NYSpins Casino

NYSpins Casino - Pending withdrawal takes forever despite providing new info all the time to the operator

$193.95

Dear Reader,

I registered with NYS on 22nd of April 2025. I had uploaded at the time a form of an ID (passport) and proof of address and I had ben playing ever since without any additional verification requests.

On 22th of June 2025, I made a withdrawal of £5006.08 ; the withdrawal requests don't generate emails to your email address and as they promise to pay within 48 hrs, I became suspicious and between 48 hrs & 72hrs from making the original withdrawal request, I went to NYS helpdesk to enquire about the delay and they simply said it will be paid out 'soon'...

The next day, I got a lengthy email from someone Jackie from the 'Duty of Care' team, asking a lot of details to verify, which i sent over the same day....then there were back and forth communications asking for more, every time i replied and I always replied within the same date! Sometimes, there was pause from them for 3 days, depsite asking for updates.

I provided all my income evidence from all my bank accounts for the time intervals they had requested and even from my Ltd company's dividends...and again and again, they are finding excuses to delay by asking more detailed questions on something i already provided and is clearly seen within the original documents, when these are the official documents handed over to HMRC, etc......I have been a member to a lot of online companies since 2012 and the only other online casino that delayed me unnecessarily as well in the past was the All British casino, asking continuously the for the dame info, in different formats and/or for that info to come from the original owners' email accounts.

NYS even asked me for the winnings of another 3 online casinos and to be CC'd as well. I did so and contacted them all! ...they all provided the info...but for two of them, they are now saying they are not in the format they wanted to see the figures as, etc (you can imagine how many emails back and forth ONLY this request has generated)....we can all find excuses to delay things, but these are totally ridiculous requests made and are continually, with no end in sight and by no means of a guaranteed outcome, when all this info is seen and was coming to them from their own original emails, via a number of generated reports from all the other casinos, I mean!!!

I've been very patient and collaborative with NSP, waiting for almost 2 weeks now and responding every day or whenever they have asked me to provide further info to them...but this is becoming beyond ridiculous and it is an abuse of all patience, to be frank...Iam busy with my work and the admin this has generated to me is around 10-12 hours so far (minimum!)

It is very unfortunate that some small to medium size operators are asking for these 'verifications' after a decent size withdrawal and NOT DURING THE DEPOSITS. Last year (July 2024), the Gambling Commission published the Lessons learned, one of them being very relevant here: << a request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier>> . Obviously, NYS, have not learned this lesson that is published across the Industry and are clearly abusing this point....

As of now (4th of July 2025), the withdrawal request is still pending and Iam sure whatever info I provided to them from the latest request that came in around an hour ago (1400 UK time), they will ask for another bullet point list...the wait is endless and it is not fair on us players !!!

Unresolved

£5006

NYSpins Casino - Why not paying withdrawal

I set up an account and had to send id straight away to verify...did this and all accepted.

Friday tried to withdraw £500 winnings...today still not received and told I need to send id and address proof. Have now done this 3 times. Gets accepted on their site then rejected by email. They send generic emails..can't access live chat. There is no more id I can send. It's been sent how they want.

Would like my withdrawal sent now

NYSpins Casino - Pending withdrawal with no information

£500

I made a withdrawal a little over 2 days ago on 14000sek which have been pending.

I asked how long the process will take until I get my money and the answer I got was 48 hours maximum.

It's been over 48 hours, no new information and late replies which is making this whole thing so much worse since I’ve wanted clear communication.

Also I can't write to livechat since its not possible during a pending withdrawal.

I see no hope in getting my money anytime soon and I will provide proof to askgamblers that they lie in what they wrote.

NYSpins Casino - Verification problems and payments issue

kr14000

They asked me to verify my account with the address certificate bank statement salary certificate, and I gave them all.

Lastly they asked me for certificate or document that shows a winning from Betway casino, Betway casino sent me a payment receipt that shows the amount of money that transferred to my account which is already shown on my statement and they told me we can not give you more than this.

Now NYSpins casino closed my account so I can’t ask them or chat with them it’s now more than 5 weeks.

NYSpins Casino - Payment provider issues

kr57026

Took out winning of 8000 Norwegian 21/1 and 8000 Norwegian 22/1-2022. The money has not been paid out, they say it is due to problems with the payments provider to ask for understanding. I have a hard time believing that it can take so long, not getting an answer if I do not contact them. It's fine to deposit money from my bank to theirs, so why not the other way around? Feel they are sitting on the money in the hope that the customer will give up. I apologize for my poor English that all communication by email with Nyspins is in Norwegian.

NYSpins Casino - Delayed and excessive verification

kr16000

Hi, it seems many other people have been through the same problem in which I am currently going through They just keep asking for more and more documents, now wanting an impossible document.

I withdrew £520 from nyspins and have sent and they have accepted these current documents

- proof of ID
- proof of address
- proof of payment method (skrill) which has my name, email and address on and skrill ID number)
- selfie with my accepted ID

The above documents have been sent and accepted yet now they asked for all transactions on my skrill for the last 3 months in PDF form. In which I sent and they rejected it saying it has to have my name on, but the transaction history on skrill only inputs your email and skrill ID on. I rang skrill to have a transaction history with my name added but they said the way I got the history is the only way they provide histories (you will find attached my skrill transactions and attached an email from skrill in telling me how to get the pdf format of transactions).

These are just stalling tactics in my eyes. I’ve not even deposited much money on a couple hundred to warrant a check. No other casino site I have ever had this problem. All my accounts are accepted with the documents straight away.

Another problem is they ask for one thing at a time, I would like them to tell
Me everything they need from me at once because they take 24 hours to reply to one email and it’s just not quick enough!

This casino has the most bad reviews I have seen from any uk casino

I would also like to add on the 7th may 2019 the UKGC made it compulsory that all Age and identification checks are done BEFORE a customer gambles on a site. I can confirm I was able to deposit and gamble before any checks were done. Although I am old enough, and my ID is correct it shows this company are willing to go against the license when it suits them.

They are slow and replies and I want my winnings processed ASAP!

Thanks

Unresolved

NYSpins Casino - Withdrawals held for over a week now

I have been using NYspins for a short period and enjoyed the site at first. Withdrawals were fast and pay outs were reasonable. Unfortunately though after playing for a month or so i was asked to reverify my account after sending all necessary documents much earlier. Now though i am being told of the several issues with my docs, such as blurred images and a problem with my proof of funds. I have sent all relevant docs at least three times on separate occasions and every time they find a new problem. Honestly for the meagre £90 i am owed its getting ridiculous and a huge waste of my time. I contact support daily to find out what doc i need to re-upload and im just going in circles. One support agent tells me everything is fine and all i need to do is wait and another will tell me that more docs are required. Honestly i feel, angry, disapointed, frustrated... and if i ever get the money i am owed i will DEFINITELY NOT be using this site again out of principal. It seems poor practice to hold money that is owed to a customer. I feel taking these measures to make a deposit is somewhat reasonable but to hold funds after a withdrawal request is extremely poor customer service. They are happy to take your money but not to pay what is owed after the initial deposit is accepted by the site. This is clearly a backwards practice and i am sure that i am not the only unhappy customer. My business will be leaving NYspins and all affiliated sites. VERY UNHAPPY CUSTOMER!!!

NYSpins Casino - Withdrawal of £39 still not received after 28days

£90

Hi,

I wonder if you can help me with regards to my withdrawal. I have requested a withdrawal of £39 last 3rd of February but still has not received the said payment until now. I have communicated this issue with NYSpins thru chat and they said thaf they will update me about this but have not received any message from them since.

NYSpins Casino - Waiting to process my £50,000 withdrawals since September

£39

I put in my withdrawals in September and I am still waiting for my withdrawals £50,000 in total now it’s over ten weeks and they are still asking for my documentation proof etc. I won some money in Monaco in 2019 and then exchange this money in the U.K. this year in London. I then won a large amount £140,000 on videoslots and have been gambling with that since. I only deposited just over 2k at NYSPINS and they have been dragging this out since September I have sent in all documentation in that I have used at other online casino never had an issue. Need you’re help!!

Rejected

£50000

Complaint Statistics

Resolved 27

Avg. Amount $ 3,095

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

6.4/10 ● 20 reviews

Top reviews from our players

Royc

9/10

No registration needed.
No verification needed.
Easy log in with my swedish bankID.
Wagered my bonus money and did a withdrawal at 4 nighttime, the cash was in my bank account 4-5 hours later.
Nice website design.

Could maybe try to get in more games from other developers. Novomatic, etc.

ariebombarie

1/10

This place does nearly nothing better then other online casino's

Shitty offers for 10 free spins in your inbox all the time. These offers never actually work and chat assistance is not helpful at all. Ridiculous wagering requirements on every bonus. Poor game selection compared to other places. Avoid at all cost, play elsewhere, there are many many online casino's that would love you to play there, only play the best places because otherwise the ***** ones will stay in business.

thompandahl

9/10

I'm very happy with my experince on NYspins, the documents were verified quick and the withdrawal of €4000 was approved very fast! I like the games selection, however they can have some more providers to chose from. Over and all I'm very happy with NYspins!

The only thing I have to complain about is that they dont have merkur, novomatic and some other of my favorite games.

katemak

6/10

NYSpins Casino is another casino from the same owner as VoodooDreams casino, not that I had great experience but back then I think they appear together in maybe same time and cant recall what casino I tried first. They have nice palette of casino software asMicrogaming, NetEnt, Betsoft, Nyx Interactive, Play'n GO, NextGen Gaming, Quickspin, Yggdrasil Gaming, Thunderkick and seeing my favorites here of course I wanted to try my luck here.

Reading great reviews about NYSpins casino made me open account and who knows I might have much more luck here then in their sister casino. And again here we go, they have really nice bonuses as welcome bonus which I kind of liked with 100% match and on top of it 180 free spins for only just 10 euros, the second welcome bonus again the same 100% match with same wagering of X 45 the bonus only.

Of course I was interested in taking of that bonus but back then I didn't know they are sister casino to VoodooDreams and hoped I am eligible for their welcome bonuses. Well not so surprised when their agent told me that my country isn't eligible to take any bonus but still I am welcomed to play with my own money.

Ahhh. . . I always wondered how come we are not good for bonuses butwe are good to deposit and play without a bonus, I guess country targets which their casino managements are making and I don't know if they do know bit don't care we players are feeling a bit frustrated of their weird campaigns for selected countries only.

Well at that time nope I didn't made any deposit just because I was not in the mood for theirs terms. I opened my account for nothing. Maybe its good thing that I didn't close my account here because I do play and deposit in their sister casino Voodoo Dreams Casino, other way I would have problems since I didn't know they came from same group of casinos. I might deposit here but will see when.

I wont rate you high just because of your country restrictions when it comes to bonuses, other then that I know you are nice casino.

daenyboi

8/10

Fast payouts,
Good game selection, sister casino to Voododreams,
They give you some good promos, and the welcome bonus is okay to!

Pretty much nothing is bad with this casino.

Could have some more promos but you cant have it all

Marbretrog

10/10

Great casino. Really fastest payout. Pay out 2 a clock in th night recieved it 8 hours later on my account.
Great offer of slots
Good support with chat.

There was nothing I can find what O dislike. I am very satisfied.

flowisher

10/10

Great casino, havent had a single problem with it and they have great bonus offers. I get it sometimes in the mail also. The withdrawal time was 12 minutes for me, fastest on any site I've withdrew from, so thats also a big big plus. No $%**** waiting for weeks.
Customer support is fast and great too.

Nothing, its probably my favourite casino right now.

YF157

9/10

I love this one, have been playing here a lot and won a lot too! The RTP can be really good especially because you can withdraw continuously and keep playing without any problems, superfast withdrawals (half an hour approved with text to tell you, money recied within a day sometimes two days) and friendly staff, a large collection of games from all the big providers and very friendly support, could be 10 out of 10 when the interface and minor things would be implemented

I can't "favorite" games so you need to look them up every time, interface is a bit outdatet.

Finnish_player

10/10

A really good casino. Good game selection. Account verification in less than half an hour and withdrawl come my bank account in just an hour. I absolutely recommend it to everyone. Also the welcome bonus is good.

Big time gaming is missing. Search found queen of ritches, but it not works me. However, a full ten casino

LeoDubbed