Pistolo Casino

I am submitting this complaint because Pistolo Casino has been withholding two of my legitimate withdrawal requests without providing a valid explanation or any realistic timeframe for payment.

The first withdrawal is for **200,000 HUF**, requested to my **bank card**.

The second withdrawal is for **180,000 HUF**, requested to my **Revolut account**.

KYC ok, bonus not used.

I was only able to submit the second withdrawal after repeated attempts because the casino's website continuously displayed an error message and automatically returned the funds to my casino balance instead of processing the withdrawal. After several failed attempts, the withdrawal request was finally accepted.

Since then, both withdrawals have remained pending and blocked.

I have contacted **[[email protected]](mailto:[email protected])** several times regarding this issue. Unfortunately, I have only received generic template responses stating that they are "working on the issue," that there is a "technical problem," or similar explanations. None of these responses provided any concrete information, estimated resolution time, or actual progress.

I have also contacted the live chat support on multiple occasions. Instead of providing assistance, the agents repeatedly avoided answering my questions directly and continued to offer excuses without resolving the issue.

I have fully cooperated with the casino, and I believe these withdrawal requests are legitimate. The prolonged delay, lack of transparent communication, and repeated generic responses have left me with no choice but to seek assistance through AskGamblers.

I respectfully request that AskGamblers contact Pistolo Casino and help ensure that my legitimate withdrawals are processed without any further unnecessary delay.

Hi,

I am writing a complaint regarding my withdrawal, which I made on 11.5.2026.

Today, it is 22.5.2026, and I still haven't received any news.

They are always saying it could be processed every day and that I need to stay patient.

I would just kindly ask you if you could check the situation with them and help me

Thank you

This is a message for pistolo.

The payment is delayed from 12/3/2036.

In the terms of use it takes maximum 3 day's to pay the customer. On my account, i used the live chat, but it's every time the same answer" we are working on it.

They do it every time again but there changes nothing. For me they cheat the customers every time again and again

Hello,

this complaint is to advise of Pistolo Casino's locking me out of my account as of Feb 6th, 2026 and withholding my funds.

Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

The first email was Feb 6, 2026 with my pistolo vip host, he asked for a screenshot of the error when logging in, then another customer service rep answered on Feb 11, 2026 and said he changed my password and it should be ok.

It was not, I am still logged out. I told them this.

Feb 12, 2026 i get an email from Ethan VIP Management team saying that my account is under review. Ive sent multiple follow up emails and have not heard back from them.

At this point, I can only assume that my money is being stolen by Pistolo after theyve already taken $8000 from me, fairly, I lost it playing. But this $1132 is mine and I dont deserve this treatment.

I am writing to file a formal complaint regarding a withdrawal request that has been pending since January 9th, 2026.

​On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

​For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

​I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

​I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >