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LuckyKong Casino - Refused my withdrawals and closed my account


Complaint Info

Disputed casino

LuckyKong Casino
Anissahaha21 Canada
Posted on March 27, 2023


My account was recently verified at Luckykong after playing for several months. I had a withdrawal successfully processed a week prior to this incident.

On March 18th, I made a deposit and claimed a bonus, won money with my cash funds, withdrew 1129$. The bonus was auto forfeited.

Made another deposit with a bonus. Luckily I won again with my cash funds, and I requested a withdrawal of 2753$ and the bonus was auto forfeited.

2 days later I received an email "This is just a notification that your account has been terminated " with no explanation. I replied to the email and received no response.

I would like some help with my situation. Thanks

Posted on March 29, 2023

Dear LuckyKong Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on April 3, 2023

Dear, Anissa
We have a definitive proof that you operate multiple accounts in our casino, therefore you breached paragraph 4.5 of our terms and conditions. We sent all evidence to AskGamblers staff, the evidence was reviewed and verdict was returned that you clearly breached our terms. Multi account bonus abuse will not be tolerated.

Posted on April 3, 2023

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LuckyKong Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.