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Loki Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 118 reviews
7.3/10
118 reviews
Complaint Response 17 complaints
2 days avg. 17 complaints

AskGamblers Quick Overview

Editor's View

It's refreshing to see so many payment options available at an online casino, even knowing they are subject to territorial availability. This is one of the segments in which Loki Casino excels, living up to its reputation as one of the players' favourite casinos, others being generous bonus offers and a virtually endless game catalogue.

What we like
  • Fast withdrawals
  • 6,000+ slot games
  • Certificate of Trust
What we don’t like
  • Unresponsive customer support (live chat)
  • VIP program could offer more perks
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Loki Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lokicasino.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, French, Russian, Slovak
Casino Type
Instant Play, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Telegram

General Information About Loki Casino

There aren't many casinos holding our Certificate of Trust badge, but Loki Casino is one of them. As you will see from our casino review and Loki Casino player reviews, it bears the badge for a reason.

Loki Casino boasts modern design and numerous instant-play games from dozens of software platforms, serving video slots, table games, real dealer games, and more, which you can access in real mode once you complete the registration.

As is customary with most new casinos, the registration process is simple and straightforward. It allows you to quickly activate the welcome offer and customise the website to your liking by switching to your preferred language, such as English, Norwegian, German, or French.

For those who like to stick to one casino, Loki has developed a 6-tiered VIP program that rewards the most loyal players.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Loki Casino. Learn more about complaints.

Show all complaints
Loki Casino - I kindly request your assistance in recovering my funds
Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user
staus Resolved
€1100
Loki Casino - Unfair nonpayment of winnings
On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-


Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O

After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.
staus Resolved
$75
Loki Casino - Further payout are being denied, due to verification
DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...
staus Rejected
€4000
Loki Casino - Not paying my withdrawal
On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email
staus Resolved

Complaint Statistics

Resolved 14
Avg. Amount $ 1,981
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
7.2/10 118 reviews

Top reviews from our players

Good selection of games and well presented site. Easy to navigate and games load good.

Over all experience very sub par and really just a bottomless pit. Support not always helpful, lack of bonuses. Shame really for a nice looking casino. Tread lightly...

I can't even name one thing because I wasn't there long enough.

The communication is the worst I've ever encountered. I played through some the bonus I received and had won so I tried to withdrawal. Hours went by and I finally contacted support..I waited and waited nothing! So I went to bed and when I tried to log on they had blocked me. I have tried to reach out numerous time and I've had no response nor did they tell me why or gave warning before they just locked me out. I am so frustrated and upset with this casino! I will never play there EVER!

Dear LUCKYBELLE88 Write me your email in private messages! We'll find out the reason for the lock. Maybe you have more than one account or you have violated casino rules Super Best Regards, Team loki Casino

user avatar

Absolutely nothing. Would have gave them 0 stars if this was an option. So many other places to play online where companies actually appreciate your business.

Worst support. This is the slowest responding live chat I've ever seen. Plus a major attitude. Deposited once, won a little, tried to cashout bitcoin amount of .050. Taking forever and I probably won't ever get it. Oh well. It's saving me money in the long run. Amazing to me that companies like this stay in business. Will never EVER deposit there again.

Dear DHIRSH124 Your support is experiencing a very large influx of players. We conducted additional work and you can ask any question of our support and they will give you an answer in a short time. Super Best Regards, Team loki Casino

user avatar

The design of this casino is good, gives one an expectation of a trustful and proffesional area to plat in.

However, I have never feel so humiliated in any other casino as from this one. I encounter some minor issues, tried to contact them for weeks without any responses. The service or the managers might read your mails but if by solving the issue meaning fairness to you but no winning for them, then you are a nonexistence human being.

I do not recommend this casino to anyone, please be careful.

Dear WHATEVERITTAKES Your support is experiencing a very large influx of players. We conducted additional work and you can ask any question of our support and they will give you an answer in a short time. Maybe your messages were spammed ... Super Best Regards, Team loki Casino

user avatar

Was exciting the day-1 when I sign up to be LOKI's member, but now only couple days I already asking for solving my problem and delete my acc afterwards...

This is my first time requesting delete the acc with disappointed feedback since I start play online Pokies. There's few reason, and from exciting for join this website with so many lovely gaming choice and with many information provide and shows the details but experience by only this short times since I joined was unlikable, very disappoint and sorry but it's true.

1.24 LiveChat not really helpful, slow responds and not very good attitude.

2. First deposit deposit and play the sys was all good, but second deposit when on home page it's normal but no matter which game I choose it shows on error
"Oops, the page you are looking Cannot be found........."
I Reported to the livechat agent with not very slow n not nice way for the responds.

The agent on livechat told me reasons why my iP having this problem it's iP issue, and tells me to download "Hola app", it's very weird by using the home wifi network from sign up on Loki and first deposit. How come my iP will have this much issue by the very short time, specially I still in-contracts with same network provider also not touch my boardband and any possibility can be like this, and if I can deposit money and play the first time, second time only allow deposit, for me sounds like a scam.

Now after speak to the livechat agent by telling me I just cancel the bonus and request the cash out, if using the same deposit method by neteller can be instantly. After I all done, refunds still
On pending, speak to the agent the answer it's oh, will be 0-24 hours time. (By Doing the cash out from before to send the request only few min. The answer can be different just like this, complains why consumer services the responds not very professional than just a long wait silent and than close the chatting mode.now more already more tha 12 hours waiting...God knows how long need to be

Last thing is somehow for the consumer responds it's the first brand image for the costumer head, even issue comes with the good attitude, positive responds or making other solutions can even made the issue turn the way keep our player loyalty to the brand.

So even tho I like a lots Of games on this site and with lots of member benefits, but with this ATTITUDE, I think Gambling already possible to loss and pissed off, so I don't need to be even speak to the service for more anger... errrr

Dear LUCKYKCHAI Your support is experiencing a very large influx of players. We conducted additional work and you can ask any question of our support and they will give you an answer in a short time. We had problems with mobile devices for playing in Australia. Now our product works full time. If you have additional questions, you can contact chat support, we will be able to solve them) Super Best Regards, Team loki Casino

user avatar
Inactive user
8/10

Loki casino is another trustable and very good casino. They have all popular provider's games where players can play with peace of mind. Loki casino is almost same like my favorite Limoplay casino, oishi and bitstarz casino. Promotion is also standard with many other facilities.

I had requested my first withdraw on morning after uploaded my documents and at afternoon money hits on my wallet. Support is helpful and professional.

Something I had disliked of their terms. All popular netent and mg slots contribute "0%" of rollover requirements and average slots contribute 50% and the rest contributes 80%. So at this point of view the overall rollover requirements is very high as I experienced. Otherwise I could withdraw at least $200 more :(

Great casino, I played a lot of casino's but this is the first one that gave me big winnings after a few deposits. To be honest I thought there most be something negative (normally I'm not that lucky;) so I thought cashout will take forever ore something like that, but no the money was in my e-wallet in a few hours (was my first cashout so probably next cashout could be even faster... I hope I can test this soon;)

They even sent you an email when they transferred the money, nice service!

Handsome design There are Live Roulette and Live Blackjack, Caribbean Poker

Play for fun needs registration. There is no much set of the games here

Everything is average. Designed good; game choosing is easy, although they don't have lots of games.

Works slowly! Everything is about to load twice or more times.

But know about the biggest disadvantage: I still have problem with withdrawal. Twice I was discarded without any reason. My cart is good, it works perfect with more than a twelve casinos, instead Loki. No fast answer from the support. All seems to become usual: I try to cashout my win, than fifteen minutes lasts, and than I see that my effort was reduced. The basic rule for the each casino: withdraw money fast, and you will surely have a lot of gamblers. But know the issue is to get my win.

Dear JOSSEY . Your support is experiencing a very large influx of players. We conducted additional work and you can ask any question of our support and they will give you an answer in a short time Super Best Regards, Team loki Casino

user avatar

My first and second deposit at Loki Casino had 2 really nice cashouts. I am surprised to read all these bad reviews. My verification took a couple of hours and my withdraws less than an hour. Furthermore, my withdraws were approved and charged to my Neteller wallet at 05.00 in the morning (yeah, sometimes the 24/7 applies).

Really serious casino and for me the fastest withdraws ever. Also,as long as I have played, they dont seem to be allergic to big wins. I hope they wont be. With no doubts at all I give a positive feedback at this casino.

I would like more often reload bonuses than the only one Friday reload:)))

Loki Casino News

Read all news about Loki Casino, check for updates and stay tuned for exclusive bonuses.

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