QuickWin Casino Complaints

Dear askgamblers! Its about the Quickwin Casino: Paid about 5000€ in my account. That was without a problem :) But they never pay out. Last year they were really quick, but its always stuck since 2026...

Waiting a week for my 500€ withdrawal now. But its always stuck in processing. I don't know what they changed since 2025, cause they were really really quick.

Sometimes on the same they, the money got to my bank

Hello,

I won some money on QuickWin back in April.

It took a long time before they asked me for verification documents, and when they finally did, they blocked my account from making withdrawals.

I fully verified my account around 2 weeks ago, but the withdrawal option is still blocked.

As my account is now fully verified, I expect Quickwin to let me withdraw my remaining funds of 48.000 NOK.

Hello,

Account reopened by Quickwin (Rabidi N.V.) after explicit disclosure of gambling addiction Complaint.

Quickwin (operated by Rabidi N.V. / Liernin Enterprises)Affiliated Sites Involved: Dolfwin (formerly/currently managed under the same operational umbrella)

Dispute Type: Breach of Responsible Gambling / Refund of Post-Exclusion Deposits

I am lodging a formal complaint against Quickwin regarding a severe breach of responsible gambling protocols and a failure in their duty of care.

Quickwin permitted the reopening of my account and accepted subsequent financial deposits after I explicitly informed them that I suffer from a gambling problem.

Furthermore, this represents a systemic operational failure by the parent network, Rabidi N.V., as they previously allowed an identical breach on another of their brands, Dolfwin, where a self-excluded account was also reopened under similar circumstances.

I contacted Quickwin support via email, live chat etc, and have the email from back at the start of January, which i have previously provided, stating my account had been closed after I had confirmed my gambling problem and required my account to be permanently closed due to addiction.

Despite this binding declaration, the casino subsequently reopened my account, directly violating industry-standard self-exclusion frameworks.

Between January and July of 2026, I was permitted to make a series of financial transactions.

Total Deposited across multiple platforms in excess of 10k.

Under standard responsible gaming guidelines, once a player declares a gambling problem, an operator must immediately and irreversibly terminate access to the service across all network brands to prevent financial and psychological harm.

By actively reopening my account, Quickwin facilitated predatory behavior toward a vulnerable player.

Because these deposits were accepted illegally after a formal declaration of gambling harm, I demand a full refund of all funds deposited from January 2026 to today. The account was improperly reactivated.

I have retained comprehensive, time-stamped screenshots of my original gambling problem disclosure and my deposit history.

I have provided my bank details below and want this refund processed immediately.

I have sent the above to Quickwin already and they have come back with the below, which is complete nonsense, there were no bets pending or balance on the account, they took 2 months to action my request to close my account due to gambling additiction, and have reopened it knowing full well I had an issue, screenshots attached for now, but I can provide full email conversations, as well as previous issues had with their affiliate companies when closing accounts, dolfwin is another site whom they did this exact same thing to me.

"Dear Richard,

Thank you for contacting the QuickWin.com support team.

We would like to clarify with you that, upon our previous communication from 4th of May 2025 regarding the closure of your account, you were asked to confirm the active balance / pending withdrawals void in order to perform the closure, as per our procedure explained in T&C 3.7.

The account was closed for a period of 1 year due to the lack of response from your side regarding the voidance and reopened once this period expired.

Based on this, we regret to inform you that a refund is not available for your account, since you did not inform us about your wish to stop using our services permanently after the reopening of the account.

We hope this clarifies the matter for you!"

The above absolutely clarifies one thing to me: these are con men, and targeting people with gambling problems.

Thanks,

RD

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

Hello,

I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Hello,

I have been waiting since 20.02.2026 to get my money!

I put withdrawal on bank transfer, and it is still under review!

In terms of withdrawal is 3 work days, but it's been 5 days!

When I write to customer service, they say " soon, there has been a delay, we will put you on priority!

And still nothing is happening!

I want to take out 200 euros!

I have pictures too!

Hello there, AskGamblers team,

Today, I make a formal complaint because my account at QuickWin has been under review for months now. I have never used a VPN, broken any rules, or anything similar. I always followed all Terms & Conditions closely to avoid this.

But then, suddenly, I can't log in anymore because my account is "Under review."

I obviously tried to contact them through email, but they have always been not even answered, straight ignored. And Live chat is inaccessible since I can't log into my account.

I deserve a proper explanation on why my account has been under review for so long, and what is needed from me to recover it.

I am writing regarding multiple withdrawals from my QuickWin account totaling $4,510.25 NZD, which have either been canceled or stalled at Stage 2 despite full compliance with all Terms & Conditions. QuickWin’s repeated actions have broken their own T&Cs, repeatedly deflected responsibility, and failed to address my issues.

Withdrawals Cancelled or Stalled:

01/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

02/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

03/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

06/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – QuickWin – Payment provider stage, vague explanation

08/08/2025 – $1,000 – QuickWin – Technical issue

09/08/2025 – $1,000 – QuickWin – No reason given

12/08/2025 – $1,000 – QuickWin – Pending

13/08/2025 – $1,000 – QuickWin – Pending

14/08/2025 – $1,000 – QuickWin – Pending

Accidental Cancellations:

With 03/08, 06/08, and 07/08/2025, I accidentally clicked “Cancel All.” There is no confirmation prompt. I immediately notified support, acknowledged my mistake, and waited the stated timeframe. QuickWin has repeatedly brought this up unnecessarily; it has no bearing on the other issues.

Verification:

I proactively attempted to verify my account multiple times, but was told verification was not needed. All five prior withdrawals reached the payment provider, demonstrating all internal checks were passed. Full verification documents are available if required.

Bank/Payment Provider Issues:

QuickWin has alternately blamed my bank and their payment provider for delays, yet no proof has been provided. I checked my BNZ Debit Visa account: there are no halted transactions or notifications. I requested QuickWin contact their payment provider directly multiple times, but this was ignored. I also requested clarification on changing withdrawal methods; no guidance or proof was given. I refused to violate their own T&Cs by changing the method unnecessarily.

Manual Payment Promise:

QuickWin promised:

> “If the pending withdrawals are declined, then we will manually withdraw your withdrawal amounts directly to your bank account.”

In my latest email, I clarified that if they did not respond specifically to the manual payment issue, I would take that as agreement to honor the promise. QuickWin replied without mentioning this, which confirms acceptance.

Emails & Communications:

I have documented all communications, screenshots, and email threads (attached) to provide proof of:

Five canceled withdrawals

T&Cs breaches by QuickWin

Repeated deflecting and lack of issue resolution

Manual payment promise

Resolution Requested:

1. Immediate release of all remaining withdrawals totaling $4,510.25 NZD to my chosen payment method.

2. Written confirmation of reasons for past cancellations beyond the payment provider stage.

3. Enforcement of the manual payment promise if these withdrawals fail.

I can provide full proof of all communications, emails, screenshots, and supporting documentation at any time. Everything is fully documented to demonstrate the repeated T&Cs breaches and failure to resolve the issue on QuickWin’s part.

Subject: Complaint Regarding Withdrawal Issues and Account Verification

Dear ASKGAMBLERS HELP ME PLEASE!!

I am writing to express my dissatisfaction with the ongoing issues I’ve faced regarding withdrawals and account verification. Below is a summary of the situation:

1. I made several deposits and won significant amounts, and after completing my withdrawal request, I waited for 3 business days, after which I received the regular withdrawal process.

2. I continued playing and won $10,000.

3. I contacted VIP support on Telegram, where the representative was friendly and seemed concerned because we are both from Lebanon.

4. However, when I tried to withdraw my funds, my first withdrawal of $500 was returned, and I was told that my account needed to be verified. They requested a passport and card details.

5. After completing the verification, I successfully received a withdrawal of $500, but later I was informed to “wait” and that they were working on the transfer.

6. I started receiving delayed responses from VIP support, and they didn’t reply for a long time, causing frustration.

7. To keep the account active and facilitate faster withdrawals, I kept playing. My balance was reduced to $7,085, and there was $1,000 pending withdrawal.

8. I was asked by VIP support to make another deposit to “speed up” the withdrawal process, so I deposited $20, but the deposit never showed up on the website. I was told to wait 2 hours, but nothing happened.

9. I contacted live support several times, and they continuously told me to “wait,” but they kept giving false excuses. Eventually, they closed the chat without providing any solutions.

10. Moreover, they started offering me bonuses that were misleading, making it even harder to process the withdrawal.

I am extremely frustrated by these delays and misleading actions. Please address this matter and let me know how it will be resolved.

I opened my gaming account on QuickWin on 06 November and I made a deposit of 4300 means a total I made a deposit of 4300 via UPI.

When I didn't get my deposit in my gaming account I went to customer service and they told me to wait 24hrs.

I waited 24 hours after that again I went for help but they told me to wait 3 days. Again I waited 3 days then again I went for help but they refused all the time and closed chat directly.

I also complained by email and there's also the same thing. They didn't want to give me my money.

Anyhow I have all the proof of payment I told you through email that I made the complaint against QuickWin on Casino Guru, AskGamblers but they didn't reply to me for 15 days and they didn't give my money.

I understand how QuickWin eats customer money,

And I paid on this UPI getepay. Usfbqrap257726@utkarshbank

I have all proof like proof of payment and how they treat his users everything

I opened my gaming account on QuickWin on 11 November and I made a deposit of 1090+1090 means a total I make a deposit of 2180 via UPI.

When I didn't get my deposit in my gaming account I went to customer service they told me to wait for 24 hours. I wait 24hrs after that again I went for help but they told me to wait 3 days. Again I waited 3 days then again I went for help but they refused all the time and closed chat directly.

I also complained by email there's also the same thing they didn't want to give me my money anyhow I have all the proof of payment. I told through email that I made complaint against QuickWin on AskGamblers but they didn't reply to me for 8 days and they didn't give my money return.

I understand how QuickWin eats customer money,

And I paid on this UPI d.bodkia@freecharge

I have all proof like proof of payment and how they treat his users everything

Kindly help me AskGamblers

After many attempts to withdraw, the provider still asks for screenshots of the issue I am going through.

I have made clear that the pending withdraws are not happening and I am still being spun in circles with no solutions.

They constantly say they are having delays however 2 weeks is way too long especially considering industry standards.

I have withdrawn €1500 so far as you can only do €500 a day with a maximum of 3 active withdraws I have spoken to them numerous times on their live chat and keep being told to be patient and I have been given 3-5 days waiting time which it has gone by and still have not received anything, I’m asking to see if they can give me a date as to when I should be paid.

I've been trying submit my fund sine 11 Feb. It was cancel all the time. I asked online support they said I was put some wrong information probably IBAN or Swift code but I'm 100% sure my information are correct.

Furthermore, they said if I want to change my payment method I have to deposit money to the account with new method after that they might allow me to change, sound ridiculous.

The last withdrawal was canceled last night. So I contact them again and they just ask me to use chrome browser. I feel like they want to buy some times and try to trick me somehow.

By the way I try to withdraw 1000€ again via Chrome. Let see what happen.

Since 12/02 I have been trying to receive my funds and have not been successful, there is no point in talking to support, much less sending an email as they always respond to the same thing.

Quickwin does not comply with their payment terms set by them, I ask for help from AskGamblers to help me receive my funds of 1106 R$