Pistolo Casino

This is a message for pistolo.

The payment is delayed from 12/3/2036.

In the terms of use it takes maximum 3 day's to pay the customer. On my account, i used the live chat, but it's every time the same answer" we are working on it.

They do it every time again but there changes nothing. For me they cheat the customers every time again and again

Hello,

this complaint is to advise of Pistolo Casino's locking me out of my account as of Feb 6th, 2026 and withholding my funds.

Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

The first email was Feb 6, 2026 with my pistolo vip host, he asked for a screenshot of the error when logging in, then another customer service rep answered on Feb 11, 2026 and said he changed my password and it should be ok.

It was not, I am still logged out. I told them this.

Feb 12, 2026 i get an email from Ethan VIP Management team saying that my account is under review. Ive sent multiple follow up emails and have not heard back from them.

At this point, I can only assume that my money is being stolen by Pistolo after theyve already taken $8000 from me, fairly, I lost it playing. But this $1132 is mine and I dont deserve this treatment.

I am writing to file a formal complaint regarding a withdrawal request that has been pending since January 9th, 2026.

​On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

​For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

​I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

​I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

It's been 10 days, and the casino still doesn't want to pay me my winnings.

They paid me about 3 winnings within 3 days, as they say on the website, but they don't want to pay me this last one and I've already written to support several times, and it's still the same. "Wait, your money is safe."

I would like to see the money in my account, and I'm starting to run out of patience. No one has asked me for any verification yet, and all withdrawals have been successful. I don't know what the problem is at the moment.

Thanks in advance for your help.

Complaint about Delayed Withdrawal

Dear Support Team,

I am writing to express my concern and disappointment regarding the current situation with my withdrawal request. I have been waiting for my withdrawal for over one month now, and I still have not received any clear update or confirmation about when I can expect my funds. This delay is very frustrating because I have always enjoyed playing on your casino platform and have had positive experiences in the past.

In September, I successfully completed two withdrawals without any problems, and everything went smoothly. Because of that, I trusted your casino and decided to continue playing and depositing more money. However, when I recently tried to withdraw again, the process became unexpectedly complicated. I attempted to withdraw both through my credit card and my bank account, but neither of them worked. Now, my withdrawal option seems to be completely blocked, and I honestly do not understand why.

I have contacted support a few times, but I have not received a clear explanation or any real assistance. I would really appreciate if someone could check my account and help me resolve this issue as soon as possible. I am not trying to break any rules; I simply want to access my legitimate winnings. I believe in fair play and transparency, and I expect the same from the casino.

Please investigate why my withdrawals are being delayed or blocked. I have provided all necessary verification documents and followed every instruction. I hope this issue can be solved quickly so I can continue enjoying your games with confidence. Thank you for your attention and understanding.

Sincerely,

Tomas

I have two withdrawals that have not been paid yet.

After two weeks of communication with the casino, the answer is “dont worry”.

Yesterday, they blocked withdrawals, but they still have not answered why.

Attached are screenshots.

I asked if they needed some information to prove my identity, but the question is still without an answer.

I texted them via live chat and email.

I hope you resolved this problem.

Thank you.

Have a nice day.