Mostbet Casino

200 euros not refunded to my casino balance

ج.م.‏12750

My name is Łukasz Żakowski (User ID: 233896864). I am filing this complaint because Mostbet is withholding my withdrawal of 200 EUR and demanding documents that are technically impossible to provide.
On February 24, 2026, a withdrawal was sent to my old VeloBank account (PL38156000132030643620000001). This account was officially closed in November 2025. I have provided Mostbet with the "Confirmation of Account Closure" document generated on 26.02.2026.
Despite this, Mostbet support insists on a bank statement for February 2026. As the account is closed and inactive, the bank does not generate statements. The funds must have been automatically returned ("bounced back") to Mostbet's bank account.
Furthermore, Mostbet is blocking my email communication (Error 550) and their live chat support is ignoring my technical explanations. I request that Mostbet perform a manual search for the returned transfer and credit the funds back to my casino balance.*"I am resubmitting this complaint because your previous rejection was based on a lie. You claimed that Mostbet is working on a solution, but I have received an email from them stating that the withdrawal was processed on February 24, 2026, and they now consider the matter closed.
This completely misses the point of my complaint. I never denied that they processed the payment; the issue is that they sent it to a CLOSED bank account. This has been clear from the very beginning. They are simply playing me for a fool, and by rejecting my case, you are letting them get away with it. I request a formal reopening and a fair review of this complaint."**

Incorrect settlement bet 140252903 Luxembourg Germany

€200

I am submitting a formal complaint regarding a clear settlement error by Mostbet.
Event: Luxembourg vs Germany (UEFA Nations League, 15.11.2025)
Market: Luxembourg Total Shots on Target - Under 2.5
Bet Result: Loss (according to Mostbet)
Actual Result: Win (according to UEFA)
Mostbet support claims there were 3 shots on target for Luxembourg. However, the official UEFA Match Report (which I have attached) clearly states that Luxembourg had only 2 shots on target.
I have provided the operator with the official link and screenshots from the UEFA website, but they refuse to correct the error, stating they use "their own sources" which contradict the official tournament organizer. This is a violation of fair play and betting standards. I request Mostbet to recalculate my bet according to the official UEFA protocol.

MostBet declined my withdrawal but did not return funds to my account

Hello AskGamblers Team,
I am reporting an issue with MostBet regarding a declined withdrawal where my funds were not returned.
I requested a withdrawal of 15,000 PKR on 30 January 2026 via Easypaisa. The withdrawal was marked as declined by MostBet, but the amount has not been returned to my gaming account, nor was it received in my Easypaisa account.
Account & Withdrawal Details:
Betting site: MostBet
Gaming ID: 50955991
Transaction number: 129966698
Date & Time: 30.01.26, 22:57
Payment method: Easypaisa
Amount: 15,000 PKR
Status: Declined
Despite the withdrawal being declined, my balance was never refunded to my MostBet account. I contacted MostBet support several times, but I did not receive a proper explanation or resolution.
This situation is unfair and concerning. If a withdrawal is declined, the funds should be immediately returned to the player’s gaming balance, which did not happen in my case.
I kindly request AskGamblers to investigate this matter and help me recover my funds, either by:
returning the amount to my MostBet gaming account, or
processing the payment successfully to my Easypaisa account.
I am ready to provide screenshots and any additional information if required.
Thank you for your support.

₨15000

Mostbet problem

Hello,

I am submitting a formal complaint regarding Mostbet.

I have been trying to complete verification and withdraw my funds, but Mostbet has been ignoring my requests for an unreasonably long time.

Timeline:

– 19 December: First email sent to [email protected] with passport documents

– 25 December: Second request sent (no response)

– 4 January: Documents sent again with full details

– 12 January: Documents sent in Russian and English

– 13 January: Additional documents sent via Telegram support

– 15 January: First complaint submitted

– 17 January: Second complaint submitted

– 18 January: FINAL NOTICE sent

– 21 January and later: Multiple follow-ups sent

Despite all this:

– Verification has not been completed

– Withdrawals remain blocked

– No clear explanation or timeframe has been provided

The only response I received recently states that “my account is active”, which does not resolve the issue and ignores the verification and withdrawal problem.

All supporting evidence (screenshots, emails, messages) is uploaded here:

< external link removed >

I kindly request assistance in resolving this matter and obtaining a clear answer from Mostbet regarding:

1) Verification status

2) Reason for withdrawal restriction

3) Estimated resolution time

Thank you for your help.

Best regards.

< personal information removed >

Deposits confirmed on Blockchain but not credited to account

UZS507782

I have made two deposits using cryptocurrencies (Bitcoin and TON) to my Mostbet account (ID: < sent to the casino >). Both transactions are confirmed and successful on the blockchain, but after more than 33 hours, the funds have not been credited to my balance, and they do not even appear in my transaction history.

BTC Deposit: 0.00010334 BTC (approx $9.92). Date: Jan 15, 2026.

TON Deposit: 6.79 TON (approx $11.51). Date: Jan 16, 2026.

I have contacted support multiple times via email and live chat, but they only provide generic responses without solving the issue. I am providing screenshots of both successful transactions from my wallet.

Deposit not credited to casino

$21

Dear Sir

It is been now more than week as my deposit was made to most bet casino on 08th of Jan of INR 2499.88 still amount not credited to my casino account. Customer care just saying under process since day one. I am fed up now please take the matter and resolve. Screenshot of payment attached along with most bet customer care chat also

2 Deposits not credited

I'm a new player in mostbet and my mostbet player id is 266242710 and I made deposit of 1999.47 for 2000 which they provided qr for deposit and I paid it and till now it's in pending no amount is credited into my account and online agents are useless.

I contacted 20+ agents and they are useless and no body helped me and again today I have deposited 380 and that too pending..

Help me please askgamblers sir madam they trying to cheat me.

Rejects official proof for 700 EGP withdrawal

"I am reporting a serious issue with Mostbet regarding withdrawal ID 264829242 for 700 EGP. On the casino system, the transaction status is marked as 'Successful' or 'Paid,' but the funds never reached my Vodafone Cash wallet. I have provided a full screen-recording of my official 'Ana Vodafone' app history as proof that no transaction was received on 27/12/2025. The support is ignoring my video proof and asking for a stamped PDF, which is impossible to obtain for e-wallets in Egypt. I demand the casino to provide the official RRN (Reference Number) for this 'Paid' transaction or refund my money immediately as the system status is false."

I have two withdrawal issue

ج.م.‏700

I have made a withdrawal of 200,000 PKR and 150,000 PKR I have not received funds into my wallet and I reached out to their support team and they initially generated a request with finance department and later on informed me that they have succesfully deposited both withdrawals to my banking wallet and provided me the fake receipts of payment deposit. I provided them my most recent bank statement as well but they are not helping me out on this matter. I have also attached the most recent bank statement and my withdrawal request

₨350000

Complaint Statistics

Resolved 137

Avg. Amount $ 1,504

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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