MrPacho Casino

Hey AskGamblers,

I’m having an issue with Mr Pacho Casino. I requested a withdrawal of 1200€ a week ago, and it still hasn’t been processed.

I’ve contacted customer support, but I’ve only gotten vague responses and no real answers about when I’ll get my money.

Can you help me out and look into this? I’d really appreciate it!

Thanks,

Dear AskGamblers Team,

I am writing to formally report an issue regarding delayed and repeatedly denied payment of my winnings from the casino MrPacho.com, one of your regulated partners.

On 22.12 , I won a total of €335 while playing on the MrPacho.com platform. Despite more than 7 days having passed since I requested the withdrawal, I have yet to receive the payment.

I have contacted MrPacho.com’s customer service multiple times via [mention channel, e.g., live chat, email, etc.] but have only received generic responses with no resolution to my issue. This delay and lack of action are unacceptable, particularly as the amount in question is modest compared to the funds I have deposited and lost on their platform.

As the regulating authority, I kindly request your intervention to ensure MrPacho.com complies with fair play and transparency rules. I would appreciate confirmation of the expected timeline to receive my winnings.

I am available to provide any supporting documentation, such as screenshots or records of my communications with MrPacho.com’s customer service team, if necessary.

Thank you in advance for your attention to this matter. I look forward to hearing from you soon.

Kind regards,

< personal information >

Made a withdrawal over a week ago, but money is nowhere to be seen.

Seen a lot of the same feedback from other customers so they probably just push back the withdrawal so people play their money away.

I would have liked to verify my account so that the withdrawal would be faster, but they say "There is no need to do that” and my verification tab is not even open. Live chat says that I don't need to verify and email support says that I have to.

Contacted customer support and live chat on many different days and they said that they sent a message to the verifying and finance team but nothing happened.

I played in the casino, and it seemed to me that everything was fine. But unfortunately, this is a scammer's casino. They do not allow players to withdraw money.

I made two deposits and they were credited very quickly. And I can't withdraw funds. the withdrawal button is simply not active.

I wrote to support and they advised me to clear the cache and cookies of my browser. I cleaned the cache and cookies. I changed the browser, and I changed the device from which I logged into my account, but it still does not help. I wrote to support and asked them to issue a withdrawal request for me. But they said they won't do that. Then I said if they can't withdraw my funds, let them return all my deposits to me, and they sent me the rules, which say that the deposits will not be returned.

Please help me to return my funds.

I am attaching a screenshot that clearly shows that they do not allow you to withdraw money 150.9 EUR

Ladies and Gentlemen,

After I asked several times in the chat to close my account in order to protect myself, I ordered an irrevocable account closure by e-mail on Friday, 15.12.2023 at 15:40. This was responded to without closing the account by telling me a personal manager would get in touch, which did not happen.

Regardless of this, the casino should have closed the account to protect me from further damage. This was deliberately not done.

Since then, a further 436 euros have been deposited. These are to be refunded due to the failure to close the account, which I hereby request.

I am setting a deadline of 48 hours, after which additional criminal charges will be filed. The casino is extremely unprofessional. The money can be refunded to the credit card with the final number 0604.

Yours sincerely

< Full name removed >