PowerPlay Casino

Item: PowerPlay Casino
Rating: 5.8
Author: Irena D.

PowerPlay Casino

Welcome Bonus

100% up to 1000 CAD, Welcome Package

Visit casino

T&Cs Apply

Our Rating CasinoRank

5.8/10

CasinoRank

Player Rating 13 reviews

6.7/10

13 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino. All the menus are easily accessible, and the site's overall feel is welcoming and friendly. Live chat was easy to locate and friendly, and we found clear information regarding payments and responsible gambling.

By Irena D.

What we like

High withdrawal limits
24/7 live chat
Good responsible gambling tools

What we don’t like

Maximum win clause ($100K in 7 days)
Withdrawal fees may apply

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

PowerPlay Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.powerplay.com/casino/

Established

2018

Licences

Curacao Gaming Control Board, Alcohol and Gaming Commission of Ontario

Company

Deck Entertainment B.V.

Affiliate Program

PowerPlay Affiliates

Languages

English

Casino Type

Instant Play, Mobile, Sports, Crypto Casino

Deposit Methods

Interac, Payz, Maestro, MasterCard, Visa, Neteller, Skrill, MuchBetter, Paysafecard, Bitcoin, Litecoin, Ethereum, Ripple

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Payz, Skrill, Interac, MuchBetter, Bitcoin, Ethereum, Tether, Ripple

Withdrawal Fees

Withdrawal Limit

EUR 20,000 per day

Currencies

Canadian dollars, US dollars, Euros, Bitcoin, Ethereum, Litecoin, Ripple

Pending Time

0-4 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 2-5 days
Card Payments 0-12 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Evolution Gaming, Realistic Games, Foxium, Skywind Group, Pragmatic Play, Lightning Box, Golden Rock Studios

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information about PowerPlay Casino

If you want to choose a reliable casino, look no further because PowerPlay Casino has been at AskGamblers for some time now. The online casinocaters to the Canadian market, and you can check out its casino rating on this page and how it stands against other online casinos in Ontario.

As well as receiving a good rating from us, several AskGamblers players have reviewed and rated the casino equally as good. Be sure to check these out before you play!

Payment Information and Options at PowerPlay Casino

The casino supports a small variety of payment methods so you can deposit and withdraw into your account. It’s also a crypto casino where you can use Cryptopay to deposit and withdraw also. The minimum deposit and withdrawal is $10, and the payment processor sets the maximum limits.

When it comes to withdrawals, the casino aims to process them within four hours, weekdays 8:00 am - 5:00 pm EST and weekends 12:00 pm - 4:00 pm EST. The maximum withdrawal via Interac per transaction and 24 hours is $3000.

Your first withdrawal is free of charge, and withdrawals over $100 are also free. If you withdraw an amount that is under $100, you will be charged a 3% fee. Withdrawals over $1000 may also incur a fee to the payment provider.

You can withdraw up to $100,000 per week or $20,000 per day and have a maximum of two withdrawals in 24 hours.

The maximum you can win per stake is $100,000 per week (from 12:00 am to 12:00 am Sunday to Sunday Eastern time).

Customer Support at PowerPlay Casino

If you need help or support, you can contact the casino 24/7. The quickest way to speak to someone is through live chat. We tested live chat and are pleased to confirm there were no queuing times, and we were transferred to a friendly agent immediately. There is also no chatbot.

Most, if not all, of your questions can be answered in live chat. However, if you need support outside of this feature, you can also contact the casino through Facebook or email them directly. The casino is also available over the phone, and their contact number is available in their support section.

Games at PowerPlay Casino

The casino is home to a collection of games, including the latest online slots, table games, poker and live casino games. The casino offers these games from multiple software providers, including world-renowned Games Global.

There are no options to list the gaming providers from the games lobby, but we have listed them in our ‘Games’ tab above. If you want to pinpoint games quickly, you can use the search engine. You can also check out thousands of online slot reviews at AskGamblers if you’re a novice.

If you’re hoping to test out some table games, you’ll be pleased with the ones available here. You can bet on popular games of blackjack and roulette, like European Roulette and Blackjack Gold Series.

In addition to that, there are also some poker games here too. You can try your hand at a game of cards with high and low stakes in games like Jacks or Better.

PowerPlay is also home to a live casino, which is open around the clock for constant entertainment. Real-life dealers, which include male and female croupiers, are available to take your bets on games from the likes of Evolution Gaming. These include Live Blackjack, Live Roulette and Live Baccarat.

PowerPlay CCasinos'Commitment to Responsible Gambling

The casino supports responsible gambling and can help you make informed decisions about your gaming activity.

When you register, you will have access to a list of responsible gambling tools to help manage your account. You can set a deposit limit for up to one month, and once set, it cannot be removed. You can also set loss limits.

The casino has a Reality Check feature, which is shown on your screen at a time-frequency of your choice. You can set these on the Gambling Controls section of your account.

You can also take a time-out, self-exclude or close your account.

PowerPlay Casino Bonuses

Check out other PowerPlay Casino Bonuses and pick one that suits your needs.

Discover all bonuses

Welcome Bonus

100% up to $200, 1st Deposit Welcome Bonus

Minimum Deposit $10

Wagering Requirements 35xb

Bonus Percentage 100%

More info

Claim bonus

T&Cs Apply

Match Deposit Bonus

100% up to $300, 3rd Deposit Bonus

Minimum Deposit $10

Wagering Requirements 35xb

Bonus Percentage 100%

More info

Claim bonus

T&Cs Apply

Match Deposit Bonus

100% up to $500, 2nd Deposit Bonus

Minimum Deposit $10

Wagering Requirements 35xb

Bonus Percentage 100%

More info

Claim bonus

T&Cs Apply

Complaints

Read the complaints other players have left for PowerPlay Casino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed withdrawal of funds

On May 12, I applied for a withdrawal of $580.On May 12, I applied for a withdrawal of $580. I chat with you every day, and they tell me that you will receive an email.I contact you every day with this problem, I hear the same answer, and you will receive an email. A week has passed, and no one is responding.Please deal with this issue.I hope you can help solve this problem. Thank you.

Unresolved

€580

Delayed payment since Monday

I am writing to formally lodge a complaint regarding my withdrawal request, which has been pending since Monday.
Despite multiple inquiries, I receive the same vague responses stating that my request has been "forwarded to the payment department" and will be processed "as soon as possible." This cycle of "soon" without any concrete timeline is unacceptable.
I'm looking for withdrawal really be done or to get a real timeframe when it's gonna be done

Unresolved

$550

Lucky rush leaderboard tournament

Hi

I participate in the lucky rush leaderboard tournament by playtech on Dec 18 I placed 48th place which means I'm suppose to get a prize of $750 it's been four days and I still haven't received my prize I've contacted support and I keep getting the run arounds I've been told another department is dealing with it also I keep being told it will be credited the next day still haven't been credited

Unresolved

$750

Withdrawl and account issue

I encountered two problems with PowerPlay, Firstly I placed a bet (600$) while the bet was active my account randomly got suspended and I was looking to cash out on my bet which was over 1000$ but then my access was limited and I wasn't able to do so. This resulted in me losing the money. This was very frustrating because then even after the bet finished when I went to withdraw my balance I was not able to do so and it just told me to contact customer support. Once I contact customer support they just tell me "We do not have access to this information, the team involved will reach out to you on email" It has been over a week and I'm yet to get an email, I have been reaching out to customer support everyday and they are not able to give me a reason as to why I can't withdraw my money. Per terms and policy it's supposed to take maximum of 72 hours for a Withdrawal. I am not happy with how I have to keep contacting customer support for my money and being left with the same response. I would just like this to be resolved as everything was great with my deposits and withdrawals prior to this incident.

Resolved

$2,000

Account glitch

Hello,

I was locked out of my account on June 14th, this past Friday. I was holding a balance of 4400$CAD , along with 2 pending withdrawals totaling 5000$CAD. I contacted support an they told me the account being locked was a glitch due to me changing my email. I had used my account for over a week and completed withdrawals after the email change, so this didnt make much sense to me. I have spent all weekend communicating with live chat day and night as they told me the programmers were actively trying to fix the bug and had me try a few things but I was still locked out. Eventually they told me they would respond with an update by email. After hours of waiting, I sent them emails which they never replied too. I kept going back to live chat to speak to supervisor who would just keep telling me the programmers are working on it. Much of my weekend was spent sending emails asking for updates and not getting responses so this forced me to keep going back to live chat where id get the same responses but no updates or suggestions on solutions.

Finally I asked the supervisor to send me my funds and close my account as I was fed up dealing with this casino, I was told the finance team would be in on monday and they would update me then on my request.

it is now monday, ive received no email, I spoke to live chat to speak to an agent or supervisor, im getting the same responses about the account being locked and my request to receive my funds is pretty much being ignored.

I have lost faith that this Casino has any genuine care about resolving my issue or sending my money.

Please help me figure this out. being locked out of my account for 5 days due to a glitch on their end and locking my money is unacceptable, and having them handle this with no sense of urgency, ignoring my email and delaying me is not the way to handle customer service when your'e at fault for the issue in the first place.

Resolved

$5,000

PowerPlay Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $1,392

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6.7/10 ● 13 reviews

Top reviews from our players

fb_10156804924100574

6 years ago

1/10

The promotions if they were real, that has yet to be unseen. The use of their site is easy, and probably would be a great place to make wagers, if I didn’t have such a negative first experience I would probably say this is a great casino

That I feel I was lied to about their promotions, their support would email me saying they are taking care of it but still nothing. The promotion was a lie to bring in more customers. They had a promotion that if you wagered $50 they would send you a bottle of whiskey. I did this and since it has been almost two months and still no whiskey. I have multiple emails from their support with excuses and saying they are working on it. But now my emails are going unanswered. They offered a promotion they are not honouring, they will not give me an answer other then they are working on it. I have emails to prove all of this. I would probably stay away from her because of shady promotion tactics like this. If you offer a promotion you should honour it

I am very sorry for the experience you had with PowerPlay. Today we rectified the issue and sent you a bottle of whisky, we have sent one that is more expensive than the standard offer promoted. A Customer Support agent from PowerPlay spoke to you today and explained the problem we had and that we value your custom. The issue was regarding our suppliers, we thought the orders had been placed but were let down by various different partners, in general, this is very rare but clearly this is our problem and we are working to fix it, in the meantime we have taken down the offer. Thank you for raising the issue, I hope you enjoy using the site in future.