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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 85
Avg. Amount $2,638
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

I love Mystake Casino because I can play all the games I love such as Big Bass Splash and Bigger Bass Bonanza 🙌🏼 Been playing it for so long I love it! ❤️❤️🎄 and the staff on the chat are so helpful to me! Always help me with any questions I need answered ❤️🙏🏼🙋🏼‍♂️

Some really fun games, very quick to pay out. Really easy to use. Would like some more bonuses but this is my first choice of casino. Especially like Megaways games.

I think there should be more bonuses, sometimes can’t log on and can be temperamental during a game, so will need to download game again. But it does this quick.

It’s fast good assistance ad win rate. I play here because for me in the most complete cassino present online and the slots and live.
It’ full full of all’ type of game. For fun is the beast!

My experience with Mystake Casino has been great! I love the wide variety of games, from slots to live casino options, and the platform is easy to use. The bonuses and promotions are generous, adding real value to my play.
Payments are smooth and secure, and the customer support team is always quick to help. Overall, it’s a reliable and enjoyable casino experience!

I recently signed up at MyStake Casino and had an overall positive experience. Here are my thoughts:

Games & Software:
The game selection is impressive, with a wide variety of slots, live dealer games, and table games. The platform is user-friendly and works smoothly on both desktop and mobile devices.

Bonuses & Promotions:
The bonuses offered are quite generous, especially for new players. I appreciate the range of promotions available, though the wagering requirements could be a bit more transparent.

Payments:
Depositing funds was easy and instant, but I did face a slight delay during the withdrawal process. However, once processed, the funds were credited to my account without issues.

Customer Support:
The support team was responsive and polite. I had a few questions about the bonus terms, and they clarified everything promptly.

Overall:
MyStake is a solid choice for players looking for variety and exciting promotions. While there's always room for improvement (especially in payout speed), I look forward to continuing my gaming experience here.
username : amigo2009

Great site I’ve been playing here for a long time. Loads of bonuses and lovely Agents. Withdrawal time is great too. There's so many games and they Frequently change them to newer ones. You also get very good bonuses here too unlike other casinos.

Overall I’ve only had a great experience. I would highly recommend this site . One of the good sites around instead of some of the newer ones who seem to only want your money with very little else .

I can only speak for myself but I’ve honestly not had any bad experiences on this site. Nothing I can think of. Everyone’s been so nice and helpful.

I deceided to try mystake cuz if good score here on Ask Gamblers. But this score is just fake score, i dont know how svamer site like mystaje have such big score here.

Mystake site is a scam site. After registration and depositing money, I made a profit there. After u tried to withdraw they asked me for video registration, which I sent them and it was done successfully. After that, I withdrew some money and soon after my withdrawal they locked my acc and took all the money there. Telling me that i breached some terms and that's it. Mystake should have score 1 not more than 8. All future players need to avoid this scam site and AskGamblers should blacklist this casino

At first glance, Mystake offers a wide selection of games and a visually appealing platform. The registration process is smooth, and they provide attractive bonuses that make it seem like a worthwhile experience.

However, I strongly advise against using Mystake. After playing for a while and winning, they cited a vague term from their policy via email to justify not paying out my winnings. They didn’t just withhold all my earnings—they even took a percentage of my initial deposit! From my research, it seems this has been a recurring issue for months, with many players experiencing the same unfair treatment. This platform operates like a scam, and I encourage others to stay away to avoid losing money.

There is literally nothing to like about the casino, everything is general, bonuses are under heavy conditions and you can't even bet anything else until you fulfill the sign up bonus (unless you contact them to cancel the bonus). Offering is very average for everything.

I'm trying several offshore sportsbooks / casinos and this was straight up the worst experience. I wanted to bet on a match with odds 2.58, I was not able to place the bet due to error that the odds changed, I contacted support agent as the odds in feed were still 2.58. He persuaded me that I should accept the change of odds, that if I see 2.58, it will be 2.58. I did and on bet was accepted with odds 1.84 :-)

I asked to cancel the bet and just return my money - I would bet on something else, but they told me that they cannot do that as I confirmed the change of odds.

Waiting for my withdrawal to get to my account and never betting here again.

Don't like nothing about this casino. What a big scam. The game play is awful. Definitely a rigged casino. The customer service is awful. The game play is rigged.

Game play is awful. You have to wager your deposit and minimum withdrawal is quite high. Bonuses you get are not over 10x this is definitely a rigged casino. The customer support is awful. Generally a awful casino.

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