Denied my redemption stating I failed to submit documents

So yesterday I noticed that my coin bounds for gold coins were only 6054, and I thought that was really weird because I bought like four or five different packages that day. Totally over, I should’ve had over 1 million gold coins, but I never really pay attention to the gold coin thing because I don’t claim them really on other sites.

I have 35,000,000+ gold coins because I never use them, so when I saw the 6000, I thought, well, that’s weird, you know, and so at any rate I had a few dollars left in SC coins. So I decided to play them, and then I noticed my balance for my gold coins, even though I didn’t play gold coins, went down from 6054 to 4000, and all I played was at my SC coins.

So they’ve been charging me for both coins. They’ve been charging me to play.

I never played gold coins, but they deduct them at the same time that they’re deducting my Sweet coins.

So I rolled a ticket about it and talked to the chat.

People got nowhere with them, of course, but anyway, and the other day I put a review on TrustPilot. I have an account on there, and they got what I said, the truth that you know about what I thought about my luck cause you know I’ve been playing on there for a year, and it’s gone from a five-star to a two-star to me for many reasons.

They replied to me. Make luck from my review, and then last night when I wrote that ticket, all of a sudden today I got an email saying they closed my account. They said they closed my account because I have duplicate accounts.

I don’t have duplicate accounts. I’ve only had one account that I know of for the past year. I played thousands and thousands of dollars on this site, literally thousands.

My gold coin balance should be upwards of millions, lots of millions, but I don’t even care about that. I think it’s pretty crappy that they closed my account, and it just seems the timing just seems really suspicious cause I just made that review the other day, and then the ticket I made about the gold coins.

But I don’t even care about any of the gold coins. I just want my money back that I paid today because I bought money. I bought a package today, and I think my balance was somewhere around $35 or $40. Something like that, I just want my money back, and I want it back now.

I can’t write a ticket to Support. I can’t do anything. I don’t even can’t even get my account number because they locked my account. The email they sent me was confusing because it says they locked my account, yet it tells me I can log.

Looked at that when I log in with my registered email or whatever, I don’t know what, but all I know is that they’re telling me that they’re locked, to put them, they’re telling me to log in using my original email, which I’m not even sure what they’re talking about.

I only had one email. I’ve only played on one account, one email, that’s all I’ve played on. It’s the same email I used for all places that I play on, so just give me my money back and close my account permanently. I don’t need to be playing on there. I can play anywhere.

There are way too many places to choose from to have to deal with this kind of garbage, but I will be warning people anywhere that I can about them taking gold coins at the same time that I’m playing my SC coins cause that is not OK, that’s basically stealing.

So to reiterate, I would’ve written a Support ticket, but they locked my account, so I had to go this route.

I just want my money back that was in my balance, and I’m done with them.

This is what I was told by McLuck when I asked where the 2500sc had went to when I retuned to the game 3 minutes later to find ALL of my SC that had built up in the bonus chest feature on the game Coins of Alchamer Extreme Magic. 

I was told that when you exit the game it resets the session. EVERY SPIN IS A SESSION I.D, not when you leave the game. EVERY hold and win game I have played, saves your progress and when you return to it, it is in the same spot as when you left it. You can see on line 830 that I had 4786 SC, on the next picture on line 303 I left the game at 11:37p.m for 13 minutes, with the Bonus Chest Feature over flowing waiting to be triggered. I return to the game at 11:50p.m come back to see the chest had been wiped clean and every coin in the bonus chest was gone. I hadn't triggered the feature but they were missing. In the 13 minutes I was in a different game someone had done a 2.5sc spin and wiped the chest clean. 

You can do the math with the line 303 and 302 and clearly see the discrepancy. I had 4786sc built up in that chest waiting to trigger and I cannot get a response from McLuck about this other than "the feature resets when you leave the game". If that was the case then why would any play a HOLD AND WIN GAME knowing that once they exit the game all their progress would be forfitted and they would have to start over every single time. 

Take Candy Jar Clusters for an example. When you put SC into the jars they dont reset if you leave the game and come back into it. Their still full of candys.

Greetings,

I requested a redemption on 9/29/24 and it is still pending despite providing all of the documents necessary to verify my identity and payment methods. In fact, I ensured to verify my identity before I even deposited to expedite future redemption requests. A week after my payment was pending I received a request to verify a card used to deposit. I quickly complied and the payment was verified rather quickly. Another few days passed, and I received yet another request to verify payment methods. The cards which I had used were digital and the numbers changed so I was unable to provide the exact information they requested. They informed me providing statements showing the specific transactions would suffice and I once again complied and provided them the statements. This was a week ago. I have not heard a response and I’m getting quite frustrated with their lack of communication, and their staggering of requests which further the delay. I would greatly appreciate any assistance in having this resolved since I was recently impacted by the two hurricanes and i desperately need the funds

July 3, 2024 I want 210.00 on Mcluck casino.

I had already been verified and my payout was in the processing stage. Multiple emails between me and casino sent and received.

I have copies of all.

Then on 7/13 I received email stating account is closed without any reason required, also stated all money due to me has been paid.

I have not received any.im being told now that customer service is only for paying customers.