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MyEmpire Casino

Item: MyEmpire Casino
Rating: 5.6
Author: Sharon D.

Our Rating CasinoRank

5.6/10

CasinoRank

Player Rating 40 reviews

7.7/10

40 reviews

Complaint Response 47 complaints

2 days avg. 47 complaints

AskGamblers Quick Overview

Editor’s View

Navigating around the site is seamless, and we’re impressed with the overall usability. Menus are easy to access, simple and stress-free. Live chat is accessible on any page which we like, and the terms and conditions are transparent and easy to read.

When you head to the games lobby, there are plenty of game categories to navigate between and helpful filtering options to help you find games quicker.

Sharon D.

What we like

Home to more than 80 game studios
Good choice of payment methods
24/7 live chat

What we don’t like

Slow withdrawals
No weekend withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

MyEmpire Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.myempire.com/

Established

2023

Licences

Anjouan Gaming Board

Company

NovaForge Ltd

Affiliate Program

Mio Media Affiliates

Languages

English, Finnish, Norwegian, Italian, Polish, Portuguese, German, French, Hungarian, Arabic, Greek, Czech, Spanish, Slovak, Slovenian, Dutch, Thai

Casino Type

Instant Play, Live Casino, Mobile, Crypto Casino

General Information about MyEmpire Casino

MyEmpire Casino is an online casino where you can play to earn diamonds and build your own empire. It’s adapted a video game-style interface which you can use when you earn diamonds by making deposits and playing your favourite casino games.

The casino is available in two languages and supports the latest web and mobile devices. You can register directly through a web browser or visit their mobile site if you prefer a mobile casino. Both platforms support the casinos' selection of games and features.

We’ve discussed games and features in our online casino review below.

Deposit Methods

Bank Wire Transfer, MasterCard, Skrill, Rapid Transfer, Neteller, MiFinity, Paysafecard, Apple Pay, Jeton, CashtoCode, AstroPay Direct, Payz, Interac, Pix, Tether, Bitcoin, Litecoin, Ethereum, USD Coin, Dogecoin, TRON, Neosurf, Flexepin, Nordea, Pago Efectivo, Inovapay, Bitcoin Cash, Cardano, Zimpler, Ripple, BLIK, Visa

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Neteller, Skrill, AstroPay Direct, Payz, MiFinity, MuchBetter, CashtoCode, Jeton, Interac, Pix, Rapid Transfer, Tether, Bitcoin, Litecoin, Ethereum, USD Coin, Dogecoin, TRON, Bitcoin Cash, Ripple, Cardano, Revolut, Zimpler

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Hungarian forints, Norwegian kroner, Polish zlotys, Indian rupees, Brazilian reals, Czech Republic korunas, Chilean pesos, Peruvian nuevos soles, Malaysian ringgits, South African Rand, Swiss francs, Thai baht, Indonesian rupiahs

Pending Time

1-5 days

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at MyEmpire Casino

The casino supports a good selection of payment methods which can be used to deposit and withdraw from your account. It’s also a crypto casino with various options.

The minimum deposit starts at 10 EUR, and the same applies to withdrawals. The maximum depends on the payment method.

All withdrawals are processed according to the casinos' monthly withdrawal limits. Your VIP status will also be considered to decide how much you can withdraw per day and month. Your VIP status runs on a 90-day cycle, and you can have a maximum of three pending withdrawals in your account at one time.

The casino aims to process your withdrawal within three business days, and they are processed Monday to Friday 6 am to 5 pm GMT. There are currently no weekend withdrawals.

You must verify your account before you withdraw. The casino will contact you with further instructions.

Game Providers

Play'n GO, Evolution Gaming, NetEnt, Playtech, Quickspin, Spinomenal, Red Tiger Gaming, Nolimit City, Yggdrasil Gaming, Relax Gaming, Thunderkick, Playson, Gamomat, BF Games, Merkur Gaming, Red Rake Gaming, Betsoft, Iron Dog Studios, GameBeat, 1x2Games, Amusnet (Former EGT Interactive), Gaming Corps, Swintt, Casino Technology, Tom Horn Gaming, Platipus Gaming, Felix Gaming, Fugaso, Hacksaw Gaming, SmartSoft Gaming, Mascot Gaming, PlayPearls, Oryx Gaming, Kiron Interactive, CandleBets, Felt Gaming, BetGames, Golden Hero Games, Belatra, Mr. Slotty, Elk Studios, High5Games, Nucleus Gaming, Apollo Games, KA Gaming, Stakelogic, 3 Oaks Gaming, Kalamba Games, Fazi, Evoplay, Betsolutions, Habanero, GameArt, NetGaming, Revolver Gaming, Spinmatic Entertainment, Endorphina, OneTouch Games, Gamzix, Big Time Gaming, BGaming, Rogue, ELA Games, Games Global, Just For The Win, PariPlay, Foxium, Leap, Caleta Gaming, Ezugi, Golden Rock Studios, Spribe, Amatic Industries, Pocket Games Soft, Zillion Games, LuckyStreak, Novomatic, Turbo Games, Onlyplay

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at MyEmpire Casino

There are more than 80 game studios here, so when it comes to casino games, there are thousands of them. You can list the game studios in the lobby to see which ones are supported in your country, and you can see how many games are available.

You can select your favourite providers to view only their games, and there is a large selection of online slots, table games and a live casino collection. The casino also has a selection of exclusive slots you’re unlikely to find anywhere else.

You’ll see all the games sitting in their categories, and it's easy to navigate between them. If slots aren’t your thing, you can try the casinos' selection of table games or head to the live casino. There are more gaming providers offering live games, and again there are exclusive games hosted by real-life croupiers for the ultimate live experience.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

MyEmpire Casinos Commitment to Responsible Gambling

The casino is committed to responsible gambling so you can enjoy their games but still be aware of the social and financial harms that are often associated with online gambling.

You should maintain control of your spending at all times, and we have listed above any tools that are available to help you do that. You must create an account to access these.

If you think you need a break from gambling, you must contact support. You can also self-exclude if you need to take a longer break.

More information about the casinos' responsibility to underage players can be found on their website.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at MyEmpire Casino

If you have any questions or concerns, you can contact the casino. They have a live chat feature available from any page, and customer agents can chat 24/7. There is no chatbot, so you will be transferred to a customer support agent when one is available or join the queue.

We tested live chat and were transferred to someone immediately, with no queuing times. The agent was friendly and professional, and we had no concerns.

You can also drop the casino a line email, although live chat is probably the fastest way to get help.

Suggest an edit

Complaints

Read the complaints other players have left for MyEmpire Casino. Learn more about complaints.

Show all complaints

Submit complaint

Prolonged verification beyond TC with lack of transparent communication

Dear Askgamblers!

I am writing this complaint regarding the unjustified delay of the verification of my account and, thus, the restriction of withdrawals from my MyEmpire account. I have provided everything that the casino asked for regarding verification, yet they are exceeding the total time of verification specified in their T&C by a wide margin, and giving lacklustre answers when I contact them about the progress.

I would like Askgamblers to step in and call them out to provide transparent communication, and finally, allow me to withdraw my funds that I have been waiting for almost a month.

Details:

- Registered on Jan 24th, 2026

- Deposited 280 EUR on the same day as the registration date. No bonuses were accepted. (Jan 24th, 2026). Deposit method: USDT ETH
- Played through sports betting and casino, turning my balance into 3550 euros by Jan 27th 2026

- On the same day, I initiated a withdrawal for 500 euros (Jan 27th 2026)

- On the same day, I uploaded the following verification documents:
o Personal ID card
o Selfie with personal ID card with website in the background

- After 9 days(!), on Feb 5th, 2026, they asked me for a different personal ID documentation, because my ID is “expiring soon”. This “soon” is on 24th February, 2026, so at the time of writing this and uploading, it is perfectly valid. Nonetheless, I went over and uploaded my driver's license.

- Ever since that, the request for verification documents to be uploaded on the page has disappeared; however, when I open the verification page, I have the message “Verification required”, but no specification or availability to upload any documents. Nothing is asked, but it is still “required”.

- I reached out to the customer support through chat multiple times during this period, but the answers were always insisting on waiting more and being patient. I will attach the latest chat where “Akim” agent told me to contact them through email. I did, but I received an answer telling me to keep waiting (again..). I attached the relevant proofs so you can check the exact communication.
As their T&C specify 10 days for verification, and now we are pushing 22 days since I started the verification, and 13 days since the last verification document upload, dealing with avoidant communication from the casino, I lost my patience, and I believe I have every right to do so.

What I would like to achieve with my complaint:
- I want MyEmpire to finally verify my account.
- I want to have my 500 EUR pending withdrawal processed. Withdrawal target is the same USDT ETH wallet I used to deposit with.
- I want to have my withdrawals unlocked for further withdrawals.

Any other questions required to be answered, I am open to them.

Thank you in advance.

51h left

€3550

Delayed withdrawal for nearly a week now MyEmpire

It’s been nearly a week now of constant reassurances I’ll be receiving my money, only to be met with the same under review when I look at it. I get the same response every time, my withdrawal is in the final stages and will be completed soon, only to be told later it’s been delayed. I do not trust anymore I will receive my funds so that’s why I’m filing this complaint. I want my $740.

Resolved

$740

Waiting withdrawal to be accepted

Hello AskGamblers and MyEmpire.

I am asking for your help. I requested a withdrawal from the casino on 22.11.2025, 650€.

The casino rules state that all withdrawals must be processed within 3 banking days from the moment the withdrawal request is submitted.

In my case, 5 business days have already passed. No one accepted or withdrew my funds.

The customer service asked me to contact them, which I did,d but nothing is happening. They told me just "it's going to take a few more days"

Please could you help me?

Resolved

€650

Again 3 pending withdrawals at MyEmpire Casino

Dear ASKGAMBLERS Team,

it is the third time in a row now that I have 3 pending withdrawals (EUR 500,00 each) at MyEmpire - in total EUR 1,500.00 again.
According to their terms and conditions I should be paid after 3 days latest - this time has passed some days ago.

Please support / help.

Thank you very much in advance.
Best regards,
RANDOMMOVE

Resolved

€1500

Delayed payment again by MyEmpire

Dear ASKGAMBLERS Team,

Following my latest resolved complaint, I meanwhile again have 3x EUR 500,00 open withdrawals at MyEmpire casino, and the support would again just tell me that everything is fine and it will just take more time. 3 days have passed - which is the terms and conditions of MyEmpire for withdrawals - and nothing happened.

Meanwhile, 5 days have passed, but still no payments received, please support.

Thank you very much for your support.

Best regards

Resolved

€1500

Withdraw problem 16500 EUR

Hi,

I’ve won €16,500. On “VIP” level 1 I can withdraw €500 per day, with a maximum of 3 simultaneous withdrawals. MyEmpire is generally a good casino, but these withdrawals are unbelievably slow. Even the 3 business days mentioned on the website aren’t enough for a single withdrawal. I currently have three €500 withdrawals pending. Nothing is moving forward.

Even my very first withdrawal is already significantly delayed.

I know the basic rules and the 3-day waiting period, but something really needs to be done about this now.

The first of the three withdrawals is over 86 hours old. I’ve been instructed to contact chat support in such cases.

In both chat and email messages, I keep getting the same response every time: “Please wait patiently, you are in the queue."

Resolved

€16500

Pending Withdrawals fo days

Dear ASKGAMBLERS-Team,

I hope this message finds you well.

On October 5th I won EUR 5,000.00 at the MyEmpire Casino.
As to be seen in the attached pictures, I immediately started the first withdrawal (with my account level I can withdraw a maximum of EUR 500.00 per day with a maximum pending amount of EUR 1,500.00 - currently reached). Usually it takes 3 working days for the withdrawal to be processed - also according to their terms and conditions.
Yet until today I did not receive a single cent and all 3 withdrawals are still pending.
Since working day 4 has passed, I text MyEmpire Casino on daily basis and they keep telling me things like "everything is fine, you are just in the queu, but finance department is working on it and you have high priority".. Still unfortunately, nothing happens.

Are you able to help?

I still have EUR 3,500.00 in the bank and I can see this will take ages and I am afraid, they will not pay at all to be honest... This has never happened to me in the past with them - they were always paying after 3-4 working days. First time I win "big" for my relations I get this insane waiting period as result ..

If there is anything else you need or I can support with, please do not hesitate to contact me.

Thank you very much in advance.
Best regards,
Christian

Resolved

€1500

Withdrawal pending for 3 weeks

I won 15620 dollars and can only withdraw 750 dollars at a time, but my withdrawal has been pending since September 2nd.

It says on my account that it doesn't require verification at the moment.

I don't know what's taking so long.

I've emailed them about it, and they just replied to me with a generic response and provided no help.

I would like to know what's taking so long and what can be done to expedite the process.

Resolved

$15620

MyEmpire Casino -Three unpaid bank withdrawals

Hello AskGamblers team,

I am submitting this complaint against MyEmpire2 Casino, operated by Rabidi N.V., licensed in Curaçao.

I currently have three pending bank withdrawals, totaling 1426 CHF, which have not been paid despite multiple follow-ups with the casino’s support team.

⸻

📄 Details of pending withdrawals:

1. 500 CHF – requested on 30/05/2025

2. 500 CHF – requested on 02/06/2025

3. 426 CHF – requested on 05/06/2025

Payment method: Bank transfer

Total pending amount: 1426 CHF

⸻

As of today, more than 9 business days have passed since the first withdrawal, and I have not received any payment. I have contacted customer support several times and only received vague replies such as:

• “Please be patient”

• “The financial department is delayed”

• “We cannot do anything from our side”

My account is fully verified, all required documents have been submitted, and I am in full compliance with the casino’s terms and conditions.

⸻

📌 Account information: <removed>

I kindly ask for AskGamblers’ assistance in resolving this issue, as the amounts involved are significant, and the casino has failed to provide any clear resolution or timeline.

I am attaching screenshots of the withdrawal requests and support conversations as proof.

Thank you in advance for your support.

Sincerely,

Mauro

Resolved

CHF1426

Casino does not meet its own terms

Hello,

The casino does not comply with its own terms.

I have requested a withdrawal, but they have not approved within their own deadline.

In chat, they say everything looks good, so there should be no reason for the delay.

I see several players writing about the same problem, this is simply too bad. I have given notice via chat that I would file a complaint if they do not meet the deadline, so they have had the opportunity to fix this before I submitted a complaint. Unfortunately, they did not comply with this, so I am now filing a complaint.

Could you please help me?

The amount waiting for is 1000 EUR (10.000 NOK).

Unresolved

€1000

Complaint Statistics

Resolved 40

Avg. Amount $ 1,859

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.7/10 ● 40 reviews

Top reviews from our players

JacksonJ

9 months ago

10/10

I was genuinely impressed by how quickly the support team responded. I had a question about processing my deposit, and they jumped in right away to assist. The whole interaction was smooth, professional, and efficient, which made the deposit process completely stress-free.

TWilliams

9 months ago

10/10

Playing on this site is truly easy and relaxing. Everything is designed to make the experience smooth and stress-free. I never have to worry about technical issues or complicated steps. I just log in, find what I want, and enjoy my time without any hassle. It’s the perfect way to unwind.

LDelara90

9 months ago

10/10

Even for a smaller amount like 1000 NOK, the process was impressively fast. I was honestly surprised at how quickly everything went. My money was in my Skrill account within just 5 minutes. It’s great to see that they treat every transaction with the same level of speed and efficiency, no matter the amount.

MBella01

9 months ago

10/10

Daniel was incredibly patient and kind while helping me reset my password. He took the time to walk me through each step without any rush and made sure I was able to log in successfully. It's always a relief when support is not only helpful but also genuinely friendly. Really appreciate the great service, Daniel!

Nico95

9 months ago

10/10

I requested a withdrawal earlier this morning, and to my surprise, the funds were instantly available in my wallet. The process was incredibly smooth and impressively fast—couldn’t have asked for better!

Stian64

10 months ago

10/10

Can’t believe how nice the staff are here. My second deposit wasn’t going through, and I didn’t realize I had a typo in my info. Abby from support was so cool about it and stayed with me until everything was sorted. Amazing service!

Wesley00

10 months ago

10/10

MyEmpire Casino has a solid selection of games, and the deposit/withdrawal options are convenient. I’ve had no issues with the games, and I like that they offer so many different choices. The customer service has been helpful, though the bonus terms could be more flexible with lower wagering requirements. Overall, it’s a reliable place to play, but there’s room for improvement with the bonuses.

Marius333

10 months ago

10/10

MyEmpire Casino offers a great variety of games, which is definitely a plus. The deposit and withdrawal options are convenient, making it easy to manage your funds. Customer service has been responsive, although the bonus terms could be improved with lower wagering requirements. Overall, it’s a good platform, but a little more flexibility with the bonuses would be nice.

Meredith006

10 months ago

10/10

My deposit didn’t go through, but Maria from support was quick to assist and explained everything clearly. Very helpful! She guided me step by step through the process and made sure the issue was resolved quickly. Thanks to her patience and professionalism, I was able to complete my deposit without any further trouble.

Codyfisher17

11 months ago

1/10

I liked the cool aspect of the side game of the empire. Earning diamonds to build to receive rewards. Large variety of games and provides all the online game options.

Unfortunately, this casino has the worst customer support I’ve ever encountered. Live support really can’t do any task, they just direct you to email support. Which until I threatened to complain I did not receive a reply. Not once. They don’t take responsible gambling seriously either. Don’t play here.