Complaint #54 QuickWin Casino

Quickwin Casino delayed two withdrawals past 72 hour timeframe

By Endru68

4 months ago

Hello AskGamblers Team,

I am filing a formal complaint against Quickwin Casino due to a violation of their withdrawal processing terms. I currently have two pending withdrawals that have not been processed within the official 72-hour timeframe.

Here are the exact details of the transactions:
1. First withdrawal request: Submitted on May 23rd, 2026, at 22:17:07 for the amount of 9,880 CZK.
2. Second withdrawal request: Submitted on May 24th, 2026, at 17:22:46 for the amount of 10,080 CZK.
Total disputed amount: 19,960 CZK.

According to the casino's terms and conditions, the standard processing window is up to 3 business days.

On May 26th, I contacted live support, and the agent explicitly confirmed that my account was fully fine and did not require any additional verification at that moment.

Yesterday, on Wednesday, May 27th, the 3 business days timeframe officially expired for both requests (even when excluding the weekend). I contacted live support again to escalate the issue. However, the agent refused to process the payouts and instead told me that I should file an internal email complaint, which takes up to 10 calendar days to be reviewed.

I strongly believe the casino is intentionally stalling the payouts and violating its own rules. I have tried to resolve this amicably via chat, but without success. I have attached the screenshot of my last chat with support as evidence of their delay tactics.

Disputed Casino QuickWin Casino

Reason Delayed payment

Amount Kč19960

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Endru68

3 months ago

"I am happy to confirm that QuickWin Casino has successfully paid out the remaining balance of my withdrawals. Total funds (19,960 CZK) have been fully credited to my bank card. This issue is now completely resolved. Thank you to the AskGamblers team for your vital support and mediation in this matter!"

Endru68

3 months ago

Thank you for the update. I appreciate that my case is being reviewed by your team. However, as both of my withdrawal requests (submitted on May 23rd and May 24th) have significantly exceeded the official 72-hour processing window, I expect a concrete resolution rather than general updates.My account does not require any additional verification, as confirmed by your chat support earlier. I look forward to receiving the exact processing time or the immediate approval of my total funds (19,960 CZK). I will keep this complaint active until the funds are fully credited to my bank card."

QuickWin Casino

• Representative

3 months ago

Dear Endru68,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case. We have requested a detailed update from our relevant department regarding the status of your withdrawal to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,
Quickwin Casino Team

QuickWin Casino Complaint Stats

Resolved 31 / 31

Avg. Amount $2,076

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

QuickWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 23 out of 23 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

QuickWin Casino Complaints

See all complaints for this casino

Not paying out withdrawal after time period and not responding to emails and continuous delays

I am submitting this complaint regarding several delayed withdrawals from QuickWin that have remained in “Processing” status despite repeated contacts with customer support and assurances that the withdrawals are being actively handled.

My first $750 Interac e-Transfer withdrawal was requested on August 28, 2026 at approximately 2:58 AM. I subsequently requested additional $750 withdrawals, including withdrawals on August 28 and August 29. As of September 5, 2026, the withdrawals remain outstanding.

I have contacted QuickWin live support numerous times seeking clarification because the withdrawals have remained in processing considerably longer than expected. I have also already submitted a formal complaint directly to QuickWin, but I have not received a response to that complaint.

Throughout my conversations with support, I have repeatedly been told that Finance is aware of the delay, that my withdrawals are being processed, and that there is no issue with them. However, I have not been provided with a concrete explanation for why the funds have not been released or a timeframe for completion.

Most recently, on September 5, a QuickWin representative gave me a more specific update and stated:

“Your withdrawal is in the final stage and will be completed very soon.”

The representative also stated that “there is no problem at all” and explained that a high volume of withdrawal requests was causing delays.

Because this was the first time I had been told the withdrawal was specifically in its “final stage,” I asked the representative to clarify whether that meant the withdrawal had already been approved and was simply awaiting release/payment. I also asked whether there was any reason it could not be released that day.

The representative did not answer those questions. When I clarified that I was not asking for a guaranteed processing time, but simply wanted to understand what QuickWin meant by “final stage,” the representative instead indicated that the chat would be closed and the session was subsequently disconnected.

I understand that payment processing can occasionally be delayed. My concern is that more than a week has now passed since my first withdrawal request, I have received repeated assurances that everything is proceeding normally, and I have now been told the withdrawal is in its “final stage,” yet the funds remain unpaid.

I have screenshots documenting the withdrawal requests and my conversations with QuickWin support, including the statements referenced above.

Resolution requested

I am asking QuickWin to:

1. Process and release my outstanding withdrawals without further unnecessary delay;
2. Provide a clear written explanation if anything is actually preventing payment;
3. Confirm the current status of each outstanding withdrawal; and
4. Respond to the formal complaint I have already submitted.

I am not requesting preferential treatment or an unrealistic payment timeframe. I am simply requesting payment of withdrawals that have remained pending since August 28–29 and a clear explanation for the continuing delay.

Resolved

$2,250

No withdrawal as of yet since 23-Aug-2026

Dear askgamblers! Its about the Quickwin Casino: Paid about 5000€ in my account. That was without a problem :) But they never pay out. Last year they were really quick, but its always stuck since 2026...

Waiting a week for my 500€ withdrawal now. But its always stuck in processing. I don't know what they changed since 2025, cause they were really really quick.

Sometimes on the same they, the money got to my bank

Resolved

€500

Leaving withdrawals blocked weeks after verifying

Hello,

I won some money on QuickWin back in April.

It took a long time before they asked me for verification documents, and when they finally did, they blocked my account from making withdrawals.

I fully verified my account around 2 weeks ago, but the withdrawal option is still blocked.

As my account is now fully verified, I expect Quickwin to let me withdraw my remaining funds of 48.000 NOK.

Resolved

kr48,000

Repeated withdrawal delay

Hello AskGamblers,

I am asking for your assistance regarding a delayed withdrawal at QuickWin Casino.

On 26 July 2026, I requested a withdrawal of CZK 8,046, which is still pending and under review.

I previously experienced a similar delay with another withdrawal. Although it was eventually paid, the casino assured me that it was an exceptional situation. Unfortunately, I am now facing the same issue again.

I have not been asked to provide any additional documents or informed of any issues with my account.

I kindly ask for your assistance in resolving this matter and ensuring my withdrawal is processed as soon as possible.

Thank you.

Resolved

Kč8,046

Reopening my account after being informed of my gambling problem

Hello,

Account reopened by Quickwin (Rabidi N.V.) after explicit disclosure of gambling addiction Complaint.

Quickwin (operated by Rabidi N.V. / Liernin Enterprises)Affiliated Sites Involved: Dolfwin (formerly/currently managed under the same operational umbrella)

Dispute Type: Breach of Responsible Gambling / Refund of Post-Exclusion Deposits

I am lodging a formal complaint against Quickwin regarding a severe breach of responsible gambling protocols and a failure in their duty of care.

Quickwin permitted the reopening of my account and accepted subsequent financial deposits after I explicitly informed them that I suffer from a gambling problem.

Furthermore, this represents a systemic operational failure by the parent network, Rabidi N.V., as they previously allowed an identical breach on another of their brands, Dolfwin, where a self-excluded account was also reopened under similar circumstances.

I contacted Quickwin support via email, live chat etc, and have the email from back at the start of January, which i have previously provided, stating my account had been closed after I had confirmed my gambling problem and required my account to be permanently closed due to addiction.

Despite this binding declaration, the casino subsequently reopened my account, directly violating industry-standard self-exclusion frameworks.

Between January and July of 2026, I was permitted to make a series of financial transactions.

Total Deposited across multiple platforms in excess of 10k.

Under standard responsible gaming guidelines, once a player declares a gambling problem, an operator must immediately and irreversibly terminate access to the service across all network brands to prevent financial and psychological harm.

By actively reopening my account, Quickwin facilitated predatory behavior toward a vulnerable player.

Because these deposits were accepted illegally after a formal declaration of gambling harm, I demand a full refund of all funds deposited from January 2026 to today. The account was improperly reactivated.

I have retained comprehensive, time-stamped screenshots of my original gambling problem disclosure and my deposit history.

I have provided my bank details below and want this refund processed immediately.

I have sent the above to Quickwin already and they have come back with the below, which is complete nonsense, there were no bets pending or balance on the account, they took 2 months to action my request to close my account due to gambling additiction, and have reopened it knowing full well I had an issue, screenshots attached for now, but I can provide full email conversations, as well as previous issues had with their affiliate companies when closing accounts, dolfwin is another site whom they did this exact same thing to me.

"Dear Richard,

Thank you for contacting the QuickWin.com support team.

We would like to clarify with you that, upon our previous communication from 4th of May 2025 regarding the closure of your account, you were asked to confirm the active balance / pending withdrawals void in order to perform the closure, as per our procedure explained in T&C 3.7.

The account was closed for a period of 1 year due to the lack of response from your side regarding the voidance and reopened once this period expired.

Based on this, we regret to inform you that a refund is not available for your account, since you did not inform us about your wish to stop using our services permanently after the reopening of the account.

We hope this clarifies the matter for you!"

The above absolutely clarifies one thing to me: these are con men, and targeting people with gambling problems.

Thanks,

Resolved

€10,000

Withdrawal violation of stated processing time

I am filing a formal complaint against QuickWin Casino regarding an unreasonably delayed withdrawal.

I currently have one pending withdrawal that has not been processed within the timeframe communicated by the casino.

Withdrawal details:

Amount: CZK 10,000
Payment method: Withdraw to Card
Date submitted: June 24, 2026, at 21:18:48
Transaction ID: 0f0efb48-8578-4e9d-b77a-057fd8b1b492

The withdrawal has remained in the "Verification in Progress" status for several days. I have not been informed of any issue with my account, nor have I been asked to provide any additional verification documents.

I contacted the casino's live support multiple times. Each time I was told to wait, and on my latest contact I was informed that, due to my VIP status, my withdrawal request had been escalated for priority processing. Despite this assurance, the withdrawal still has not been processed, and there has been no progress or explanation.

I believe the casino is failing to process withdrawals within a reasonable timeframe and is not providing transparent communication regarding the delay.

I kindly ask AskGamblers to assist in resolving this matter and encourage the casino to process my withdrawal without any further unnecessary delay.

Thank you for your assistance.

Resolved

Kč10,000

Withdrawal Block and Broken Promise of Manual Payout

I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)

Resolved

$9,126

Persistent withdrawal delay and lack of communican

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

Resolved

Ft480,000

Pending withdrawal 12 days

Hello,

I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Resolved

$500

Withdrawal is still under review

Hello,