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Luckster Casino

Item: Luckster Casino
Rating: 6.8
Author: Irena D.

Our Rating CasinoRank

6.8/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Home to leading providers
Live chat is available
Mobile friendly games
Secure payment options
Holds a UKGC Licence

What we don’t like

Limited live chat hours 8:00 - 00:00 am CET

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Luckster Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.luckster.com

Established

2021

Licences

Malta Gaming Authority, UK Gambling Commission

Company

Aspire Global International Ltd.

Affiliate Program

Mr.PlayPartners

Languages

English, French, Finnish

Casino Type

Instant Play, Live Casino, Mobile, Sports

Luckster Casino is an online casino where players can choose from a portfolio of games from many of the industry's top software companies like Play’n GO, Microgaming, iSoftBet and Pariplay.

The site supports multiple languages and players can either log in or register through their PC, laptops, or mobile devices. The casino is also fully licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions which means some players cannot create an account. We will provide more information under more casino details and players should also check that online gambling is legal in their jurisdiction before playing.

Mobile Gaming

Luckster Casino is also available on the go so players can log in through the latest mobile device and enjoy a range of the casino's most popular games. Only one account is needed to play across all platforms so that everything stays in the same place.

Security and Fairness

Security is essential at the casino which means they do everything they can to protect their customers. They use the latest 128-bit SSL encryption to ensure sensitive information is transferred securely over the internet, which is also protected by the latest firewall.

When it comes to fairness, the casino uses a random number generator to determine the random outcome of such games. This is a standard industry system which ensures consistently random results which means the randomness of the RNG provides a credible and fair gaming environment.

Deposit Methods

Visa, MasterCard, Neteller, Skrill, Payz, AstroPay Card, PayPal, Trustly, MuchBetter, Instant Bank Transfer, Paysafecard, Maestro, Bank Wire Transfer, Sofort, Giropay, Interac, Euteller, EPS

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Neteller, Skrill, Payz, AstroPay Card, PayPal, Trustly, MuchBetter, Maestro, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, British pounds sterling, US dollars, Norwegian kroner, Brazilian reals, Canadian dollars, Australian dollars, Danish krone, Swedish kronor

Pending Time

0-96 hours

Withdrawal Times

E-Wallets 0-96 hours
Bank Transfers 1-6 days
Card Payments 1-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

PariPlay, Play'n GO, Games Global, NetEnt, iSoftBet, Lightning Box, Just For The Win, Big Time Gaming, Nyx Interactive, Evolution Gaming, Pragmatic Play, 1x2Games, Ezugi, Eyecon, Gamomat, Authentic Gaming, Atomic Slot Lab, Red Tiger Gaming, Wazdan, Betsoft, Blueprint Gaming, Stakelogic, SYNOT Games, Inspired, Darwin Gaming, Booming Games, Skywind Group, Indigo Magic, Skillzzgaming, Bally Wulff, Realistic Games, Tom Horn Gaming, NextGen Gaming, GAMING1, High5Games, G Games

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

In the games lobby are plenty of video slots to choose from. Players will be able to sort these games into alphabetical order, but there do not seem to be any other filtering options at the moment. Players may also use the search function if they know which games they are looking for.

Some of the slots available include the Starburst Slot, Book of Dead Slot, Fire Joker Slot, Hand of Anubis Slot, and Might of Ra Slot.

Players can also switch it up with some table games so there will always be something to choose from. There are versions of Blackjack, Roulette and Poker which can vary in table limits and rules, depending on the provider.

There is no separate video poker game section but these can be found under table games and there is a mixture to choose from.

Live Casino

If players want a real experience they can try the live casino. These games are hosted by real-life dealers that players can interact with and be joined by other real players, These include games like Live Roulette.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is through their live chat team which is open from 8 am till 00:00 am CET, 7 days a week. Players can also reach out to the casino over email if they require additional support.

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Complaints

Read the complaints other players have left for Luckster Casino. Learn more about complaints.

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Luckster Casino - Missing moneys in my account

I won from sports betting. Last week when I logged into my account all my money was gone the account balance went negative.

At first I thought it was a technical problem but now it seems really bad that they don't answer me anything. I have asked them every day about this but no answer.

Unresolved

Luckster Casino - 8000 delayed withdrawal still outstanding

I have made many previous withdrawals with the max withdrawal of mine being £801. I won a substantial amount and requested a cash out withdrawal of £8000. I have 3 cards on the account, and have had withdrawals to 2 of them no problems. One of them was verified. I have since had all cards verified.

I requested £8000 withdrawal to the card previously verified.

I have still not received confirmation withdrawal has been processed it is still just sat in pending and was informed repeatedly by customer services live chat and via email that this would be done within 48 hours as per Luckster Casino terms. It is now well over that timeframe. Having spoken to chat they keep just sending auto messages and saying there’s no further update it’s with the payments team, but the payments team have not been in touch regarding this. There is absolutely no reason at all that this withdrawal should not have been processed within the terms other than them not wanting to pay me the winnings. I have taken screenshots of absolutely everything.

I have since emailed the provided email address twice with no reply and all the live chat keep saying is “please wait for an update via email we can’t do anything on live” again and again.

As they don’t process withdrawals over weekends and today is Friday I know realistically this is now even further delayed. I’ve played and withdrawal many times so I should not be facing these issues now.

This isn’t something I wanted to put up publicly but I have exhausted my options directly with the casino.

Please help - as I said I have all correspondence evidence as well as evidence of the win and of the withdrawal cash out request and confirmation of verification etc.

Resolved

£8001

Luckster Casino - Delayed withdrawal

Please help me to receive my funds.

On 29-05-23 I cashed out £200 from my account.

On 30-05-23 Luckster requested additional documents for verification, which I sent.

It has been 11 days since then and the cashout still has not been processed.

They declare in the terms that processing time of a cashout takes up to 48 hours.

I asked about that on live chat, but it changed nothing.

Resolved

£200

Luckster Casino - Bonus removed even though wagering requirement was met

I made a 100€ first deposit using the link on the 100% sports welcome bonus page on Sept 18. I didn't get the bonus, I contacted support, they told me I should bet the 100€ first. There was no such rule in the bonus T&C, but I made two 50€ bets anyway and eventually got the bonus, with 900€ wagering requirement. I made another 50€ bet which met the bonus rules, but the wagering calculator didn't move - it stayed at 900€.

I contacted live chat and was given all kinds of reasons why the bet didn't qualify, all of them false. The support agent didn't seem to understand the issue, so I tried again a couple of days later. This time I was told the case is under investigation by the relevant department and I would be contacted via e-mail. I didn't hear from them in the following two weeks. The wagering time was ending, so I made 850€ worth of qualifying bets just in case and ended up with a 191€ balance. The wagering meter still hadn't moved. I contacted support via the form on their support page and got a reply in broken English which I didn't understand. I contacted live support and was told the issue is still under investigation. A month later I had still not heard from them.

In the meantime, the bonus amount 100€ was deducted from my balance (and the remaining 91€ is still shown as bonus funds). Again I opened live chat and was told the bonus had expired. I told I had met the requirements and they said the case is still under investigation and they will get back to me via e-mail. Two weeks later, I hadn't received an e-mail and contacted support once more and was told the bonus had expired. I was never given an explanation why my bets didn't count towards the wagering. The main problem is that they are almost impossible to communicate with. Live support doesn't seem to know or understand anything and don't speak very good English, there is no e-mail address and they rarely reply to questions sent via the contact form.

Resolved

€191.37