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Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Mystake Casino Bonuses

Check out other Mystake Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Match Deposit Bonus
100% up to €/$500, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €/$250 Weekend Reload
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Cashback Bonus
Up to €300 Cashback
Bonus Percentage N/A
Wagering Requirements 15x
Maximum Cashout N/A

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 85 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
9.2/10 883 reviews

Top reviews from our players

Mystake has fast withdrawals and deposits. There’s a great variety of slots to choose from if you play a lot of slots. Or you can use the live casinos if you prefer blackjack and roulette.

Needs more blackjack providers. The ones currently on the site feel too scripted. I’ve only ever won twice in a row. When it feels like I’ve won with 4 cards added up to 21 they will somehow get 21 with 6 cards. I would play live blackjack but there are too many people And I’d like to bet with more hands.

Mystake is a good online casino for everyone enjoying playing live casino and sports odds. U get a lot of alternatives and I like that. And even the sporting side of the website is very well structured. A good website with secure deposits and withdrawals feels very safe.

I don't think I have so many things negative to say about this website. I think that the majority of the websites work perfectly, deposits and withdrawals work perfekt.

Plain and simple its just straight up Easy access to everything you want whether it be slots or sports it is all well laid out and nearly impossible to miscomprehended it’s honestly just a well-thought-out platform and I think the creator/creators should be pleased with their product

In the Bonuses /gifts section I dislike the fact that u cannot cancel an existing bonus I did not realise when I activated a sports bonus that it would stop me using slots with my own money deposited so I had to dive bomb my account balance to eradicate it

A very nice design and layout of the casino, and it has most of the popular slots... I'm a big fan of slots, and can play them all day long.. so I'm definitely gonna be playing here for a long long time... I already verified my profile and their verification process is the fastest I have seen ...no time to waste guys register and join the fun

Fast withdrawal, friendly customer service, and a lot of game providers. I deposit a few times and I had a consistent win, it’s easy to verify account and I had no problems with bonuses. Games are really volatile and sometimes you can hit a jackpot.

Nothing positive to report in my experience- I feel as though I have been robbed and treated as a criminal, absolute disgrace they should be closed down.

Very quick to accept deposits and make you jump through hoops refusing withdrawals! Will not allow any alternative ways of verifying identity if you don't have photo ID, rude live chat agents and withholding of players money! Refusing to let me withdraw my winnings without paying more than I have won! Absolutely the worst experience I have EVER had with an online casino. Avoid at all costs!!!

The way you deposit is very convenient. I haven't had a problem with anything yet. I didn't try to withdraw. Definitely worth trying to play here.

Maybe the design is kinda old and I got lost to find the providers filter but maybe I'm just a blind. And the minimal amount for withdrawal is a bit high in my opinion.

MyStake is for me new casino, deposited a lot, withdrew a lot, was skeptical over the withdrawing part but they actually do give you the money, easy to use “Sepa” withdrawal, live chat helped me as well as my verification was glitched, really great and trustworthy, don’t believe the 1/5 start reviews as they probably just gambled too much. Usually they will ask for card used for withdrawal so like a picture of front and back hiding middle numbers, nothing to worry about as a first time withdrawal and you send that in an email when they email you. Hope this helps.

I would recommend to change the colors and visuals of the website but everything else was just fine.
Customer support is well managed too, when I had the problem with payment they responded quickly and after an hour or some time everything was resolved.

Free bonuses arent free, I wagered almost 2k$ after wager I tried to withdraw 50$, guy on live chat first time said that I dont need to do any deposit and withdraw can take up to 48h but everything is fine, then I got email that I need to deposit and wager it xD, same on live chat, free bonuses arent even free when I asked on chat why I need to do that they said its company decision xD

I recently registered on Mystake and made my first deposit from Canada with interac payment method, everything worked great. Then I played minigames and was lucky to win money. Then I wrote live chat and they told me to verify my account, I did and within 5 hours the money was in my account.

I am French speaking and it was not easy to speak with live chat in my language but if you write mail in your language you will get answers in your language too.

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