AskGamblers Quick Overview
Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello HYBRIS95, Thank you very much for taking the time to leave us a review! I am very happy to see that you had a great experience with our Customer Support team and that explanations given were clear! :) Big congratulations on your win, that's lovely! The withdrawal normally takes 1-5 banking days to reach your account. I hope you continue to enjoy playing with us and if you need anything at all we are available 24/7 through email, chat and telephone. Kind Regards, The Mr Green Team
Mr Green casino is an amazing casino for me! I was previously on 888 casino which was decent but when I made an account with Mr Green my online gambling experience was taken to a complete different level! first of all my favorite withdrawal method to use it Paypal and on MrGreen the Paypal withdrawal time is literally instant but with 888 Casino it took about 24 hours to be processed. I am very pleased with this.
Also I really like that way I can deposit money into my account with Paypal without even having to put my Paypal details in everytime and log in! its much easier. Another thing about 888 Casino is the minimum bets on most live games like roulette was £0.50 but I'm a low roller and I really appreciate being able to place £0.10 bets on Mr Green which I can do!
Highly recomend Mr Green to anyone inerested! :) and yes this is not a fake review its quite legit :)
Oh also it would be nice to have a few more Playtech RNG roulette games like mini roulette, and dragon roulette on Mr Green so maybe if you could mention that to whoever deals with adding new games that would be awesome!
Thanks
James Ishak
Nothing apart from what I said about having more Playtech RNG games.
I have to post more negative to post this comment so ignore this.
Hello 'JAMESISHAK777', Thank you very much for taking the time to leave us a review. We are very happy to hear that you are enjoying our casino and that you've had a superb experience so far! We love to hear any feedback so regarding the Playtech RNG games, this will definitely be passed onto the relevant department to see if these can be implemented in the future. Feel free though to also check out some of our other roulette games as we have a lot to choose from on the site! I hope you continue to enjoy playing with us and if you ever need anything please feel free to reach out to our friendly customer support staff who are available on live chat, email and phone 24/7! Have a great day ahead! Kind Regards, The Mr Green Team
Registration was easy accept for a glitch in accepting the code sent to my mobile phone. A good selection of slots that display well on a mobile device. I thought the exclusive slots were good.
I made it clear from the start in " my account" no bonuses etc. I deposited £10 via PayPal and played. The next day I deposited another £10 with no problem. But the next day I deposited £30 and my deposit was added to my account WITHOUT me even entering PayPal log in. I contacted live chat Dan who was the least helpful asking me questions that were not relevant to my question. I closed the chat. Today I contacted PayPal and they told me that some casinos will automatically add funds WITHOUT you logging into PayPal. This they agreed with me was very bad practice, so with their advice and of course my agreeance I have blocked Mr Green from taking money from my account. I do not want to be associated with a casino who operates in this manner, so I have closed my account on self exclusion for 5 years.
Hello KFOTO, Thank you very much for taking the time to leave us a review. I am happy to see that you are happy with our selection of games and slots on the mobile device. We are always making regular updates to our mobile and app platforms so I am happy to see that this was easy to access and use. I am sorry to hear that you did not have a good experience with our Live Chat and that this was not helpful. Regarding your deposits, in order to be able to check this further and have a better look at your account. I kindly ask that you email [email protected] and write in the Subject of your email “FAO Complaints” so that someone in the Complaints Team will pick this up and be able to assist you further with this. As unfortunately due to security we cannot disclose personal information over this platform. Apologies for the inconvenience you have experienced. We look forward to hearing from you soon so we can assist you further with this. Kind Regards, The Mr Green Team
Honestly, there is nothing to like with this casino. I have long thought about remembering something positive about this casino, but unfortunately nothing.
I strongly take a distance from Mr Green methods in keeping customers' deposits as well as wins as hostages. Mr Green uses suspicious methods and do everything possible to delay your payment. It does not fit what Mr Green wrote further up about KYC procedure and withdrawals verification deadlines: '' we do aim to approve these within 72 hours, however when verification is needed this can take slightly longer than we need to receive the documents first are verified by our verification team. ''
All this is just public relations in here to trick you into using their casino. Don't fall into their trap. If you need help from their support, be aware that you will get helped by inexperienced young teens down to 18/19 years old! Their support uses the copy + paste method. Over the phone Mr Green support laughs at their customers, constantly interrupts the customer, hangs up the phone call without any notice and they try to win a discussion with a customer than building a relationship.
All in all, if you are interested in getting a ''mafia'' treatment from a casino, get cheated and risk your money: use Mr Green.
Hello Ahmad-Darwich, Thank you for taking the time to leave us a review. I do apologise for the stress this has caused you, however please be advised that we are reaching out to you through our official channels regarding your complaint and updating you that way. Due to security we are unable to discuss personal account information over this forum. I would like to mention that in no way do we wish to "trick" you, we do have to carry out security checks as this is very important us and this has to be done to be compliant with our license. We will though be in touch with you via email regarding your complaint, Thank you for your patience. Kind Regards, The Mr Green Team
Low review cause of the simpleness and un-understanding support
Quick registration
Fast deposits
Bit too quick acceptance for depositing
Lots of slots
Withdrawals take too long
KYC takes to long
Support doesn't take responsibility for answering emails quick enough
Self-exclusion as a non-UK players at sister casino's are not acknowledged, thus making it unethical to accept players from their sister casino's.
Feel not treated as a player but just a number who deposits there
Hello SKEPHAN, Thank you for taking the time to leave us a review. I am sorry to see that you are unhappy with a few of our services on the site. When it comes to our withdrawal and KYC process, we do aim to approve these within 72 hours, however when verification is needed this can take slightly longer as we do need to receive the documents first and then these are verified by our verification team. As soon as a withdrawal is processed from our side, this can take between 1-5 banking days to reach your account, and depending on the payment method it can even be as quick as a couple of hours. I am sorry to see that you do not feel treated as a player with us. If there is anything in particular which makes you feel this way, we would like to know so we can address this. If you would like to reach out to us directly please feel free to contact us at [email protected] - we appreciate all feedback. Thank you and kind regards, The Mr Green Team
Mr Green has been around for quite a while and their site is great from a user experience perspective. They have most of the games out there and it was easy for me to create an account and play.
Sometimes the site becomes too complicated for me. It looks like someone there stopped thinking of the player and are doing things from their perspective. Maybe I'm a simple guy but I want to create an account, deposit, play and withdraw. On Mr Green, I'm bombarded with suggestion about what should I play, what tab I should see, what offer I should take, ... just let me play and stop bothering me please.
Good morning 'M864LIFE', Thank you for taking the time to leave us a review. I am happy to see that you are enjoying the games and using our services! I am sorry to see that you are not completely happy with navigating the site. We do always try to improve the user's experience which is why we do try to suggest what games you might fancy playing so that you can try these out. We also have a Promotions page so that you can keep up to date with what offers we have going on. If of course you are not interested in these then you do not have to take part in these and they can be ignored. We do though appreciate all feedback so this will be passed on to the relevant team and I thank you again for taking the time to provide your feedback. Kind regards, The Mr Green Team
I like nothing about this company especially after reading so many other similar scenarios. It's a disgrace that this company is getting away with holding people money hostage. Yet are okay to take it in seconds.
I deposited 580 and lost, I then deposited £1000 and as soon as I did my account was blocked. I had no chance to play it. I had a self exclusion with a sister company. There's no way to contact the relevant department (must be locked at area 51. Customer service are useless... Absolute joke! I'm not will to waiting around months like everybody else and am about to start a small claims request with the courts.
Good morning "WILLDDATSME", Thank you for taking the time to leave your review and share your thoughts on this. I am firstly very sorry to see that you have had a bad experience and for the frustration this has caused you. Unfortunately I am unable to discuss your account over this platform due to security reasons however I will be more than happy to help and check this further with you if you can kindly send us an email to [email protected] and write in the subject "FAO Complaints" and my team will pick this up and get back to you as quick as possible. Thank you very much. Kind Regards, The Mr Green Team
I have been waiting for a withdraw of 900 sek for 3 weeks. They have asked for a hurray of documents including picture with my face and id card, bank account statement and so on. I have been very cooperative but they are stalling the sh*t out of it. The live chat only says "thanks for your patience" its like a robot who is saying the same phrase over and over again.
All this hassle for a win of 900 sek
Hello 'MICHAELAJ', Thank you for leaving us a review. Firstly I am sorry to hear of the delay and the inconvenience this has caused you. Can you kindly confirm for me if this has been resolved since leaving your review? If not I would be more than happy to help you get this resolved as quick as possible and kindly ask that you email us directly so we can check your account and provide you with more information. Kind Regards, The Mr Green Team
Mrgreen Casino is an amazingly amazing Casino!
Just incredibly nice customer service!
Mrgreen pays my winnings withdrawals at lightning speed!
Serious, never had problems with Mrgreen !! ✪✪✪✪✪
Nothing to dislike! Never ever had any problems with Mrgreen!!!
150 characters must be used so I'm struggling to meet this requirement here! No matter how deep I dig, there is nothing negative about my personal experience with Mrgreen !!
Hello XCHEENA and thank you for taking the time to leave us a review! I am thrilled to see you are enjoying Mr Green and having a great experience! Thank you very much for your kind words. I hope you will continue to have a great time with us and feel free to check out our Promotions for new offers :). If you need anything at all our Customer Support team are available 24/7 through live chat, phone and email. All the best! The Mr Green Team
Asked a question in live chat last week about how to pause account or self exclude with open bets. Live chat could not answer so I said it is not important to me. Was told to email if I wanted an answer to my question. Fine. Yesterday in live chat I asked if my account was in good standing because I have large bets pending and I might win big. I wanted to make a possible withdrawal easy. They did not give me much of an answer.
This morning I was informed my account was closed, and they asked for how long I wanted to close it. I never said to close my account, nor do I want to. As said, I have bets pending, and intend to bet more.
Replied instantly and clarified I did not want my account closed. No answer. Went to live chat. No help. Called support phone, he said they were working on opening my account and it would take an hour maximum. Sent more e-mails. Can not access live chat. No replies. I have always been happy with MrGreen, and I know I should be patient but it is hard when MrGreen is giving me zero reassurance and zero information.
Hello Eivindbu and thank you for taking the time to leave us a review. I am sorry to hear of the issues you have experienced with us and for the inconvenience this has caused you. I would like to be able to assist you with this further so I kindly ask that you contact us via email and write in the subject line “FAO Francesca” and either myself or someone in my team will be able to assist and help you further with your query, as due to security I am unable to do this over this platform. Please kindly make sure to write a full/clear text about your case so we have as much information as possible to be able to help you. Thank you very much and we look forward to hearing from you soon. Have a good day!
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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I played with a Bonus. The Live Chat was extremely nice and kind explaining stuff. I managed to wager through the Bonus and cashout 380€! I am super happy, the withdrawal was more then quick, I am just waiting for my bank account to show it. Thanks Mr.green.
Also the site has very much available Slots to chose from, nothing bad I can talk about!