Loki Casino

Nothing special, but it's not so bad casino, with a good selection of the games and nice interface, especially I liked live games.

Can't say anything bad, but the support is too slow ...You need to work on that

I like the selection of slots available, the layout is good, easy to find everything, customer service was responsive and helpful. Good job.

What is it about casinos nowadays that there's always some things not right going on within them? Today, after much hassling within myself as to which casino to sign up at, I finally decided to give Loki Casino a go. Well, there's nothing attractive at all that was being offered, just the usual 100% deposit bonus plus 50 free spins, but in view of lack of a better alternative, Loki Casino seemed to be only good choice I could find.

After checking out their website, their available games and their T&Cs, I must say that I wasn't impressed at all. The website look very bland, with mostly white patches of blank empty spaces, and I don't like the colour of the fonts used - they look almost invisible! They are much too faint for my liking! However, I found one saviour point that finally made up my decision for me - the game Supe It Up! If not for this game, I certainly would not have signed up at Loki Casino. None of my other current favourite games were available, except for my old NetEnt favourites which I hardly play on nowadays anyway.

After completing my registration and validating my email address, I then went to the promotions section, clicked on the Welcome Bonus item, and proceeded to make my first deposit. Deposited 20 EUR, but I couldn't find the 100% bonus money anywhere! What the argh! Usually, as at any other casino, whenever you clicked on a Welcome Bonus item, that bonus would automatically be activated with a deposit. No, not with this blardy Loki Casino! I had to key in the Bonus code, which wasn't stated anywhere in their webpages, not even in their promotions section, and which I only came to know after getting an email stating that I need to use the Bonus code. What the argh! I had already made my deposit when this email came! All these should have been made crystal clear in their website in the first instance!

Well, disappointed as I was at not getting the 100% deposit bonus, and not getting that 50 free spins either, I then played on the game Supe It up with my 20 EUR deposit money. 20 EUR was just too little to play on the game, but that was all I had. Things might have been better for me if I had started out with 40 EUR, who knows. But as it was, the game played very coldly, typically of most Microgaming games, and I couldn't even get any small 5-of-a-kind win at all, not even for the lowest cheapest symbol! My credit balance was going down and down and down all the way! What a lousy blardy day it all turned out to be for me!

You mean, what do I like? Nothing! Well, okay, except for the game Supe It Up. Everything else was just not nice! I don't quite like the list of games available, I don't like the website's presentation, I don't like the 50x bonus and free spins winnings wagering, I don't like the lack of info about needing to key in the Bonus code first before depositing. Heck, I wish I could say about something that I like instead. Sorry Loki, strike one and you're out!

Ok game selection. And layout of the casino overall good.

Just terrible with verification of documents. I send everything they wanted, but now they request a selfie with id card, ok done that. Nah they not satisfied with the selfie. Now they want me to hold a sign with Loki casino in one hand and the passport in the other hand, so I questioned them if I take the selfie with the third hand...you see they just want to give you a hard time. Never again.

Looks like a normal casino with good games, live chat etc.

The live chat system its really bad and they are not supportive at all. Really long time to get a reply and when you do get a reply 10-15 min later it has no meaning at all.

Good selection of games and well presented site. Easy to navigate and games load good.

Over all experience very sub par and really just a bottomless pit. Support not always helpful, lack of bonuses. Shame really for a nice looking casino. Tread lightly...

I can't even name one thing because I wasn't there long enough.

The communication is the worst I've ever encountered. I played through some the bonus I received and had won so I tried to withdrawal. Hours went by and I finally contacted support..I waited and waited nothing! So I went to bed and when I tried to log on they had blocked me. I have tried to reach out numerous time and I've had no response nor did they tell me why or gave warning before they just locked me out. I am so frustrated and upset with this casino! I will never play there EVER!

Absolutely nothing. Would have gave them 0 stars if this was an option. So many other places to play online where companies actually appreciate your business.

Worst support. This is the slowest responding live chat I've ever seen. Plus a major attitude. Deposited once, won a little, tried to cashout bitcoin amount of .050. Taking forever and I probably won't ever get it. Oh well. It's saving me money in the long run. Amazing to me that companies like this stay in business. Will never EVER deposit there again.

The design of this casino is good, gives one an expectation of a trustful and proffesional area to plat in.

However, I have never feel so humiliated in any other casino as from this one. I encounter some minor issues, tried to contact them for weeks without any responses. The service or the managers might read your mails but if by solving the issue meaning fairness to you but no winning for them, then you are a nonexistence human being.

I do not recommend this casino to anyone, please be careful.

Was exciting the day-1 when I sign up to be LOKI's member, but now only couple days I already asking for solving my problem and delete my acc afterwards...

This is my first time requesting delete the acc with disappointed feedback since I start play online Pokies. There's few reason, and from exciting for join this website with so many lovely gaming choice and with many information provide and shows the details but experience by only this short times since I joined was unlikable, very disappoint and sorry but it's true.

1.24 LiveChat not really helpful, slow responds and not very good attitude.

2. First deposit deposit and play the sys was all good, but second deposit when on home page it's normal but no matter which game I choose it shows on error
"Oops, the page you are looking Cannot be found........."
I Reported to the livechat agent with not very slow n not nice way for the responds.

The agent on livechat told me reasons why my iP having this problem it's iP issue, and tells me to download "Hola app", it's very weird by using the home wifi network from sign up on Loki and first deposit. How come my iP will have this much issue by the very short time, specially I still in-contracts with same network provider also not touch my boardband and any possibility can be like this, and if I can deposit money and play the first time, second time only allow deposit, for me sounds like a scam.

Now after speak to the livechat agent by telling me I just cancel the bonus and request the cash out, if using the same deposit method by neteller can be instantly. After I all done, refunds still
On pending, speak to the agent the answer it's oh, will be 0-24 hours time. (By Doing the cash out from before to send the request only few min. The answer can be different just like this, complains why consumer services the responds not very professional than just a long wait silent and than close the chatting mode.now more already more tha 12 hours waiting...God knows how long need to be

Last thing is somehow for the consumer responds it's the first brand image for the costumer head, even issue comes with the good attitude, positive responds or making other solutions can even made the issue turn the way keep our player loyalty to the brand.

So even tho I like a lots Of games on this site and with lots of member benefits, but with this ATTITUDE, I think Gambling already possible to loss and pissed off, so I don't need to be even speak to the service for more anger... errrr