

These statements are contradictory, and the funds have not been credited to my account.

I have fully complied with all rules:

• I am a new player (Level 1)

• I have not exceeded daily (€500) or monthly (€7,000) withdrawal limits

• I have not used VPNs or broken any terms

• My account is fully verified

I have also read all available reviews and complaints about Revolution Casino and noticed many players have experienced problems with withdrawals. I am now facing a similar issue and I am asking for your help and guidance to recover my legitimate winnings of €11,933.60, starting with the pending €500.

I can provide all email correspondence and chat transcripts if required.

Thank you very much for your assistance.

Kind regards,

< full name removed >

Hello Revolution Casino,

The reason for my message today is that after 4 business days, my withdrawals are still not paid. This delay isn't stated or normal, my account does not need any verification, so I don't really understand what's the cause behind this delay.

When contacting support through Live Chat, the experience is really poor; it almost feels like agents are AI, giving generic answers every time without being able to fix anything.

I have never felt like this in any other casino I've played. I feel like I'm getting ignored by their support team, always giving the same answer.

I would really appreciate if I could get my 500 euros soon, since it's stated that withdrawals are made within 3 business days.

After waiting beyond the established time to receive my winnings from a deposit plus a bonus that they offered me in my email. Also asking daily and not getting any kind of response from the financial area, only automated messages from the online chat agent team where they are very kind and have told me that the casino is going through delays in payments and they cannot commit to giving me an estimated date of my payment nor give me a solution other than to wait and wait and honestly I do not consider this situation normal. That is why I decided to open this payment complaint. I am a regular player in this casino and something like this had never happened before but unfortunately it happened and it is time for my complaint to be resolved. I think it is fair for me to receive my payment for 133 eur.

Hello,

I contact you because despite many contacts by mail with Revolution Casino regarding my requests for withdrawals that remain unprocessed by their services, there is still no progress.

It has been between 12 and 14 days since I made 3 requests for withdrawal by bank transfer and that no processing changes have been made by their services.

Revolution Casino does not comply with their Terms and Conditions where it is marked in 6.15 I quote "Withdrawal requests are processed by the financial service within 3 business days..." 

Despite reminders during the last 10 days followed by emails: Your request (24672517) Your request (24377612) Your request (24168152) Your request (24925887).

Requests for withdrawals are:

ID 211245245 dated 14/02/2025 at 09:31.06

ID 212380661 dated 02/15/2025 at 14:20:03

ID 213537977 dated 16/02/2025 at 22:29.06

For several days the services of Revolution Casino answer me by mail I quote "that they are working actively so that I am credited in the shortest possible time". However, no advances in treatments are recorded on my Revolution account.

We have been at a standstill regarding the processing of my withdrawal requests for more than a week, and the multiple contacts by emails with their services do not change the situation.

That is why today I contact you to file a complaint against Revolution Casino for non-compliance with their withdrawal processing deadlines and non-compliance with their Terms and Conditions.

I remain at your disposal, as well as at the disposal of Revolution Casino for any additional requests.