Loki Casino - Not paying my withdrawal

Dear NICK27 and Askgamblers Team,

We are sorry for the inconveniences caused.
However, the withdrawal was approved on our side. That is why we have transferred the information to the payment provider in order to get the proof that the funds were transferred to your bank account.

We kindly ask you to wait. We will provide you with the answer as soon as possible!

We hope for your understanding and cooperation.

Kindest regards,
Loki Casino team

All I know is, as a customer I’ve complied to all your rules. I’ve given everything you have asked for as in evidence. I’ve never complained when you have reversed my withdrawal with the flimsy excuse that the bank never accepted it or when you have left a withdrawal pending for days on end. Every deposit I made you received my funds with no dramas. All we ask as players and customers is that the very few times we do win. We would like our winnings and the silly thing about it all is there is 90% chance we will deposit back into the casino. I am just very disappointed in the way this has been handled. An individual in your financial department has made a mistake but no one on your side is willing to admit or give any form of proof.where I have bent over backwards and given everything you have asked for. Nothing has been resolved and I look forward to the conclusion of this drama.

Dear Askgamblers Team,

We are sorry for a delay. We wait a reply from the payment provider and soon we will have all relevant information about the withdrawal.

Thank you for understanding!

Kindest regards,
Loki Casino team

Dear ask gamblers team Loki casino has seen all of my bank statements and they know that I have received no money into my account.
I don’t understand there delay tactics because I have given them PDF of my bank statements ask them for proof in PDF form thanks.

Dear Loki Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear NICK27,

We are deeply sorry for a delay. We're still waiting for reply from payment provider in order to provide you with the information about the withdrawal. As soon as we receive a reply we will inform you.

Thank you for understanding!

Kindest regards,
Loki Casino team

Dear Loki Casino
I am very patient it’s amazing how the payment provider is taking so long. It is hard to find a payment that doesn’t exist because as I have proved no payment ever arrived but I’ll keep waiting.
Regards
Nick

Dear NICK27,

We would like to inform you that it takes a lot of time to get information about the transaction from payment provider. Sorry for keeping you wait. However, we cannot speed up this process. As soon as we get this information we will immediately inform you.

Kindest regards,
Loki Casino team

Dear Loki in these days of super speed Internet and every bit of information saved on hard drives. It’s not that it takes a long time for you to receive the information, it’s more likely that it takes a long time to receive the information you want. Unfortunately the information you want doesn’t exist because has I have said the money was never paid.
Kindest Regards

Nick

Dear NICK27,


We are happy to inform you that your personal manager has provided you with the details (screenshot) from the payment provider. The screenshot shows that funds have been transferred to your bank account.

We look forward to hearing from you.


Warmest regards,
Loki Casino team