sorry first for my english.
Now I wait since over 14 months for the payment of my real amount from $ 3,190.71. I had opened the first ticket in the 9/22/2015 #YQG-876-48484. All desired document and conditions were fulfilled. I have communicated several times and about several months with the live chat and have asked for the reasons of the payment delay. Also by email I have written up the accountancy and the management several times. The answer was always with too much work and I should give myself no troubles.
Jen- P Support Agent
Jen- P Hello B. How may I help you?
have you news for me?
Jen- P no , no yet
can you tell the problem?
Jen- P I don't have access
there is not a problems a just delays
we have a lot of customer with the issue
we have to wait
B. 4:18 pm sorry, i'm waiting soo loong
4:19 pmthis is no reasen
Jen- P i know
they are working on your request '
you need to wait
B. how long?聽Read
Jen- P I don't know
Then in the 6/8/2016 the nice Mrs. Angel of the live chat informed me after consultation with the accountancy Mr. Steve Woods that I get the payment that very same day, so in the 6/8/2016.
Shortly after Mr. Steve Woods writes an email to me:
I am looking into your account and want to make sure that we get you the
best service on any payout you might want.
I know there is some confusion in terms of taking a bonus and then
I want to make sure you get the maximum amount of payout possible.
Please allow me a little more time to get your account straightened out.
In the mean time I need you to send in a copy of your ID and a copy of a
The process with the verification was concluded at least one year before. And I had transmitted all documents several times.
After I contacted pressure on the Pamper casino raised and other several times the Support, the Pamper management in the 10/21/2016 wrote an email. In it the Manangemt refuses the payment with the grounds that I have taken up a bonus. However, this is right generally. I have not claimed a bonus at no time. Only one other excuse is to be refused around the payment, how the whole time. Moreover, one can infer from the Hardcopy that it concerns real amount and a bonus was not taken up.
The new management of Pamper Casino must prove that it is serious and my amount pay.