Payment delayed for over a month

I finished a $100 no deposit free chip on 16 november 2016 and made a ticket to withdraw some money(following instructions from live chat) and on same day i got email from them with ticket details,so i waited for some time and i contacted live chat but most of the time they didnt response and when they did they told me to contact support,.I send email to suport on 18.3.2017 with all detail and this was there response "Thank you I will be sending this to the accounting department s they only work on weekdays during business hours.".That was the last time i heard from them and we are now in june,over 6 month since i made a ticket to withdraw money.Thanks

Hello my name is B.shire and I ask Askgamblers team for a support I have two months a disembarkation ticket opened at casinos pamper the still immerses have not been worked around 7600, - which I have won without a bonus pure of a deposit of 200, - with Bitcoin then I had luck and I 7600 Then on 16 december 2016 I applied for a disbursement and I sent everything documents necessary for the disbursement then I would be confirmed that the payment request is edited by Jane Davic, and since that I got no answer more I will ignore no answer to my E -mail nothing at all I ask you to contact me the casino management and help me that I finally get my money Best Regards B.Shirren!

I cleared a $100 no deposit free chip on the Site on the 8th of December 2016, I also opened a ticket to withdraw the same day. On the 10th of January I finally get a response from their accounting department (it's very hard to get information from these guys), here is the email I received and my response: Dear Bradley, Unfortunately we cannot send you the money through Money Gram because the minimum amount is higher then what you are eligible for. In this case we recommend you to use a BITCOIN , we can send you the money the same day and totally free. Please let us know as soon as possible in order to process your request. Don't hesitate to contact us back if you have any further inquiries. Best Regards. Accounting Department. My reply to Jenifer's email:: Jan 11 Hi Jennifer, Please send the bitcoin to this address:. < Bitcoin address removed > Thanks for getting back to me about this issue. Regards, Bradley Every time I do get hold of the accounting department via phone or Live chat, they are telling me I must just wait. I feel as though I am being given the run-around and am never going to get my funds unless I escalate the case on a 3rd party forum.

Hello, together, sorry first for my english. Now I wait since over 14 months for the payment of my real amount from $ 3,190.71. I had opened the first ticket in the 9/22/2015 #YQG-876-48484. All desired document and conditions were fulfilled. I have communicated several times and about several months with the live chat and have asked for the reasons of the payment delay. Also by email I have written up the accountancy and the management several times. The answer was always with too much work and I should give myself no troubles. see here: Jen- P Support Agent Good Jen- P Hello B. How may I help you? B. hello have you news for me? Jen- P no , no yet B. why? can you tell the problem? Jen- P I don't have access there is not a problems a just delays we have a lot of customer with the issue delays we have to wait B. 4:18 pm sorry, i'm waiting soo loong 4:19 pmthis is no reasen Jen- P i know they are working on your request ' you need to wait B. how long?聽Read Jen- P I don't know soon date 29.07.2016 Then in the 6/8/2016 the nice Mrs. Angel of the live chat informed me after consultation with the accountancy Mr. Steve Woods that I get the payment that very same day, so in the 6/8/2016. Shortly after Mr. Steve Woods writes an email to me: Hello, I am looking into your account and want to make sure that we get you the best service on any payout you might want. I know there is some confusion in terms of taking a bonus and then cancelling it. I want to make sure you get the maximum amount of payout possible. Please allow me a little more time to get your account straightened out. In the mean time I need you to send in a copy of your ID and a copy of a utility bill. The process with the verification was concluded at least one year before. And I had transmitted all documents several times. After I contacted pressure on the Pamper casino raised and other several times the Support, the Pamper management in the 10/21/2016 wrote an email. In it the Manangemt refuses the payment with the grounds that I have taken up a bonus. However, this is right generally. I have not claimed a bonus at no time. Only one other excuse is to be refused around the payment, how the whole time. Moreover, one can infer from the Hardcopy that it concerns real amount and a bonus was not taken up. The new management of Pamper Casino must prove that it is serious and my amount pay.

Ticket was first submitted in request of payment on September 5th for $650, I received Immediate automated reply. This is my first withdraw from Pamper, as such I submitted the requested documents with my ticket. Their conditions suggested a wait of 10-14 days for verification. On the 23rd September I requested an update. On the 24th September I received first a response telling me my ticket was being reviewed, then on the same day another message to tell me that they were ready to process payment and I could choose between money gram or western union, I would receive payment in $300 amounts each with a $50 fee. (my request was to be payed by neteller, one of the available options when I filled out my ticket). On the same day (24/9) I replied that I would prefer neteller, but if it was unavailable I would accept western union, and gave my bank details to process the payment(s). On the 6th of October I received a message telling me Neteller would be unavailable for about 2 weeks, and offering me withdrawal with upaywallet. On the 8th of October I replied that I did not want to open an account with Upaycard, and that at this stage I would wait the approximately 2 weeks for Neteller (I realise this may have been a mistake) On the 28th of October I requested an update Having not had a response on the 8th of November I requested an update via email On the 8th of November I received an exact copy of the message received more than one month ago (6/10) neteller will be available in about 2 weeks etc.. On the 9th of November I replied that the copied message has not reassured me, and informed them that I would allow one week to make me feel confident that they would be resolving my case, at that time I would seek help to recover my funds. 18th November, no response, complaint made with Askgamblers At this stage I believe that I have been very patient and polite with all my correspondence, but now after 10 weeks I have very little confidence that my case will be resolved without help. Geoff.

I already made the complaint, but it was rejected. Support of a casino does not react to my messages. To me the message came to email that pamper casino accepts to the deposit bitcoin. I made the deposit 0.155823 btc. Money was not enlisted into my account. After that I decided to read feedbacks about this casino, feedbacks were awful, people write that the casino does not pay money. I wrote to support, but I was not answered. I created the complaint at you to askgamblers but it was removed. I in an otchaniye, I do not know what should I do. I just want to return the money.

Deposited $20.87 to pamper via Bitcoin and haven't been credited. This happened once before and took 4 days of going back and forth to get my money (so I guess I should've known) but this time support is unresponsive and today live chat actually closed the chat while I was describing my issue and I haven't been able to connect again!!

Hello, according to the Pamper FAQ’s “Due to verification process for your security and ours, first time withdrawal request can take up to 10-14 business days to be processed. For any further withdrawals, they are usually processed within 24 – 72.” Also, on the Pamper site, “Deposits and Withdrawals” page the banking methods are listed as follows: Visa/Mastercard (Instant), entropay (Instant) and Money Transfer (0-3 days). I made Steve Wood(s) aware of this and he said that it was for deposits only and that he would have the site updated (I have an email from him). I decided to try Pamper Casino. I used a bonus and met the play through requirements. I contacted the Chat Line and was advised that I met all of the play through and that I could either continue wagering or since I was eligible, I could request a withdrawal. I did request a withdrawal on 4/17/16 (QPE-312-72226). I received an automated response, on the same date, confirming the receipt of my ticket. And was informed that one of the agents would get back with me as soon as possible. I was also notified in the same email that I could check on the status of that same ticket by contacting the following link: http://support.pampercasino.eu/Tickets/Ticket/View/QPE-312-72226. When I had selected that link, I received an error message that the link was not valid. I contacted the Live Chat line to make them aware of this. I had also completed all of the corresponding information from Pamper for eligibility of my withdrawal and received a response indicating the following: Your request has been received. We have received your request and will get back to you with further details shortly. You can login to the support center or check your mailbox for further updates. Overall, since 4/17/16 I have been going back and forth via Live Chat lines and emails with Pamper about receiving my Withdrawal. Also, I received an email from AC Casino providing me with a different Ticket ID while addressing my initial Withdrawal (LUL-322-45295). I received yet another Ticket ID from AC Casino (MGP-480-78668) regarding the same matter. Please note that I ONLY submitted 1 Ticket (QPE-312-72226). All of my correspondence since has been via the Live Chat line and emails. I asked why I was being given so many ticket numbers and no one could answer me. I have been dealing with someone named "Steve" who has been beyond RUDE and condescending to me. Also, Steve had replied to me in an email dated 5/13/16 - "There might be a delay in making a payment to you on the first round as we have a number of real depositing players who have priority when paying. You will receive payment, but only after depositing players are paid in the queue first." In a different email to me from Steve, one the same date 5/13/16, Steve replied, "As we have other clients already ahead of you in the queue, I would expect you would receive your first payment towards the end of next week. I will be in touch with you next week to let you know when the first payment is sent.".... Please note that it is 8 days later (5/21/16) and I have not heard back from Steve. I had also sent Steve an email yesterday (5/20/16) requesting an update and he has not replied to that either. I have gone onto the Live Chat line over a dozen times, to no avail. I have chatted with Jen- P, Victor S, Tiffany and Steve (just to name a few). No one seems to know anything and each (except for Steve) have promised to make their supervisor aware of my frustrations. I have also received email from a Steve Wood and also Steve Woods of Pamper Casino and I find this quite strange. I have copies of ALL of the Live Chats as well as ALL of the emails from Pamper, AC Casino and Steve. I have tried numerous times to reach out to them, to no avail. I have also contacted my attorney and was advised to make a formal complaint such as this in hopes of resolving the matter, to try and avoid contacting the United Kingdom Gambling Commission, etc. Can you please respond to me as promptly as possible? My initial quest was to try out Pamper Casino and if I enjoyed it, I had planned on making some deposits (as I have at several other Casinos). But now I am concerned that they do not care for their customers and have absolutely no empathy and extremely poor customer service. I have been waiting since 4/17/16 to receive my withdrawal. Lastly, this is one of the last emails from Steve (after he told me that after I am paid, I am no longer to play on the site): From: Steve Woods To: chrralph Sent: Fri, May 13, 2016 9:31 pm Subject: Re: Payout Request Look, I am not sure why you have added so many people to the email list. I am the only one who can help you. I am the boss so no need to send multiple emails to other departments. At no point did i mention affiliates.. an affiliate is what you came through to enjoy your free chip. Secondly, I will pay you when we have the space in our queues to pay you. I will not give you any kind of pay dates and your demands do not work on my end. We give free chips as a way for players to come try out our software. So I hope you have fun taking your non depositing accounts to any other place. I apologize for the long rant and will be more than happy to attach all of the emails and chats between Pamper Casino, AC Casino and Live Chats. Sincerely, Charlene

Hi, One month ago, I made a withdrawal request for 250$. My withdrawal is still pending and this is not my first withdrawal. I wrote to them on April 26 and may 4 , but I did not get an answer. What can I do ?

Is 50 days I earned $ 500 a Codico where did rellover, I asked my documentation in which I sent more than 40 days, did not get any answer from the casino, if you want to talk to me in chat ignore me always total lack of respect the clientes.ai this chat support they give utter nonsense