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Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 885 reviews
9.2/10
885 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

Mystake Casino: My Expert Opinion

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

Payment Information and Options at Mystake Casino

You can deposit and withdraw at the casino using a variety of payment methods which we have listed above. It’s also a crypto casino, so you can deposit and withdraw using options like Tether, Litecoin and Ripple.

There is no payment page for unregistered users, so you’ll need to register and log into the cashier to see which payment methods are supported in your country.

The minimum deposit is €10, while the minimum withdrawal amount ranges from €10 to €50. The maximum limits are set by the payment processor, but the casino will allow you to withdraw up to €7,500 per week, or €15,000 per month. Any amounts over €15,000 will be paid in instalments, and progressive jackpots are paid in full.

Customer Support at Mystake Casino

If you have any questions or concerns, you can contact the casino at any time. One of the quickest ways to get help is by launching their live chat feature to speak with a support agent. This feature is available 24/7 and can easily be located on most pages of the website. Live chat agents are able to offer support in English, French, German and Russian.

Most of your questions can be answered using this feature but if you want to contact the casino another way, you can email them. You will find their email address at the foot of the casino.

Alternatively, check out their FAQ section, but it lacks content and in our experience, live chat was the quickest way to get help.

Games at Mystake Casino

Thanks to numerous software vendors, many of the industry's most sought-after online slots are here. There are over 4000+ slots to choose from. You can easily find your favourite titles by using the search function, but you can also sort games by their vendor, which is a beneficial tool considering how many games there are to choose from.

If you enjoy table games, try your hand at several different versions like Blackjack and Roulette, and there are games of Poker. Some are very traditional, whilst others have been modernised, and table limits will vary depending on the game.

You can try video poker games, a similar version but with a combination of slots. Some games like Tens or Better and Jacks or Better are available in single-hand and multi-hand versions. A selection of other games can also be accessed, like Keno.

Regarding the live casino, games are fully immersive and hosted by real croupiers in live studios around the world. Providers in this part of the casino include the world-renowned Evolution Gaming, Pragmatic Play Live and other household names. There is an impressive portfolio of live rooms at the casino, ranging from Live Blackjack to Live Baccarat. The search function is also available in the live casino, so you can still access your favourite games instantly.

Mystake Casino's Commitment to Responsible Gambling

To assist you with responsible gambling, the casino provides a selection of options which allows you to set account limits, take time out periods and self exclude.

If you need to take a break from gambling, you must contact the casino's support team. If you want a more extended break, you can self exclude from 6 months up to 5 years.

You can visit the casinos responsible gambling tab at the foot of the casino for more information, including questions to answer that could determine whether or not you are displaying signs of gambling addiction.

Gallery

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Mystake Casino Bonuses

Check out other Mystake Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Match Deposit Bonus
100% up to €/$500, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €/$250 Weekend Reload
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Cashback Bonus
Up to €300 Cashback
Bonus Percentage N/A
Wagering Requirements 15x
Maximum Cashout N/A

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 86 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
9.2/10 885 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the smooth and user-friendly interface, which made navigation easy and enjoyable. Many also highlighted the variety of games and reliable customer support as standout features of the casino.

Players were frustrated by issues with withdrawals, particularly after winning significant amounts, leading to account locks and lack of communication from customer support. This has caused feelings of distrust and disappointment among users, with some advising others against gambling on the platform.

Top Reviews From Our Players

The site is fast flashy and works great with some real fun games to play. They pay out fast and have had no problems with this site. Starting to use it more often than others.

I like that they are a super honest casino and are super fair. I win here more than any other casino. They never lag or are slow. They have a good amount of bonus promos also.

Mystake casino is a fine fast casino experience with loads of games to pick from whether you like bonuses of fast slots, also fast payouts feel like a safe format all good so far.

Haven't really found anything I'd class as poor seems fine, come do with more cash-out options. Maybe crown jewels my favourite or and king Kong I couldn't find.

So many new trending games to choose from! Customer service is spot on and very helpful! Quick withdrawals. Love the layout of the site also really easy to navigate.

Sometimes there’s only certain games that I can play but support helped me find the ones I was eligible to play. Sometimes deposits take a while to go through but always do in the end.

This is my favorite casino to play at! Sleek interface, great games that I can actually win, and its super easy to withdraw. I highly suggest you give it a try! They have great welcome bonuses that make it fun to test out their site. Speaking of promotions, they always , have a variety of bonuses which allows you to pick a bonus that nest works for you so fits your needs. I personally love the reload bonuses! The last thing that is definitely worth mentioning is how great and prompt their customer service is. Any problem they always find a way to help.

I really dont have any complaints about this casino, but if I could change one thing, it would be the addition of a poker room. Besides that, it is really hard for me to think of anything about this casino That I would change. One could argue that maybe they could implement some No Deposit bonuses. Because everyone likes to get free chips and spins for free!

Lots to choose from and very good customer support. I’ve enjoyed the welcome bonuses and the variety available. Only started playing recently thought I’d give it go and more than happy with the options and service so far

Yet to see any problems with this one. Nothing is perfect but for a bit of fun I haven’t been disappointed with what’s available. If there are any problems I will happily share

It’s an overall fun place to play. I really enjoy everything they have to offer.. Amazing customer service also fast payout. No drama or hassle. They value their customers it’s fantastic

There is really nothing to not like about this casino. It is a fun exciting experience. You would have a blast. I have no negative things to say about this casino

Very good very fast payout and staff are always happy to help out and answer any questions you have about games or promotions on their site. Brilliant

Great variety of games and deposit options. Fun to play and hopefully will win some. Not sure about their betting section as I haven’t tried it yet. But pleasant website.

Could have more free spins offers. I just love spinning and this website lacks some freebies. Maybe in the future they’ll change it. So far a good website.

The rules are clear regarding bonuses. There are a few different deposit options and the chat agents are quick and available twenty four seven.
There are so many games to choose from and the payouts are very quick, usually within 12 hours.

Capped at 7500 per week and 15000 per month which meant I was expected to wait to cash out my entire 18000 win. I did not last long enough to achieve that. There could be more payment options like pay ID would be great

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