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Marathonbet Casino

Item: Marathonbet Casino
Rating: 6.8
Author: Milka M.

Marathonbet Casino

The casino is restricted in your country.

Our Rating CasinoRank

6.8/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 3 complaints

2 days avg. 3 complaints

AskGamblers Quick Overview

Editor’s View

Marathonbet Casino is an easy-to-navigate casino where you can quickly get to where you wish, be it casino games, promotions, or FAQ. What we immediately like is that it is available in multiple languages and that the live chat is responsive and a convenient way to get answers promptly.

Milka M.

What we like

Available in multiple languages
Good selection of casino games
Great choice of localised payment methods
Agents are friendly and quick to respond via live chat

What we don’t like

Live chat working hours from 08:00 am to 09:45 pm
Limited offer of responsible gambling tools

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Marathonbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.marathonbet.com/

Established

1997

Licences

Curacao Gaming Control Board

Company

Panbet Curacao N.V.

Affiliate Program

Marathonbet Partners

Languages

English, Azerbaijani, Portuguese, Spanish, French, Croatian, Serbian, Hindi, Turkish, Vietnamese, Russian, Ukrainian, Uzbek, Chinese, Thai, Korean

Casino Type

Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information About Marathonbet Casino

Established in 1997, Marathonbet Casino remains a popular gaming destination in the world of online gambling. The casino is available in multiple languages and available across a number of different markets, all of which are listed in a drop-down menu on the casino’s main page. Marathonbet Casino is licensed and regulated by the Government of Curaçao.

Deposit Methods

Visa, MasterCard, Payz, Neteller, AstroPay Card, MiFinity, Skrill, MuchBetter, Perfect Money, WebMoney, Paysafecard, Pix, Boleto, Jeton, UPI, Luxon Pay, Todito Cash, Santander, oxxo, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, Litecoin, Binance

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Payz, Neteller, AstroPay Card, MiFinity, Skrill, MuchBetter, Perfect Money, WebMoney, Paysafe Card, Jeton, Luxon Pay, Pix, Binance, Tether, Bitcoin, Bitcoin Cash, Ethereum, Ripple, Litecoin, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, US dollars, Argentine pesos, Armenian drams, Australian dollars, Azerbaijani manats, Bahraini dinars, Bolivian bolivianos, Bosnia-Herzegovina convertible marks, Brazilian reals, Bulgarian leva, Canadian dollars, Chilean pesos, Chinese yuan, Colombian pesos, Costa Rican colóns, Danish krone, Ghanaian cedis, Hong Kong dollars, Icelandic krónur, Indian rupees, Japanese yen, Jordanian dinars, Kenyan shillings, Kuwaiti dinars, Macanese patacas, Malaysian ringgits, Mexican pesos, Moldovan lei, Moroccan dirhams, New Zealand dollars, Nicaraguan córdobas, Nigerian nairas, Norwegian kroner, Omani rials, Panamanian balboas, Paraguayan guaranis, Peruvian nuevos soles, Polish zlotys, British pounds sterling, Qatari rials, Romanian lei, Russian rubles, Rwandan francs, Saudi riyals, Serbian dinars, Singapore dollars, South African Rand, South Korean won, Thai baht, Turkish Lira, Tanzanian shillings, Tunisian dinars, Ugandan shillings, Ukrainian hryvnias, UAE dirhams, Uruguayan pesos, Uzbekistan som

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-15 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Marathonbet Casino

You can use a variety of different deposit and withdrawal options at Marathonbet Casino. The list includes credit and debit cards (e.g. Visa, MasterCard), e-wallets (e.g. Neteller, Skrill), cryptocurrencies (e.g. Bitcoin, Ethereum, Litecoin), and others. A full list of payment methods can be found in the casino detail section of our casino review, located right above the text.

Bear in mind that certain payment methods may be available in one territory but not others. Additionally, the maximum withdrawal amount may depend on your chosen withdrawal method and it is best to check with your bank or chosen payment method provider.

Game Providers

Games Global, NetEnt, Play'n GO, Playson, Playtech, Pragmatic Play, Quickspin, Yggdrasil Gaming, 3 Oaks Gaming, Amatic Industries, Amusnet (Former EGT Interactive), Apollo Games, Betsoft, BF Games, BGaming, Big Time Gaming, Blueprint Gaming, Booming Games, CT Interactive, Endorphina, Eyecon, Felix Gaming, Gamzix, Genii, Habanero, Hacksaw Gaming, Igrosoft, Iron Dog Studios, iSoftBet, Leander Games, Mascot Gaming, MGA, Nolimit City, OneTouch Games, Pocket Games Soft, Platipus Gaming, Realistic Games, Red Rake Gaming, Red Tiger Gaming, Relax Gaming, Revolver Gaming, SmartSoft Gaming, Spinomenal, Spribe, The Games Company, Thunderkick, Tom Horn Gaming, Turbo Games, Vibra Gaming, Wazdan, World Match, 1x2Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Marathonbet Casino

Marathonbet Casino is stocked with a variety of casino games, from different types of online slots, table games, and live dealer games to specialty games like crash games, scratch cards, lottery, plinko, and various arcade games. You can easily browse their selection of games as they are divided into categories, such as “New”, “Popular”, “Jackpot”, “Megaways”, and others.

When it comes to software providers, you will find all the biggest names in the industry in their game portfolio, including but not limited to NetEnt, Games Global, Pragmatic Play, Endorphina, Relax Gaming, Wazdan, and various others.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Marathonbet Casino’s Commitment to Responsible Gambling

Marathonbet Casino doesn’t have many responsible gambling tools available. However, it does feature self-exclusion which you can set at a minimum of six months and up to five years. You can also choose to self-exclude from individual products (casino, live casino, virtual sports, etc.) or self-exclude from all products available at Marathonbet. Additionally, you can choose to self-exclude permanently.

Live Chat

24/7

Email Support

[email protected]

Phone Support

+44 1273 964706

FAQ Section

Customer Support at Marathonbet Casino

You can contact Marathonbet in several ways, including phone, email, and live chat. If you decide to email the casino support, it is useful to know that there are two separate email addresses: a general query one ([email protected]) and one reserved for deposit and withdrawal issues and questions ([email protected]).

For those who prefer the live chat option, you will be pleased to know the agents are quick to respond and very helpful. However, just keep in mind that the live chat service doesn’t work around the clock and that the working hours are between 08:00 am and 09:45 pm GMT daily.

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Complaints

Read the complaints other players have left for Marathonbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Impossible verification process

I am filling thiscomplaint because is impossible to pass the verification process.

They're asking for a screenshot of my crypto wallet where I withdrew. In the screenshot they ask that there must be the email and my name visible, which is impossible, because a crypto wallet is anonymous, can't have that data. Also there is no such thing like "website or app of my crypto wallet", because the wallet doesn't exists in an app or website, it's in the blockchain.

Also they blocked my account, so I can't see with details of the transactions they need to verify, I tried to contact them, but they still say the same (I attach screenshot).

The verification process make no sense, because they should have verified my account first before allowing me to make a withdrawal.

Atleast unblock me from their website, to see the details of transactions they're asking (I mean, I want full details with date with exact seconds, and exact amount, and check what is address wallet from Marathon), so I can find for the wallet where I withdrew.

37h left

$454953.16

Withdrawal Blocked Due to Impossible Verification Requirements

I noticed on your website that you have successfully resolved cases involving Marathonbet, which is why I am reaching out and kindly asking for your assistance in this matter.

Everything I state here can be supported with screenshots and documented evidence. I have also secured all bets, transactions, and account data in case my account is restricted or removed.

I am currently unable to withdraw several thousand USD from Marathonbet because the crypto wallet verification has not been accepted. I have submitted all requested documents, including passport, national ID, bank, tax and credit card statements, as well as all technically possible screenshots from my Nexo wallet (owner details and transaction history), and an official PDF confirmation from Nexo.

Additionally, I have recently moved and have transparently provided verification for both my previous and current address, including supporting bank documentation.

The verification is being rejected because I am required to provide a “pop-up window with personal information” from my Nexo wallet. This is technically impossible, as such a feature does not exist on the Nexo platform.

I have clearly explained this multiple times and offered alternative solutions, including screen recordings and live screensharing sessions. These offers were ignored. Additionally, my attempts to contact the responsible department have been blocked.
I have fully cooperated and provided the maximum level of verification possible. At this point, the process appears to be delaying my withdrawal.

I kindly ask for your support in mediating this case and helping to resolve the situation so I can withdraw my funds.
Thank you very much for your assistance.

Unresolved

Unpaid withdrawal of 1126 USDT and refuse to verify the account

Hello

I am filing a complaint against Marathonbet regarding an unpaid withdrawal of 1126 USDT

Account email = < email removed >

ID = 10134232

I registered an account in November. And made a deposit of 100 dollars. And he played sports bets and casinos. Then I started winning and withdrew $400. They approved my withdrawal and I had no problems. Then I continued playing and won another $1,126. I wanted to bet my winnings for withdrawal. But they refused me. They asked to be verified

They requested

passport = I sent

ID card = I sent

selfie with monitor and passport = I sent it

bank statement = I sent

screenshots of deposits from cryptocurrency = I sent

screenshots of deposits and withdrawals = I sent

I sent all the documents and did it very quickly. But they still haven’t verified my account and are constantly asking for documents, even though I sent them.

Below I attach all the evidence that I sent the entire document and screenshots from my account. At the moment my account is open and I can place bets. But I can't withdraw my winnings. I ask you to help and contact Marathonbet so that they can explain why they refuse to withdraw my money and verify my account. Thank you