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MetaWin Casino

Our Rating CasinoRank
5.7/10
CasinoRank
Player Rating 68 reviews
8.7/10
68 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editor’s View

MetaWin is an excellent destination if you love playing in crypto and collecting NFTs. Other than that, it's an average crypto casino whose reputation is marred by slow responses from the elusive customer care.

What we like
  • Accepts cryptocurrencies
  • Allows on-site crypto purchases
What we don’t like
  • No live chat
  • Withdrawal fees
  • Poor customer support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


MetaWin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://metawin.com/
Established
2022
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Mobile, Live Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Telegram, Discord

General Information about MetaWin Casino

MetaWin Casino is an online casino that’s joined AskGamblers with a wealth of top games from providers and studios located around the world. 

You can use AskGamblers to visit the casino and create an account. The casino is primarily available in English, but if there are any other languages supported, we’ll list them in our tabs above. You’ll also see lots of other useful information to back up our casino reviews

StallCation

Complaints

Read the complaints other players have left for MetaWin Casino. Learn more about complaints.

Show all complaints
Missing SC from processed purchases

Dear AskGamblers Team,

I am submitting a complaint against MetaWin Casino regarding multiple purchases where I did not receive the expected SC (Sweepstakes Coins), despite the transactions being processed successfully.

Summary of the Issue:

I made several cryptocurrency purchases through MetaWin, where funds were deducted from my wallet, but the corresponding SC was not credited to my account.

Timeline of Events:

Initial Issue (February 7, 2026):

I contacted MetaWin support regarding missing SC from earlier transactions

I did not receive any response to that inquiry

One smaller transaction (0.0048775 ETH, ~$10.19) was eventually credited after approximately 30 minutes, which led me to believe the remaining transactions would also be credited

Based on this, I initially assumed the issue would resolve without further escalation, so I let it be and left for work.


Multiple Purchases:

I completed several ETH transactions, but only partial credits were received

Several transactions did not result in SC being credited

Recent Purchase (March 5, 2026):

I deposited approximately 75 USDC ($75.49 at the time of transaction)

After again not receiving SC, I contacted support and noticed my previous February inquiry had never been answered

Support Interaction & Delay:

I provided transaction details and hashes

Support confirmed the transaction was processed and that GC (Gold Coins) were credited

The issue was escalated for review

Delayed Final Response (March 11, 2026):

After approximately 6 days (March 5 → March 11), I received a final response

I was told that I had “opted out of SC before the purchase and opted back in afterward”

Dispute of Operator’s Claim:


This explanation is inaccurate for the following reasons:

The option to opt out of SC is located at the bottom of the Coin Store page

I did not scroll to that section as the largest package i purchased was for 100 SC and was not aware this option existed at the time

This is supported by my statement in the chat where I explicitly said I did not know about this feature until it was mentioned

Additionally:

For Web3 (ETH) deposits, the interface does not provide any option to disable SC

A screenshot of this interface is included as evidence

Because of this, it would not have been possible for me to intentionally disable SC for these transactions.

Affected Transactions (value at time of purchase):

0.049004 ETH (~$102.34) (WEB3)

0.024369 ETH (~$50.89) (WEB3)

0.024283 ETH (~$50.71) (WEB3)

0.048569 ETH (~$101.43) (WEB3)

75 USDC (~$75.49) (Coinstore)

Total missing value: approximately $380.86

(All values reflect pricing at the time of each transaction.)

Evidence Provided:

Full chat transcript with MetaWin support

Transaction list with hashes and amounts (red X's indicate the missing transactions)

Screenshot of MetaWin transaction history

Screenshot of Web3 deposit interface showing no SC toggle option

Screenshot of the Coin Store page showing the SC toggle button below the large SC packages I never scrolled to.

Additional Clarification:

In each case, GC balances were credited while SC was not

For the most recent transaction, support confirmed GC was received but did not confirm any SC credit

Ethereum transactions are typically processed quickly, making missing or inconsistent credits unusual

Why This Is a Problem:

Payments were successfully completed and acknowledged

The expected SC was not delivered

A prior support request regarding the same issue went unanswered

The operator required several days to provide a final response

The explanation provided does not align with how the platform interface functions

No supporting evidence was provided for their claim

No refund or correction has been issued

Desired Resolution:

I respectfully request:

Credit of the missing SC for all affected transactions (380.86 SC)

or

Refund of the corresponding cryptocurrency amounts to my original wallet (0.146225 ETH + 75 USDC)

Thank you for your time and consideration.

staus Unresolved
$380
Account closed without any valid reason as management decision

Dear AskGamblers Team,

I am filing this complaint against MetaWin Casino because they have blocked my withdrawal, closed my account, and confiscated 400 USDC of my winnings without providing any valid reason or explanation. It appears this action was taken simply because I had a successful session playing blackjack.

Here is the timeline of events:

1. Winning Session: I deposited funds, played blackjack, and accumulated a balance of 400 USDC.

2. Failed Withdrawal: I attempted to withdraw my 400 USDC balance, but the system would not let the transaction go through.

3. Contacting Support: I reached out to MetaWin live chat support to report the issue. A support agent named Esteban informed me that my account was currently under review and that they would respond "in due course."

4. Abrupt Account Closure: On March 14th, another agent named "Queen" joined the chat and abruptly informed me that my account had been closed "following a management decision."

5. Refusal to Provide Details: Shockingly, the agent explicitly stated that they "do not have access to the specific details regarding this decision" and that they are "unable to provide further information or discuss the matter further."

I have attached screenshots of the entire support conversation as proof.

I have not breached any terms of service.

Closing an account with active funds immediately after a player wins, while refusing to provide a single reason, is completely unacceptable and highly suspicious. Furthermore, because I am locked out, I am currently unable to access my own account history to document my balance, which has been unfairly taken from me.

Desired Resolution:

I request that MetaWin Casino immediately reinstate my account access so that I can prove my 400 USDC balance and withdraw my funds. Alternatively, they must manually process the pending withdrawal of 400 USDC to my crypto wallet. I also expect a transparent explanation as to why my account was targeted for closure immediately after winning.

Thank you for your assistance in this matter.

staus Unresolved
$400

Complaint Statistics

Avg. Amount $ 390
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
8.7/10 68 reviews

Top reviews from our players

Learned about Metawin few years ago allready, its a good site, news games being updated regularly, easy deposits and withdrawals, online assistance on Discord are quick at it to solve any problems, a big community is also active.

Fast and reliable platform with super quick withdrawals and deposits. The original games are engaging and unique, and the rewards system makes playing even more worthwhile. A great experience overall!

Honestly, everything looks and works great—fast deposits, withdrawals, and awesome rewards. Hard to find anything to dislike, maybe just wanting even more new games!

Instant withdrawals, no KYC, Crypto / NFT Competitions where you can win prizes up to $1,000,000++ and many other things, you definitely don't wanna miss out trying it!

Honestly there's nothing I dislike about METAWIN, I am playing there for around 2 years now, never had any issues, team is super helpful and responsive, literally everything is truly amazing over METAWIN!

Metawin is absolutely great website, I usually play websites that have instant crypto withdrawals & originals. Originals are just best for website so do instant withdrawals. I really like that you can play any slot, as they have tons of to choose from.

I wouldn't say I dont like anything, but probably add on-site support and not discord, as it takes way more time. But what I would like to see, that they could add sports, so I can bet on my fav teams.

It's whole team and community. The amount of effort the founder and his team puts in to make it the best experience is mind blowing. The amount they give back tu us, the community is astonishing and unmatched.

To be honest, metawin is one of the few casinos focusing on real innovation when it comes to web3 and the gambling industry, I really like that fact about them. Furthermore, their rtp is way better than other casinos and their promotions are top notch as well. Also, the metawin community is closely knit together.

Probably one of the most generous crypto casinos ito bonuses/rewards (i.e. $1 Million monthly leaderboards, free spins, massive rank up bonuses etc)
- Very frictionless experience - you can tell these guys care about player privacy and anonymity
- Nice NFT integrations with HUGE prizes for holders if your into that
- INSTANT payouts - literally cashed out in a few seconds, straight back to wallet (make sure to use Web3 wallet for this)
- All the usual originals - plinko, crash, dice etc. and brand new 100% RTP Navigator game

Customer support is via Discord which isn't ideal if you're not a user
- the site I think doesn't do a great job at highlighting all the benefits, so keep an eye out on emails and X to catch all the promos

There is a wide variety of activities to participate in, including not only slots but also NFT and crypto pack raffles, which have become a huge hit. These diverse options offer something for everyone, enhancing the overall experience and appeal.

The support response is exceedingly slow to the point of being negligible. It is incredibly disheartening to encounter such indifference, especially when dealing with an unforeseen incident involving a substantial amount of $5500. The expectation from customer support is promptness and efficiency, yet the response and investigation have been handled with apparent casualness. This lack of urgency and attention to a serious financial matter exacerbates the stress and frustration experienced by the affected individual. In situations involving significant financial loss, timely and dedicated support is crucial, and the failure to provide such assistance reflects negative points of the organization specially from the support zone.

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