Page 2 – Player Reviews for Mr Green Casino

Really nice casino, safety first, great layout, and lots of slots and promotions. I will keep this one close for sure. The chat has also little to no queue time.

I wish their chat representatives would be more ''human'' , and not sound so robotic. Definitely faster when using already-made responses, but it helps when you feel like speaking to a real person.

I played with a Bonus. The Live Chat was extremely nice and kind explaining stuff. I managed to wager through the Bonus and cashout 380€! I am super happy, the withdrawal was more then quick, I am just waiting for my bank account to show it. Thanks Mr.green.
Also the site has very much available Slots to chose from, nothing bad I can talk about!

Mr Green casino is an amazing casino for me! I was previously on 888 casino which was decent but when I made an account with Mr Green my online gambling experience was taken to a complete different level! first of all my favorite withdrawal method to use it Paypal and on MrGreen the Paypal withdrawal time is literally instant but with 888 Casino it took about 24 hours to be processed. I am very pleased with this.
Also I really like that way I can deposit money into my account with Paypal without even having to put my Paypal details in everytime and log in! its much easier. Another thing about 888 Casino is the minimum bets on most live games like roulette was £0.50 but I'm a low roller and I really appreciate being able to place £0.10 bets on Mr Green which I can do!
Highly recomend Mr Green to anyone inerested! :) and yes this is not a fake review its quite legit :)
Oh also it would be nice to have a few more Playtech RNG roulette games like mini roulette, and dragon roulette on Mr Green so maybe if you could mention that to whoever deals with adding new games that would be awesome!
Thanks
James Ishak

Nothing apart from what I said about having more Playtech RNG games.
I have to post more negative to post this comment so ignore this.

Registration was easy accept for a glitch in accepting the code sent to my mobile phone. A good selection of slots that display well on a mobile device. I thought the exclusive slots were good.

I made it clear from the start in " my account" no bonuses etc. I deposited £10 via PayPal and played. The next day I deposited another £10 with no problem. But the next day I deposited £30 and my deposit was added to my account WITHOUT me even entering PayPal log in. I contacted live chat Dan who was the least helpful asking me questions that were not relevant to my question. I closed the chat. Today I contacted PayPal and they told me that some casinos will automatically add funds WITHOUT you logging into PayPal. This they agreed with me was very bad practice, so with their advice and of course my agreeance I have blocked Mr Green from taking money from my account. I do not want to be associated with a casino who operates in this manner, so I have closed my account on self exclusion for 5 years.

Honestly, there is nothing to like with this casino. I have long thought about remembering something positive about this casino, but unfortunately nothing.

I strongly take a distance from Mr Green methods in keeping customers' deposits as well as wins as hostages. Mr Green uses suspicious methods and do everything possible to delay your payment. It does not fit what Mr Green wrote further up about KYC procedure and withdrawals verification deadlines: '' we do aim to approve these within 72 hours, however when verification is needed this can take slightly longer than we need to receive the documents first are verified by our verification team. ''

All this is just public relations in here to trick you into using their casino. Don't fall into their trap. If you need help from their support, be aware that you will get helped by inexperienced young teens down to 18/19 years old! Their support uses the copy + paste method. Over the phone Mr Green support laughs at their customers, constantly interrupts the customer, hangs up the phone call without any notice and they try to win a discussion with a customer than building a relationship.

All in all, if you are interested in getting a ''mafia'' treatment from a casino, get cheated and risk your money: use Mr Green.

Low review cause of the simpleness and un-understanding support
Quick registration
Fast deposits
Bit too quick acceptance for depositing
Lots of slots

Withdrawals take too long
KYC takes to long
Support doesn't take responsibility for answering emails quick enough
Self-exclusion as a non-UK players at sister casino's are not acknowledged, thus making it unethical to accept players from their sister casino's.
Feel not treated as a player but just a number who deposits there

Mr Green has been around for quite a while and their site is great from a user experience perspective. They have most of the games out there and it was easy for me to create an account and play.

Sometimes the site becomes too complicated for me. It looks like someone there stopped thinking of the player and are doing things from their perspective. Maybe I'm a simple guy but I want to create an account, deposit, play and withdraw. On Mr Green, I'm bombarded with suggestion about what should I play, what tab I should see, what offer I should take, ... just let me play and stop bothering me please.

I like nothing about this company especially after reading so many other similar scenarios. It's a disgrace that this company is getting away with holding people money hostage. Yet are okay to take it in seconds.

I deposited 580 and lost, I then deposited £1000 and as soon as I did my account was blocked. I had no chance to play it. I had a self exclusion with a sister company. There's no way to contact the relevant department (must be locked at area 51. Customer service are useless... Absolute joke! I'm not will to waiting around months like everybody else and am about to start a small claims request with the courts.

I have been waiting for a withdraw of 900 sek for 3 weeks. They have asked for a hurray of documents including picture with my face and id card, bank account statement and so on. I have been very cooperative but they are stalling the sh*t out of it. The live chat only says "thanks for your patience" its like a robot who is saying the same phrase over and over again.

All this hassle for a win of 900 sek

Mrgreen Casino is an amazingly amazing Casino!
Just incredibly nice customer service!
Mrgreen pays my winnings withdrawals at lightning speed!
Serious, never had problems with Mrgreen !! ✪✪✪✪✪

Nothing to dislike! Never ever had any problems with Mrgreen!!!
150 characters must be used so I'm struggling to meet this requirement here! No matter how deep I dig, there is nothing negative about my personal experience with Mrgreen !!

Asked a question in live chat last week about how to pause account or self exclude with open bets. Live chat could not answer so I said it is not important to me. Was told to email if I wanted an answer to my question. Fine. Yesterday in live chat I asked if my account was in good standing because I have large bets pending and I might win big. I wanted to make a possible withdrawal easy. They did not give me much of an answer.

This morning I was informed my account was closed, and they asked for how long I wanted to close it. I never said to close my account, nor do I want to. As said, I have bets pending, and intend to bet more.

Replied instantly and clarified I did not want my account closed. No answer. Went to live chat. No help. Called support phone, he said they were working on opening my account and it would take an hour maximum. Sent more e-mails. Can not access live chat. No replies. I have always been happy with MrGreen, and I know I should be patient but it is hard when MrGreen is giving me zero reassurance and zero information.

I won a couple of times more than €100 and withdrawal. The next day I received! Nice casino, lovely bonus and helpfully 24-7 chat. I recommend mr green!

Don't dislike anything. No lost connections, nothing. I never had any trouble with dealers or casino. Staff is friendly and they take care of everything very fast.

Casino is in my opinion one of the best. Fees are low. Withdraws are very fast. They offer ton of games, especially I like the live casino for blackjack where they offer really like 50+ tables. They even offered me free spins after 1 week of playing there. The layout of site and everything is just wonderful and I love it. Support is great and they respond quick.

I dont dislike anything. No lost connections, nothing. I never had any trouble with dealers or casino. Staff is friendly and they take care of everything very fast.

I really like the feel of this casino. Haven't played much in mr. green, but the aesthetic and atmosphere is great. I really like their exclusive games (vegas adventures, lucky mr green). It's a neat thing which you don't see in other casinos. I definitely will play more here and let's hope my future experience will be the same.

Withdrawing was a bit confusing. As I understood withdraw should take up to 3 working days, but for me it took about a week. Live chat was responsive, but without any real solutions. Overall good casino.

I won a couple of times more than €100 and withdrawal. The next day I received! Nice casino, lovely bonus and helpfully 24-7 chat. I recommend mr green!

Casino looks sleek, games are smooth even on mobile.
I won 100$ from free spins after wagering the required limit.
Chat was always responsive, and kind.

Sometimes there are small delays with my withdrawals, but I guess it is because I live in Canada and I had the same issue also on other casinos, all because of the canadian banks...

1st Online casino I've seen that has INSTANT Neteller withdrawal. It takes literally 5 seconds to receive your money once you're verified of course. Not 1 hour, not even 1 minute, no shitty tactics and delaying, you win you get money instantly. Great selection of games, top notch 10/10.

I'm wondering why does this casino have such low rating? It absolutely beats competition by a mile. Nothing to complain about. Everything is working perfectly.

A LOT of games to choose from - lot of providers to choose from
Very user friendly - easy to navigate and find what you want and need
Nice design - platform
Completed my verification very quickly
Good support - online whenever needed

No free withdraw
Charges for deposit - could be lower amounts so that users do not see it as negative
Could have more or bigger offers to the players
Not so many things to dislike in this casino

Lots of game choices!!
Chat is almost always available.
Nice graphics and easy use of site.
Very hard to find much more that I like because I am so disappointed by this casino!!!

Promotions are great for those that like them but where are the regular bonuses? Where are the free spins? Where are the bonuses for loyalty! At this casino you have to pay for everything....you have to pay to deposit. I have waited to do this review in order to build up some playing time. I have poured in thousands and never withdrawn once. Nothing set up for loyal players. Very disappointing!!!! I know casinos are about making money but the great ones also make it worthwhile for the players even if it never results in them winning. Just really awful!!!

- good and wide selection of games
- quiet a lot player protection options (but you cannot limit bet)
- trustworthy company

- no option to limit maximum bet per spin
- no free withdrawals ... since that they will make enough money this is really unacceptable
- minimum payout = 30 euro ... way too high for low rollers and doenst make any sense considering that there are no free withdrawals anway

All in all, a very bad choice for me.

Good selection of games that seem fair.
No boring verification needed. BIG plus on that one

Nothing here, maybe the pending times could be faster.

Amazing selection of games. Works on all devices fantastic withdraw time. 10min to my Netteler account. This is the fastest payout ever. Well done.

None absolutely happy with it so far. I would like to see other casinos act like MrGreen

Very easy to register. This casino was the fastest casino I have received a withdrawal from, bravo, I was actually very impressed. The games are interesting and plentiful. However, I never received my Free Spinsat registration and I feel the bonus are slim.
All in all, I believe they have a new regular.player.

Fast and secured transactions
Big collection of gaming providers
Cool design
Great on mobile

Could be less greedy at promotions, amount of bonuses is very low

The best online casino. Mr green is really loyal to his loyal players. Bonus gifts are hand made by your style of gambling. Withdrawals are fast. Made during morning, late in afternoon credit into my bank account. Lot of nice games avalible. Fast suport on chat or e-mail

Lots of fun games with a reasonable payback %
Freespins are finally starting to get better hope its not just for xmas
Withdrawals are finally very prompt 3 to 4 days into my account

When I first started playing at mr green my withdrawals took forever, and I had to explain many times that in Canada no one can deposit onto my credit card. Mr green kept saying I had to withdrawal the same way I deposited which was impossible and credit card company doesnt allow it.

After many times stalling my withdrawals to my bank because mr green said it had to go on my card as that was the way it was deposited. Finally after many months and many times going through this I told mr green to put a note that all withdrawals must go into my bank like they always have, not credit card and if it happened again I would not play there anymore.

So now everything is good all withdrawals go to bank like they have since I started long ago, and they are fairly fast.

I was also a little disappointed that in the beginning, I play mostly 1 to$5 spins and they offer 10 freespins at .10 cents. Lately they gave freespins at .40 cents I hope the trend continues.

Also I dont like that mr green charges players to withdraw funds, but they dont give many deposit bonuses. The bonuses and perks could be much better and more often

Not much, I tried it because I had read somewhere, other than here that it was a good casino for Canadian to play but today I deposited using Idebit and asked a simple question to customer service Naomi and read my negative reviews below.

Customer Service is awful MY GAAWWD ! I simply asked a very simple question if I could withdraw using Idebit since I deposited using Idebit and never got a straight answer. The answer was "if it is an account yes, if it is a voucher no". What the heck does that mean ? So I politely said I didn't understand and that all I need to know is can I withdraw using the same method i deposited with and before I can press send I got the message that Naomi left the chat.

What kind of service and casino is this ? I see the responses from their customer service on here only say "Thank you for your feedback" , but no interest in trying to resolve anything. WOW !

I need to write min 50 words on the positive part, but since there is none, I'll give them I like the colour green, thats it.

1 of the worst customer support, no good offers/promos, slow withdraws, their customer agents are infact copy paste FAQ robots with no authority. They don't respect responsible gaming fully, from their part its just PR. Stay away. Lots of casinos are much better in all aspects.

- Nice and modern casino design
- Withdrawal also on Sunday in a few minutes
- A great selection of games
- decent live chat
- sport betting

But negative points weaken my view of this casino:
- very bad bonuses when any bonus you can get in this casino you can play until you lose your own funds / if you withdraw your money sooner - the bonus money will fall /
- it's not worth playing tournaments or using any deposit bonus, and free spins are allotted as a bonus money.
- unusual promotions and hard-to-play, which in my current progressive time seem disgusting for the players.

Good selection of games and nice site to navigate as a user

Very, very poor bonuses - even for “club royale” members. I’ve spent thousands and thousands at this site and only receive very basic bonuses like 30 free 20p spins on a £60 deposit. Probably the poorest vip program I’ve ever been a member of.

Virgin, for example, give back around 10-12% of cumulative losses - not £5 worth of free spinns