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Stake.us Social Casino
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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
92h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

What I really loved about this casino is the fast verification , usually some casinos take hours or day to do that and this one made it in minutes literally, also the staff is really helpful and the variety of slots is huge.

I'm having troubles naming something bad about the casino , my experience with it has been really good, I guess they could give a better variety of bonus for active players but other than that is great.

This is the best casino on the internet. Fast payouts, great bonuses, a large number of slots. Super casino, the best. In addition, a very prompt support service, I help clients 24 hours a day.

On the negative side, I want to mention the absence of the Russian-language version of the site, as well as the absence of the Piastrix payment system, which is necessary for Russian-speaking players.

I’ve been using this site for a while now and really enjoy it. Has some of my favorite games. I’ve won a lot on here with some good payouts. Instant withdrawal which is great.

Definitely one of the better sites I’ve played on. This week I won £1800 on there.

It would be great to see more promotional features for regular players. Also I find the games crash a fair bit using the app. Would be great to see some other games such as San Quentin, Jammin Jars and Iron Bank on there.

I like the structure of the site and the quick and uncomplicated payout of the credit. What stands out, however, is the customer service that always answers questions immediately and really helps. And the various promotions are awesome compared to other sites.

I really recommend you all to try it here, you won't regret it.

-Mark00o

The site doesn't actually have any negative points, of course you could update the design or redesign the options more specifically, but I'm very happy with how it is now!

This casino has so many game providers and lots of games, no "hidden" bonus terms. All very clear and visible on this site I like that there are no restricted games. When playing with bonus money and no Max wins From bonuses!

Only one weird thing when deposited couple of times with yes, I deposited euros to my euro Wallet but somehow it turns it to USD, but that's the only minus so you can just take a seat and enjoy this site :)

Great casino, good amount of games and no tricky bonus rules. Nice looking website. I love how many options there is for your welcome package, you can either use sportbonus or casinobonus if you like. And so on.

Trustly not available. If you make deposit with visa, it somehow automatically deposits US dollars, but the same thing does not occur with other payment methods.

New Fresh looking designed website with a lot of providers to choose from.. my first deposit also came with a very generous bonus.
My account verification was fast and easy which is good. There is also a lot of deposit and withdrawal options available for players.
All games I played loaded and played fast with no problems which is another upside.
I can recommend this casino for anyone wanting a fresh looking great overall casino!

Not much I can think of in this department. Apart from the list of currencies available at the moment for people. For example there is no option to choose my countries currency which is NZD.
So I had to settle for euro instead which is not a big problem. Maybe in future more will be added and changeable via profile/deposit options.

Great casino, easy to use website, great graphic content and easy to deal with customer service. After reviewing the casino, I decided to make an account. I uploaded my documents and after 1 hour my account was fully verified.

I am impressed with this casino. Mystake.com is a awesome place to play with a great interface and the most popular game providers.
There are always have great bonus promotions.
The account verification is quick and uncomplicated.
Also worth mentioning are deposit options with crypto currency.
The customer support is always helpful and friendly.

Basically, there isn't much negative on mystake.com. Depositing with cryptocurrency is great, but the normal deposit options could be expanded a little bit.

Mystake casino is a very nice casino with great bonuses/promotions.
A lot of suppliers, all the ones that I like, and I hope soon it is also possible for me to play the games from blueprint or merkur.
Nice assortment of games, live casino, slots, sport, and much more.
Easy to handle, not tested yet because I have just registered but what I see is awesome

I love to play games, like fishing frenzy, from blueprint gaming but I can't open the games in this casino.

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