MrPacho Casino

Withdrawal from February 2025 still not received

€500

Account login issues

Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.

Before now I was able to login my gaming account to place bets and withdrawn from my gaming account, today when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.

Also, I have a pending withdrawal of 39 USD and a balance of 29 USD, making a total balance of 68 USD.

They say my account is normally, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.

Please, I need your help on this.

Below are screenshots with the operator

75h left

$68

Hello,

I had a problem with this site, Mr. Pacho.

In February 2025, I won 3000 euros, but they never paid me despite my numerous follow-ups.

I haven't received anything. I hope you can help me, please.

I followed all the rules, the bonus, and lost a lot of money

Could you please help me resolve this situation

€3000

Withdrawal delay 2 weeks

Hi, the reason for this complaint is very simple, I have been waiting for two withdrawals that sum 634 euros ever since the 30rd of January. They still aren't paid, they haven't asked for kyc, and in chat they tell me to keep waiting. I am attaching the withdrawal of the highest amount and it shows the date.

Ongoing Withdrawal Delays

€634

I would like to file a formal complaint regarding serious issues I am currently experiencing with Mr Pacho Casino.

I have several withdrawal requests that have been pending for an unreasonable amount of time, and I still have not received any clear explanation regarding the delays. I am requesting a precise and transparent reason why my withdrawals are still marked as “in progress.”

Additionally, I have contacted customer support multiple times via email and have not received any meaningful response. The live chat service is either unavailable or provides only vague and unclear answers that do not resolve my concerns. At this point, I feel completely ignored as a customer.

Furthermore, despite being a VIP Level 5 player, I have not been assigned a VIP manager, which is highly disappointing considering my level of activity and loyalty to the platform.

My requests are simple:
• A clear explanation for the ongoing withdrawal delays
• Immediate processing of my pending withdrawals
• Proper communication from a competent support representative
• Clarifications regarding my VIP status and the absence of a VIP manager

I am hoping that AskGamblers can help facilitate communication and ensure that this matter is handled professionally and promptly.

Thank you.

1 Week Withdrawal Delay at MrPacho

€4500

Hey AskGamblers,

I’m having an issue with Mr Pacho Casino. I requested a withdrawal of 1200€ a week ago, and it still hasn’t been processed.

I’ve contacted customer support, but I’ve only gotten vague responses and no real answers about when I’ll get my money.

Can you help me out and look into this? I’d really appreciate it!

Thanks,

Withdrawal delayed on Pacho sports website

€1205

Almost placed my withdrawal on 26TH February.
But they are not processing my withdrawal.
They are always giving reply your withdrawal will be processed soon.
It's really frustrating that much time taken for crypto withdrawal.
3 days is the maximum process time and it also exceeded.
Please help me to get my withdrawal fast.
For my withdrawal it only took 2 days🥲.
Hope they will act soon.

Complaint Regarding Delayed and Denied Payment from MrPacho

₹12943

Dear AskGamblers Team,

I am writing to formally report an issue regarding delayed and repeatedly denied payment of my winnings from the casino MrPacho.com, one of your regulated partners.

On 22.12 , I won a total of €335 while playing on the MrPacho.com platform. Despite more than 7 days having passed since I requested the withdrawal, I have yet to receive the payment.

I have contacted MrPacho.com’s customer service multiple times via [mention channel, e.g., live chat, email, etc.] but have only received generic responses with no resolution to my issue. This delay and lack of action are unacceptable, particularly as the amount in question is modest compared to the funds I have deposited and lost on their platform.

As the regulating authority, I kindly request your intervention to ensure MrPacho.com complies with fair play and transparency rules. I would appreciate confirmation of the expected timeline to receive my winnings.

I am available to provide any supporting documentation, such as screenshots or records of my communications with MrPacho.com’s customer service team, if necessary.

Thank you in advance for your attention to this matter. I look forward to hearing from you soon.

Kind regards,

< personal information >

I played in the casino, and it seemed to me that everything was fine. But unfortunately, this is a scammer's casino. They do not allow players to withdraw money.

I made two deposits and they were credited very quickly. And I can't withdraw funds. the withdrawal button is simply not active.

I wrote to support and they advised me to clear the cache and cookies of my browser. I cleaned the cache and cookies. I changed the browser, and I changed the device from which I logged into my account, but it still does not help. I wrote to support and asked them to issue a withdrawal request for me, but they answered the, cannot do it.

Please help me to return my funds.

I am attaching a screenshot that clearly shows that they do not allow you to withdraw money 3803,1 Kč. No "WITHDRAW" option. Also the account says that no verification is required from me at this time, so I am not able to verify anyhow.

€335

Withdrawal not possible

Mr Pacho Casino - Verify and withdraw issue going on for over a week

Kč3803.1

Made a withdrawal over a week ago, but money is nowhere to be seen.

Seen a lot of the same feedback from other customers so they probably just push back the withdrawal so people play their money away.

I would have liked to verify my account so that the withdrawal would be faster, but they say "There is no need to do that” and my verification tab is not even open. Live chat says that I don't need to verify and email support says that I have to.

Contacted customer support and live chat on many different days and they said that they sent a message to the verifying and finance team but nothing happened.

Abgelehnt

€500

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 1,282

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

8.2/10 ● 23 Bewertungen

Top-Bewertungen unserer Spieler

moenius

vor 4 Tagen

10/10

I didn’t really spend time learning the site, it’s quite direct from the start. I mostly just jumped between a few games and everything felt smooth while playing, no interruptions or weird behavior.

After some time I noticed a few things weren’t as clear as I expected, especially when I tried to go beyond just playing. It didn’t stop me, but I had to pause and figure things out instead of just continuing naturally

nonogaro

vor 4 Tagen

10/10

I found it quite easy to get started, everything is laid out in a simple way so you don’t really waste time figuring things out. There’s a lot of games, so I kept switching between different ones without getting bored, and deposits worked without any issues when I tried.

When I went a bit deeper, some parts felt a little unclear, especially around bonuses. Also, the withdrawal worked but didn’t feel as quick as I expected, so that part could be smoother

SugarSchrom

vor 3 Wochen

10/10

Honestly, as someone who has tried a lot of online casinos, MrPacho feels pretty comfortable playing in. The game library is solid — plenty of slots and a few live tables that run smoothly. The interface is simple, so finding a game or jumping between slots takes seconds, which is nice during long sessions.

That said, it’s not flawless. Withdrawals and account verification can take a bit longer than expected, especially if you’re used to faster crypto casinos. Support does respond and solves issues, but sometimes you wait longer than you’d like, which can be frustrating when money is involved.

SonjaKug

vor 7 Monaten

7/10

Schneller Kundenservice. Bei Fragen wird einem in der Regel innerhalb weniger Minuten geholfen. Mr Pacho bietet eine große Spieleauswahl unterschiedlicher Anbieter.

Es könnte mehr und vor allem höhere Boni geben. Leider muss man des Öfteren um Boni "betteln".
Ansonsten habe ich persönlich rein garnichts auszusetzen.

2015prel

vor 7 Monaten

10/10

Alles bestens. Vip Manager sind super freundlich und helfen einem immer sofort. Zudem gibt es oft tolle Boni und eine Riesen große Auswahl an Spielen.

Stefan1902

vor 11 Monaten

10/10

Das ist das beste casino in Deutschland, super service, coole Gewinne. Vip Service ist sehr gut und freundlich. Schnelle Auszahlung. Einzahlung ist einfach.

Hallo Stefan1902, Vielen Dank für Ihre begeisterte Bewertung! Wir freuen uns sehr, dass unsere Plattform zu den besten gehört und sowohl unser VIP-Service als auch unser Support Ihre Erwartungen erfüllt haben. Es ist schön zu wissen, dass Ein- und Auszahlungen reibungslos funktionieren und Sie Ihre Gewinne genießen. Ihr Feedback motiviert uns, uns weiter zu verbessern und allen Spielern ein reibungsloses Spielerlebnis zu bieten. Wir sind dankbar, Sie bei uns zu haben und freuen uns auf viele weitere angenehme Spiele. Mit freundlichen Grüßen, Mr. Pacho Casino Team

MrPacho Casino vor 5 Monaten

Heegus89

10/10

Das beste Casino in dem ich seit langer Zeit spiele.
Der Service ist super, ubd wenn ich Probleme habe hilft mir mein persönlicher VIP Betreuer sofort.

Hallo Heegus89, Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es ist schön zu hören, dass Sie unsere Plattform für die beste halten, auf der Sie seit langem gespielt haben, und dass Ihr persönlicher VIP-Manager Ihnen jederzeit umgehend zur Seite steht. Dieses positive Feedback zu unserem Service und unserem VIP-Support bestärkt uns darin, unsere hohen Standards beizubehalten. Vielen Dank, dass Sie ein geschätztes Mitglied unserer Community sind. Wir freuen uns darauf, Ihnen auch weiterhin ein angenehmes Spielerlebnis zu bieten. Mit freundlichen Grüßen, Mr. Pacho Casino Team

MrPacho Casino vor 5 Monaten

Bamboradzio

10/10

Best casino. Great bonuses, and VIP system. Nice selection of games. Very friendly and fast service. Large range of payments. Nice appearance and clarity of the page.

Dear Bamboradzio, Thank you for your wonderful review! We are delighted to hear that you enjoyed our bonuses, VIP system, game selection and service. Your words motivate us to keep working to provide the best experience for our players. We are also grateful for your feedback on our design and usability. Your comfort and satisfaction is our top priority and we are always striving to improve our services. We always strive to provide the best possible service to our players and we're glad to hear that you were satisfied. If you have any questions or suggestions, please don't hesitate to contact us at [email protected] or via LiveChat. We are always here to help you. Best wishes, Mr Pacho Casino.

MrPacho Casino vor 1 Jahr

Papmalik

10/10

It's great website, I win a lot of money in this casino and the withdrawal is very quick, and if you have a problem you can contact support and they will respond to you immediately. I advise to visit MrPacho try it and you won't regret it.

Nothing, for me it's perfect, I like it. I'm super fan and I don't have the idea to change it, I play every Day, and I enjoy it, it's simple and amazing

Dear Papmalik, Thank you for your wonderful feedback! We are very pleased that you are enjoying your time on our site and appreciate the fast payouts and prompt support. Your recommendation means a lot to us, and we're sincerely grateful that you've shared your experience with others. We always strive to provide the best possible service to our players and we're glad to hear that you were satisfied. If you have any questions or suggestions, please don't hesitate to contact us at [email protected] or via LiveChat. We are always here to help you. Best regards, Mr Pacho Casino.

MrPacho Casino vor 1 Jahr

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