Loki Casino Complaints

Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user

Hi there my withdrawal is delayed 3 days now it says withdrawals are processed 24-48hours so I don’t understand what is going on! it is over 48hours now. My account is verified! Pls help me out appreciate! I really appreciate to get this matter resolved soon! I talked to live chat they keep saying same thing they forward to finance department!!!

On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-

“
Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O
“
After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.

DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...

I made withdrawal 5000€ on september 9th. I used same method as I used making deposit, Rapid transfer. Timeframe has now gone many times, today its been 3 weeks when I made withdrawal. I havent got money and money has not returned to my casinoaccount as you can see. I have send bank statement also to Loki casino as proof. They are looking at my case, but nothing happens. Everytime I have contacted them, answer is wait, wait, we need more time. So now I am asking your help to find where my withdraw has gone wrong. I will send you now proofs that money has left from casino but I havent get it. Please help me. I will send also screenshot from chat, this is always answer i get. This case is delayed much too long.

On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email

Hello it is like 3 months in which i try to withdraw the 800 PLN from Loki Casino. The biggest problem is that they have so unprofessional staff on the support and chat that every time i talk to a consultant i hear different things. As you can tell from images i uploaded they say different things every time i talk to team. Like this is completely unprofessional. The problem is the one and only option is to deposit by Visa so i can't use the other methods they talk about. Also they cant't tell any specifics why the payment is cancelled and they won't allow me to use other options of withdrawal although they claim i can do it as you can see in the screenshots. I add to screenshot of deposit and withdrawal options. After like yesterday they even removed the visa option so i can't even try again using my card again to withdraw.

Summarizing - Loki Casino is highly unprofessional and has very incompetent support staff. Every consultant talks about different withdrawal options( which are completely unavailable cause they won't let me deposit using those methods). They are blocking my money and won't cooperate. It's not really that much money Loki Casino u don't have to play shady.

I also add the consultant asking me to open the console(i did it) but it 's so funny that they even ask for it when they clearly blocked the deposit options by themselves.

I got email from Loki casino about some deposit bonus. I deposit but didnt recive bonus. Support said that i m abuse bonus so he cant give me. I ask can i cashout than because i dont wish to play without bonus, he said that i must to wager x3 before cashout. If i knew that they didnt wish to give me bonus i wouldnt deposit here, they cheat me.

Hello, I opened my account on May 25. I liked to play in this Casino and everything was fine until August. I managed to win a large sum and accumulate 3705 euros on my balance. I have made several requests for withdrawals (I can provide screenshots) I received my first withdrawal of 1000 euros, then the second 1300 euros, but I did not receive the last withdrawal of 1405 euros. I didn't do anything between those requests, I didn't even play, but the casino asked me to go through an additional security check. They asked me for a certificate of salary and a contract with the employer. I was outraged, but we managed to agree on the provision of other documents confirming my solvency. After that, there was a request to provide screenshots of transactions from the payment system that I used. I responded to all inquiries, provided all information. And today I received an email about the closure of my account and the confiscation of funds with a footnote to paragraph 1.38 terms and conditions, without any explanation or evidence. It all looks like the casino just doesn't want to pay me my winnings. I ask you Askgamblers to help me with this problem.

I opened an account at Lokicasino on May 25 and deposited $ 200 using my Ecopayz account. After playing for a while on live roulette, I requested a cashout of $525 on May 26 . From there Lokicasino began to act dishonestly with me. Like all casinos they asked me for the account verification documents and I sent them all. Even a selfie holding my ID and a paper written "Hi Lokicasino 26/05/2018" I had to send. But after going through all this verification process, my withdrawal was still pending and the Lokicasino website informs that withdrawals are processed instantly. Upon entering the chat and asking the reason for the delay they just apologized and said that the cashout would be processed soon. But today, May 28th, to my surprise, I received an email stating that my account had been closed and funds confiscated for fraudulent activity. Not even an explanation for why they took this attitude I received. So here I am asking Askglambers to help me get my money back.

On March 31st, 2018, I registered at their casino. I read their terms and conditions prior to making a deposit. What I read was confusing and ambiguous. One of their terms states. Term 1.5 "The player is not allowed to abuse the bonus offers. Abuse is the relation of received bonuses to amount of deposits: 70% of bonus funds with 5 deposits, but not more than 9 deposits, 50% of bonus funds with 10 deposits or more. In case of such abuse Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it." Instead of making a deposit I verified on chat and told them I was extremely confused regarding their general bonus rules. This is what I was told, This rule applies to all the future bonuses such as the reload bonus offer that they have on Fridays and future bonuses; the welcome offers have nothing to do with this rule. It is merely a welcome offer which all customers can use. I asked them one more time on chat if safe to deposit all welcome bonuses and I was given a yes. I made my first deposit and claimed their first welcome bonus. I completed the wagering involved with the bonus and withdrew 948€. After asking for documents my withdrawal was paid less than 24 hours. Everything was so smooth so I played their second bonus. I obviously kept my bet at 5€ and lower and followed bonus terms. I played Thunderstruck, What a Hoot and Terminator 2. I had a balance of somewhere nearly 1100€ after playing Thunderstruck. At a certain point I hit free spins on Terminator 2, these were not ordinary spins. This was the feature called "Hot Mode" spins. At the end of those spins I had a balance of €6221. At that point I completed the rest of my wagering with Terminator 2. ( I have video with this feature stating the casino's Name) I had withdrawn a partial amount. A few hours later I played a bit more, the slots book of dead/blackjack which resulted a loss 700€, I was scared I might lose all my winnings so I decided to withdraw everything. I went on chat and asked them if it was ok to withdraw parts of my winning to a different e-wallet, and I was told yes as long as you make one deposit with that wallet it would be okay. (Please have a look at my pictures) After my withdrawals, a few hours later I received an email. Dear xxxxxxxxxxxxx, We are terrible sorry, but according to the Terms and Conditions the player is not allowed to abuse the bonus offers. In case of such abuse Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it. We are sorry to inform you, but further bonuses promotions at casino will be unavailable for you as per our management's decision. All your winnings received with bonus were confiscated and the deposit left. Thank you for understanding. With best regards, Support Team Loki Casino ------------------------------ It seems to me like Loki Casino does not want to pay because one of their players has managed to win their first welcome bonus, and then win their second welcome bonus. It is certainly obvious that the casino does not want to pay a big win like this, especially right after paying the same customer right before. I would not be here making a complaint if I was told I can only claim ONE welcome bonus at your Casino. However I was told something completely different, I was told that your Welcome bonuses do not count towards the misleading bonus rule you have. I find this casino extremely dishonest and predatory towards customers. Their job is encourage new players to register and make their welcome deposits, However once you have won on their site, they enforce their rule of bonus abuse. Dear Askgamblers, please request a chat log history and proof from Loki Casino, to show what I was told regarding welcome bonuses prior to making a deposit on their casino. I ask Loki Casino to live up to their brand and integrity and pay me my lawful and legitimate winnings. Thank you

I had issue withdraw at LOKI casino , since for Canada there aren't able to withdraw by master card so i request to withdraw by bank wire, i had directly call my own personal bank for my bank detail for withdraw i try enter all the info as asked on their website i keep getting the follow message"The transaction failed, please contact support, or try again."I had contact their live support but i don't think i get much help at all ! all he say is just try fill in all the fields right Funds will instantly be paid. Try to clarify the correctness of information.But the detail i receive by my bank is my bank detail so i don't get how i have issue at all, i ask the support if there a finical department at their casino which i could contact and get help but all he say just try enter the info , which isn't much help at all, the bank which provide me the bank wire detail which i had no issue with other casino at all when it come to payment but now i had issue with this casino could you please help me out ask gambler

Hi, I joined the loki casino through askgamblers website, I made 2 deposits, never won anything, and on 24/11/2016, I received an email offer of 50% + 50Fs, I made deposit of $50 but did not get the bonus, I talked to the live chat, they answered that because they found a duplicate account (don't know why they said that, knowing that I don't have to do that as their reload is 50% and my second deposit bonus was also 50%), I told him this is my third deposit, and I had already get bonuses the first deposit bonus which was 100% and the second deposit bonus which was 50%, and I have already uploaded all my documents and were verified and approved, I told him if they can even accept a webcam chat verification to see me talking and holding my passport in hand and that I am the same person, and there is no duplicate account, because I have never made any duplicate account at any online casino in my life, they could not help me with anything, so I asked them to refund my deposit, I made the withdrawal request 48 hours ago, and eveytime I contacted the live chat, they answered that the delay of the payment is an issue for all the players and they assured me that I receive my deposit back in nearest hours, and nothing received yet, now on 26/11/2016 I tried to connect to my account, to contact the live chat, my account was disabled with my $50 deposit pending, I did not get any feedback about getting my deposit back to my neteller account, now I want this casino to refund my deposit, which I believe is my right, as I have never won or withdraw a cent from this casino.
Copy of the third chat transcript :
Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?
my name 04:41:28 am
hello
it's now 38 hours that I am waiting the withdrawal of my deposit, and this is the third time I am contacting the live chat, they promised that the withdrawal will be proceed the nearest hour 12 hours ago, and I still did not receive the refund of my deposit, I saw your rating at askgamblers of 8.97, I really like your casino even I have never withdraw a cent, and I do not want to harm your reputation with a complaints or bad reviews at askgamblers.com, please proceed my withdrawal request " refund of my deposit" which is my right to ask for the refund of my deposit, because I did not start playing a cent
now I want to know will you please proceed my withdrawal or not? 04:42:18 am
Support Agent 2 04:43:02 am
sorry, but our system is steel not fixed, we hope that it will be in nearest 2-3 hour
We are sorry you are facing this problem. Please, accept our apologies for that.
my name 04:44:40 am
that's what I hear 12 hours ago, that I will receive the refund the nearest hour, can you please confirm that I will receive the refund of my deposit in 2-3 hours ?
Support Agent 2 04:45:43 am
Unfortunately I can't give you a guaranty, but we are hoping that everything will work in 2-3 hour
my name 04:46:15 am
is it for all the players or it's only me that I am facing this issue ?
Support Agent 2 04:46:26 am
for all it is our global technical problem for past two days.
my name 04:47:07 am
ok then, Hope everything will be ok in the next 2 or 3 hours, thank you for your help
have a nice evening
Duration: 7m 3s

Yesterday i deposited 0.20 BTC into Loky casino before i did asked an operator if i would have a minimum wager they said no, so i deposited i made 1.24700000 BTC after 13 bets playing some slots, after that i requested a withdraw and sudenly the operator sai they were having technical issues and it would take 24 hours! So i let it be, today when i was checking the profile and the transaction history it was discarted, then contacted chat and the operator said that i had to wager my deposit 3X before i can withdraw, i argued back and forward but i didnt saved the transcript log of the firs conversation and they asked me of proof i had to let it go! i read the T and C and found that if i payed a 10% comission feed the would process the withdraw so they took the comission, said they processed the withdraw and wished me good luck, of course i dint left until i could verify the transaction was done threw the blockchain Transaction Id as nothing happened i reached out to them and alerted it was still pending after a while they said that they where having technical issues again, but this time i have proof, Really bad operators and above everything liars!

I made a deposit of 50, 100 and 200. And after my last deposit i won a nice ammount of money; 950 euros. Then i wanted to withdraw my money. The withdrawal page confirms that I can withdraw 950 euros but i cant select any options. I made the deposit with Ideal and I would like to withdraw using a bank transfer but this option is not possible. Also i tried to talk with someone on the live chat, but it keeps saying I need to wait 4 minuts. But I already waited more than 10/15 minutes a few times. I still hope they will help me with this.