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PowerPlay Casino is restricted in your country, please try these instead:

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PowerPlay Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 11 reviews
6.9/10
11 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino. All the menus are easily accessible, and the site's overall feel is welcoming and friendly. Live chat was easy to locate and friendly, and we found clear information regarding payments and responsible gambling. 

What we like
  • High withdrawal limits
  • 24/7 live chat
  • Good responsible gambling tools
What we don’t like
  • Maximum win clause ($100K in 7 days)
  • Withdrawal fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario

19+. T&C Apply. Play Responsibly


PowerPlay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.powerplay.com/casino/
Established
2018
Licences
Curacao Gaming Control Board, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

General Information about PowerPlay Casino

If you want to choose a reliable casino, look no further because PowerPlay Casino has been at AskGamblers for some time now. The online casinocaters to the Canadian market, and you can check out its casino rating on this page and how it stands against other online casinos in Ontario

As well as receiving a good rating from us, several AskGamblers players have reviewed and rated the casino equally as good. Be sure to check these out before you play! 

StallCation

Complaints

Read the complaints other players have left for PowerPlay Casino. Learn more about complaints.

Show all complaints
PowerPlay Casino - Account glitch
Hello,

I was locked out of my account on June 14th, this past Friday. I was holding a balance of 4400$CAD , along with 2 pending withdrawals totaling 5000$CAD. I contacted support an they told me the account being locked was a glitch due to me changing my email. I had used my account for over a week and completed withdrawals after the email change, so this didnt make much sense to me. I have spent all weekend communicating with live chat day and night as they told me the programmers were actively trying to fix the bug and had me try a few things but I was still locked out. Eventually they told me they would respond with an update by email. After hours of waiting, I sent them emails which they never replied too. I kept going back to live chat to speak to supervisor who would just keep telling me the programmers are working on it. Much of my weekend was spent sending emails asking for updates and not getting responses so this forced me to keep going back to live chat where id get the same responses but no updates or suggestions on solutions.

Finally I asked the supervisor to send me my funds and close my account as I was fed up dealing with this casino, I was told the finance team would be in on monday and they would update me then on my request.

it is now monday, ive received no email, I spoke to live chat to speak to an agent or supervisor, im getting the same responses about the account being locked and my request to receive my funds is pretty much being ignored.

I have lost faith that this Casino has any genuine care about resolving my issue or sending my money.

Please help me figure this out. being locked out of my account for 5 days due to a glitch on their end and locking my money is unacceptable, and having them handle this with no sense of urgency, ignoring my email and delaying me is not the way to handle customer service when your'e at fault for the issue in the first place.
staus Resolved
$5000

Complaint Statistics

Resolved 2
Avg. Amount $ 1,963
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.9/10 11 reviews

Top reviews from our players

Cool looking site, welcome bonuses look good and I like the idea of free spins every tuesday.

Need interac in Canada which is not the easiest way to deposit but ok.

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