Play24bet Casino

Item: Play24bet Casino
Rating: 1
Author: Irena D.

Play24bet Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 7 reviews

2.6/10

7 reviews

Complaint Response 11 complaints

3 days avg. 11 complaints

What we like

24 hour withdrawals once processed
They have a live chat facility
Mobile friendly design

What we don’t like

Limited live chat hours 08:00am - 00:00am
Low monthly withdrawal limits

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Play24bet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://play24bet.com/#/casino/recomended

Established

2017

Licences

Curacao Gaming Control Board

Affiliate Program

Play24Bet Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Deposit Methods

Visa, MasterCard, Skrill, Neteller, Payz, Sepa, iDEAL, Flexepin, Paysafecard, PayKasa, Interac, QIWI, Neosurf, Otopay

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Payz, Bank Wire Transfer, Neteller, Skrill, Interac, Flexepin, QIWI, Paysafe Card

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Euros, US dollars, British pounds sterling, Australian dollars, Canadian dollars, Chinese yuan, Danish krone, Hong Kong dollars, Hungarian forints, Icelandic krónur, Indian rupees, Indonesian rupiahs, Israeli new sheqels, Japanese yen, South Korean won, Malaysian ringgits, New Zealand dollars, Norwegian kroner, Philippine pesos, Singapore dollars, South African Rand, Swiss francs, Thai baht

Pending Time

24 hours

Withdrawal Times

E-Wallets 4-7 days
Bank Transfers 7-10 days
Card Payments 8-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Belatra, Betsoft, Booming Games, Endorphina, Gameplay Interactive, Habanero, Play'n GO, SA Gaming, Spinomenal, Tom Horn Gaming, Evolution Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Play24bet Casino is an online casino where members can go to enjoy loads of games. Whether it be video slots, table games or live games players will be able to find them here. Players will also be able to enjoy these games from multiple software providers that include well known brands like Play’n GO and Betsoft. The casino can be reached instantly through a web browser, alternatively players will also be able to use their mobile casino. Play24bet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Israel, Curacao, the United States of America and the United Kingdom. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players will even be able to play at the casino through their mobile devices, thanks to the mobile version of their site. This can be accessed on most mobile devices like smartphones and tablets and is available through a compatible mobile browser.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology. This helps to protect players personal and financial transactions because it ensures data is always encrypted before being sent over the internet.

They also use a random number generator to make sure the games are always kept fair and produce random results.

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using the casinos live chat facility which is open between the hours of 08:00 am - 00:00 am. However, players will also be able to email the casino should they need further assistance and they have an extensive FAQ section too.

Virtual Games

Players will be able to pick from loads of games and to make it easier to choose players can also select their favourite provider from the list available. These include Play’n GO, Betsoft, Habanero and Spinomenal. There is a search engine in the casino lobby as well so players can use this to their advantage which allows them to find any game almost instantly. Titles here include the Reactoonz Slot, Gemix Slot, Stampede Slot, Savannah King Slot and Book of Dead Slot.

There is loads of table games here as well so players can easily find something that matches their game play and budgets. There are variations of blackjack and roulette alongside other popular games of poker.

Those who do enjoy card games can also try some video poker games. Hand variations can differ from game to game and start at 1 hand games right up to 100 hands. Games include Jacks or Better and All American.

The lobby is also home to other exciting games like Virtual Bet and Keno.

Live Casino

Their live casino also boasts lots of games from the likes of Evolution Gaming and SaGaming, These are hosted by real life dealers to create more live casino experience which you can still enjoy from the comfort of your own home. These include games like Live Blackjack and Live Roulette.

Complaints

Read the complaints other players have left for Play24bet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Never credit my deposit to my account

On Saturday, January 23, 2022 I created an account with play24bet and initiated a Bitcoin deposit of 0.00056881 BTC. I received a notification right away that I must make an addition deposit which I did of 0.00024314 BTC.

I received an email confirming my deposit but it was never credited to my account.

I tried initiating contact with the casino via their live chat option but I never received a response on their end.

It has been two days and still nothing.

I am requesting that the casino operator to issue me a full refund and close my account.

Unresolved

Delayed payment of €4,900

I've been playing on play24bet for a while now and never had any problems with withdrawals and if there was an issue I was always kept up today’s with any delays but always had a response and got paid.

For the last 2 weeks I've been told it would receive part of my withdrawal €1500 on Monday and the rest €3400 the following Thursday, this didn’t happen so I contacted chat and they kept saying really sorry this will be paid today....they said that everyday.

I would usually email Andrew my account manager who would usually always respond but hasn’t been, customer support has also not responded and neither have the finance department. I've emailed on various occasions asked on live chat to speak to a manager either on there on by phone as no one is replying and getting back to me as promised.

I’m a loyal player I’m not unfair I just want my winning and not to be ignored. As you can see from the emails abs screenshots I’m just at a loss at what else I can do before going down the legal route?

Unresolved

€4,900

Withdrawal not being processed

I have spent over 10,000 euros on this site. Have winnings of 8,000 euros pending since the 21st of January 2021. Finance and Support will not respond to my email requests. The live chat ‘manager’ says they have no access and to ‘please be patient!’ I believe from now reading other reviews this was a massive mistake on my part and they won’t pay out any winnings. Please help even if to stop them from doing this to anybody else

Unresolved

€8,000

Issues With Withdrawal

Good evening, I am writing to yourselves to see if you can help with an on going problem I have had for the last 6-8 weeks with the casino Play24bet. I have been waiting for a withdrawal from them for nearly 6 weeks now and I have no idea how else I can obtain my funds I am owed. I have spoke to their online chat host "Amanda"probably twice a week for duration of the 6 weeks to be told to be "patient" - I have also been told to email their support team which I have numerous times but as expected no response. It states online that the withdrawal can take up to 10 working days (which I have waited a lot longer). I have kept a record of all transactions / conversations and communication I have made with the casino. The withdrawal online has been on the same status "the withdrawal request has been received and is pending processing " - its been like this for over a month. I am currently waiting for £8533.54 (which keeps going up and down due to the Euro and them taking so long). Please can you advise on what I can do to get my funds. I have attached a few screen shots of the same conversation I keep having with the casino. I am at my witts end. Thank you

Unresolved

£8,534

Late withdrawal and no reply

I have been asking live chat for the last 10 days when my winnings would be payed chat says they send emails to support also ive sent nearly 7 emails aswell and no reply and live chat never wants to help or tells me it will be a few day 4 days later still nothing they owe me 800 euros in winnings and no matter how many times I ask live chat the say it will be a few days or they have sent a email to support and they never seam to have any answers parts from it will be a few days or for me to contact them and I never get a rrply

Unresolved

€800

Casino not honoring my self exclusion

I have requested so many times for the casino to. Self exclude me but they are not responding and live chat if you finally get through to them that is they say to write a email to close acc I am a compulsive gambler and this is very risky for me I must have sent atleast 3 emails for. Me to be excluded due to having gambling issues since then have kept depositing with them and losing please I request from when I sent the first email. Of exclusion to have all my deposits refunded thanks but most importantly to close my account permanently.
I did receive a email stating they excluded me but it was still open to login and deposit and losses money
Since then emailed them. But no luck.
I will. Also attach email. From then stating account closed.
I will attach screen shots of emails.

Unresolved

€30

Unpaid Withdrawal

I have now been waiting for a withdrawal for over 1 month. I submitted a withdrawal on the 3rd June which was accepted around a week later, I have also submitted all my bank details required to process this withdrawal. When ever I have contacted the live chat they have simply said to wait a few days but after over a month of waiting i don't believe this money will be paid. There is no valid reason to have to wait this long for a withdrawal and I have never experienced this at any other online casino. Hopefully this issue can be resolved quickly and my withdrawal honoured.

Unresolved

€1,100

Failed to act accordingly on my account closure request

I joined this casino at the beginning of March. On the 8th March I decided to cancel my account as I believed I was betting too much. In live chat they advised to send a request via email, which is what I did. I sent an email to support@play24bet.com (copy of email attached) asking for my account to be closed. Based on the Responsible Gambling policy my account should have been closed from that point and yet I didn’t receive a response and my account was left open.

As my account was not blocked, I then deposited a further €589.

Point 14 of the casinos Ts&Cs states to cancel the account state “close my account” in an email, which is what I did (copy of T’s &Cs attached), however, as mentioned my account was not closed.

The casino has now blocked me from accessing my account (as of 3rd April) for asking too many times where my withdrawal was (it arrived two weeks late). I can’t access my deposits on my account and so I have attached Copies of my bank statements showing the deposits to the casino made from 9th March - 23rd March attached.

Because of the above breaches in Ts&Cs I asked the casino if they would refund me the deposits I made after I asked for my account to be closed, minus my withdrawal amount, which would be €449 (€589-€140). To date I have not received a response. Copy of Emails attached from 7th and 8th April.

Please can you help

Unresolved

€449

Still no funds 292 euro

My account was verified, all documents accepted, made my withdrawal 16 days ago, it was accepted & I was just to wait on my funds. I still have no funds, it says on the site that the funds are transferred too, and when i speak too chat they says the banks are late. how can i trust that when nothing shows up?

Unresolved

€292

Self exclusion refunds

Hi there I hadAn account with this casino which after a while I realised that I was starting to struggle with gambling problem.

I then went onto the website and found something called self exclusion and the Ecogra which also explain on play24bet sites, i contacted customer support on online chat on 15/01/20 explained serious gambling problem (to which they tried offering free bets) then agreed email them and they will definitely self exclude me straight away as per it says once you are so excluded you cannot reopen your account (copy of email attached)

I then assumed all is okay and all I’ve been self excluded however I went back onto the website on the 27th of February and I could still login and thereforeWent on To lose several more thousand pounds. I then went back onto the online chat and spoke to Xander as per attached and Asked why on earth the account had not been permanently close as per their self exclusion option Xander did not have much answer to this, I told him that I have a gambling problem on the online chat (as attached) as I did on the 15th of January , Later on in the chat he informed me that he would email the team to make sure the self exclusion was processed as I had originally emailed it over on the 15th of January 2020. I then tried to logon a few days later on which the account with showing as blocked and I could then no longer login which was great.

I then went on to the online chat on the 24th of February and asked them is it account closed permanently or am I able to reopen it, I was told yes of course it can be reopened no problem at all and no questions were asked, unfortunately as I am an addict with a gambling problem I went on to lose about £6000 in one evening.

I then made a complaint about this and felt under the Circumstances I at least Should get the £6000 back not even including the original few thousand I lost on the basis that is never processed the self exclusion in the first place but surely once it was in place and then they we opened it I should be entitled to that 6000 back due to the breach.

I got no reply for a while however somebody called Lola reply to me once They knew I was going to ask gamblers and she said she would look into the case. I then received an email from her as attached confirming the refund will be processed this week so again I completely thought they agreed To refund as their clear error and breach was the sole reason for me losing his money. I then got an email from her again a few minutes later saying they’re not going to do it just yet they will come back to me within a week that was 2.5 weeks ago and I’ve sent them atleast 10 chaser emails and now they just ignore me and have never replied since. It’s been a month since complained and received no proper response
I wondered ask gamblers you able to help me?

Unresolved

£6,000

Play24bet Casino Complaint Stats

Resolved 1 / 11

Avg. Amount $3,445

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

2.6/10 ● 7 reviews

Top reviews from our players

Cdawg

5 years ago

1/10

Nothing is good about the website it doesn’t work on IOS and the withdrawal process and customer service is non existent. Stay away from the website if you want to see any kind of money back.

Asked to self exclude after first deposit as I’m a problem gambler and soon realised how bad the website was anyway especially the withdrawal process. It takes 10 days for them even to look at it and I knew this would cause me issues down the line hence why asking to self exclude. I must if spoken to the live chat agent 4 times and sent two emails. They ignored my first self exclusion request and funnily enough after losing quite a bit of money they eventually replied a week later saying sorry it went into our spam folder! I Have proof of email and taking this further. Joke of a website not just for customer support but fact they encourage problem gambling by ignoring emails and how slow the withdrawal process is!

Gazwoodz

5 years ago

1/10

Poor customer service, support never reply to ur emails. Been nearly 10 days and my withdrawal as still not been processed. Stay clear of this site they are fast enough to take the money but won't payout hoping you spend ur winnings that stays in ur account until it gets processed and that's if it ever does there. Nothing but a rip off

Purdster79

6 years ago

4/10

My initial experience of the casino was good, but that did not last long. The customer service agents on live chat were very good. Games were very good and varied. Site was easily to get around.

Quite a bit. They never respond to emails. I asked for my account to be closed on 8th March via email following their Ts&Cs and no one actioned this or even responded to my email.
Extremely slow withdrawal processes. Withdrawal arrived 2 weeks late. Had to chase a number of times to find out why it was late and was told three different reasons why. The accounts department blocked my account as they said I wan not understanding or their resource situation as I was messaging them too much to find out why I was being told conflicting information.

They sent my personal details out via email to other customers, breaching GDPR laws.

They don’t deal with complaints. I raised complaints directly with the casino via email and they did not even respond. I raised complaints with two external companies, one being Ask Gamblers about the above issues and again they did not have the decency to respond Let alone deal with the complaint.

Extremely poor casino

Playerz

6 years ago

1/10

A while ago created an account , but never player here. So I received an promotion emails and because I did not wanted to receive them I unsubscribed, at least I thought so.
Because I kept receiving emails I contacted live chat, and they would fix it. Well guess what, I kept receiving emails. So I sent them like a dozen emails and contacted live chat that they had to stop sending me emails. Till today I keep receiving emails. I will never play here.

Hello, we are really sorry to hear this. Can you send us your email or send an email to [email protected] with the subject "Ask Gamblers - Unsubscribe Me" so we can make sure to exclude you from the database. Thanks in advance! Play24Bet team

Play24bet Casino 6 years ago

Gabby73

6 years ago

1/10

Chat is available and quick response. Did not play on the website so nothing to say about it. Looks like they have enough games. Dont know what to say more positive

You cannot set a deposit limit. I wanted to close my account because of that and my gambling problem and in the chat they told me I only can do that by email. Then they keep pushing me to make a deposit before canceling my account because they has great bonusses and I had to try the casino. Very bad of them, knowing the person has gamling issues.

Dear Gabby, thank you for bringing this out to our attention! We can assure you that we are taking Self Exclusion- Game Stop very very seriously and we have taken all of the actions for this case not to repeat itself.

Play24bet Casino 6 years ago

Inactive user

6 years ago

1/10

Nice site layout and quick verification. Some half decent games too. The site is not glitchy and it runs fairly smoothly. Half decent first deposit bonus.

Where to begin... When I played on mobile, every half hour or so the site would kick me off and I'd have to log in again.
Not many games work in the UK.
Worst of all, I asked on live chat to self exclude and their rep Xander told me not to be so rash and that he'd add some money to my account tomorrow so I should keep playing! I have emailed AskGamblers to try and get these pirates blacklisted.

Dear, thank you for the feedback. Regarding the mobile log out issue this is addressed to our tech team and the issue was already resolved. As for the live chat exclusion issue, the agent’s actions were only to improve the experience of our casino and we apologize if you felt it was an inappropriate action.

Play24bet Casino 6 years ago

borji

6 years ago

9/10

This site is exceptionaly good. Very fast verification and withdrawal. Many deposit and payout options. Recommended (y) Friendly chat always there to help. Bonuses are ok too.