Palm Casino

Payment Information and Options at Palm Casino

The casino supports a variety of payment methods, and it’s a crypto casino. For cryptocurrency deposits, you must use the wallet credentials valid at the time of deposit.

The casino has a Known Your Customer policy in place and can ask for identification documents at any time, usually upon your first withdrawal. The casino typically takes up to 48 hours to review your documents and if they are unsuccessful, they’ll open a support ticket with the reason why. 

After the verification process, the casino aims to process withdrawals within three business days. You are only allowed one pending withdrawal per payment method at any one time and one withdrawal per 24 hours. The minimum withdrawal for bank transfers is €100, and for web wallets and cryptocurrencies, it's €50. If you have accepted welcome bonuses or any kind of bonus, check the terms and conditions before you play, as it could affect your withdrawals. The maximum bet when you have a bonus is €2, so bear this in mind. 

You can withdraw up to €1,000 per day, €2,500 per week and €10,000 per month. If you have accepted no deposit bonuses, the maximum withdrawal is €100. 

Games at Palm Casino

Entering the games lobby will give you access to plenty of games, including online slots from a variety of software providers, including NetEnt and Quickspin. The providers are listed in the games lobby, so you can view their games individually. There aren’t loads of providers available yet; there are just a select few, but this could change in the future. 

You can see which games are player favourites, which games are trending and use the search engine if you’d like to find any game quicker. 

There is a selection of table games made up of versions of online blackjack, roulette, poker and more. There is no specific menu for these games, but we found them using the search bar. 

However, there is a menu for the live casino and lots of games to choose from. Live providers include Evolution Gaming and Pragmatic Play Live so you’re in safe hands. 

Palm Casino’s Commitment to Responsible Gambling

The casino has a responsible gambling policy, and they encourage you to take a self-assessment test to ensure you are gambling safely and healthy. You can assess this on their responsible gambling tab at the foot of the casino. 

To keep your gaming activities under control, you’ll have access to self-protection mechanisms, including a cooling-down period and self-exclusion. You can set a cooling-off period for up to 48 hours or self-exclude for longer. You can also opt for an indefinite self-exclusion period without any timeframe, which can be reactivated at request. 

You can also manage your deposit, betting, loss and time limits. To understand the scale of your betting you can check a full history of transactions for your deposits and withdrawals. 

Customer Support at Palm Casino

If you need help, you can launch the live chat feature which is easily found. You can select which department you need help from to be transferred to the right person. There is no chatbot, so you will join a queue until an agent becomes available. 

In our experience, there were no queuing times and the agent we spoke to was friendly and professional. Live chat is available from 7 am to 10 pm UTC +0.

If you need help outside of live chat hours, you can email the casino 24/7.