Mostbet Casino

Deposits confirmed on Blockchain but not credited to account

UZS507782

I have made two deposits using cryptocurrencies (Bitcoin and TON) to my Mostbet account (ID: < sent to the casino >). Both transactions are confirmed and successful on the blockchain, but after more than 33 hours, the funds have not been credited to my balance, and they do not even appear in my transaction history.

BTC Deposit: 0.00010334 BTC (approx $9.92). Date: Jan 15, 2026.

TON Deposit: 6.79 TON (approx $11.51). Date: Jan 16, 2026.

I have contacted support multiple times via email and live chat, but they only provide generic responses without solving the issue. I am providing screenshots of both successful transactions from my wallet.

Deposit not credited to casino

$21

Dear Sir

It is been now more than week as my deposit was made to most bet casino on 08th of Jan of INR 2499.88 still amount not credited to my casino account. Customer care just saying under process since day one. I am fed up now please take the matter and resolve. Screenshot of payment attached along with most bet customer care chat also

2 Deposits not credited

I'm a new player in mostbet and my mostbet player id is 266242710 and I made deposit of 1999.47 for 2000 which they provided qr for deposit and I paid it and till now it's in pending no amount is credited into my account and online agents are useless.

I contacted 20+ agents and they are useless and no body helped me and again today I have deposited 380 and that too pending..

Help me please askgamblers sir madam they trying to cheat me.

Rejects official proof for 700 EGP withdrawal

"I am reporting a serious issue with Mostbet regarding withdrawal ID 264829242 for 700 EGP. On the casino system, the transaction status is marked as 'Successful' or 'Paid,' but the funds never reached my Vodafone Cash wallet. I have provided a full screen-recording of my official 'Ana Vodafone' app history as proof that no transaction was received on 27/12/2025. The support is ignoring my video proof and asking for a stamped PDF, which is impossible to obtain for e-wallets in Egypt. I demand the casino to provide the official RRN (Reference Number) for this 'Paid' transaction or refund my money immediately as the system status is false."

I have two withdrawal issue

ج.م.‏700

I have made a withdrawal of 200,000 PKR and 150,000 PKR I have not received funds into my wallet and I reached out to their support team and they initially generated a request with finance department and later on informed me that they have succesfully deposited both withdrawals to my banking wallet and provided me the fake receipts of payment deposit. I provided them my most recent bank statement as well but they are not helping me out on this matter. I have also attached the most recent bank statement and my withdrawal request

Withdrawal never completed

₨350000

I am submitting this complaint against Mostbet Casino regarding an unresolved withdrawal issue.

I requested a withdrawal from my Mostbet account. The withdrawal status was later marked as “Completed / Paid” in my account history. However, the funds were never credited to my wallet/bank account, despite the status showing that payment was successful.

I have contacted Mostbet support multiple times via live chat and email. Unfortunately:

The live chat was closed without resolving the issue.

Emails were ignored or received generic responses.

No valid proof of payment (such as a transaction reference from the payment provider) was provided.

This situation is unacceptable. If a withdrawal is marked as completed, the funds must be received.

I strongly believe this is a payment failure or internal issue on Mostbet’s side.

Key details:

Casino: Mostbet

Issue: Withdrawal completed but not received

Status shown: Completed / Paid

Communication with support: No resolution / chat closed

Funds source: Real balance (not bonus-related)

I am requesting:

1. Immediate payment of the full withdrawal amount OR

2. Official proof of payment from the payment provider showing where the money was sent.

I am providing screenshots and all required evidence.

I respectfully ask the mediator to assist in resolving this case.

Frozen account after 60days

ج.م.‏28500

Good day,

I am writing to formally report a very unpleasant experience with Mostbet regarding my account and balance.

My account balance is $587, and I have been unable to access my account or withdraw my funds for an extended period.

After using the platform for about two weeks, my account was suddenly frozen. I was requested to submit all required verification documents, which I did promptly. Upon completion of the verification, I was informed that my account would be reopened within 14 days.

I waited the full 14 days, but my account remained frozen. Each time I contacted customer support, I received different explanations. I was later told to wait 60 days for further review. It has now been over 60 days, yet my account is still inaccessible, and my funds remain locked without any clear justification.

This situation is extremely frustrating and unacceptable. I respectfully request that my account be reviewed immediately and that access to my balance be restored, or my funds released without further delay.

I would appreciate an urgent resolution to this matter.

Account Frozen no videocall and verification made

Dear Askgamblers Team,

I am writing to request your assistance regarding my account at Mostbet (Account ID: 231670110). My account was frozen without prior notice on November 27, 2025, and despite following all instructions, providing all required verification documents, and agreeing to a video call, there has been no progress for more than three weeks.

Background

On November 27, I received an email informing me that my account had been “temporarily suspended for security reasons.” I was instructed to follow verification steps sent by email and via a link on their website. When I log into my account, it still displays the following message:

“Your account has been temporarily frozen for security purposes. Please contact the Support Service via any convenient method…”

Documentation Provided

Following their instructions, I submitted the following:

• Full identification documents: passport + driver’s license
• Selfie with my ID
• Screenshot of the card used for the deposit (the card has no printed numbers, as purchases are made using a digital card)
• Selfie holding the card
• Screenshot of a recent transaction from my bank’s app
• Link to my Telegram account

All of this was sent to their mal (id mostbet)
on November 27.

On December 3, I received an email stating:
“If you topped up your account through an agent, virtual wallet, or card, you must provide a screenshot of your details and a transaction receipt confirming the top-up of your gaming account.”

I then sent a screenshot of my most recent deposit showing the date and time, as well as the BANXICO(Mexico official tracking system) tracking key confirming the transaction.

Scheduled Video Call That Never Took Place

I never received the link or invitation to join the video call, and they have not contacted me again regarding this matter.

Since Then

• I contacted them again via Telegram, politely requesting a status update.
• They replied: “Please wait for notification of the decision by email.”

More than two weeks have passed since that last message. I have not been asked to provide anything further, and I have fully cooperated.

Request

I have complied with all the requirements requested by Mostbet. I am only requesting:

• That my account be reviewed fairly
• That I receive a clear update on the status of my case

I kindly ask the Askgamblers team to assist in getting this issue properly reviewed. I am willing to provide any additional evidence if needed (documents, screenshots, email history, etc., although I have not been able to attach them here).

Thank you very much for your time and support.

Sincerely,

Account ID: sent to the casino

Complaint Statistics

Resolved 133

Avg. Amount $ 1,543

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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