EN

Mark all as read

Settings
Notifications
View all
Sign in or Join
RECENT SEARCHESCLEAR
Sign in or Join
EN

Mark all as read

Settings
Notifications
View all
RECENT SEARCHESCLEAR
Reviews
section image
section image

Restricted

Mystake Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 • 3
250000 Gold Coins + $25 Stake Cash
Read Review Visit casino
T&Cs Apply
Crown Coins Casino
9.8 /10 • 6
Get 100000 Crown Coins + 2 Sweep Coins
Read Review Visit casino
T&Cs Apply
Sportzino Casino
9.7 /10 • 4
170,000 Gold Coins + 7 Sweepstake Coins
Read Review Visit casino
T&Cs Apply
Fortune Wins Casino
9.6 /10 • 12
Fortune Wins Casino Bonus: Get 3M GC + 3000 FC (Week 1) + 20 Free Spins on Fortune Wheel Hold and Win
Read Review Visit casino
T&Cs Apply
hero background hero background play video

Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

user_avatar
By Irena D.
What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Company
Santeda International B.V.
Affiliate Program
Mystake Affiliates
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

Suggest an edit
play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Submit complaint
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.

⸻

📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.

⸻

📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.

⸻

📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.

⸻

📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.

⸻

📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.


⸻

📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.

⸻

📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
10 days delay
Ten days ago, I requested a withdrawal via bank transfer, which was accepted very quickly. Unfortunately, it's been 10 days and the money still hasn't arrived. I spent a lot of time chatting and waiting for an email from support, which never arrived. It's not a large amount, but it's still a payment.
Status solved Resolved
Delayed Withdrawals 2600 EUR
Title: Delayed Withdrawals (€2600) – No Proof of Payment

I am experiencing serious issues with withdrawals from MyStake Casino.

I requested two withdrawals:
- €800 on March 10, 2026
- €1800 on March 12, 2026

Both withdrawals are marked as “Completed” in my account, and the casino claims that the funds were sent.

However:
- I have not received any money in my bank account
- My bank confirmed that no incoming transfers were received
- The casino is unable to provide MT103 or any SEPA transaction reference

I have contacted support multiple times via live chat and email over the past two weeks. I only receive generic responses such as “under review” or “investigation ongoing”.

Even after escalation, they are unable to provide proof of transfer or a clear explanation of the delay.

At this point, €2600 is missing and cannot be traced.

I am requesting:
- Proof of transfer (MT103 / SEPA reference), OR
- Immediate reprocessing of both withdrawals

This situation is very concerning and has been ongoing for too long.

I am ready to provide any additional information if needed.
Status solved Resolved
€2,600
Error in sports betting result
Hello,

I placed a bet on March 14, 2026, on the Chinese Formula 1 Grand Prix, which took place on March 15, 2026, at 8:00 AM.

The bet, titled "The car to set the fastest lap," was placed on McLaren.

During the Grand Prix, neither of the two McLarens, Piastri's and Norris's, started the race. They didn't even leave the pits.

Both cars were classified as DNS (Did Not Start).

If I understand your rules regarding the fastest lap correctly, it clearly states that if the drivers do not start the race, the bet should be refunded.

At the end of the Grand Prix, I noticed that my bet had been marked as a loss instead of being refunded.

I contacted support via live chat to request the application of your rules. Despite this, the operator did not acknowledge my request.

That's why I'm opening this ticket here to find a solution.

Attached are all the screenshots to support my suggestions.
Status solved Resolved
Investigation is taking too long
Hello, I was playing at the MyStake casino and everything was fine. However, when I decided to withdraw my funds in the amount of 1310$ my account was restricted and I lost access to withdrawals.

They asked me to complete document verification, which I successfully did. I also sent a video with my document where I had to state my personal details. Everything was completed correctly.
But now they say that my account is under investigation. This situation has been going on for many months. The support team is not trying to help me sometimes I waited for several hours for a response and received nothing.
Because of this, I decided to write to them by email, but every time I only receive the same template reply saying:
"Your account is under investigation."

The support team either does not respond or simply closes the chat. On one occasion when I finally managed to reach them, they did not provide any useful information.
They do not explain any violations, do not give a reason, and do not provide any timeframe for resolving the issue. Meanwhile, I have already been waiting for about six months.
The dates can be clearly seen in the email screenshots, and they also show that my account has been restricted from withdrawing funds)))) help me ask!
Status solved Resolved
$1,310
Investigation for 6 months
Mystake doesn't withdraw my funds! The first time i requested a withdrawal, they demanded:
1) ID verification - i have passed it.
2) Video verification - i have passed it.
3) Proof of address verification - i have passed it.
Each time they have declined my withdrawal and demanded something new. Now they just reject the withdrawal and say they will investigate my account 6 months. Please do something, this is a fraud casino, i see a lot of other complaints with the similar content. Please block this casino and mark as a scam casino.
Status unsolved Unresolved
$1,370
Amount 93 EUR not credited
I made a €93 payment to MyStake last Monday. The website displayed an error message, but the money was indeed credited to my bank account. I contacted support and provided the documents proving the payment. They told me my case had been forwarded to a team and would be resolved within three business days. As of Thursday, there's still nothing. Since then, I've sent emails, and they keep telling me the team is doing everything possible, that there's nothing to worry about since "my deposit is safe," while remaining vague and unclear about the progress of my case. I'm starting to think I'll never see my money again…
Status solved Resolved
€93
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86
Avg. Amount $2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.2/10 ● 882 reviews

Top reviews from our players

zabeba60 badge
10/10

Those cashbacks and free bets let you stay in the game after losing. Multiple bet options, you can pick a game and play a variety of choices (throw-in, corners, bEts, shots....) they can combine. I really liked this because sometimes you want more than basics plays...

Helpful ()
jewshy badge
10/10

Great communication, fast withdrawals.
Great games.
Support team is great if you have any problems.
Casino rating 10/10 from me, would recommend to any family or college

I'm not quite able to cherry pick any negatives about this casino, would recommend to any friends, family, college or anyone in general, such a great casino!!!!!

Helpful ()
Pudlermert badge
10/10

It’s simple to get verified if you have all of the correct documents to hand. I found they confirmed everything very fast.
There are almost all of the popular games and providers.
I’ve not tried to withdraw yet but the deposits are have been instant.
Some of the deposit bonuses weren’t added instantly but they were added once I contacted chat.
I’ve found all of the games that I’ve played to run very smooth.
Some games missing but I didn’t think it was fair to take any stars off based on my personal preference.
Captain venture
Danger high voltage

Helpful ()
Pumpkin123 badge
10/10

Very good choice of games and fast payments.
I had difficulties with my withdrawal as I didn't quite understand the process, but their customer service was extremely helpful without getting frustrated with me!

Helpful () Message
Whitebeard85 badge
7/10

Registration was very easy and verification is also straightforward. In addition, the support is very quick and responsive. I am very satisfied with "mystake"! I plan to become a regular customer. I would recommend it to everybody.

I find it very difficult to find anything negative. If there is one thing that could be improved, it would be the overview. There are a lot of links, picture buttons and so on, so that it is easy to lose track or it is a little more difficult to discover everything and to find it again.

Helpful ()
adrianbfei badge
10/10

Amazing Site Awesome Support and loved there bonus for joining highly recommend to all.
No Downside, all qualities banking verification etc are all perfect.
Top Marks

Very happy with result of first experience recommend to friends
No Negatives in any sense. very happy
I would play again and again
******************BEST SITE IN A WHILE**************

Helpful () Message
Dogwarrior79 badge
8/10

Great variety of games. Many playing styles. Very helpful and timely customer service. Deposit options are many. And withdrawals are simple and quick. I really enjoy playing at Mystake.

Helpful ()
Dandi94 badge
8/10

Fantastic site! I love the wide variety of games that are available on the site- lots of new ones I hadn’t tried before. The site is slick and easy to navigate with no or very few issues with software in my experience. The identification verification process for the casino is quick and easy. The site also has a straightforward banking process that has a wide variety of deposit and withdrawal methods.

The only minor downsides, in my opinion, are the lack of free no deposit bonuses for depositing players which is a little disappointing and also some of my favourite slot games are also unavailable on the site due to restriction which is a bit unfortunate but this has introduced me to new games.

Helpful ()
Pete123 badge
10/10

Everything looking great so far with this casino. LiveChat is fantastic, easy to get in touch and kind to speak with. I would highly recommend this site xx

Helpful ()
aphrodites badge
10/10

MYSTAKE Casino is a nice casino with a good variety of casino games and nice promotions, easy clean web design. They have live chat help with great support. All in all its look good new casino.

Helpful ()

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
T&Cs Apply
Crown Coins Casino Read Review Play
T&Cs Apply
Sportzino Casino Read Review Play
T&Cs Apply
Fortune Wins Casino Read Review Play
T&Cs Apply
Chip'n WIN Casino Read Review Play
T&Cs Apply
WOW Vegas Casino Read Review Play
T&Cs Apply
MegaSpinz Casino Read Review Play
T&Cs Apply
Big Shot Games Casino Read Review Play
T&Cs Apply
BigPirate Casino Read Review Play
T&Cs Apply
Jumbo88 Casino Read Review Play
T&Cs Apply

Screenshot

Casino video review

We use cookies on this site to enhance your user experience.
By clicking any link on this page you are giving your consent for us to set cookies.
About cookies
SIGN UP FOR CASINO AND SPORTS BETTING UPDATES
icon-document

Read the Privacy and Cookie Policies for more details. You can unsubscribe from receiving future marketing communications at any time.

© 2006-2026 AskGamblers.com