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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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19+. T&C Apply. Play Responsibly
LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello LUCKYMEL74, Thank you for taking the time to leave us a review! I'm pleased to hear that you are happy with the games and Customer Support Team, we strive to provide the best possible service for our players. With regards to verification, I'm afraid we do need to ensure that we have a valid copy of government issued photo ID. I understand how frustrating this may be, however, we are bound by our licence regulations and laws to ensure these verification procedures are adhered to. Should you ever decide to reopen your account or provide ID to withdraw, kindly note that if you have a pending withdrawal the funds will still remain on your LeoVegas account for you, even if closed. I wish you all the best going forward.
The little bonus spins offered a few times a week. I have played with this casino for a while.
I am not liking the customer service right now. I am little player and sadly not too lucky. I recently won $225 and was excited to cash out. I had recently changed my banking so I uploaded the required information. Then was told they wanted a copy of my debit mastercard tied to the account showing my name. As this card is new it does not have my name on it. So then they said they would need verification from the bank. I then uploaded the "original" form from the bank showing all my information, a pic of the card, the number and the accounts it is tied to. It stated my full name and address. When chatting with customer support, the agent is telling me they need the original document. It does not get much more original than directly from the bank. Then to add insult to injury he asks me to upload a pic of the front of my card. So I proceed with that. He then states it does not have my name on it. Talk about not knowing what you are doing. If it had my name on it I would hope I would not be going through this frustration. I asked to speak to a sup and he told me sups only respond to inquiries sent via email. Well I have been emailing for a week and not received a response that is why I reached out to chat. At this point I am at loss..(literally). I sure wish there was an ombudsmen for these matters! I am just a little fish in a big pond.
Hi DMF54, Thank you for taking the time to leave a review. I'm sorry to hear that you have been experiencing issues with our verification process. Due to our licensing requirements, we are obliged to request documentation in order to verify accounts registered with us. Unfortunately, since this is a public forum, I have not been able to find any account-specific information, so I can not comment on your specific circumstances. As you mentioned you have emailed our support team already, I can assure you that we will get back to you via email. Once again my apologies for any inconvenience.
-Lots of games
-Fast and friendly support
-Many free spins and events (not available in the Netherlands? I got many bonuses so that's not true)
-Verification took a bit long
-My winnings of free spins didn't get added, was resolved by customer support
-Loyalty is a bit unclear
Hello NEWBZS, Thank you for taking the time to leave us a review. I'm happy to hear that you have been pleased with the games and our Support Department. With regards to verification, we do aim to get this completed in a timely manner however, sometimes depending on the queue this can take slightly longer. I do thank you for your patience during this process. I'm sorry to hear about the issue you encountered with your free spins, and pleased to hear that you manged to get this resolved via the Customer Support Department. Regarding Loyalty, we do have a Loyalty Program that you are able to read about on site. In order to access this you would need to click on your VIP Level once logged into your account. Our Customer Support Department are available 24/7 and would also be more than happy to assist with any queries you may have on this. Have a great evening!
A delayed review seeing as have not been able to play here for some time... but is my Favourites of all time!
-great looking site
-fast verification
-fast withdrawal times
-helpful live support
Not being able to play from Australia, it is a shame but that's the way it is
Hi TheTruthHurts, Thank you for taking the time to leave a review. It is great to hear that you have enjoyed using our casino! I'm afraid it is not possible to sign-up with LeoVegas from Australia. This was a decision made by the Australian authorities with regards to off-shore gaming. I would like to offer my sincere apologies for any inconvenience caused, however, unfortunately, this is something which LeoVegas itself has no control over. I wish you a lovely evening!
Well I get fast some free games but I didn't win that much for first time and btw I was playing for free.
I can't find my country Slovenia . :( have a nice day .
Hello DANIELOS, Thank you for taking the time to leave us a review. I'm happy to hear that you had some fun playing our games in demo mode. With regards to not winning much, please note that whether playing for real or in demo mode, all outcomes are completely random as all games are run on random number generators. Unfortunately, at this time we do not operate in Slovenia. However, this may be something that could change in the future. I wish you all the best with your future endeavours!
Good selection of games.
One of the best mobile sites if not the best.
Helpful chat with patience.
Awful withdrawal times across the board, wasn't friendly for big wins to me atleast.
Not so special loyalty program (level 30+ and free withdrawals).
Hello SANPPA, Thank you for taking the time to leave this review. I'm really pleased to hear that you have enjoyed the casino and have been helped by our dedicated customer service lions. LeoVegas pride ourselves in quick withdrawal timescales so the comment which you have made is out of the ordinary, we are continuously verifying and approving withdrawals as many of our happy players will be able to confirm. With this being said, the next time you would like to withdraw your winnings, you can contact our wonderful support lions who will be more than happy to push through the withdrawal straight away for you! I'm sorry to hear that you have been unhappy with our loyalty service, If you have any specific feedback that you would like to be passed on with ways to improve the process then It would be great to get some constructive feedback with specific details. The VIP level simply indicates how much you have played at LeoVegas.Right now we're developing and improving the levels to make it clearer for you to know what benefits you can get when you reach a certain level. I wish you luck in the casino!
Good people on customer service who always get back to me so I think they have solved that issue.
I have been frozen out of some games when I was due winnings. This is frustrating and difficult to prove.
Hello ABBYK, Thank you for taking the time to provide us with some feedback. I'm pleased to hear that you have been happy with the customer service you have received, we endeavor to provide the highest standards possible. I'm sorry to hear that you have been experiencing issues with some of the games. I kindly ask that you contact us directly on [email protected], with some specific details on this and we will be more than happy to investigate this for you. Thank you again and have a great day!
I joined this casino despite the torrents of negative reviews on here and TrustPilot; I wanted to see for myself as the majority of people who write a review only go to the bother of doing so when they have something bad to say... I also noticed that most of the complaints posted about the casino on here were resolved, even when they involved very large sums of money...
The casino has been in operation since 2012 which is comforting to see; a lot of casinos these days are less than a year... I find it easier to put my trust in a casino that has been on the scene for some time, rather than one that sprung up overnight and could just as easily disappear the next day.
They have pretty decent withdrawal limits and a wide range of banking options.
Absolutely fabulous selection of games including all the Progressive Jackpot slots, and their online gaming platform runs as smooth as you like with no lagging or dropped connections.
But what prompted me to write this review was my initial experience of customer service, which I see so many people criticising... I contacted them very late at night (GMT) on a Sunday and received a response within minutes, and the next morning I received an email to say the issue was resolved, my withdrawal had been processed, and that there was free spins added to my account... the chat transcript is below and speaks for itself:
Chat started on 18 Nov 2018, 11:04 PM (GMT+0)
(11:04:27) *** Derek joined the chat ***
(11:04:27) Derek: Submitted my documents for account verification yesterday and haven't heard anything since... how long does account verification typically take?
(11:05:15) *** Georgia joined the chat ***
(11:05:20) Georgia: Hey Derek
(11:05:48) Georgia: They typically take up to 3 days, however let me have a look and see if I can speed it along
(11:06:13) Derek: cool, thanks
(11:13:19) Georgia: won't be too much longer
(11:13:40) Derek: no prob
(11:16:32) Georgia: Ok, I have pushed your documents to the top of the queue. The documents team are not available at the moment, due to it being outside office hours
(11:16:52) Georgia: however first thing when they come in, your documents and withdrawal will be processed and you will be notified
(11:16:53) Georgia: :)
(11:16:56) Georgia: Anything else I can be of help with today?
(11:19:04) Derek: thanks so much for that. have a nice night.
(11:19:12) Georgia: You too Derek!
(11:19:15) Georgia: Bye for now :)
(11:19:20) *** Derek has rated the chat Good ***
(11:19:36) *** Derek has commented: Thanks Georgia ***
(11:19:52) *** Derek left the chat ***
I wouldn't necessarily say I dislike the casino because they are missing, but it would be nice to see Amatic and Pariplay added to the site.
Hello THESCIENTIST, Thank you for taking the time to write such an open and honest review of our site. It's lovely to hear that you have had a good experience here at LeoVegas and we really appreciate your feedback. I would like to take the time to congratulate you on your winnings and wish you continued luck in the casino. We are very proud of our customer service representatives who undertake regular and comprehensive training to ensure that the highest of standards are met. I will certainly pass on your feedback to the relevant department with regards to Amatic and Pariplay. Hopefully, we will be able to get this resolved for you. Thank you once again and I wish you a lovely day!
Nothing. Terrible Site with Bad Bad customer service.
Everything. Horrible site to navigate around also they con people by not honouring bonus promises. Steer clear of these scammers.
Hello JAM67, Thank you for taking the time to leave this review of our site. I'm disappointed that you have been unhappy with the overall experience here at LeoVegas. If you have any specific feedback that you would like to be passed on with ways to improve the site then It would be great to get some constructive feedback with the details of any issues which you feel are relevant. You can send this to [email protected] where we can then look to escalate your feedback. I'm sorry to hear that you feel let down with the support team overall. I would like to explain that the customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments and I can assure you that we take all comments very seriously. Our site is highly regulated by the gaming commissioners and I can assure you that we do not 'con' our players as you have advised in your comment. I would like to take the time to mention that LeoVegas is a legitimately run casino where we abide by our license agreements. I wish you all the best of luck with your future gaming.
Fast withdrawal.
Excellent customer service !
I requested for withdrawals and went to the live chat, they approved my withdrawals like in minutes.
Worth to join and play!
I Need more new games.
Some other games are hard to get bonus.
Nothing more negatives;)
Hello SUJURAW, Thank you for taking the time to leave this honest and positive review. I'm really pleased to hear that you are happy with our site overall and that you have received the outstanding customer service which we as a company strive to have. Congratulations on your wins, our dedicated lions are always available to assist you with processing these withdrawals 24/7. You can get in contact with our customer service team whenever you have any issues and we will be more than happy to assist. You can find all of our latest games on the website. Under the casino section, you can click the tab for 'Newest Games'. This is updated regularly so I hope that you are able to find a game which you will love to play! We are simply hosts for the game providers and have no control over the games themselves, therefore, we would be unable to know when bonuses would be active. It's simply down to a random number generator built into the game that determines who wins when and how much and again nobody can affect the game without fundamentally changing the game and rethinking it. The games are regularly reviewed by gaming commissions to confirm that they operate under license terms that are fair and random. Thank you once again for your time and I wish you all the best of luck with your future gaming.
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I did like everything from customer service to the fames
I've been a verified player for years now never had a problem with deposits or withdrawals customer service always went above and beyond I've now been told I'm suddenly unverified as it's expired I don't have any other photo is than original I'd I haven't changed name or address and they won't pay my withdrawal so closed my account absolutely disgusting