MyEmpire Casino

Hello AskGamblers and MyEmpire.

I am asking for your help. I requested a withdrawal from the casino on 22.11.2025, 650€.

The casino rules state that all withdrawals must be processed within 3 banking days from the moment the withdrawal request is submitted.

In my case, 5 business days have already passed. No one accepted or withdrew my funds.

The customer service asked me to contact them, which I did,d but nothing is happening. They told me just "it's going to take a few more days"

Please could you help me?

Dear ASKGAMBLERS Team,

Following my latest resolved complaint, I meanwhile again have 3x EUR 500,00 open withdrawals at MyEmpire casino, and the support would again just tell me that everything is fine and it will just take more time. 3 days have passed - which is the terms and conditions of MyEmpire for withdrawals - and nothing happened.

Meanwhile, 5 days have passed, but still no payments received, please support.

Thank you very much for your support.

Best regards

Hi,

I’ve won €16,500. On “VIP” level 1 I can withdraw €500 per day, with a maximum of 3 simultaneous withdrawals. MyEmpire is generally a good casino, but these withdrawals are unbelievably slow. Even the 3 business days mentioned on the website aren’t enough for a single withdrawal. I currently have three €500 withdrawals pending. Nothing is moving forward.

Even my very first withdrawal is already significantly delayed.

I know the basic rules and the 3-day waiting period, but something really needs to be done about this now.

The first of the three withdrawals is over 86 hours old. I’ve been instructed to contact chat support in such cases.

In both chat and email messages, I keep getting the same response every time: “Please wait patiently, you are in the queue."

I won 15620 dollars and can only withdraw 750 dollars at a time, but my withdrawal has been pending since September 2nd.

It says on my account that it doesn't require verification at the moment.

I don't know what's taking so long.

I've emailed them about it, and they just replied to me with a generic response and provided no help.

I would like to know what's taking so long and what can be done to expedite the process.

Hello AskGamblers team,

I am submitting this complaint against MyEmpire2 Casino, operated by Rabidi N.V., licensed in Curaçao.

I currently have three pending bank withdrawals, totaling 1426 CHF, which have not been paid despite multiple follow-ups with the casino’s support team.

⸻

📄 Details of pending withdrawals:

1. 500 CHF – requested on 30/05/2025

2. 500 CHF – requested on 02/06/2025

3. 426 CHF – requested on 05/06/2025

Payment method: Bank transfer

Total pending amount: 1426 CHF

⸻

As of today, more than 9 business days have passed since the first withdrawal, and I have not received any payment. I have contacted customer support several times and only received vague replies such as:

• “Please be patient”

• “The financial department is delayed”

• “We cannot do anything from our side”

My account is fully verified, all required documents have been submitted, and I am in full compliance with the casino’s terms and conditions.

⸻

📌 Account information: <removed>

I kindly ask for AskGamblers’ assistance in resolving this issue, as the amounts involved are significant, and the casino has failed to provide any clear resolution or timeline.

I am attaching screenshots of the withdrawal requests and support conversations as proof.

Thank you in advance for your support.

Sincerely,

Mauro

Hello,

The casino does not comply with its own terms.

I have requested a withdrawal, but they have not approved within their own deadline.

In chat, they say everything looks good, so there should be no reason for the delay.

I see several players writing about the same problem, this is simply too bad. I have given notice via chat that I would file a complaint if they do not meet the deadline, so they have had the opportunity to fix this before I submitted a complaint. Unfortunately, they did not comply with this, so I am now filing a complaint.

Could you please help me?

The amount waiting for is 1000 EUR (10.000 NOK).

Hello!

I requested my two withdrawals (total 1000eur) 2 weeks ago to my Skrill bank account.

I was asking several times to customer service and also sent e-mails, but they always said just to be patient and withdraw will be done soon.

It repeats again and again.

It looks like MyEmpire Casino is a scam platform..

Can you help?

So my payment is now 8 days late, I've talked to the agent a million times and still no help, they keep saying they have too many requests.

They're actually just dragging me out because they're sending this message to everyone.

My first payment was on 19.04 then the next day another one and the third payment on 3rd day.

They say verification is not needed and that's what I asked. So, please help me because they're dragging me out and wasting my time and patience.