Pamper Casino - Still didn't process payment after more than 14 months!

UNRESOLVED
gamb-dd Germany
posted on January 7, 2017.

Hello, together,

sorry first for my english.

Now I wait since over 14 months for the payment of my real amount from $ 3,190.71. I had opened the first ticket in the 9/22/2015 #YQG-876-48484. All desired document and conditions were fulfilled. I have communicated several times and about several months with the live chat and have asked for the reasons of the payment delay. Also by email I have written up the accountancy and the management several times. The answer was always with too much work and I should give myself no troubles.

see here:

Jen- P Support Agent
Good

Jen- P Hello B. How may I help you?
B. hello
have you news for me?
Jen- P no , no yet
B. why?
can you tell the problem?
Jen- P I don't have access
there is not a problems a just delays
we have a lot of customer with the issue
delays
we have to wait
B. 4:18 pm sorry, i'm waiting soo loong
4:19 pmthis is no reasen
Jen- P i know
they are working on your request '
you need to wait
B. how long?聽Read
Jen- P I don't know
soon

date 29.07.2016

Then in the 6/8/2016 the nice Mrs. Angel of the live chat informed me after consultation with the accountancy Mr. Steve Woods that I get the payment that very same day, so in the 6/8/2016.

Shortly after Mr. Steve Woods writes an email to me:

Hello,

I am looking into your account and want to make sure that we get you the
best service on any payout you might want.

I know there is some confusion in terms of taking a bonus and then
cancelling it.

I want to make sure you get the maximum amount of payout possible.

Please allow me a little more time to get your account straightened out.

In the mean time I need you to send in a copy of your ID and a copy of a
utility bill.


The process with the verification was concluded at least one year before. And I had transmitted all documents several times.

After I contacted pressure on the Pamper casino raised and other several times the Support, the Pamper management in the 10/21/2016 wrote an email. In it the Manangemt refuses the payment with the grounds that I have taken up a bonus. However, this is right generally. I have not claimed a bonus at no time. Only one other excuse is to be refused around the payment, how the whole time. Moreover, one can infer from the Hardcopy that it concerns real amount and a bonus was not taken up.

The new management of Pamper Casino must prove that it is serious and my amount pay.

posted on January 8, 2017.

Hello,

can you please provide your username so i can look into this?

AskGamblers
posted on January 9, 2017.

Dear Pamper Casino,

Please keep in mind that player's login details could be found within the notification email sent from our complaints system.

However, to avoid losing time we have just sent these manually as a private message.

posted on January 9, 2017.

Hello,

we have a clear rule that a player can't claim more then three free chips which you violated, here is the proof:

199BSGFREE $199 BetsoftFree Chip 2014-12-30 $199.00 $243.59 $17,313.00 $17,320.50 2014-12-30 2014-12-30 18:30:31 $44.59 RELEASED
250BSGFREE $250 BetsoftFree Chip 2014-12-22 $250.00 $0.03 $21,250.00 $2,634.86 2014-12-30 - LOST
18BSGFREE $18 BetsoftFree Chip 2014-12-10 $18.00 $0.05 $1,530.00 $30.10 2014-12-10 - LOST
69BSGFREE $69 BetsoftFree Chip 2014-12-05 $69.00 $0.01 $5,865.00 $207.04 2014-12-05 - LOST
BETSOFT75 Pamper Betsoft $75 free chip - weekly promotion 2014-09-23 2014-09-23 $75.00 $0.03 $6,000.00 $356.01 2014-09-24 - LOST
100FREE $100 Free chip 2014-03-03 $100.00 $0.00 $8,000.00 $1,447.10 2014-03-04 - LOST

And here is the excerpt from our terms and regulations:

Term #13 - Zero tolerance for bonus abuse and/or bonus fraud

Promotions and bonuses are there to reward our valued players ? We have a zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who we deem to be abusing our promotions. If fraudulent activity or abuse is suspected, we reserve the right to remove bonuses and associated winnings from the account and any associated accounts.

The determination of what constitutes bonus abuse shall be at the sole discretion of Management. Management will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:

Using more than one account
One bonus per household
Wagering the bonus money on excluded games
Taking more than one welcome bonus

Playing welcome bonuses listed on forums or websites in which our players have not signed up from. Example: Players signs up from www.somesite.com and takes a deposit bonus but then redeems welcome bonuses from www.othersite.com . In this case any bonus and winnings will be forfeited and the account will be closed.

Redeeming 3 or more free chips without a deposit. Free Chips are a promotion to encourage deposits. Should any player take 3 or more free chips consecutively without making a a deposit, the bonus and winnings will be forfeited and the account closed.


So to summarize, you blatantly violated our rules and regulations and now present yourself as a victim.
AskGamblers personel can contact me personally for further elaboration.

Regards,
Sven Liedtke
COO
Pampercasino.com

gamb-dd Germany
posted on January 9, 2017.

Hello,

this is only another attempt the payment to be refused. I have effected a deposit in the 9/17/2015. The earned profit has achieved I only with the deposit and I have not used a bonus. The account was before the deposit 0.00 and contained no bonus.

See here confirmation (translated) of Pamper Casino

Sender: pampercasino
Receiver:
Reference: Kontoeinzahlung - pampercasino
Date: 9/17/2015 23:31
CONFIRMATION OF THE PAYMENT
Thank you very much,
Their payment for pampercasino has been worked on successfully, and an amount at the rate of $ USD XX.XX has been credited to your account ID
Method: Phone Deposit
With questions to theirs recently concluded transaction you turn please to the customer service.
Email: cashie­[email protected]­amp­erc­asi­no.com
Phone: +1-800-699-7213
Many thanks for your clientele.
- The employees with pampercasino-
[email protected]>