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PowerPlay Casino

7.7
CasinoRank Good
7.5
Player rating 10 reviews
Complaint response No complaints yet
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • High withdrawal limits
  • 24/7 live chat
  • Good responsible gambling tools
What we don’t like
  • Maximum win clause ($100K in 7 days)
  • Withdrawal fees may apply

Best Casino

  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2018

Licences

Curacao, Alcohol and Gaming Commission of Ontario

Affiliate Program

Casino Type

Instant Play, Mobile, Sports, Crypto Casino

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Visa, Interac, Skrill, MuchBetter, Bitcoin, Litecoin, Ethereum, Ripple, Paysafecard

Currencies

Canadian dollars, US dollars, Euros, Bitcoin, Ethereum, Litecoin, Ripple

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Payz, Skrill, Interac, MuchBetter, Bitcoin, Ethereum, Tether, Ripple

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 2-5 days
Cheques: Not offered
Card Payments: 0-12 hours
Pending Time: 0-4 hours

Withdrawal Limit

EUR 20,000 per day

Software

Games Global, Evolution Gaming, Realistic Games, Foxium, Skywind Group, Pragmatic Play, Lightning Box, Golden Rock Studios

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

Overall, we have no concerns with the casino. All the menus are easily accessible, and the site's overall feel is welcoming and friendly. Live chat was easy to locate and friendly, and we found clear information regarding payments and responsible gambling. 

General Information about PowerPlay Casino

If you want to choose a reliable casino, look no further because PowerPlay Casino has been at AskGamblers for some time now. The online casino caters to the Canadian market, and you can check out its casino rating on this page. 

As well as receiving a good rating from us, several AskGamblers players have reviewed and rated the casino equally as good. Be sure to check these out before you play! 

Payment Information and Options at PowerPlay Casino

The casino supports a small variety of payment methods so you can deposit and withdraw into your account. It’s also a crypto casino where you can use Cryptopay to deposit and withdraw also. The minimum deposit and withdrawal is $10, and the payment processor sets the maximum limits. 

When it comes to withdrawals, the casino aims to process them within four hours, weekdays 8:00 am - 5:00 pm EST and weekends 12:00 pm - 4:00 pm EST. The maximum withdrawal via Interac per transaction and 24 hours is $3000.

Your first withdrawal is free of charge, and withdrawals over $100 are also free. If you withdraw an amount that is under $100, you will be charged a 3% fee. Withdrawals over $1000 may also incur a fee to the payment provider.

You can withdraw up to $100,000 per week or $20,000 per day and have a maximum of two withdrawals in 24 hours. 

The maximum you can win per stake is $100,000 per week (from 12:00 am to 12:00 am Sunday to Sunday Eastern time).

Customer Support at PowerPlay Casino

If you need help or support, you can contact the casino 24/7. The quickest way to speak to someone is through live chat. We tested live chat and are pleased to confirm there were no queuing times, and we were transferred to a friendly agent immediately. There is also no chatbot. 

Most, if not all, of your questions can be answered in live chat. However, if you need support outside of this feature, you can also contact the casino through Facebook or email them directly. The casino is also available over the phone, and their contact number is available in their support section. 

Games at PowerPlay Casino

The casino is home to a collection of games, including the latest online slots, table games, poker and live casino games. The casino offers these games from multiple software providers, including world-renowned Games Global. 

There are no options to list the gaming providers from the games lobby, but we have listed them in our ‘Games’ tab above. If you want to pinpoint games quickly, you can use the search engine. You can also check out thousands of online slot reviews at AskGamblers if you’re a novice. 

If you’re hoping to test out some table games, you’ll be pleased with the ones available here. You can bet on popular games of blackjack and roulette, like European Roulette and Blackjack Gold Series.

In addition to that, there are also some poker games here too. You can try your hand at a game of cards with high and low stakes in games like Jacks or Better.

PowerPlay is also home to a live casino, which is open around the clock for constant entertainment. Real-life dealers, which include male and female croupiers, are available to take your bets on games from the likes of Evolution Gaming. These include Live Blackjack, Live Roulette and Live Baccarat. 

PowerPlay CCasinos'Commitment to Responsible Gambling

The casino supports responsible gambling and can help you make informed decisions about your gaming activity. 

When you register, you will have access to a list of responsible gambling tools to help manage your account. You can set a deposit limit for up to one month, and once set, it cannot be removed. You can also set loss limits.

The casino has a Reality Check feature, which is shown on your screen at a time-frequency of your choice. You can set these on the Gambling Controls section of your account. 

You can also take a time-out, self-exclude or close your account. 

Final Verdict on PowerPlay Casino

You can sign up at PowerPlay Casino and enjoy a welcome package that spreads across multiple deposits, including a 100% welcome bonus of up to $200. You can use your funds to enjoy a good selection of slots, including the popular Halloween Fortune Slot. We also found a good selection of other games, including tables, poker, and live casino games. 

When it comes to live chat, we have concerns. The feature is open 24/7, and we had a quick and pleasant experience with them. We’re also confident that the casino offers a range of safe and secure payment methods. On a final note, the casino is fully licensed and regulated by the Alcohol and Gaming Commission of Ontario.

Player Reviews

7.5
10 reviews
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Date
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Player rating
hellboy77
August 21, 2022
3

Good looking site but a bit on the low side for providers. Free spins tuesdays are great (wagerless freespins) and fast withdrawals. I was thinking of making this my permanent gaming site.

Now its not going to be thats for sure...

Bonuses, Loyalty, VIP is something this site doent care about. After running through the 4th deposit bonus good luck getting anything. After that, if you want anything as far as a bonus its 100$ deposit for 5$ bonus (35x)...

Thats a single 100$ deposit, they dont care about 5 x 20$ or whatever.. This is ridiculous deposited way too much to just get the reply "if you want a bonus please make a 100$ deposit"

After I use up my tuesday freespins Im off Powerplay.com

Message
ViciousGames
February 5, 2022
9

Where has this Casino been hiding? I asked myself when I came across it randomly, here at AskGamblers. It turned out to be an excellent choice. And if you can I implore you to give it a spin.

Not only is the first Welcome Bonus a 100% match but the first 3 are as well and I’m the sort of gambler who unless I’ve had a successful first bonus I very seldom take the second or third because the match is usually much lower, as you’re all aware and with so many casinos vying for our business, plus the fact I like trying out new places as well, it doesn’t make a lot of sense to me.

The wager here is a very reasonable 30x and the minimum deposit is only $10 which works for many. I like a lower deposit because it’s easier to wager but because of the 30x I believe I first deposited $21 then $22 and both times I initially was doing ok but tbh earlier that evening I was out celebrating a friend’s birthday so I was under the influence and I think I made the common mistake of not leaving a game when it’s given everything, still I cling! But I had a feeling and with my third and final deposit of $23 I could do no wrong, every game I tried was hot and I quickly made the wager and believe I had around $500 profit but still hot I started betting higher and before I knew it I had a balance of over $2300!

I only enjoy the live games when I can bet really high amounts so I tried some live casino games at this point, trying to catch a big win like I did this past Summer when I was up at another casino and hit the Crazy Time on a $20 bet, outrageous! That game wasn’t available here but there’s similar games and I did try the Alice in Wonderland and the Italian Roulette plus the Buffalo Blitz live slot which hit the free games but wasn’t a super high multiplier plus the host had a really nasal voice which was grating but still lots of fun! I’m not much for cards but I did play the one I do enjoy, Dragon Tiger, for a solid hour and did ok.

So I played the slots for a few days and would go up and down a few hundred but basically stayed at around the same balance but when I got down to $1800 I decided to withdraw $1500 and keep $300 in to keep playing with.
Before I could withdraw I had to get verified and this is where I usually get nervous, I mean I’ve always gotten paid but some other casinos make you jump through hoops but not here, I only had to upload my government identification and proof of address. An hour later I received an email saying I was good to withdraw and an hour later got another email saying the money had been sent and I checked my bank and sure enough.
I’m Canadian and like many of us use
interact e-transfer and only two other casinos I’m aware of pay this quickly using this method but this place was the fastest by far. No waiting the standard 2-3 days most all other casinos unreasonably make you suffer through.

This Casino is already a fave of mine and like a small handful of other casinos I know I’ll continue to deposit in the future. They’re also a big Sports betting place and that’s not my thing although I do occasionally bet on Tennis and if my City makes the Hockey playoffs I bet so I’ll give them a try if so.

The small number of slot providers that they have but the ones they do have are alright and I was never bored. That’s really the only negative thing I can think of.

Message
Marspop
April 17, 2021
10

The best withdrawal times and verification process in the industry. Other casinos should learn from these guys. It feels like they actually want to help you and not delay. Highly impressed. Selection of games is good.

Not sure how their VIP works. I play 888 as well and they have a good VIP program. Fingers crossed that Power Play has a good one too. I play a lot so should be hitting that soon

janenancy
December 22, 2020
5

I like the fast withdraws. And they do give a lot of bonuses but of course I’ve never yet been able to wager one of their cash bonuses. They want me to keep adding more to the positive comment, but at the time I have nothing positive to say.

Payouts are not very good.
I also confided to the casino that I am an addict, and that I was in financial trouble due to losing my money in here and they still allowed me to play and lose more money, knowing this.
I asked for my recent losses back of $500 which to them is pocket funds to me it’s like $1 million but they said no it was my choice to continue playing well yeah like an addict has a choice.
I can understand before they knew I was an addict but now that they know and still allowed me to play I feel I should be getting my money back and I plan to pursue this further. Any other casino I have played at, as soon as I expressed financial trouble or addiction problems my account was permanently closed without question. I was not given a voice or second chance .

PowerPlay Casino
December 23, 2020

Thank you for your review and feedback.

We take responsible gambling very seriously. We immediately close accounts when a customer mentions a gambling problem. However, in some cases, we do allow a cooling-off period based on the reason the player gives when requesting to close an account. During that period, you said that you wanted to keep your account open so we re-opened the account as per your request. Given what you have now told us we have permanently closed your account.

paul.scala
November 12, 2020
9

Withdrawals: fast-- within 2 hours via e transfer.
Verification: fast-- no issues with my deposits and withdrawals whatsoever.
Communication: stellar-- I've communicated extensively with their support team. I suspect it wasn't very pleasant having to hear from me so often. Still, they were always very responsive; very forthcoming. No non-sense and quite friendly. An account manager handled my issue personally. And so it wasn't "faceless." Unlike other providers, they're receptive to requests for bonuses.
Quite happy. They have my loyalty.

Perhaps add a tiered VIP system. The presence of it might help me feel like my bets are contributing to some end goal (even if I lose). Some might appreciate the addition of lower-stake (i.e below $50) black jack tables (aside from Freebet, Infinite, and Blackjack Party).
Sending more (or at least some) exclusive deposit incentives/ free spins would be good.

Message
bmcambridge
January 18, 2020
8

Had some issues with a promotion and took some time to solve but they honoured the promotion. I have a negative review in here that I would edit but can’t find out how. After resolving the promotion issue I have no problem with this site.

Promotion took awhile to be honoured but was in the end. Hopefully they have learned from their mistakes and it will be smooth sailing from here. Would be nice if they had a mobile app also.

Message
Daksheshpatel6
January 6, 2020
10

Great!
Nice to play on this platform and really great variety of games.
Easy to verify your account.
Easy to contact them during their service time.
Great for Canadian like etransfer method is available so it’s easy to deposit and withdraw.

Some how I dislike is the pattern of website need to make a very user friendly .
Some how it’s need to have controllers like government officials but, unfortunately they don’t have any that means like independent operators

Message
fb_10156804924100574
November 19, 2019
1

The promotions if they were real, that has yet to be unseen. The use of their site is easy, and probably would be a great place to make wagers, if I didn’t have such a negative first experience I would probably say this is a great casino

That I feel I was lied to about their promotions, their support would email me saying they are taking care of it but still nothing. The promotion was a lie to bring in more customers. They had a promotion that if you wagered $50 they would send you a bottle of whiskey. I did this and since it has been almost two months and still no whiskey. I have multiple emails from their support with excuses and saying they are working on it. But now my emails are going unanswered. They offered a promotion they are not honouring, they will not give me an answer other then they are working on it. I have emails to prove all of this. I would probably stay away from her because of shady promotion tactics like this. If you offer a promotion you should honour it

Message
PowerPlay Casino
November 20, 2019

I am very sorry for the experience you had with PowerPlay. Today we rectified the issue and sent you a bottle of whisky, we have sent one that is more expensive than the standard offer promoted. A Customer Support agent from PowerPlay spoke to you today and explained the problem we had and that we value your custom.

The issue was regarding our suppliers, we thought the orders had been placed but were let down by various different partners, in general, this is very rare but clearly this is our problem and we are working to fix it, in the meantime we have taken down the offer.

Thank you for raising the issue, I hope you enjoy using the site in future.

Monkey_girl
March 27, 2019
10

Really easy to verify your account. Withdrew winnings and received it in my bank in less than 24 hours. Good job Power Play!

Only thing I can say that needs improvement is I would occasionally get kicked out of my game, but that happens on a lot of sites.

Message
PowerPlay Casino
March 27, 2019

Thank you for the review, we're happy you are enjoying the site.

TimMedley
March 20, 2019
10

Cool looking site, welcome bonuses look good and I like the idea of free spins every tuesday.

Need interac in Canada which is not the easiest way to deposit but ok.

Message
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PowerPlay Casino: 100% up to $200, 1st Deposit Bonus

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PowerPlay Casino Complaints

So far not a single complaint has been filed against this online casino.