I am writing regarding multiple withdrawals from my QuickWin account totaling $4,510.25 NZD, which have either been canceled or stalled at Stage 2 despite full compliance with all Terms & Conditions. QuickWin’s repeated actions have broken their own T&Cs, repeatedly deflected responsibility, and failed to address my issues.
Withdrawals Cancelled or Stalled:
01/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation
02/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation
03/08/2025 – $1,000 – Me (accidental “Cancel All”) see note
06/08/2025 – $1,000 – Me (accidental “Cancel All”) see note
07/08/2025 – $1,000 – Me (accidental “Cancel All”) see note
07/08/2025 – $1,000 – QuickWin – Payment provider stage, vague explanation
08/08/2025 – $1,000 – QuickWin – Technical issue
09/08/2025 – $1,000 – QuickWin – No reason given
12/08/2025 – $1,000 – QuickWin – Pending
13/08/2025 – $1,000 – QuickWin – Pending
14/08/2025 – $1,000 – QuickWin – Pending
Accidental Cancellations:
With 03/08, 06/08, and 07/08/2025, I accidentally clicked “Cancel All.” There is no confirmation prompt. I immediately notified support, acknowledged my mistake, and waited the stated timeframe. QuickWin has repeatedly brought this up unnecessarily; it has no bearing on the other issues.
Verification:
I proactively attempted to verify my account multiple times, but was told verification was not needed. All five prior withdrawals reached the payment provider, demonstrating all internal checks were passed. Full verification documents are available if required.
Bank/Payment Provider Issues:
QuickWin has alternately blamed my bank and their payment provider for delays, yet no proof has been provided. I checked my BNZ Debit Visa account: there are no halted transactions or notifications. I requested QuickWin contact their payment provider directly multiple times, but this was ignored. I also requested clarification on changing withdrawal methods; no guidance or proof was given. I refused to violate their own T&Cs by changing the method unnecessarily.
Manual Payment Promise:
QuickWin promised:
> “If the pending withdrawals are declined, then we will manually withdraw your withdrawal amounts directly to your bank account.”
In my latest email, I clarified that if they did not respond specifically to the manual payment issue, I would take that as agreement to honor the promise. QuickWin replied without mentioning this, which confirms acceptance.
Emails & Communications:
I have documented all communications, screenshots, and email threads (attached) to provide proof of:
Five canceled withdrawals
T&Cs breaches by QuickWin
Repeated deflecting and lack of issue resolution
Manual payment promise
Resolution Requested:
1. Immediate release of all remaining withdrawals totaling $4,510.25 NZD to my chosen payment method.
2. Written confirmation of reasons for past cancellations beyond the payment provider stage.
3. Enforcement of the manual payment promise if these withdrawals fail.
I can provide full proof of all communications, emails, screenshots, and supporting documentation at any time. Everything is fully documented to demonstrate the repeated T&Cs breaches and failure to resolve the issue on QuickWin’s part.
