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MrPacho Casino

MrPacho Casino
Welcome Bonus

100% up to €500 + 200 Free Spins

Visit casino
T&Cs Apply
Our Rating CasinoRank
5.6/10
CasinoRank
Player Rating 19 reviews
7.7/10
19 reviews
Complaint Response 18 complaints
2 days avg. 18 complaints

MrPacho Casino: My Expert Opinion

The overall feel of the site is fun and welcoming, with animated menus for extra entertainment. We found everything we were looking for, including live chat, which is supported from any page of the site.

user_avatar
By Bojana O.
What we like
  • Impressive game selection
  • Accepts crypto
  • VIP Program & Casino Shop
What we don’t like
  • Low withdrawal limits for non-VIP
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

MrPacho Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mrpacho.com/
Established
2023
Licences
Costa Rica Gambling
Company
Luxinero Group
Affiliate Program
Boomerang Partners
Languages
English, Finnish, Norwegian, German, Polish, Portuguese, French, Italian, Hungarian, Czech, Spanish, Japanese, Greek, Slovenian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
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General Information About MrPacho Casino

MrPacho is a dual-market online casino site launched in 2023, operating under a Costa Rican license. While the site features a massive casino lobby, equal priority is given to its dedicated Sportsbook environment. The entire technical framework is delivered through PWA technology, ensuring that sports betting and gaming modules are fully responsive on mobile browsers without requiring a separate app.

The site’s architecture is built to accommodate a high volume of simultaneous products, ranging from virtual sports to traditional slots. Navigation is handled through a sidebar menu that separates the casino experience from the athletic betting markets, allowing for rapid transitions between live odds and gaming tables.

The ecosystem is further supported by a VIP hierarchy and a Bonus Shop, where user progression is tracked across all wagering activities.

Payment Information and Options at MrPacho Casino

The financial setup at MrPacho is designed to handle a variety of national currencies, including EUR, CAD, USD, and PLN. The platform also operates as a crypto casino, accepting deposits and processing withdrawals via cryptocurrencies such as BTC, ETH, and USDT. The minimum deposit is €20, while withdrawals start at €10, providing flexibility for different transaction sizes.

A wide selection of casino payment methods is integrated into the cashier, covering credit cards (Visa, MasterCard), regional banking tools (such as Blik and Interac), and various e-wallets. MrPacho withdrawal limits are tied to account status, with monthly limits starting at €7,000 and potentially reaching €75,000 for top-tier users. The finance department maintains a 24/7 oversight of all transactions to ensure technical stability across both fiat and blockchain gateways.

Customer Support at MrPacho Casino

MrPacho provides two primary ways to get assistance: 24/7 Live Chat and email support. For urgent issues or quick questions about the sportsbook or casino, the live chat is the most efficient option, offering real-time responses from the support team. If a matter requires a more detailed explanation or the attachment of documents, users can reach out via email at [email protected].

The support infrastructure is designed to be accessible across all versions of the site, including the mobile PWA. Whether a player needs help with account verification, technical troubleshooting, or payment inquiries, the team is available around the clock to provide guidance.

Games at MrPacho Casino

MrPacho focuses on a manual approach to player safety. The site doesn't have buttons or sliders in the account settings to set your own deposit or time limits. Instead, if someone wants to restrict their play, they should contact the support team directly. This method ensures that every request for a break or a limit is handled personally by staff, who can offer guidance on managing gambling habits.

The primary safety tool is the self-exclusion process. To close an account for an extended period, a user must email the support desk. The casino strives to process the requests within 24 hours, after which the account is locked, and all marketing emails are stopped. The page also provides a list of professional organisations, such as GamCare and Gambling Therapy, for anyone who needs expert advice beyond the casino’s tools.

MrPacho Casinos Commitment to Responsible Gambling

The casino supports responsible gambling, and they have listed ways in which you can maintain control of your spending. 

If you think you need to take a break from gambling, you can contact the casino's customer support team. You can also self-exclude, and this must be done by email. 

If you visit the casinos Responsible Gambling tab at the foot of the casino, you can also take a self-test. If you answer yes to any of the questions, the casino suggests that you seek help from third-party organisations or self-exclude. 

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MrPacho Casino Bonuses

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Reload Bonus
50% up to €700 + 50 Free Spins, Weekend Reload Bonus
Minimum Deposit €20
Wagering Requirements 35x(d+b)
Bonus Percentage 50%
More info
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Free Spins
50 Free Spins
Minimum Deposit €20
Free Spins N/A
Free Spins WR N/A
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Cashback Bonus
15% up to €3000 Weekly Cashback Bonus
Bonus Percentage 15%
Wagering Requirements 1xb
Maximum Cashout N/A
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Live Casino Bonus
25% up to €200 Live Casino Cashback Bonus
Minimum Deposit N/A
Wagering Requirements 1xb
Bonus Percentage 25%
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Complaints

Read the complaints other players have left for MrPacho Casino. Learn more about complaints.

Show all complaints
Submit complaint
Mrpacho is cancelling my withdraws

Dear AskGamblers I'll need your help.

I made my first 200eur withdraw on this casino at 12.6.2026 and it was cancelled right about when casinos 96 hour window is full. I contacted support and they told me that I have cancelled it myself.

However on deposits and withdraws I use Zimpler as a provider. I contacted them what was the reason for cancelling and they told me that casino did not confirm it in this 96 hour window.

Then on 16.6.2026 I made a new withdraw that was also cancelled. The same thing, the casino is stating that I am cancelling it.

And I have not cancelled any of those and it can be confirmed from Zimpler.

Please help me with this withdraw!

Status solved Resolved
€200
Self exclusion not done in timely manner

Hi,

I first contacted customer support via the email address provided in the Terms & Conditions section of the website on 27 March 2026 and requested to be self-excluded. Customer support replied by providing the contact details of a "VIP Manager". I subsequently sent my self-exclusion request to the VIP Manager via both WhatsApp and email, but I did not receive any response.

To date, I have requested self-exclusion at least four more times by emailing customer support. I explained that the VIP Manager had not responded to my requests. I also contacted the live chat service, but I did not receive any assistance. Furthermore, I informed the casino about my gambling addiction.

During the period from 29 March 2026 to 18 June 2026, I deposited approximately €8,500 in total and made no withdrawals.

I hereby request a full refund of all deposits made during this period, as well as the permanent closure of my account with this casino and all other casinos operated by the Luxinero Group.

Status solved Resolved
€8,500
Withdrawal delayed for more than 10 days
I am submitting this complaint regarding a withdrawal of €500 that has been pending since 25 May 2026.

The withdrawal request has remained in “Under Review” status for over 10 days. During this period, I have contacted customer support repeatedly, almost every day, seeking clarification and a resolution.

While the support agents have been polite, I have received the same generic response every time: that my case has been forwarded to the relevant department and that I should wait for an update. Despite these assurances, no explanation has been provided for the delay, no timeframe has been given, and no progress has been communicated.

As a player, I find this extremely concerning. If there is a verification issue, I expect to be informed. If additional documents are required, I expect to be notified. Instead, I am left waiting indefinitely while my funds remain inaccessible.

The amount involved is not disputed. The withdrawal request was submitted properly, yet after more than 10 days it is still being reviewed with no clear reason provided.

At this point, I am requesting:

1. Immediate clarification regarding the reason for the delay.
2. Processing of my €500 withdrawal without further unnecessary postponement.
3. A clear explanation of why this withdrawal has been kept under review for such an extended period.

I hope Mr Pacho will address this issue publicly and resolve it promptly. Until then, I believe other players should be aware of my experience and the lack of transparency surrounding this withdrawal request.
Status solved Resolved
€500
Attempting to Close Account

I contacted "Support" as directed by Live Help when I attempted to close my account with them. I emailed on May 2nd, it's now 7 day's later and 5 emails all unanswered, no automatic reply or acknowledgement. Practically on a daily basis, I went into the Casino to Live Help and demanded my Account be closed as clearly "Support" is not doing their job. I was told they can't do it and to be Patient ( I think 7 days & 5 unanswered emails is been Patient), knowing I might deposit while waiting I asked for a deposit limit to be put on my account, again they can't do this at Live Help (I actually think they mentioned they don't offer that service). I'm still waiting as I type for a reply & account closed, absolute joke of a site !! Zero Responsible Gambling policy.

Status solved Resolved
Urgent complaint ongoing withdrawal issues and non payment of winnings
Mr Pacho Casino is repeatedly refusing my withdrawal requests without valid explanation.
My VIP manager, Victor, is treating me disrespectfully and giving me meaningless, repetitive answers that lead nowhere.

My withdrawals have been rejected multiple times: 1700 / 1700 / 1500.
I also have a withdrawal of 1500 that was approved by the casino, but it has still not been credited to my bank account.

I do not play with bonuses, and I have fully respected all the casino’s terms and conditions.

I also have all necessary screenshots as evidence, as well as the full conversation history with my VIP manager.

At this stage, I strongly warn other players: until my winnings are fully paid, I advise you not to play on this casino.
Status solved Resolved
€6,400
Withdraw problem and account access denied

Casino Name: Mr Pacho Casino

Complaint Type: Withdrawal Issue & Account Access Denied

Amount: €1500 pending + €8000 balance

Detailed Description:

I requested a withdrawal of €1500, which has now been pending for 6 days.

In addition, I still have approximately €8000 remaining in my account balance that I cannot access.

I am also completely unable to access the casino website and my account. The site does not load or my login is not working, and I have not received any explanation or prior notice.

I have already contacted support but did not receive any clear response.

This situation is very serious, as a total of €9500 of my funds is being held while I am locked out of my account.

I request immediate assistance to restore access to my account and process my withdrawal without further delay.

I am willing to provide any documents required.

Thank you

Status solved Resolved
€9,500
Dispute regarding incorrect bonus conversion and breach of TC Section 7 16
I am filing a formal complaint against Mr. Pacho Casino regarding a direct violation of their own Bonus Terms and Conditions.
Today, April 7, 2026, I successfully completed the wagering requirements for a €25 bonus (Transaction ID: 4150652813). My final balance upon completion was €848.71. According to the General Terms and Conditions, specifically Section 7.16, any such bonus has a maximum withdrawal limit of x5 (five times) the bonus amount received.
For my €25 bonus, the converted amount should have been €125.00 (or at least capped at €100.00 as per the example provided in the rules). However, the casino only credited €25.00 (exactly 1x) to my real balance, effectively voiding the remaining €75.00 without any legal grounds.
I contacted Live Support and spoke with agent Melany. I explicitly pointed out Section 7.16, and the agent even admitted in the chat: 'as i said it is maximum 5x'. Despite this admission, the agent claimed a '1x limit' applied to this specific bonus but failed to provide any link, document, or screenshot to prove such a rule exists. She stated I could only see the specific terms while the bonus was active; however, clicking the 'Terms' link during the active bonus period redirected me directly to the General T&C with the 5x rule.
I have already requested a withdrawal for the initial €25.00, but I am disputing the missing €75.00 that the casino refused to credit. I warned the support three times that I would escalate this to AskGamblers, but they refused to follow their published rules. I request the casino to honor Section 7.16 and credit the remaining €75.00 to my account.
Status unsolved Unresolved
€75
Account login issues

Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.

Before now I was able to login my gaming account to place bets and withdrawn from my gaming account, today when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.

Also, I have a pending withdrawal of 39 USD and a balance of 29 USD, making a total balance of 68 USD.

They say my account is normally, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.

Please, I need your help on this.

Below are screenshots with the operator

Status solved Resolved
$68
Withdrawal from February 2025 still not received

Hello,

I had a problem with this site, Mr. Pacho.

In February 2025, I won 3000 euros, but they never paid me despite my numerous follow-ups.

I haven't received anything. I hope you can help me, please.

I followed all the rules, the bonus, and lost a lot of money

Could you please help me resolve this situation

Status unsolved Unresolved
€3,000
Withdrawal delay 2 weeks

Hi, the reason for this complaint is very simple, I have been waiting for two withdrawals that sum 634 euros ever since the 30rd of January. They still aren't paid, they haven't asked for kyc, and in chat they tell me to keep waiting. I am attaching the withdrawal of the highest amount and it shows the date.

Status unsolved Unresolved
€634

MrPacho Casino Complaint Stats

Resolved 14 / 17
Avg. Amount $2,445
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Review this casino

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Player Rating
7.7/10 ● 19 reviews

Top reviews from our players

SiriusPaul badge
10/10

Very Fast Withdraw, Great Support, Special Offers for VIPs, and many Slots for the best Experience. I Had never Problems with the Casino and I recommend it for all Gamblers

Helpful ()

Dear SiriusPaul, We are delighted to receive your wonderful feedback regarding your experience with our casino. At our Casino, we strive to provide our players with the best possible gaming experience. It brings us immense joy to know that you have enjoyed our fast withdrawal process, excellent support, special VIP offers, and the wide variety of slots we offer. Your recommendation is the highest compliment we could receive. We are committed to maintaining and improving our services to ensure that you and all our valued players continue to have a fantastic experience. Should you have any suggestions or require assistance in the future, please do not hesitate to contact our support team. Thank you once again for your positive feedback and for choosing our Casino as your preferred gaming destination. Best regards, Mr.Pacho Casino.

user avatar
Fr2046 badge
7/10

The Service is promptly reachable and the variety of games you can choose to play is good and easy to find on the homepage...VIP Team is very friendly..

The withdrawal Limit is very low..Therefore it is not easy to cash out. Bonuses offered is with higher wages attached. RTP can be Enhanced in order Not to always have a losing streak.. I hope this improves in the future.

Helpful ()

Dear Fr2046, Thank you for your feedback. We are thrilled to hear that you enjoyed our wide range of slot providers and a wide variety of games. We really appreciate your positive words about our support team and especially our VIP team. Our VIP department is always ready to help you, answer any questions you may have and providing first-class service to our valued players is always our priority. Regarding withdrawal limits, all information is available on our website in the relevant sections, and we always recommend that you familiarize yourself with the rules before you start playing. We would also like to draw your attention to the following paragraph of our Terms and Conditions: 6.15 Requests To Withdraw Funds Are Worked Through By The Financial Department Within 72 Business Hours After The Request Is Made And/Or 72 Business Hours After The Last Withdrawal Request Was Paid Out, Provided All Other Conditions Are Met And Checks Are Completed, As Outlined In The Terms. Financial Department Agents Process Requests For Withdrawing Monetary Funds From 6 AM To 5 PM GMT, Monday-Friday. Thank you again for your feedback. We are doing our best to improve our services and appreciate your trust. Best regards, Mr.Pacho Casino.

user avatar
PALITAFFID badge
10/10

Easy to use, and friendly with good games!
The MrPachoo online casino app delivers a seamless experience with its user-friendly interface, extensive game selection, and secure transactions. Highly recommended for both novice and seasoned players!"

There is none actually. This online casino app has potential but often crashes and has slow payouts. Needs improvements in stability and customer support responsiveness.

Helpful ()

Dear PALITAFFID, Thank you for sharing your experience on our website! We are delighted to hear that you consider our site the best place to spend your leisure time and that you appreciated the work of our Finance Department. We value your feedback and will use it to ensure our players do not encounter similar issues in the future. If you have any questions or concerns, please feel free to contact us via email at [email protected] or through our live chat. Best wishes for your success, Mr. Pacho Casino

user avatar
Revelka81 badge
10/10

The best casino I know. they provide bonuses and the ability to play normally without any interruptions. What's more, when I win, there is no problem with the payment. When it comes to chat support, they solve the problem quickly.

Helpful ()

Dear Revelka81, Thank you for your feedback. We are thrilled to hear that you enjoyed our wide range of slot providers, excellent customer support, and abundant promotions. We are so glad to hear that you find our bonuses and games that nice, and enjoy playing in our casino. We sincerely hope that the next your visit to our website will be even luckier and more satisfying. Should you have any questions or concerns, please do not hesitate to contact us via email [email protected] or via live chat. Best regards, Mr.Pacho Casino.

user avatar
looperinho badge
1/10

Yesterday, I registered at Mr Pacho casino. I deposited 10,000 HUF and received a 10,000 HUF bonus. After meeting the wagering requirements, there was an astonishing amount of 8,750,000 forints, roughly 21 - 22,000€, in the player account.
I thought I could cash out this significant win, but then I discovered a €500 daily withdrawal limit, equivalent to 200,000 forints, and a monthly limit of 2,800,000 forints, around 7,000€.
It's astounding that €22,000, roughly 8,750,000 forints, would require a three-month waiting period! This delay is unacceptable and adds to the frustration of the situation."
As a new player, I won a huge sum, but it was simply impossible to withdraw. When I contacted the casino, they were completely unhelpful, failing to address my questions and providing evasive responses. This lack of assistance was frustrating.
I lost the entire amount, self-excluded myself from the casino, and hope that this den of iniquity will soon be shut down!

Helpful ()

Dear looperinho, Thank you for sharing your concerns with us. We are very sorry to hear about the difficulties you encountered during your stay with us. We would like to point out that by registering with our casino, you have agreed to our terms and conditions, including our withdrawal limits: 6.11 All withdrawals will be processed in accordance with our monthly withdrawal limits and subject to the VIP status of the customer requesting the withdrawal. Therefore, we are not responsible if you choose to lose all your funds instead of keeping them, upgrading your VIP level and making withdrawals. If you can provide us with any additional information or suggestions on how we can improve your gaming experience, please contact us. We hope that you will have an even better experience with us in the future. Yours sincerely, Mr.Pacho Casino Team.

user avatar
feti badge
2/10

The casino interface is so nice and attractive for playing, it is one of the best casino in terms of interfaces and the variety of games.
I play table games, they have the most famous table games providers.

Vip system in the casino is not transparent at all. I was vip level 3 then I found myself in few minutes not vip at all, and they put me in level 1. Same as if I just register although I was doing and still high stick black jack bets between 1000-3000 euro per bet, wagering minimum 10k euro everyday! And I still not vip. Which allow me to make only 1 withdrawal request per day max 500 euro, they have 72 hours to complete the request.
Imagine gambling with 3000 euro per single bet, but you can withdraw 500 euro every 1-3 days. The system totally not transparent in terms of vip rating

Helpful ()

Dear feti, Thank you so much for your feedback! We are very pleased to hear that you like our interface and games. Regarding the VIP level question, a customer's VIP level is determined by activity during the ninety (90) calendar days preceding the request for withdrawal and can be changed depending on the ratio of deposits and withdrawals made and bonuses received. The status of a client who does not place active bets during the month is automatically downgraded to the lowest level. We sincerely hope that your next visit to our website will be even more successful and enjoyable. If you have any questions or concerns, please do not hesitate to contact us via email at [email protected] or via live chat. We wish you every success, Mr. Pacho Casino.

user avatar
NadjaVal badge
8/10

I love this casino. The game variety is fantastic, and the payouts are impressive. I have already had a couple of nice wins. Also I like the design, my favorites colours:) Highly recommend!

Helpful ()

Dear NadjaVal, Your feedback is greatly appreciated by the whole team! We are so glad to hear that you find our bonuses and games that nice, and enjoy playing in our casino. We sincerely hope that the next your visit to our website will be even luckier and more satisfying. In case any questions or concerns occur, please, do not hesitate to contact us via email [email protected] or via live chat. Best regards, Mr.Pacho casino.

user avatar
Lamm badge
1/10

They have a huge selection of games and the providers are easy to find in the list.
You can earn notes that you can use in the casinos store to buy freespins and bonusmoney.

I just registered at the casino and provided all my details. After the registration I made my initially deposit.
To my suprise the welcome bonus was not applied. When talking to the live chat I was told that the administration had refused the welcome bonus and sent me the rule 7.3 in the t&c. No further information was provided.
I urge everyone to read the t&c carefully every time you registrate at an online casino. I cannot recommend this casino since this happened and they won't provide you with a reason after you have deposited.

Helpful () Message

Dear Lamm, Your feedback is greatly appreciated by the whole team! We are so glad to hear that you find our bonuses and games that nice. However, we apologize for any inconvenience you may have experienced with your first deposit bonus. We would like to note that our administration reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable. We sincerely hope that the next your visit to our website will be even luckier and more satisfying. In case any questions or concerns occur, please, do not hesitate to contact us via email [email protected] or via live chat. Best regards, Mr. Pacho casino

user avatar
MerjaIkonen badge
7/10

I love that they have a solid VIP program that any loyal player can get. There are solid slot games and I can win a lot of rewards with a welcome bonus. I hope this can continue because the games are pretty fun to keep playing all of them.

Helpful ()

Dear MerjaIkonen, Your feedback is greatly appreciated by the whole team! We are so glad to hear that you find our bonuses and games that nice, and enjoy playing in our casino. We sincerely hope that the next your visit to our website will be even luckier and more satisfying. In case any questions or concerns occur, please, do not hesitate to contact us via email [email protected] or via live chat. Best regards, Mr.Pacho casino.

user avatar

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