Pamper Casino Complaints

I finished a $100 no deposit free chip on 16 november 2016 and made a ticket to withdraw some money(following instructions from live chat) and on same day i got email from them with ticket details,so i waited for some time and i contacted live chat but most of the time they didnt response and when they did they told me to contact support,.I send email to suport on 18.3.2017 with all detail and this was there response "Thank you I will be sending this to the accounting department s they only work on weekdays during business hours.".That was the last time i heard from them and we are now in june,over 6 month since i made a ticket to withdraw money.Thanks

Hello my name is B.shire and I ask Askgamblers team for a support I have two months a disembarkation ticket opened at casinos pamper the still immerses have not been worked around 7600, - which I have won without a bonus pure of a deposit of 200, - with Bitcoin then I had luck and I 7600 Then on 16 december 2016 I applied for a disbursement and I sent everything documents necessary for the disbursement then I would be confirmed that the payment request is edited by Jane Davic, and since that I got no answer more I will ignore no answer to my E -mail nothing at all I ask you to contact me the casino management and help me that I finally get my money Best Regards B.Shirren!

I cleared a $100 no deposit free chip on the Site on the 8th of December 2016, I also opened a ticket to withdraw the same day. On the 10th of January I finally get a response from their accounting department (it's very hard to get information from these guys), here is the email I received and my response: Dear Bradley, Unfortunately we cannot send you the money through Money Gram because the minimum amount is higher then what you are eligible for. In this case we recommend you to use a BITCOIN , we can send you the money the same day and totally free. Please let us know as soon as possible in order to process your request. Don't hesitate to contact us back if you have any further inquiries. Best Regards. Accounting Department. My reply to Jenifer's email:: Jan 11 Hi Jennifer, Please send the bitcoin to this address:. < Bitcoin address removed > Thanks for getting back to me about this issue. Regards, Bradley Every time I do get hold of the accounting department via phone or Live chat, they are telling me I must just wait. I feel as though I am being given the run-around and am never going to get my funds unless I escalate the case on a 3rd party forum.

Hello, together, sorry first for my english. Now I wait since over 14 months for the payment of my real amount from $ 3,190.71. I had opened the first ticket in the 9/22/2015 #YQG-876-48484. All desired document and conditions were fulfilled. I have communicated several times and about several months with the live chat and have asked for the reasons of the payment delay. Also by email I have written up the accountancy and the management several times. The answer was always with too much work and I should give myself no troubles. see here: Jen- P Support Agent Good Jen- P Hello B. How may I help you? B. hello have you news for me? Jen- P no , no yet B. why? can you tell the problem? Jen- P I don't have access there is not a problems a just delays we have a lot of customer with the issue delays we have to wait B. 4:18 pm sorry, i'm waiting soo loong 4:19 pmthis is no reasen Jen- P i know they are working on your request ' you need to wait B. how long?聽Read Jen- P I don't know soon date 29.07.2016 Then in the 6/8/2016 the nice Mrs. Angel of the live chat informed me after consultation with the accountancy Mr. Steve Woods that I get the payment that very same day, so in the 6/8/2016. Shortly after Mr. Steve Woods writes an email to me: Hello, I am looking into your account and want to make sure that we get you the best service on any payout you might want. I know there is some confusion in terms of taking a bonus and then cancelling it. I want to make sure you get the maximum amount of payout possible. Please allow me a little more time to get your account straightened out. In the mean time I need you to send in a copy of your ID and a copy of a utility bill. The process with the verification was concluded at least one year before. And I had transmitted all documents several times. After I contacted pressure on the Pamper casino raised and other several times the Support, the Pamper management in the 10/21/2016 wrote an email. In it the Manangemt refuses the payment with the grounds that I have taken up a bonus. However, this is right generally. I have not claimed a bonus at no time. Only one other excuse is to be refused around the payment, how the whole time. Moreover, one can infer from the Hardcopy that it concerns real amount and a bonus was not taken up. The new management of Pamper Casino must prove that it is serious and my amount pay.

Ticket was first submitted in request of payment on September 5th for $650, I received Immediate automated reply. This is my first withdraw from Pamper, as such I submitted the requested documents with my ticket. Their conditions suggested a wait of 10-14 days for verification. On the 23rd September I requested an update. On the 24th September I received first a response telling me my ticket was being reviewed, then on the same day another message to tell me that they were ready to process payment and I could choose between money gram or western union, I would receive payment in $300 amounts each with a $50 fee. (my request was to be payed by neteller, one of the available options when I filled out my ticket). On the same day (24/9) I replied that I would prefer neteller, but if it was unavailable I would accept western union, and gave my bank details to process the payment(s). On the 6th of October I received a message telling me Neteller would be unavailable for about 2 weeks, and offering me withdrawal with upaywallet. On the 8th of October I replied that I did not want to open an account with Upaycard, and that at this stage I would wait the approximately 2 weeks for Neteller (I realise this may have been a mistake) On the 28th of October I requested an update Having not had a response on the 8th of November I requested an update via email On the 8th of November I received an exact copy of the message received more than one month ago (6/10) neteller will be available in about 2 weeks etc.. On the 9th of November I replied that the copied message has not reassured me, and informed them that I would allow one week to make me feel confident that they would be resolving my case, at that time I would seek help to recover my funds. 18th November, no response, complaint made with Askgamblers At this stage I believe that I have been very patient and polite with all my correspondence, but now after 10 weeks I have very little confidence that my case will be resolved without help. Geoff.

I already made the complaint, but it was rejected. Support of a casino does not react to my messages. To me the message came to email that pamper casino accepts to the deposit bitcoin. I made the deposit 0.155823 btc. Money was not enlisted into my account. After that I decided to read feedbacks about this casino, feedbacks were awful, people write that the casino does not pay money. I wrote to support, but I was not answered. I created the complaint at you to askgamblers but it was removed. I in an otchaniye, I do not know what should I do. I just want to return the money.

Deposited $20.87 to pamper via Bitcoin and haven't been credited. This happened once before and took 4 days of going back and forth to get my money (so I guess I should've known) but this time support is unresponsive and today live chat actually closed the chat while I was describing my issue and I haven't been able to connect again!!

Hello, according to the Pamper FAQ’s “Due to verification process for your security and ours, first time withdrawal request can take up to 10-14 business days to be processed. For any further withdrawals, they are usually processed within 24 – 72.” Also, on the Pamper site, “Deposits and Withdrawals” page the banking methods are listed as follows: Visa/Mastercard (Instant), entropay (Instant) and Money Transfer (0-3 days). I made Steve Wood(s) aware of this and he said that it was for deposits only and that he would have the site updated (I have an email from him). I decided to try Pamper Casino. I used a bonus and met the play through requirements. I contacted the Chat Line and was advised that I met all of the play through and that I could either continue wagering or since I was eligible, I could request a withdrawal. I did request a withdrawal on 4/17/16 (QPE-312-72226). I received an automated response, on the same date, confirming the receipt of my ticket. And was informed that one of the agents would get back with me as soon as possible. I was also notified in the same email that I could check on the status of that same ticket by contacting the following link: http://support.pampercasino.eu/Tickets/Ticket/View/QPE-312-72226. When I had selected that link, I received an error message that the link was not valid. I contacted the Live Chat line to make them aware of this. I had also completed all of the corresponding information from Pamper for eligibility of my withdrawal and received a response indicating the following: Your request has been received. We have received your request and will get back to you with further details shortly. You can login to the support center or check your mailbox for further updates. Overall, since 4/17/16 I have been going back and forth via Live Chat lines and emails with Pamper about receiving my Withdrawal. Also, I received an email from AC Casino providing me with a different Ticket ID while addressing my initial Withdrawal (LUL-322-45295). I received yet another Ticket ID from AC Casino (MGP-480-78668) regarding the same matter. Please note that I ONLY submitted 1 Ticket (QPE-312-72226). All of my correspondence since has been via the Live Chat line and emails. I asked why I was being given so many ticket numbers and no one could answer me. I have been dealing with someone named "Steve" who has been beyond RUDE and condescending to me. Also, Steve had replied to me in an email dated 5/13/16 - "There might be a delay in making a payment to you on the first round as we have a number of real depositing players who have priority when paying. You will receive payment, but only after depositing players are paid in the queue first." In a different email to me from Steve, one the same date 5/13/16, Steve replied, "As we have other clients already ahead of you in the queue, I would expect you would receive your first payment towards the end of next week. I will be in touch with you next week to let you know when the first payment is sent.".... Please note that it is 8 days later (5/21/16) and I have not heard back from Steve. I had also sent Steve an email yesterday (5/20/16) requesting an update and he has not replied to that either. I have gone onto the Live Chat line over a dozen times, to no avail. I have chatted with Jen- P, Victor S, Tiffany and Steve (just to name a few). No one seems to know anything and each (except for Steve) have promised to make their supervisor aware of my frustrations. I have also received email from a Steve Wood and also Steve Woods of Pamper Casino and I find this quite strange. I have copies of ALL of the Live Chats as well as ALL of the emails from Pamper, AC Casino and Steve. I have tried numerous times to reach out to them, to no avail. I have also contacted my attorney and was advised to make a formal complaint such as this in hopes of resolving the matter, to try and avoid contacting the United Kingdom Gambling Commission, etc. Can you please respond to me as promptly as possible? My initial quest was to try out Pamper Casino and if I enjoyed it, I had planned on making some deposits (as I have at several other Casinos). But now I am concerned that they do not care for their customers and have absolutely no empathy and extremely poor customer service. I have been waiting since 4/17/16 to receive my withdrawal. Lastly, this is one of the last emails from Steve (after he told me that after I am paid, I am no longer to play on the site): From: Steve Woods To: chrralph Sent: Fri, May 13, 2016 9:31 pm Subject: Re: Payout Request Look, I am not sure why you have added so many people to the email list. I am the only one who can help you. I am the boss so no need to send multiple emails to other departments. At no point did i mention affiliates.. an affiliate is what you came through to enjoy your free chip. Secondly, I will pay you when we have the space in our queues to pay you. I will not give you any kind of pay dates and your demands do not work on my end. We give free chips as a way for players to come try out our software. So I hope you have fun taking your non depositing accounts to any other place. I apologize for the long rant and will be more than happy to attach all of the emails and chats between Pamper Casino, AC Casino and Live Chats. Sincerely, Charlene

Hi, One month ago, I made a withdrawal request for 250$. My withdrawal is still pending and this is not my first withdrawal. I wrote to them on April 26 and may 4 , but I did not get an answer. What can I do ?

Is 50 days I earned $ 500 a Codico where did rellover, I asked my documentation in which I sent more than 40 days, did not get any answer from the casino, if you want to talk to me in chat ignore me always total lack of respect the clientes.ai this chat support they give utter nonsense

they doesnt response , at more than 5 months that they doesnt update my e-mail . I request a withdrawal at 10 months for my neteller account , I request a 999.75 . I send all documents and send by pamper casino . than receib a e-mail that the withdrawal request was approved ,they will send the withdrawal request for processor and soon as they will receib a positive response for the prcessor neteller , they should send a e-mail saying that the withdrawal was made ,they send me a e-mail 3 months after the request withdrawal saying that the neteller processor are with a delays , after that every month I send a e-mail for pamper casino and they never response . So Im waiting for the withdrawal since 20-5-2015 , So I am waiting at 10 months for a withdrawal , more 2 months , its 1 year waiting for a withdrawal . in the support help in pamper casino , the agent say every month : you will receib your withdrawal , please wait , the sistem are having delays , every months its all the same Its unfair this situation , I think they must be a mistake in somewhere with my details from the accounting deppartment in pamper casino .

Dear Ladies and Gentleman, I want to describe how i have been treated by the Pamper Casino Support until today. I played a 500$ no deposit bonus, made the playthrough and wanted to cash out. i had about 443$ at that time and uploaded my documents. That happened on 30th of September. Six days later I was then informed that i didnt met the requirements because it is a so called sticky bonus. So i played on and made it up to 993$. The max cashout of the bonus is 250$ which is fine with me. I asked (on 6th of October) if everything is fine now and recieved this answear 2 days later: "Dear Renate , Thank you for contacting us. Our records indicate we have received a copy of your ID, however In order to proceed with the withdrawal, please scan and upload a valid proof of address, this must be a recent copy of a utility bill or bank statement showing your name, physical address and date no older than 90 days. The one you provided is from 2014 Should you have any questions, please let us know." The bill i provided was for the year 2014, but dated of August 2015. So everything should have been fine. I described that fakt to the casino at the 15th of october. On the 06th of Novemner i recieved this answear: "Dear Renate , Before we can review your withdrawal request, please scan and upload a copy of your government issued photo ID (driver's license or passport) to this ticket along with a proof of address, this can be an utility bill or bank statement showing your physical address. Thank you for your understanding" I was confused. Above, as allready mentioned, they confirmed the recieving of my ID at least and now they wanted it again? I thought ok, doesnt matter and tried to load up better quality pictures but the on site system didnt accept the bigger files. That was why i sent them by email on the 10th of November with the following message again: "I send you my data through your email [email protected]. PLEASE NOTE that my utility bill is in fact from 14.08.2015, it is for the time period of 01.06.2014 to 31.12.2014. In germany we recieve them like that PLEASE NOTE! Kindly regards Renate" The files were attached to the ticked and since then i have not recieved any answear to my ticket through the so called withdraw service. I chatted mor then 20 times with two or three different live support agents since then, each of them telling me that they would send an email to the withdraw departement every single time. I was delayed, told to wait and wait and wait on and on and on. This weeks monday, on the 4th of January, I told an agent that this is an unacceptable behavior. He was in fact ver very sorry (just like they have allways been) and told me that he would write again and that my case would be sent to a manager and that there will be an answear till the end of the week. Now its allready Sunday and i again recieved nothing. I dont know what i can do anymore. One side is not answearing and the other departement claims to have nothing to do with it and tells me to wait. Answear time one to three days? No, not at all. I am waiting now on from the 10th of November for any reply from the withdtawal departement and didnt get a single word up till now. Not through the ticked system nor through an email. I feel like beeing kept at bay so i might just give up one day. I think this is an unacceptable way treat another person. I seariously hope that there will be a conclusion to this. Kindly regards Renate

have been trying to make a withdrawal for weeks, submitting tickets and sending mails... i get no answer... when i try to ask in the live chat i get told i will be contacted by the accounting department, but that is not happening... when i ask again about the withdrawal in the live chat i get no answer or the chat gets discconected... i tried to call the phon number on their website, but the number is not working or gets dissconected :( im really frustrated that i cant even get to talk to anybody!

I had a bonus for Betsoft sitting in Pamper Casino for quite awhile. I finally used it and went through the playthrough. It stated I was using real money at that point and I had left the bonus section and was routed to the real money section. I won $615. I asked for a withdrawal for it. They wanted documentation which I scanned and sent them. It has been a good month and still no payment. I tried calling and was told it was being handled. Nothing. I tried email and only got back a standard letter saying I'll be contacted, yet I'm not contacted. Not by phone or email. That amount has been sitting in my balance for quite some time. I'd like to know what's up with this?

Ladies and Gentlemen, PAMPER casino ignoring me ! I sent all the necessary documents and , of course, demanded payment ... because there is no answer , I turned on the live support where I ignored blocked. There is no answer to their support. I do not know why but the casino operates ? On the invoice I have 500 USD , and waiting for any response .

On the 11th June, after wagering tottaly a bónus I redeemed, I won $735,38, which I requested to withdraw. On the 29th June, the casino declined my request by not wagering the bónus. After I told them they were cinfusing 2 bónus, they reaccept the request and ask for documents which I sent immediately.. Since then, in spite of some insisting emails from me, they didn't tell me anything more and it's gone more than 1 month. I hope you can help me, at least asking them about my situation. Best compliments Rui Sottomayor

I have not received any withdrawal or replies/contact from pamper casino since 5th of March 2015. The last ticket they replied to said (see below): ------------------------------------------------- " ...Thank you for contacting us. We're pleased to inform you that your account has been validated for withdrawals. We will now submit your request for $4,021.00 via Neteller to our processor. Please keep in mind that all cashouts required to be approved by our processor. As soon as they confirm the approval we will contact you with the details We truly appreciate your patience and understanding. **This ticket will now be closed please open a new ticket for any future withdrawal request...." ------------------------- The main reason(s) I waited this long to complain is because I have been told that they can take quite a long time to pay, eg upto 55 business days, it has been a lot longer than that now. Thank you in advance for your time

Hi, on June 14, 2015 I won $1,387.00 on Pamper Casino after completing my playthrough requirements and submitted a withdrawal request along with all necessary documents and information. This is also not the first time I have been processed by the casino for withdrawals so there should be no need for any extra delays. I have not heard anything yet. I understand that it has not been that long but I have had and seen many slow payment problems with them before and I know from past experience that I will probably get a much quicker response from their representative on here than if I was to try going through other channels. Plus their own support site states the following:
"I understand that accounting is open from Monday - Friday 10 AM - 5 PM EDT and I will hear back within 1-3 business days regarding my withdrawal request."
It is now past the casino's own time limit of 1-3 business days for getting a response. I simply want to get this situation resolved and get my withdrawal as quickly as possible and avoid any unnecessary or unpleasant delays.
As always, thank you AskGamblers and to the Pamper Casino representative that monitors these complaints for any help you provide in making this a quick and efficient process.

Dear helper, i am writing to seek a help from you. i deposit $30 dollars with bonus around 3000% at pamper casino. " n email of conriemtion of pamper casino: long mi, your longminguyen-3905 bonus is now ready [email protected] To ***************@yahoo.com.au 27 Jan 2014 Hi long mi, Thank you for claiming the longminguyen-3905 bonus at Pamper Casino. $1,171.50 has been credited to your bonus account and is now available to be played on any of the games shown under the "bonuses" tab in the casino lobby. Please note that the games in all the rest of the tabs work for real money play only which does not count towards wagering requirements. Your longminguyen-3905 bonus has a 80x wagering requirement. Thus, your total wagering requirements are $93,720.00. This means that you must place $93,720.00 in wagers in order to release the bonus funds into your real-money account. Once you meet the wagering requirements, a notification will display on-screen and the amount of potentially cashable funds* will be transferred automatically to your real-money account. You can monitor your progress at any time by looking at the balances area in the site header. A Rollover bar will show your progress as well as the percentage you've achieved so far. You can hover your mouse cursor over this bar to see a more detailed explanation As always, feel free to contact us with any questions. Enjoy! Pamper Support Squad I met wager, and i did submit a withdrawal, and i verified my documents fully,then they emailed me: "Pamper Casino - Accounting To ***************@yahoo.com.au 18 Jul 2014 Dear Long Mi Our processor has confirmed the refunds back to your card ending on 2176. Please check your records and let us know once you find the refunded charges so we can continue processing the rest of the funds via Neteller or Skrill Have a good day " i checked my bank, they cashed back to my bank my deposited money. all i have waitedd for is my wining from them, they email me: "Pamper Casino - Accounting To ***************@yahoo.com.au 26 Jul 2014 Dear Long mi, Thank you for contacting us. We're pleased to inform you that your withdrawal request for $ 1012 via neteller has already been pre-approved and has been forwarded to processing. We truly appreciate your patience and understanding." but i waited and waited, no money coming, then i wrote more email, then they sent me an email : "pamper Casino - Accounting To ***************@yahoo.com.au 9 Aug 2014 Dear Long mi Your account has been validated for payouts, and your request his processing, we will contact you back with the details as soon as possible. Thank you ' could you check dates they sent emails to me and help me to explain my case to them. i actually like to contact them directly but i cannot. best regards, long ***************

I played through a bonus and they accepted my withdrawal I was expecting $1300 but have only received about $450 by way of about 9 deposit refunds to two cards I used I had asked for the money by way of bank wire transfer with a 1 to 2 week timescale. This was nearly 5 weeks ago. 10 days ago they promised an update from their "processors" but they have gone very quiet since. I thought I would seek your assistance before reporting them as operating an on-line fraud. They do claim to have premises in London.

I requested $1,000 withdrawal on Feb 2, 2015, and the withdrawal was approved on March 17, 2015. No one has contacted me as to when I can pick up payment at Western Union office at A&P Store in Shrub Oak, NY USA. I have written their accounting department 9 times, and called their support phone number 9 times. Every time I call, they say it was sent to their processing department, and I will be notified by email about payment. Never received any communication for past 3 weeks since withdrawal was approved. PLEASE HELP to get them to pay withdrawal. Below is the text I received on March 18th from PAMPER CASINO: Thank you! Thank you! *************** Dear Anthony , Thank you for contacting us. We're pleased to inform you that your account has been validated for withdrawals. We will now submit your request for $ 1000 to our processor. Please keep in mind that all first time cashouts require the approval from the processor, we will update you as soon as we have their confirmation We truly appreciate your patience and understanding. -- All our bonus terms and conditions are available at : http://games.pampercasino.com/html/terms.php All accounting related tickets MUST be created at http://support.pampercasino.eu/ Once the initial ticket is created, you can continue further correspondence by replying to accounting emails. The only way to reach Accounting is via the Trouble ticket system. Accounting is not accessible via live chat. If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at : http://support.pampercasino.eu/index.php?/Base/UserLostPassword/Index Please remember that the support site username/password is different from your casino password due to security reasons. Accounting Department http://www.pampercasino.com Ticket Details -------------------------------------------------------------------------------- Ticket ID: VFF-686-41584 Department: Accounting Type: Issue Status: Open Priority: Default Support Center: http://support.pampercasino.eu Thank you! ****************

i registered on pamper casino my username is bigmanstjames. i played a bonus on there and won after several hours of rigorous spinning on the betsoft software finally i went to press withdrawal and obviously start the verification/withdrawal process but they keep delaying the process after ive submitted documents etc ive even tried to call them but theyre constantly off the hook it seems. the amount is $400 and it would be nice to get it. thanks for listening and hope to hear from you soon.

I wanted to withdraw my bonus amount since I had reached 100% of playthrough requirement. I wrote them more than a month ago, and they did not reply to me at all. The live support always says that they do not know anything about the accountancy part. I do not know who to write to anymore.

Have now been waiting for my winnings from this casino for over four weeks. I was initially contacted by them to provide documents to confirm my account so that payment could be made. All documents were provided. Since then they have ignored numerous requests asking why payment to my account has not been made,