Page 3 – Player Reviews for Locowin Casino

A lot of good games. The bonus/level system is nice and overall it's a good casino. When you're new it's brilliant but as soon as you level up they need those SOF-documents and the waiting time for verification was way too long.

Terrible waiting time regarding support. I've been a member for 1,5-2 years and I asked for a pdf-file with my deposits and winnings two weeks ago, and still no answer.

Locowin was a great casino but as it is now, I wouldn't recommend it.

I like that they regulary offer no deposit free spins to exisitng players and the great selection of slots they have. Also quite easy to navigate around the site.

What I REALLY DONT LIKE, is their Costumer support. I've been trying to reach their live chat during business hours on 5 different occasions, and every single time. I wait for at least 30 minutes without anyone replying on live chat. It just says "hold on while we are finding you and agent". At one point I did a deposit and the deposit bonus wasn't added. I then opened up the live chat and was waiting for 30-40 minutes and no one answered the live chat. I end up playing and loosing in frustration. I have also tried to send them en email afterwards. They didn't reply. I recommend anyone who appriciate costumer service to stay away. Other than that, nothing bad to say.

Locowin is a good casino regarding the welcome bonus and customer support. I like it because of the large range of game providers, that allows me to play all the games that I like

Can you please ask your relavant department to open the live chat 24h/24 because is a bit pitty that we cannot have help after midnight? I usually play during the night so can you please fix it?

Good virality of games and used to be a good casino with good support but now I’ve experienced the worst support ever from this site and I don’t recommend u playing here because you won’t receive your winnings anymore.

Been waiting over 20 days for a withdrawal. And they ask me to verify my account for the third time this year.

Been playing over a year there and very time I’m gonna make a withdrawal the problems start. Usually works out but this time I get no response from all the emails I sent and also their support page shuts down the chat and won’t answer me :) so please don’t support this site anymore.

An unserious company that don’t take care of their customers. I feel very angry and sad because every time u lose it’s no problem but when I finally win they start acting like this. Sent over 20 mails regarding this and still no answer.

Nice variety of games, easy deposit methods, clear site with all the popular game providers so no problems with that. Again nice site with diverse selection.

Live support is not available. Their customer support is not replying to my e-mails. Last week I made a withdrawal and > 48 hours and various e-mails later I cancelled my withdrawal as no one of their customer support took the effort to respond.
Now again I made a withdrawal and again more than 48 hours later it still shows in progress and their live support is not available nor are they replying to me by e-mail.
Extremely disappointing customer service. My withdrawal after 55 hours (while their website states they will process within 48 hours ) is still in progress and when I want to check what my status is their customer service is unavailable.

I like that is a lot of games. And it has been instant withdrawals before.
Support has been good before and instant replay.
I also like that is a smooth and fast site.
Layout is very good.

Insane waiting time on verification, worst ever.
And its also weird that they want documents after I played 1,5 years and made 70+ withdrawals.
Now they promise me less than 72 hours on documents but still nothing.
They don't answer mail or support.

Take it easy with this casino.

I really enjoy my first experience on Locowin!
The welcome bonus is very generous and it is based on 5 deposit with free spins.
Locowin has a very good technical support and also they can spoke German, they respond on time and are not rude.
The return on slots is high, and there is at least all the best game and provider of the market.
The verification account and the pay out are instant!
I recommend this casino to everyone.

Unfortunately the customer support is not available 24h! It can happened that I travel so sometimes with the different time so I can not join them.
Can you please check that and fix it if you can, and this the casino will be perfect.

Good deposit/withdrawal methods. A lot of freespins every month to try out new releases. A lot of cashdrops to allow more games to be explored and have fun. Good reward and level system. Chat support has been great and friendly and helpful.

This seems to be a casino who really care about their players. Great and fast KYC verification with their online system, clean fun design that's nice for the eyes
alot of slots/providers. A good casino deserves praise and Locowin is a great example for that. That's why I write this review based on my own experiences.

Limits work as intended and are very easy to set. Thanks locowin for all the fun you are given and for keep giving. A clear 9/10 for me at the current date when this review was written.

So far none. Have had 0 issues with locowin. If that ever were to happen I will give an update for a fair review. If the withdrawal time gets down to 1 day at max it's a clear 10 from me.

They are very good at taking money but when it comes to giving back they are horrify.
My account has ben blocked for more than 6 months due to id verification. I have submitted everything twice and they still have not reviewed it.
This is not a serious casino, no help from support and absolutely no reply on emails!

Website has an good layout, the games they are providing are good! it really is easy to use and you can easily find your favorite game too play on! I like it.

- Never reply on emails * waiting 4 weeks no reply
- Website and games are really slow ( lagging ) sometimes you get kicked out of your account for no reason
- Live chat no1 joins for more then 2 hours in a row.
- i would suggest to stay way from this casino

I did make withdraw 1 day ago and after already 1 hour it was approved. Insane fast withdrawal and support did help me out a lot. I can really recommend this casino.

They got most of the providers, but I think that if they did add some more it would be perfect! Hope they will add some other providers soon!!! But it's just personal thinking.

This is the best online casino I ever played at, very easy site to find to all providers, smooth chat communication with their live support that always find a way to help the player.

I would like to see more exclusive games from some of the providers that only locowin have :)
Other then that, I cant talk bad about the casino which make me as a player super happy!

An amazing easy going casino with a smooth layout and game placements.
Really fast and service minded costumer support which put the player in the first place.
Huge selections of providers and game.
But the thing that got me most happy is that they have really fast approvals on the withdrawals

Would like the casino to add on more exclusive games that only they offer!
As it is an really good casino I don't think this will be an issue for them to fix .
Other then that I'm really happy.

I found the site very interesting and very simple! Great amount of variation of game providers and they have all existing live games you can find with live dealers. Very nice bonus offers and would highly recommend this casino to other players. Have fast withdrawn and a brilliant Support team that put the priority very high to find solutions for the players that need help.

I would love to see them upload new games more often and fulfil their great variety of game from most of the providers so I can continue to have great experience at the casino!

Quick deposits which are pretty normal nowadays for the most sites, they got chat support which is mostly available but not so helpful, gives you a bit of a robotic feel.

I am from Sweden which turns out to be a restricted country, but managed to open an account and made several deposits.

The main issue starts when I tried to make a withdrawal of 1500euros from pure winnings, the withdrawal request started on 2/2, they sent an email 3 days later asking for verification documents. I sent them 4 different documents along with photos of drivers license.

They asked for more documents since the one’s I sent them wasn’t ”valid”. So I did, and 16 days later the verification still isn’t solved. If you send Locowin support an email, don’t expect an answer for a few days, because that’s how long it takes for them to respond usually the first time until you won’t hear from them at all.

They cancel the withdrawal amount and stall the process on purpose until you play up all the amount left on your account. This happened to me. If you look for an honest site, look elsewhere! You’ve been warned!

The website it self is very very good, it looks amazing!!
The navigation is very amazing, it is really super fast and it is absolutely easy to find your favorite games also new games.
They seem to be super kind in giving bonuses, however...

When you need support then better contact them when you have a ton of time because their chat support might be one of the worst I have ever seen out of 1000's of chat supports online. And I am not joking about that. Currently now I am still contacting live support. The first two agents broke their connection on me after explaining what I needed and the 3rd agent sends me this: Hi, I am going to need a few minutes before to be able to help with your request. Please hold on and I will be with you in a bit! In the meantime please make sure that you share all the details of your request with us in order to get help as soon as possible!..... so that was 20 min ago from when I contacted.

The only simple request I had was to ask them to add a bonus manually to my account because I was not able to see the bonus in my account, and since I made the deposit already, I asked them to add it manually. That is now... I am not joking almost 1.5 hours ago. Don't get me wrong, I really love the casino, but their live support agents...... o.m.g they are really really really bad.

After 30 min not responding by the support agent I typed that I will play raw and they can keep their bonus and that I will review this on AG. But no response off course. Its beyond bad. I cannot believe my eyes.

Awsome system that you recive everything from free spins to free cash by leveling up at this site. Has alot of games which is a big plus for me. And quick payouts. Simply one of the best casinos I have played at. Can strongly recommend it.

The thing that I dislike at this page is that when I have reached a higher level at the site, is that it can take a long time until I get something. For example I have played alot lately and still haven't reached the next level that will give me free spins in a game.

Nice games, nice site but that's all. They don't care about you there, and the support lies every time. There are much better sites out there to find. Very untrustworthy!

Absolutely not acceptable. I closed my accounts months ago. I still receive SMS and emails. Daily. I asked their support now 4 times to stop with that. Every time they promised me that it will stop. But nothing happened.
I also told them that I´ll post this on every gamble forum I'll find out there.
They simply don't care about you and your data.
I don't wanna imagine a withdrawal there. Don't even register there!

Absolutely nothing at all. Casino has the worst terms and conditions regarding bonus terms. T and C you have never heard of and are plain made up.

Bonus terms are very complicated. I have played twin spin and never I had the experience that when I fulfilled the wager requirements my funds got avoid as I breached the conditions. When using a bonus you are apparently not allowed to play a huge list of slots. Which casino don’t allow twin spin to play with bonus? Ridiculous. But apparently it’s in the t&c which I scanned and saw all this games but assumed it was telling the wagering requirements as there always a view on slots. Anyway, they confiscated my funds and however I should have a better look into the terms, they could have give players a warning or block the games which you are not allowed to play. Would helped a lot and spared me the dissatisfaction of losing 1K. There are just too many restrictions so you will make soon a honest mistake. Casino feels like a scam, I mean why are there restrictions on over 200 slots? If the outcome should be unpredictable, it sure looks like they try to influence the games.

Locowin casino is one of the latest casinos I joined. I believe I had heard their name before but never played there and I was looking for a good welcome bonus to claim and noticed theirs on Askgamblers. I was quite intrigued of their welcome bonus offer as it had very friendly wagering requirements. On top of that, they are powered by many great game providers including Netent, Pragmatic Play, Play'n Go and others.

I signed up and made a deposit of 30eur. I claimed the welcome bonus of 100% match and got it after deposit right away. I have to say their bonus terms are a little more complicated than the ones I usually see, including maximum payouts, restricted games etc. 
I had 60eur balance and little over 1k wagering to meet. Originally I was planning to play Twin Spin but after checking their terms and conditions I was surprised to see that it was in their restricted games list which doesn't happen too often. I was considering to play Vikings slot but that one was also restricted, Moon Princess and Rise of Olympus as well, pretty much most of my favorite games were restricted. Anyway,I noticed that they had a small selection of Blueprint games and from the ones they had, I started to play Lightning Strike Slot. With minimum bets I couldn't get any decent win on it at all and therefore my balance was decreasing quickly. When it got down to 35eur I went to play Ted slot- had a few base game features with maximum win of 30x bet. However, no bonus was in sight and I lost my entire balance in a matter of an hour. I also had received free spins- 35 wager free spins on The Legend of the Shangri La slot. I managed to win only 4eur from it and lost in on Starburst.

Overall I had a decent time and I think that the bonus has good wagering requirements. However, they have quite a few of restricted games in their list that I don't usually see, like Twin Spin, Jammin Jars etc, and they didn't have the entire Blueprint selection, like Genie Jackpots. Also as I mentioned, when it comes to withdrawing from welcome bonuses, the terms are more complicated so I would definitely recommend to take a look before depositing. All in all, I might deposit there again, just because of the game providers and bonus wagering requirements.

Nothing, unfortunately I cannot say anything positive about this site,
Is still waiting for my money, they say via live chat every time I have to send mail, but they don't respond

Everything, I've been waiting for two weeks for a payout of 100, still waiting
Did not respond to questions via e-mail from chatword, so don't go at locowin

The platform is very well done and it is easy to navigate. I found all the games I like to play. The full screen function gives a superb presentation to the games you play. The welcome bonus is very interesting because they consist of 5 deposits (100%, 85%, 75%, 50% and 100%) with free spins. It allows you to discover the casino well. There is a loyalty program called Club Loco, but I haven't explored it yet.. For the verification of the documents it is necessary to pass by the email of the casino and in my case the verification was made almost instantaneously and it was the weekend. It only remains for me to check the speed of withdrawals.
I did not check the chatroom because everything worked well.
The wagering is very reasonable 36 X the amount of the deposit.
I am happy with the experience of this casino and I recommend it.

The points I bring here are not necessarily negative. It is rather to warn those who do not read the terms and conditions. Firstly, there are some slots which cannot be played during the welcome bonus, but they are very well indicated in the bonus conditions. Lately, you should know that the minimum withdrawal corresponds to (deposit + bonus). The maximum withdrawal is 15 X the deposit. I hope you have as much fun as I do.

Fast payouts, nice customer support and a lot of games! The Cashback feature is awesome, also the Freespins Friday is nice. I have a great time at Locowin!

I would like the option to lock a withdrawal, so it is not possible to cancel it and play further. That makes winnings real winnings and then i would not be able to lose the winnings again.

A lot of games and clear functional page. A lot of payment methods. A lot of withdrawal methods. the cashback feature is very nice. No acces problems or connections lost. Not normal at this time =)

Support, never got an email about the verification, had to contact them after a few days without processing my withdrawal request. And after 50 Hours withdrawal got confirmed and now waiting since 8 days for my money. Again almost no help by support and waiting for answers... very sadly

Nice selection of games and game providers, Support was good anytime I needed it, the thing I Like here is the fast payouts, this is really what I look for in a casino. I would recommend Locowin casino

Not a member too long but nothing really so far to dislike, I don't normally take any bonus on offer so can't comment on that. Will come back and update review if anything negative happens..

- Nice selection of games and game providers
- Support available quite quickly, but the quality could be much better
- No transaction fees for deposits / withdrawals
- Number of welcome bonuses is good

- Uncommon games bonus restricted such as Moon Princess or Rise of Olympus lead to the following experience:
1) No popup or information when opening bonus restricted games
2) Proactively informed support about playing restricted games with bonus (when I had 20% wagering done and still far away from "confirmed" payout). Customer Service promised to inform payments team and they will come back.
3) Didn't touch funds for 24 hours, no email and next agent told me there won't be an email from payments until I request cashout and I should just continue playing with bonus funds
4) Wagering done, wd requested. took 24-48 hours until they requested docs (even docs they don't need such as bank statement when depositing via credit card) and another 18h until verified. further 24 hours later, all winnings have been forfeited without information via email
5) contacted support, they confirmed confiscated funds and I requested WD of original deposit - closed account
6) took around 72 hours until they confirmed payout of deposit

- Overall my fault to miss two games in bonus restrictions and noticing it too late, but the way of how it was handled by the casino is a joke as well. Confiscated winnings of around €250 made by €90 total deposit is nothing to be super mad about and I can live with that if the casino would have acted differently and made a decision when I contacted them proactively about my mistake. Also requesting unnecessary documents and taking so much time to process everything and handle the case might be normal 10 years ago, but in 2019 far away from standards that online casinos should follow.

Decent game selection.
Good deposit and withdraw methods
At least 5 deposit bonuses, but be aware there's a 15x bonus max cashout in the welcome package.

0/10 support, don't even bother contacting them. Hidden bonus terms and casino takes ZERO effort to block players from accessing forbidden games on bonus money
Worst site I've ever played on, don't waste your time.

Good casino
Live games
Fast pay out
Live chat
Exclusive live games
Lots of option for deposit

Very happy with this casino, and the verify progress was quick

Good site, lots of variety games and friendly interface.
Support is quick and friendly so that's good.
There are a few welcome bonuses you could use to play.

Once you wager any bonus you should cash out immediately. After that you wont hit anything anymore.
I had 180 after wagering and only played 20,30,40 ct. Once wagering was done I didn't hit a single bonus on many many different games.

nice to play here but dont use bonuses. those are rigged