Complaint #60
QuickWin Casino
Not paying out withdrawal after time period and not responding to emails and continuous delays
1 day ago
I am submitting this complaint regarding several delayed withdrawals from QuickWin that have remained in “Processing” status despite repeated contacts with customer support and assurances that the withdrawals are being actively handled.
My first $750 Interac e-Transfer withdrawal was requested on August 28, 2026 at approximately 2:58 AM. I subsequently requested additional $750 withdrawals, including withdrawals on August 28 and August 29. As of September 5, 2026, the withdrawals remain outstanding.
I have contacted QuickWin live support numerous times seeking clarification because the withdrawals have remained in processing considerably longer than expected. I have also already submitted a formal complaint directly to QuickWin, but I have not received a response to that complaint.
Throughout my conversations with support, I have repeatedly been told that Finance is aware of the delay, that my withdrawals are being processed, and that there is no issue with them. However, I have not been provided with a concrete explanation for why the funds have not been released or a timeframe for completion.
Most recently, on September 5, a QuickWin representative gave me a more specific update and stated:
“Your withdrawal is in the final stage and will be completed very soon.”
The representative also stated that “there is no problem at all” and explained that a high volume of withdrawal requests was causing delays.
Because this was the first time I had been told the withdrawal was specifically in its “final stage,” I asked the representative to clarify whether that meant the withdrawal had already been approved and was simply awaiting release/payment. I also asked whether there was any reason it could not be released that day.
The representative did not answer those questions. When I clarified that I was not asking for a guaranteed processing time, but simply wanted to understand what QuickWin meant by “final stage,” the representative instead indicated that the chat would be closed and the session was subsequently disconnected.
I understand that payment processing can occasionally be delayed. My concern is that more than a week has now passed since my first withdrawal request, I have received repeated assurances that everything is proceeding normally, and I have now been told the withdrawal is in its “final stage,” yet the funds remain unpaid.
I have screenshots documenting the withdrawal requests and my conversations with QuickWin support, including the statements referenced above.
Resolution requested
I am asking QuickWin to:
1. Process and release my outstanding withdrawals without further unnecessary delay;
2. Provide a clear written explanation if anything is actually preventing payment;
3. Confirm the current status of each outstanding withdrawal; and
4. Respond to the formal complaint I have already submitted.
I am not requesting preferential treatment or an unrealistic payment timeframe. I am simply requesting payment of withdrawals that have remained pending since August 28–29 and a clear explanation for the continuing delay.
My first $750 Interac e-Transfer withdrawal was requested on August 28, 2026 at approximately 2:58 AM. I subsequently requested additional $750 withdrawals, including withdrawals on August 28 and August 29. As of September 5, 2026, the withdrawals remain outstanding.
I have contacted QuickWin live support numerous times seeking clarification because the withdrawals have remained in processing considerably longer than expected. I have also already submitted a formal complaint directly to QuickWin, but I have not received a response to that complaint.
Throughout my conversations with support, I have repeatedly been told that Finance is aware of the delay, that my withdrawals are being processed, and that there is no issue with them. However, I have not been provided with a concrete explanation for why the funds have not been released or a timeframe for completion.
Most recently, on September 5, a QuickWin representative gave me a more specific update and stated:
“Your withdrawal is in the final stage and will be completed very soon.”
The representative also stated that “there is no problem at all” and explained that a high volume of withdrawal requests was causing delays.
Because this was the first time I had been told the withdrawal was specifically in its “final stage,” I asked the representative to clarify whether that meant the withdrawal had already been approved and was simply awaiting release/payment. I also asked whether there was any reason it could not be released that day.
The representative did not answer those questions. When I clarified that I was not asking for a guaranteed processing time, but simply wanted to understand what QuickWin meant by “final stage,” the representative instead indicated that the chat would be closed and the session was subsequently disconnected.
I understand that payment processing can occasionally be delayed. My concern is that more than a week has now passed since my first withdrawal request, I have received repeated assurances that everything is proceeding normally, and I have now been told the withdrawal is in its “final stage,” yet the funds remain unpaid.
I have screenshots documenting the withdrawal requests and my conversations with QuickWin support, including the statements referenced above.
Resolution requested
I am asking QuickWin to:
1. Process and release my outstanding withdrawals without further unnecessary delay;
2. Provide a clear written explanation if anything is actually preventing payment;
3. Confirm the current status of each outstanding withdrawal; and
4. Respond to the formal complaint I have already submitted.
I am not requesting preferential treatment or an unrealistic payment timeframe. I am simply requesting payment of withdrawals that have remained pending since August 28–29 and a clear explanation for the continuing delay.
Screenshot
