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LuckyKong Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 19 reviews
8.6/10
19 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Top gaming providers
  • Live chat is available
  • Safe & secure payment methods
  • Mobile friendly games
What we don’t like
  • Live chat is not 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LuckyKong Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://luckykong.com/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Download, Instant Play, Live Casino, Mobile

LuckyKong Casino is an online casino that is home to a catalogue of games like video slots, table games, and more. The casino can offer these games from a list of software providers which includes well-known names such as Microgaming, NetEnt, Relax Gaming, Nolimit City, Thunderkick, Quickspin, and more. 

The site is available in English and it is supported across most devices which includes all the latest smartphones and tablets. Players can also feel safe as the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Curacao, France, Netherlands, and Saba. The casinos' terms and conditions provide more information, or players can check more ‘casino details’ below. 

Mobile Gaming

LuckyKong Casino is also available on the go for users to enjoy their favourite titles through their smartphones and tablets. Most devices are included, and the games are supported through a mobile browser so no app is needed.

Their mobile site works in the same way as their web version so players can still deposit, withdraw, and use more of the same features, and games. 

Security and Fairness

The security of their players' personal information is very important to the casino. The casino uses commercially acceptable means to protect confidential information and keep its players safe.

They are also using a random number generator to determine the game results so that they are unbiased and random, every time.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for LuckyKong Casino. Learn more about complaints.

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LuckyKong Casino - Casino unresponsive after the win

Dear Askgamblers,

I have a complaint about Lucky Kong Casino. I wish that it had not come to this but feel that the casino has left me no alternative.

On the 30th of November I deposited €200. I used my deposit playing slot games and was lucky to win €6,433. I decided I should cash out €1,000 before continuing to play. After I made the cash out this is when the problems began.

Soon after the cash out I noticed that a new area opened in the verification panel in my account. I was asked to send a photo ID and a document with my address on it. I sent a photo of my passport and a pdf of my bank statement. Some time passed. I went back to the verification panel and saw that my bank statement had been rejected. I spoke to live chat who told me that the reason my bank statement was rejected is that they could not accept PDF. They wanted a photo of the page. So I got a paper version of my bank statement and took a photo of it which I uploaded.

Some days passed and I noticed that the bank statement was not verified. It was not rejected either. It just said “Document Verification in Progress”. I spoke to live chat to see why it was taking so long. Live chat told me something strange: That they were not able to see my new uploaded statement from their side. They said that the newly uploaded documents were not appearing for them and that I should email the documents directly. I cooperated and did send all my documents by email as I had been told. There was no response. I tried emailing again to remind them. Again there is no response. I spoke to live chat again and they just say the responsible department will contact me. Weeks has passed and they do not.

I am being ignored by Lucky Kong and have cooperated with all they have asked for. I have asked them if my documents are okay or if they need anything else. They never reply and in the verification panel my documents still say “Document Verification in Progress”. First they say they cannot see my documents even though I can see that they are uploaded in the verification section from my side. When this is explained they just are silent. Nearly 3 weeks of this has passed now. The reason I have made this complaint is that I have no reason to believe they will reply to me at all because of their treatment of my account since I made a cash out.

Thanks,

Abelina <surname removed >

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 0
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.6/10 19 reviews

Top reviews from our players

The smooth experience and quick payouts make this a solid choice. Customer service is friendly and helpful whenever needed. The only thing missing is a wider range of games, but I’ve still enjoyed playing here.

I love how fast and friendly the customer service is at Lucky Kong. The verification process is simple, and withdrawals are quick. The site runs smoothly, but I’d like to see more game options available. It’s a safe casino I’d recommend for casual gaming.

I’ve had a good experience with the support team—they’re fast and polite whenever I reach out. The withdrawals are processed quickly, and the site itself runs well. The only thing I’d like to see is a wider variety of games.

The customer service is quick and friendly, which is a big plus. Withdrawals are fast, and the site runs smoothly. The game selection is good, but it could use a few more options.

The customer service at this casino is quick and friendly, and the verification process is fast. I also appreciate the smooth withdrawals. The only downside is that the site isn’t as popular as some others, but it’s definitely worth checking out.

Lucky Kong: Ape-solutely Monkey Business Or Serious Banana Stakes?

Last year, I decided to swing into the hot jungles of online casinos and stumbled upon Lucky Kong when my vine snapped. With a name that conjures images of a gorilla in a tuxedo rolling dice, how could I resist that combination? The 100% match bonus was the vine I needed to swing right in.

Upon landing, I was greeted by a visual feast of purple, yellow, and pink! A color scheme that would make even the most flamboyant tropical bird jealous for a long while.

A $20 deposit back in May, I've managed to climb my way up to Level 5, with 95% progress towards the next level. I feel like I'm in a video game, but instead of rescuing princesses I'm chasing new casinos, maybe a gorilla for stealing my banana bunch. It's a jungle out there, folks and even rescuing has some sort of opposition!

The crown jewel of Lucky Kong's promotions is their "Lucky Look" deal. Every day from 19:00 to 20:00 in your time zone (for me, that's 8:00 to 9:00 PM), one fortunate player can snag a wager-free 250 EUR prize. It sounds almost too good to be true. Almost like finding a banana tree in the middle of a desert. Is it just casino hype, or a genuine golden ticket? The scattered whispers of the jury are still rambling out on that one.

While the initial 100% match bonus was enough to lure me in last year, I'm now at a crossroads. Do I continue my journey with Lucky Kong, or swing to another casino tree? The occasional free spins they toss my way are like little bananas of joy, but is it enough to keep this mischievous monkey coming back for more?

For now, Lucky Kong remains an option in my gambling repertoire. The door is always cracked open, much like a mischievous ape might leave it after raiding the fridge. Will I return to this purple-hued paradise? Only time will tell.

In the grand casino jungle, Lucky Kong is neither king nor court jester. It's more like that quirky monkey who knows a few cool tricks but hasn't quite mastered swinging from vine to vine. For now, I'll keep it in my back pocket, ready to unleash it's lucky charm when the mood strikes.

Remember, in the world of online casinos, it's not about the size of the gorilla, but the punch in it's promotions and the care of their customer support, which by the way is fast and supportive. Lucky Kong packs just enough to keep things interesting, even if it's not always king of the jungle.

The customer service is very fast and extremely friendly + caring. I also noticed a fast verification process and very fast withdrawals.
The site is responding very fast also. Love it :)

I miss some game providers and the possibility to set limits, but that's about it. Maybe the casino would be more populated with these options. Nothing else to say.

So far I don't have this likes to this casino, been playing here for long now there providers are good and almost my favorite games are here. There promotions are nice too and the support team are very approachable. So what are you waiting for my fellow gamblers? Try this casino maybe you're luck are here?

Nothing I can say to this casino, it’s all nice, the providers and the games almost all of my favorites games are here. The people I mean the support are nice too especially Lisa, they will give to you almost everyday free spins if you ask and wanted to play. So what are you waiting for my fellow gamblers come on and try this casino? Maybe our luck are here? Let’s play and rock n roll here 🤗

In my opinion, the casino is not very popular but still worth attention. Great selection of games from recognized providers, great support department with live chat, great promotions for me and a clear website interface.

As for me, a bit too few offers that do not require the player to deposit their own funds, too limited payment methods and too high minimum deposit amounts!

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