Locowin Casino Complaints

It has now been 1 month since I provided the necessary documents to them in order for them to pay out the remaining balance that was on my account after it was closed down, due to them not offering service in my region.

I have sent them numerous emails asking if anything is wrong and trying to get an answer as to why the payment of my 50 euro is delayed, but I have yet to get an answer if anything is wrong. All I have gotten is pretty much AI-generated answers and an offer to sign me up for their promotions and offers, which makes no sense as my account is closed.

I have waited 10 days for my withdrawals. Customer support says additional checks are being carried out, and it will take a few more days. That was several days ago.

No bonuses used. Account fully verified. No additional documents requested.

Total amount in account is €24271.

Assuming this will be sorted in the end, but would appreciate the process to be finalized soon.

Hello,

I would like to submit a complaint regarding my withdrawal from LocoWin.

I requested my withdrawal of €2,000 on 11 July 2026. Today is 20 July 2026, and the withdrawal has been pending for 9 days.

My account is fully verified, and I have not been asked to provide any additional documents. I also did not claim or use any bonuses or promotions. My balance consists entirely of my own deposits and winnings from regular play.

On 15 July, after waiting several days, I contacted live chat because the withdrawal was still pending. I was informed that additional checks were being carried out and that the process might take "a few days." When I asked for an estimated completion date, support told me they could not provide one.

As the withdrawal was still pending, I contacted live chat again on 20 July. This time I was informed that the review could take "several weeks," again without any explanation or estimated completion date.

I understand that security checks may sometimes be necessary. However, I believe that keeping a fully verified player's withdrawal pending for more than nine days, without requesting any additional documents and without providing any realistic timeframe for completion, is unreasonable.

During this period, I continued playing and unfortunately lost approximately €700. Due to the uncertainty surrounding the withdrawal process and the lack of any estimated completion date, I no longer feel comfortable continuing to play or making further deposits until this matter is resolved.

I have attached screenshots showing:

my fully verified account,

the pending €2,000 withdrawal,

both conversations with live support,

my deposit history,

and my gameplay history.

I kindly ask AskGamblers to assist me in resolving this matter and obtaining my pending withdrawal.

Thank you for your assistance.

Day 1: I made a deposit and won some money, then requested a withdrawal.

Day 2: I received an email saying that I had to verify my identity, so I sent in all the documents they required.

Day 3: My account is fully verified.

Day 4: My withdrawal was approved according to an email sent at 03:11:33. I will attach files showing this.

Later that day, I checked my bank account and no amount of €200 had been received. I did receive another SEPA withdrawal from another casino that same day, which was approved around the same time as this one. Not the same amount as this one ofc.

Day 5: I checked my bank again and still no money. It has never taken this long before, and I have made hundreds of SEPA withdrawals over the past 10+ years.

So I logged into my Locowin account, and there it says that my €200.00 withdrawal is cancelled on my transaction page. I contacted live chat to ask what was going on with my withdrawal.

At first, they told me that my withdrawal was cancelled at 2025-12-22 03:11, which is the exact time my withdrawal was approved according to the email.

I then sent them a screenshot of that email, and after that the agent told me she was wrong and that the withdrawal was approved, not cancelled — probably because she saw that it was marked as cancelled in my transaction history.

Day 6: Live chat told me to wait and that I would receive the money. They also said that if I had not received it within 7 days, they would start an investigation. However, they did not start one and just kept telling me to wait more days.

Day 12 (Today): I still have not received any money in my bank account. While searching online, I found a case very similar to mine on AskGamblers that also involves Locowin and was resolved. I am pretty sure this is the exact issue I am experiencing right now, as the withdrawal cannot be fully approved when it is shown as cancelled in my transaction history.

I have made withdrawls from this site and it's sister sites before without any problem, so i really hope this issue can be solved with help from askgamblers as i can't do anything about it myself.

I will link the case I am referring to here, if it is allowed.

< external link removed >

I requested two withdrawals from Locowin – one for €3,000 and another for €2,250 – and several days have passed without them being processed.

I have already completed all KYC procedures successfully, and there’s no reason to delay my withdrawals. The only reply I received from support was a vague statement about “third-party checks,” with no specific details, no time frame, and no further requests for documents.

I asked for a clear deadline or update, and they failed to provide one. This situation is unacceptable, especially considering the amount involved: €5,250.

If I don’t receive a resolution shortly, I will escalate this matter to the Malta Gaming Authority (MGA), and I am already sharing my experience publicly to warn other players.

Withdrawal dates: 25-06-2025

Dear AskGamblers Team,

I am submitting a new complaint regarding delayed withdrawals at Locowin Casino, as I am once again facing unexplained delays in receiving my funds.

On 12/03/2025, I requested the following withdrawals:

• ID: 12803987 – €5,000 (Requested at 04:30)

• ID: 12804020 – €5,000 (Requested at 04:32)

• ID: 12804035 – €2,500 (Requested at 04:34)

Violation of Locowin Casino’s Terms

According to Locowin Casino’s terms and conditions, withdrawals should be processed within 48 hours after the request. My account is fully verified, and I have met all necessary requirements.

However, my withdrawals remain stuck in pending status beyond the expected timeframe. When I contact support, I only receive generic automated responses stating that my withdrawal is under “additional checks” with no explanation or estimated timeframe:

“Due to our own due diligence, we need to carry out additional checks on your withdrawal request. This may extend the validation process by a few days. Rest assured that once these checks are completed, you will receive an email notification from the relevant department.”

Request for Resolution

This lack of transparency and extended delays go against the casino’s stated policies. I kindly request AskGamblers’ assistance in escalating this matter to ensure that Locowin Casino honors its withdrawal terms and processes my payments as soon as possible.

Thank you for your time and support. I look forward to your response.

Best regards,

< first name removed >

Hello, Askgamblers, Locowin

I have made deposit 100 Euro to Locowin casino using offered 100% welcome bonus, have wagered it playing only allowed slot games (I carefully checked restricted list before playing every new slot), my bets was up to 3 Euro that not exceed allowed 4 Euro, I hit big win, 2500x with 1 euro bet and have completed bonus wagering requirements and made decision to withdraw funds, now my account is banned I can't login anymore, casino not paying me my winnings, they say about investigation but every support agent give me different information one say that investigation will go few days another say about several weeks, today already two weeks passed after my account was fully verified and withdrawal was requested.

After risking over 4,000 EUR, I won 5,000 EUR and requested a withdrawal.

A week has passed, and I am still waiting.

The support team says they are verifying something, and the process could take weeks.

This has become a big issue and is affecting me.

Now I can't withdraw the money, and waiting I don't know what.

Thank you.

I have tried to make a withdrawal on locowin 488euros but when I submit my withdrawal I get a system error code - please contact our support.

When I do contact them they seem to not understand my problem and they want screenshot on the problem.

I have send that to them an now I don't get any reply.

What am I gonna do now ??

Hello,

I won 4000 nok at locowin casino. I made a withdrawal, and then they told that I had played a slot that was on their list of illegal games to play with bonus money. I know with 100% certainty that I have not done this, as I check all the slots I play against their "banned" list before I play them. I have asked them if they can give me information about which slot this is and the date/time.

But they haven't given me that. Have asked on chat and email.

Looking for help with this problem as I know I haven't done anything wrong here.

Hello

I played at Lococasino and now my account has simply been blocked. I played at Lococasino with a bonus. After playing for a while, I wanted to check how much of the wagering requirements I had already fulfilled. I then saw that the turnover had not been credited in full. I then checked the bonus conditions again. The games were all valid. So I contacted support via chat and explained my problem. I had wagered around €2600 to date. The chat forwarded the problem. A few days later I logged in and the turnover was actually adjusted. A few days later I wanted to play again and fulfill the wagering requirements. So I tried to wager the remaining €1000. After I had made enough spins, I wanted to see if the wagering was done. I realized again that the turnover did not match. So I wrote to support again. They simply did not respond to any problems and ended the chat without further ado. Since then, my account has simply been blocked. I took screenshots of everything as a precaution so that I can prove everything. I should have a profit of about 800€. And now my account is closed

I hope you can help me.

Best regards

Hi. It's the same issue I have with sugar casino. It's in the same casino group. On 15.01.2024 I got my withdrawal from Locowin Casino. The withdrawal was done with ethereum. But instead of 32.52 I just got 18.51€ They support started an investigation but they can't give me any information and they say I have to wait. Please help.

Kind regards

I had 3 interac e-transfers sent to gigadat from Locowin to be deposited into my cibc bank account. Due to issues going on with cibc at the time only two of those payments actually made it to my account. Gigadat informed me they would have to cancel the third one. I gave them permission to do so and they stated the money would be sent back to Locowin who in turn would apply that amount to my casino balance for me to withdraw again.

The agents are telling me to wait and the withdrawal will eventually be approved and I’ve tried explaining to them it was already approved and sent to gigadat, and they sent to me, and it was then cancelled and sent back to Locowin.

I have the last convo with them where they are refusing to give me another from finance to discuss this with, as well as the convo prior where they offered me different advice. It’s 500$ and it’s my money but they aren’t helping me get it.

Please help.

I deposited a few times on 30.01.2023 via Volt. One Transaction was not credited. So I went to the Chat. They said I should Contact them via Email,

Now I have sent 2 Emails with the usage Code from so Bank but get no answer. It's the old Gammix motto: "out of sight out of mind"

And let me guess Locowin is answering on this Thread with the Sentence "We apologize for your disappointment. We have forwarded your request to our relevant department to check the issue."!

Hello,

I got a Cash-drop from Locowin 16:th December and played for a while and decided to cash out cause the smallest withdrawal was 30€. And I have the need to go buy some food, great, I thought.

It says up to 48 hours then it's going to be either accepted or denied. I've emailed and tried reaching chat but no responses, as usual.

I've been a loyal customer since before now they've removed the deposit method that I'm able to use unfortunately.

I remember like a year ago+ as well when I won something on a bigger cash drop like 100€, I waited for 4-5 days and they never processed.

So I cancelled and lost ofc..

Now I'd like a response or anything, as I feel they're not following with their withdrawal time etc.

Unfortunately the casino is delaying my verification+ withdrawal (3100€). I was sending documents on Saturday 29th October. I was talking to the customer service via chat and they told me the same it takes up to 48 hours to get my documents checked. Unfortunately nothing happened till then. What is bothering me is, when I do send emails to check where the problem is I only get standard emails that the process takes up to 48 hours, it feels like they don’t read That I'm over the 48 Hours. Feels like they can’t give you information. Also would like to add that I already sent my Passport and proof of address last year in April, but now I had to send those things again.

I‘m waiting almost one week without an update, only standard answers. And it takes up to 1 hour to get through the live chat.

I hope I can get here help to move my verification and withdrawal in the right direction.

Locowin keeps delaying my 39.48€ euros withdraw. Withdraw made 10.9 and still pending, Live Chat tells different storied why its delayed and should be processed soon but still nothing happened.

Its been 3 weeks now and still not approved / declined and I'm starting to get frustrated.

I've made deposit and withdraws here past time and they worked fine before this incident so no idea what has happened to them.

Tried to make a deposit with credit card 27/3 on €50 but it got canceled, tried to make one more deposit of €50 and that also got canceled.

Looked at my bank account and the amount of SEK 542.52 was taken 2 times.

Now they do not answer on live chat or email.

So a total of €100 is not credited but is taken from my bank.

Delaying withdrawals. Submitted the KYC on 12th of January. Did a withdrawal on the 17th of January. Now I won €50 from freespins and they register proof of identification that I already have giving them last year. Won an additional €30 from other freespins. So total €80 is delayed from 2022-03-01. I've been verified before and made withdrawals and now they won't even answer on email or livechat.