McLuck Casino

This is my second time asking for your help. As I expected they denied my redemption request, stating I failed to upload the documents. However, not only did I upload the documents, their system won’t even allow me to attempt it anymore. They are a bunch of lying, scamming thieves. I have spent thousands and thousands of dollars trying to win. I finally do and they pull this cxxp. Ive submitted documents through their portal. Ive emailed them. Its obvious they weren’t going to pay me no matter what I did. This is illegal. Its fraud and theft.

This is what I was told by McLuck when I asked where the 2500sc had went to when I retuned to the game 3 minutes later to find ALL of my SC that had built up in the bonus chest feature on the game Coins of Alchamer Extreme Magic. 

I was told that when you exit the game it resets the session. EVERY SPIN IS A SESSION I.D, not when you leave the game. EVERY hold and win game I have played, saves your progress and when you return to it, it is in the same spot as when you left it. You can see on line 830 that I had 4786 SC, on the next picture on line 303 I left the game at 11:37p.m for 13 minutes, with the Bonus Chest Feature over flowing waiting to be triggered. I return to the game at 11:50p.m come back to see the chest had been wiped clean and every coin in the bonus chest was gone. I hadn't triggered the feature but they were missing. In the 13 minutes I was in a different game someone had done a 2.5sc spin and wiped the chest clean. 

You can do the math with the line 303 and 302 and clearly see the discrepancy. I had 4786sc built up in that chest waiting to trigger and I cannot get a response from McLuck about this other than "the feature resets when you leave the game". If that was the case then why would any play a HOLD AND WIN GAME knowing that once they exit the game all their progress would be forfitted and they would have to start over every single time. 

Take Candy Jar Clusters for an example. When you put SC into the jars they dont reset if you leave the game and come back into it. Their still full of candys.

Greetings,

I requested a redemption on 9/29/24 and it is still pending despite providing all of the documents necessary to verify my identity and payment methods. In fact, I ensured to verify my identity before I even deposited to expedite future redemption requests. A week after my payment was pending I received a request to verify a card used to deposit. I quickly complied and the payment was verified rather quickly. Another few days passed, and I received yet another request to verify payment methods. The cards which I had used were digital and the numbers changed so I was unable to provide the exact information they requested. They informed me providing statements showing the specific transactions would suffice and I once again complied and provided them the statements. This was a week ago. I have not heard a response and I’m getting quite frustrated with their lack of communication, and their staggering of requests which further the delay. I would greatly appreciate any assistance in having this resolved since I was recently impacted by the two hurricanes and i desperately need the funds

July 3, 2024 I want 210.00 on Mcluck casino.

I had already been verified and my payout was in the processing stage. Multiple emails between me and casino sent and received.

I have copies of all.

Then on 7/13 I received email stating account is closed without any reason required, also stated all money due to me has been paid.

I have not received any.im being told now that customer service is only for paying customers.